User`s manual

18
TROUBLESHOOTING
Go through this section if you experience difculty in operating
Kidizoom
®
Smart Watch.
Problem Solution
The watch
has stopped
working
1. Turn the battery switch off for a few minutes.
2. Turn the battery switch on again and then press
the home button
to turn it on. It should now
work properly.
3. If it doesn't work, try to recharge the battery and
try again.
(Refer to the battery recharging section for details)
Screen
display is
abnormal
1. Turn the battery switch off for a few minutes.
2. Turn the battery switch on again and then press
the home button
to turn it on. The screen
display should be normal again.
Image taken
is not clear
1. Make sure the lighting conditions of the shooting
environment are good.
2. Check to see if the camera lens is clean. If you
nd some dust or dirt on it, please see the steps to
clean the lens in Care and Maintenance.
Cannot
connect to
computer
• Check the connections on the USB cable between
the watch and the computer and review the
appropriate connection procedures in this manual.
•
Turn the battery switch off for a few minutes.
Turn the battery switch on and connect to the
computer again.
Can’t view the
downloaded
video or photo
les
Check if the downloaded les are in the correct
directory in the Kidizoom
®
Smart Watch. Photos
should be put in the DOWNLOAD/PHOTO folder,
videos should be put in the DOWNLOAD/VIDEO
folder in Kidizoom
®
Smart Watch when it is
connected to a computer.
Kidizoom
®
Smart Watch only supports the below
formats:
Photos in Standard Baseline JPEG and Videos in AVI
(Motion JPEG) created by Kidizoom
®
Smart Watch.
TROUBLESHOOTING