Table of Contents Before You Begin . . . . . . . . . . . . . . . Parts Check List. . . . . . . . . . . . . . . Getting Started . . . . . . . . . . . . . . . . Installation . . . . . . . . . . . . . . . . . . . Choose Location . . . . . . . . . . . . . . Install Handset Battery . . . . . . . . . . . Connect Power and Telephone Line Cords . Wall Mounting . . . . . . . . . . . . . . . . Charge the Handset Battery . . . . . . . . Set Language Mode . . . . . . . . . . . . Check for Dial Tone . . . . . . . . . .
Battery Care and Maintenance Replacing the Handset Battery Additional Information . . . . . Troubleshooting . . . . . . . . . Maintenance . . . . . . . . . . . Warranty Statement . . . . . . . Important Safety Instructions. . . FCC, ACTA and IC Regulations . The RBRC® Seal . . . . . . . . . Technical Specifications . . . . . Index . . . . . . . . . . . . . . . 2 TABLE OF CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NEED HELP? This book has all the feature operation and troubleshooting you need to install and operate your new VTech phone. Please take the time to review thoroughly to ensure proper installation and the benefit of this VTech innovative and feature rich product. You can also visit our website at www.vtechphones.com for support, shopping, and everything new at VTech. In Canada, please visit www.vtechcanada.com.
Before You Begin • Important! Before using this telephone, you must read Important Safety Instructions on page 37. Enhanced 5.8GHz technology - dual band transmission combines the best of 5.8GHz and 900MHz technologies, providing enhanced performance over standard cordless telephones. Parts Check List 1. Handsets (2) 2. Base Unit 3. Base Power Adaptor 4. Charger Power Adaptor 5. Charger 6. Desk/Wall Mount Bracket 7. Batteries (2) 8. Belt Clips (2) 9. Telephone Line Cord 10.
Choose Location Install Handset Battery For maximum performance of your cordless telephone system: 1. Choose a central location for your base unit. 2. Install your base unit and extension handsets away from electronic equipment, such as personal computers, television sets and microwave ovens. 3. In locations where there are multiple cordless telephones, separate base units as much as possible. 4. Install your telephone equipment away from heat sources and sunlight. 5.
Installation Connect Power and Telephone Line Cords Modular telephone jack Standard electrical outlet Connect the power cord. After charging the battery for at least 16 hours, connect the telephone line cord. 6 GETTING STARTED www.vtechphones.
Getting Started Installation Wall Mounting Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting is optional. See position one below for instructions. Desk/Table Installation To place your base unit on a desk or table, insert the desk/wall bracket as instructed below and shown in position one or two, depending on your preference of how you’d like the base unit to be angled.
Installation Charge the Handset Battery Place the handset in the base or charger. NEEDS CHARGING will appear on the handset. Charge the battery for at least 16 hours the first time. • If the phone will not be used for a long period of time, remove the battery to prevent possible leakage. Set Language Mode • If you have any trouble installing your phone, please refer to the Troubleshooting section near the end of this manual.
• The month is flashing. Press ▲ or ▼ until the screen displays the correct month. Press SELECT. • The day is flashing. Press ▲ or ▼ until the screen displays the correct day. Press SELECT. • The hour is flashing. Press ▲ or ▼ until the screen displays the correct hour. Press SELECT. • The minute is flashing. Press ▲ or ▼ until the screen displays the correct minute. Press SELECT. • AM or PM is flashing. Press ▲ or ▼ to choose between AM or PM. Press SELECT.
Setup Installation Belt clip (optional) To attach 10 GETTING STARTED www.vtechphones.
Telephone Operation Handset Operation • While entering names or numbers into memory, press to delete last character entered. /DIR • While on a call, press to increase the volume. A double beep will sound when you reach the highest setting. • While phone is not in use, press to display directory entries. • While entering names or numbers, press to add a space. 7. Select Press to display menu, or to select highlighted item from menu. 8. Off During a call, press to hang up.
Telephone Operation Base Operation 11. Message Waiting Indicator If you subscribe to telephone company voice mail with a visual message waiting signal, this light flashes, and MESSAGE WAITING displays on the handset screen when you have voice mail waiting. 12. Locate Handset Press to page the handset. Press again, press OFF on handset, or place handset in the base to cancel the page. 13. In use/Charge Indicator 12 • Flashes slowly when the handset is in use.
Telephone Operation Temporary Tone Dialing If you have pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by pressing * TONE. This is useful if you need to send touch tone signals for access to telephone banking or long distance services. 1. Dial the number. 3. When you end the call by pressing OFF, the phone automatically returns to pulse service. Headset Jack You can use this telephone handsfree when you install any VTech 2.5 mm headset, purchased separately.
Telephone Operation Operating Range • For clearer reception while on a call, press the CHAN/DELETE button until any interference is eliminated. This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance — which can vary with the locations of the base and handset, the weather, and the construction of your home or office.
Telephone Operation Clear Message Waiting Alert If after you review your message(s) your message waiting alert does not go off, you may manually turn it off by: 1. Press PROG. 2. Press or until screen displays MESSAGE WAITING. 3. Press SELECT, the screen displays: 4. Press or to select YES or NO. 5. Press SELECT to choose the desired setting. You’ll hear a confirmation tone. Call Transfer An external call can be forwarded from one handset (HS1) to the other handset (HS2) by following these steps: 1.
Telephone Operation Display Screen Messages Screen Displays: When: ** RINGING ** There is a call coming in. CONNECTING... The handset is waiting for dial tone. PHONE ON The handset is in use. MESSAGE WAITING You have been alerted by the telephone company that you have received new voice mail. ** PAGING ** The base is paging the handset. BATTERY LOW The battery needs to be recharged. SCANNING... The handset is changing to another of the 30 channels available. 1.
Speed Dial Your phone can store up to nine telephone numbers with names (up to 15 characters and 24 digits in each location) into the speed dial memory locations you assign (1 through 9). You can also store telephone numbers with names alphabetically in the directory. See Telephone Directory for instructions.
Speed Dial 6. When you finish entering the name, press SELECT or PROG. The screen displays ENTER NUMBER. 7. Enter the telephone number. Use to backspace and make corrections. Press REDIAL/ PAUSE to store pauses in the dialing sequence. -ORPress REDIAL/PAUSE to display the last number dialed from this phone. 8. Press SELECT or PROG to store your entry. The screen displays DISTINCT RING? and the current setting. 9. Press or to change the setting.
Speed Dial Delete a Speed Dial Number/Name 1. Press and hold the speed dial location key (1 through 9) of the entry you wish to delete. 2. When the screen displays the entry you want to delete, press SELECT. Then press ▲ or ▼ until ERASE flashes. SPEED EDIT ERASE 8005959511 01 Basic Operation 3. Press SELECT. The screen displays ERASE NO YES and the number. 4. Press ▲ or ▼ until YES flashes. 5. Press SELECT. You’ll hear a confirmation beep. Dial a Speed Dial Number 1.
Telephone Directory Your phone can store 20 (including the nine speed dial entries) telephone numbers with names (up to 15 characters for the name and 24 digits for the number in each location) in the handset. • Press OFF at any time to exit the directory. • When the memory is full the screen will display MEMORY FULL, an error tone sounds and you will not be able to store a new number until you delete a stored number to make room for another entry. Store a Number/Name in the Directory 1. Press PROG.
Telephone Directory 3. When the screen displays the entry you want to edit, press SELECT. Then press EDIT flashes. or until SPEED EDIT ERASE 8005959511 Basic Operation 4. Press SELECT. The screen displays the name and number. The cursor appears at the end of the name. Use , and the dial pad keys to edit the name. Press SELECT to confirm and move on to edit the number. Use to backspace and make corrections. Press SELECT to confirm and move to edit the distinctive ring setting. 5.
Telephone Directory 6. Press SELECT. You’ll hear a confirmation beep. Move a Number/Name to Speed Dial 1. Press DIR. The screen displays DIRECTORY. 2. Press or to scroll alphabetically through entries stored in directory. — OR — Press the dial pad key for the first letter of the entry you want to move. 3. When the screen displays the entry you want to move, press SELECT. Then press SPEED flashes. or until SPEED EDIT ERASE 8005959511 4. Press SELECT. The screen displays ENTER 1-9. 5.
Caller ID Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone service provider. Caller ID with call waiting lets you see who’s calling before you answer the phone, even when you’re on another call. You may need to change your phone service to use this feature.
Caller ID Caller’s telephone number • If you answer a call before the information appears on the screen, it will not be in the call history. Caller’s name Long distance call • Press OFF at any time to exit call history. VTech * L 800-595-9511 NEW 5/01 5:40 PM OLD 28 Date of call Time of call About Call History (Caller ID) This party has called more than once. Position of call in call history Indicate whether the record is new or old Your phone can store up to 45 calls in its caller ID (CID) memory.
Caller ID Delete Records from Call History Delete a Specific Call: 1. Locate the record you want to delete from call history. 2. Press the DELETE key. You’ll hear a confirmation beep. Delete All Calls: Dial a Displayed Number 1. Locate the record in call history that you want to dial. 2. If you wish to change how the number is dialed, press #. The screen displays any alternate dialing sequences available for this call (area code + number; 1 + area code + number; number only; 1+ number).
Caller ID • Caller ID numbers may appear with an area code that may not be required for local calls, or without a 1 that may be needed for long distance calls. If the number displayed is not in the correct format, press # repeatedly to see the different dialing options. You can choose to dial with or without the area code and with or without the 1. 2. If you wish to change how the number is dialed, press #.
Batteries Battery Care and Maintenance After your battery is fully charged, you can expect the following performance: Operation Operating time While in use (talking) up to 5 hours While not in use (standby*) up to 6 days * Handset is off the base unit or charger but not in use. • • The battery needs charging when: — A new battery is installed in the handset. — The phone beeps twice every five seconds. — The screen displays BATTERY LOW and the low battery icon.
Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377. Problem Suggestion My phone doesn’t work at all. • Make sure the power cord is plugged in. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall jack.
Troubleshooting Suggestion I cannot dial out. • Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone. This is normal. Wait an extra second before dialing. • Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or touchtone). Refer to the Installation section of this user’s manual to set the dial mode.
Troubleshooting Problem CAN’T CONNECT displays on my handset. The batteries will not hold a charge. 30 Suggestion • Only one handset of your phone system can be in use (off hook) at a time. For example, if HS1 is on a call and HS2 presses TALK, CAN’T CONNECT will display. Be sure only one handset is in use at a time. • Move the handset closer to the base. You might have moved out of range.
Troubleshooting Problem I get noise, static, or weak signal even when I’m near the base. Suggestion • • • • • • Press the CHAN button while on a call until the interference has been eliminated. Other electronic products can cause interference with your cordless phone.
Troubleshooting Problem My handset does not ring when I receive a call. Suggestion • • • • • • • • • • 32 ADDITIONAL INFO Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this user’s manual. Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack. Make sure the power cord is plugged in. You may be too far from the base unit. Charge the battery in the handset for 16 hours.
Troubleshooting Problem My calls fade or cut in and out while I’m using my handset. Suggestion • • • • • • The charge light is off. • Clean the handset and base charging contact each month using a pencil eraser or cloth. Make sure the power and line cords are plugged in correctly and firmly. Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset. Your phone might be malfunctioning.
Troubleshooting Problem My Caller ID isn’t working. Suggestion • • • Caller ID is a subscription service. You must subscribe to this service for this feature to work on your phone. Your caller must be calling from an area that supports caller ID. Both you and your caller’s telephone companies must use caller ID compatible equipment. Common cure for electronic equipment. If the unit does not seem to be responding normally, then try putting the handset in its base.
Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your base unit near a sink, bathtub or shower.
Warranty Statement 4. Product to the extent that the problem is caused by use with non-VTech electrical accessories; or 5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes ); or 7.
Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
FCC, ACTA and IC Regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC Regulations * Remain on the line and briefly explain the reason for the call before hanging up. * Perform such activities in off-peak hours, such as early morning or late evening. Industry Canada This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Technical Specifications Enhanced 5.8GHz technology–your phone operates on a dual band transmission that combines the best of 5.8GHz and 900MHz technologies, providing enhanced performance over standard cordless telephones. Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Base: 912.75 - 917.10 MHz Handset: 5863.80 - 5872.5 MHz Receive Frequency Base: 5863.80 - 5872.5 MHz Handset: 912.75 - 917.10 MHz Channels 30 Nominal Effective Range Maximum power allowed FCC and IC.
Index A About call history 24 Additional info 29-42 B Basic operation 11-27 Base operation 12 Batteries 27 Battery care and maintenance 27 Before you begin 4 Belt clip (optional) 10 C Call transfer 15 Caller ID 24-26 Charge the handset battery 8 Check for dial tone 8 Choose Location 5 Clear Message Waiting Alert 15 Dial a displayed number 25 Delete a number/name stored in the directory 21 Delete records from call history 25 Dial a number from the directory 22 E Edit a number/name stored in the directory
Index S Set Handset date and time 8 Set language mode 8 Set the dial mode 8 Setup 10 Speed dial 17-19 Store a call history record in the directory 25 Store a number/ name in speed dial 17 Store a number/ name in the directory 20 T Telephone operation 11-16 Table/desk installation 6 Technical Specifications 40 Telephone directory 20-22 Temporary tone dialing 13 The RBRC® seal 39 Troubleshooting 28-35 W Wall Mounting 7 Warranty statement 35 42 ADDITIONAL INFO www.vtechphones.
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc.; Beaverton, Oregon. Distributed in Canada by VTech Communications Canada, Ltd.; Suite 200, 7671 Alderbridge Way, Richmond, B.C. Copyright ©2005 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
User’s Manual www.vtechphones.
