User Manual
55
The answering
system does
not respond
to remote
commands.
Make sure you enter the
correct remote access
code.
Make sure you are
calling from a touch-
tone telephone. When
dialing a number, there
should be tones. If there
are clicks, then it is not
a touch-tone telephone
and cannot activate the
answering system.
The answering
system may not
detect the remote
access code when
your announcement is
playing. Wait until the
announcement is over
before entering the code.
I subscribe to a
nontraditional
telephone
service that
uses my
computer
to establish
connections,
and my
telephone
doesn’t work.
Make sure your
computer is powered
on, and your Internet is
working properly.
Make sure to plug your
USB telephone adapter
into a dedicated USB
port on your computer.
Do not plug into a
multiple port USB hub
(USB splitter) that is not
powered.
In a few rare instances,
the USB port on your
computer may not have
enough power. In these
instances, try using a
USB hub with its own
external power supply.
If you are using
a firewall, it may
prevent access to your
nontraditional telephone
service. Contact your
service provider for more
information.
I accidentally
set my LCD
language to
Spanish or
French, and
I don’t know
how to change
it back to
English.
While the handset is not
in use or is on a call,
press MENU and then
enter 364# to change
the handset
The remote
voice control
feature does
not work.
Make sure the operating
system of your cell
phone is iOS 8 or later,
or Android 4 or later.
Make sure your cell
phone is paired and
connected to your
telephone system via
Bluetooth.
Make sure no Bluetooth
applications are running
in the background of
your cell phone.
Place your cell phone
next to the telephone
base.
Do not lock up your cell
phone’s screen or set
passcode for activating
the voice-controlled
application (voice app).
Make sure you have
turned on or logged in to
the applications on your
cell phone that you will
be sending your voice
commands, such as
GPS, email and social
networking accounts.
Make sure your cell
phone’s data or Wi-Fi
signal is in full strength
and your cell phone can
connect to the Internet.
Try to activate the voice
app on your cell phone
to ensure it is in place.