Telephone Accessories User Manual

www.vtechphones.com
30
Troubleshooting
Problem Suggestion
I cannot dial out. • Make sure you have a dial tone before dialing. The handset may take a second or two to nd the
base and produce a dial tone. This is normal. Wait an extra second before dialing.
• Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or
touch tone). Refer to the dial mode section of this user’s manual.
• If the other phones in your home are having the issue, the problem is in your wiring or local service.
Contact your local telephone company.
• Eliminate any background noise. Noise from a television, radio or other appliance may cause the phone
not to dial out properly. If you cannot eliminate the background noise, rst try muting the handset before
dialing, or dialing from another room in your home with less background noise.
UNABLE TO
CALL TRY
AGAIN displays
on my handset.
• Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not light, refer to the
Charge light is off
section in this troubleshooting guide.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones.
The battery does
not hold a charge.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset
to its base when not in use.
• You may need to purchase a new battery, please refer to the
Batteries section of this user’s
manual.
• Your phone might be malfunctioning. Please refer to the
Warranty section of this user’s manual for
further instruction.