User`s manual

85
Appendix
Troubleshooting
I cannot dial out.
• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The corded handset might
take a second or two to connect the deskset and produce a dial tone. This is
normal. Wait an extra second before dialing.
• Make sure the deskset is set to the correct dial mode (pulse dial or tone dial)
for the service in your area. Refer to Dial mode on page 33 to set the dial
mode.
• If the other telephones in your building are having the same problem, contact
your telephone service provider.
I cannot switch a call from the deskset to the UP407 cordless handset.
• Make sure the system has only one line operating. You cannot switch the call
from the deskset to your UP407 cordless handset if there is more than one
telephone line in operation.
The deskset obtained an IP from the Ethernet switch or router but is not
connected to the console.
• You have to enter the name of the console and assign an extension
number to this deskset after an IP is obtained. Refer to Deskset
installation on pages 12-14 for details.
• Make sure both the console and deskset are directly connected to the
same Ethernet switch or router.
My computer can’t connect to the network after plugging the Ethernet
cable through the PC port (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
).
• Make sure the deskset is connected to power. The PC port (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
) does not
work when the deskset does not have power source or during a
power outage.
• Make sure you plug the Ethernet cable connecting to the Ethernet switch
or router into the Ethernet port and the Ethernet cable connecting to the
computer into the PC port (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
).
The network connection speed on my computer drops significantly after
plugging the Ethernet cable through the PC port (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
).
• If you are using Gigabit Ethernet system, the connection speed drops to
100M after plugging the Ethernet cable through the PC port (
Use only
Supplied
Adapter
L4 L3/4 L2 L1/2
5.1
MS2085 Engraving:
MS2015 Engraving:
Use only
Supplied
Adapter
).