Operation Manual

20
Can’t view the
downloaded
video or photo
les
Check if the downloaded les are in the correct
directory in the Kidizoom
®
Smartwatch. Photos
should be put in the DOWNLOAD/PHOTO folder,
videos should be put in the DOWNLOAD/VIDEO
folder in Kidizoom
®
Smartwatch when it is
connected to a computer.
Kidizoom
®
Smartwatch only supports the below
formats:
Photos in Standard Baseline JPEG and Videos in AVI
(Motion JPEG) created by Kidizoom
®
Smartwatch.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is
located on the back of the display panel).
• The actual problem you are experiencing.
• The actions you took right before the problem started.
Internet : www.vtechkids.com
Phone : [phone] in the U.S. or 1-877-352-8697 in Canada
KIDIZOOM
®
SMARTWATCH FREQUENTLY
ASKED QUESTIONS
Question 1:
I have bought a Kidizoom
®
Smartwatch, but it will not work with my PC,
my PC is looking for a driver. I have searched the internet and cannot
nd a VTech
®
Kidizoom
®
Smartwatch driver. What can I do?
Answer:
There is no separate driver needed for the Kidizoom
®
Smartwatch. It
uses a standard USB mass storage device driver. Such a driver comes
standard on all Windows
®
operating systems starting with Windows
®
2000
Service Pack 3 (including Windows
®
XP, Vista and upwards) and Mac
OS
®
9.0 or above. If your computer meets these OS requirements and
is still looking for a driver, please contact your PC manufacturer for
further assistance. For earlier operating systems that do not support
mass storage, a system upgrade or mass storage device driver may be
available. Again, please check with your PC manufacturer.
TECHNICAL SUPPORT