User`s manual

Appendix
95
Troubleshooting
The handset receives no signal of video streaming when the doorbell
is pressed.
Make sure you install two AA batteries and connect AC power supply to
the doorbell.
Make sure the doorbell is registered to the telephone system.
Make sure your handset is in reception range and works probably.
Make sure the chime volume of your handset is not set to off. Refer to Chime
volume on page 31 in this user’s manual.
If there is an incoming call when the doorbell is pressed, the handset will not
respond to the chime.
Make sure no handset is using Push-to-talk.
When three or more system handsets are in use for a call at a time, video
streaming will be disabled.
If you have more than one doorbell, make sure the other doorbell is not in use for
video streaming. Only one doorbell can be used for video streaming at a time.
If the previous suggestions do not work, deregister all devices and register them
to the telephone base again.
The captured image or video streaming is too bright or too dark.
If the image is too bright, it may be caused by sunlight reflection. Avoid mounting
the doorbell to where it is exposed to direct sunlight or reflections caused
by sunlight.
If the image is too dark, make sure the location where the doorbell is installed has
enough exposure to light. If you would like to use the built-in infrared feature for
enhanced brightness, make sure the surroundings is dark enough for this feature
to be used.
During video streaming, press followed by + or - to adjust the brightness level.
If the previous suggestions do not work, find another location to install the doorbell.
Refer to Locating the doorbell on pages 10-13 in this user’s manual.
I can hear only audio but see no video when I try to perform the
video streaming.
When two handsets in the telephone system are in use for a call, you can only
perform audio streaming with the doorbell using other handset(s). To allow video
streaming to take place, end the call on either handset or both handsets.
When the handset chimes and I try to answer, it shows Not available at
this time.
Make sure no handset is using intercom.
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