Complete user’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 82 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started..............................1 Home area code................................26 Dial mode..........................................27 Parts checklist.....................................1 Telephone base and charger installation...........................2 Handset battery installation.................3 Handset battery charging....................4 Before use...........................................5 Are you a new cable or VoIP subscriber?..............................
Table of contents Caller ID.......................................43 Call screening....................................59 Call intercept......................................60 Temporarily turn off the message alert tone........................................60 Message playback.............................61 Delete all old messages....................62 Record, play, and delete memos.......62 Message window displays.................63 Remote access..................................64 About caller ID.....
Getting started Parts checklist THIS SIDE UP / CE CÔTÉ VERS LE HAUT Battery compartment cover (1 for DS6621) (2 for DS6621-2) (3 for DS6621-3) (4 for DS6621-4) Telephone line cord Battery Pack / Bloc-piles : (2.4V Ni-MH) WARNING / AVERTISSEMENT : DO NOT BURN OR PUNCTURE BATTERIES. NE PAS INCINÉRER OU PERCER LES PILES. Made in China / Fabriqué en chine CR1232 Your telephone package contains the following items.
Getting started Telephone base and charger installation Install the telephone base and handset charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Handset battery installation Install the battery as shown below. 3. Align the cover flat against the battery compartment, and then slide it towards the center of the handset until it clicks into place. THIS SIDE UP / CE CÔTÉ VERS LE HAUT Battery Pack / Bloc-piles : (2.4V Ni-MH) WARNING / AVERTISSEMENT : DO NOT BURN OR PUNCTURE BATTERIES. NE PAS INCINÉRER OU PERCER LES PILES. Made in China / Fabriqué en chine 2.
Getting started Handset battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or handset charger to charge the battery. For best performance, keep the handset in the telephone base or handset charger when not in use. The battery is fully charged after 12 hours of continuous charging. See the table on page 69 for battery operating times.
Getting started Before use After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time, and the answering system through voice guide. If you choose to set up the date and time, and the answering system at a later stage, you can do it manually. Set date and time 1. Use the dialing keys (0-9) to enter the month, date, and year, and then press SELECT. 2. Use the dialing keys (0-9) to enter the hour and minute. 3.
Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home. To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Tabletop to wall mount installation 3. Align the grooves on the telephone base with the tabs on the wall mount bracket, and then slide it down until it clicks securely in place. 4. Connect the power adapter to the telephone base and an electrical outlet not controlled by a wall switch.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Slide the wall mount bracket up and remove it from the wall plate. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall mount bracket. 4. See Telephone base and charger installation on page 2.
Getting started Telephone base layout 7 1 2 8 9 3 10 4 5 6 11 12 1 – IN USE light • On when the handset is in use, or the answering system is answering a call. • Flashes when there is an incoming call, or another telephone sharing the same line is in use. 7 – – /VOL/ + • Press to adjust the volume during message playback (page 61). • Press to adjust the telephone base ringer volume when the phone is not in use (page 22). 2 – X/DELETE • Press to delete the playing message (page 61).
Getting started Handset layout 1 2 3 4 5 11 6 12 13 7 14 8 15 9 10 16 17 1 – CHARGE light • On when the handset is charging in the telephone base or handset charger (page 3). 5– 2 – Handset earpiece 3 – LCD display 6– /CELL • Press to make or answer a cell call (page 29). • During a cell call, press to answer an incoming cell call when you hear a call waiting alert (page 30). /HOME/FLASH • Make or answer a home call. • Answer an incoming home call when you hear a call waiting alert.
Getting started 7– 1 • Press to make or answer a home call (page 28). • During a call, press to answer an incoming home call when you receive a call waiting alert (page 28). 13 – VOLUME/ /CID • Press to review the caller ID log when the phone is not in use (page 45). • Press to scroll down while in a menu, or in the phonebook, caller ID log or redial list. • While entering names or numbers, press to move the cursor to the left.
Bluetooth Introducing Bluetooth Your new DS6621 telephone system with Bluetooth wireless technology has the following features: • Pair and connect up to a maximum of two cell phones with the telephone base to make and receive cell calls. Only one cell phone can be active on a call at a time. • Make and receive calls using your cell phone plan while utilizing the ease and comfort of your home telephone system. • Receive phonebook entries from your cell phone.
Bluetooth IMPORTANT INFORMATION • Charge your cell phone while it is connected to the telephone base. Your cell phone's battery will discharge faster while it is connected to the telephone base via Bluetooth wireless technology. • Monitor your cell phone's usage because minutes are deducted from your cellular plan for the duration of all cell calls. Refer to Bluetooth setup (page 16) to learn how to set up and manage your Bluetooth enabled devices.
Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth enabled cell phone and your new DS6621 telephone system. Bluetooth cell phone - refers to a Bluetooth enabled cellular telephone. Cell line - the telephone line associated with your cell phone service. On your DS6621 handset, press /CELL to use the cell line. Connected - when you pair a Bluetooth cell phone to the DS6621, it is automatically connected.
Bluetooth Bluetooth setup To use a Bluetooth enabled cell phone with your DS6621, you must first pair and connect it with the telephone base. All DS6621 handsets can be used to make or answer on the cell phone line. Bluetooth wireless technology operates within a short range (30 feet). When you pair a Bluetooth cell phone to the telephone base, move closer to the telephone base to maintain sufficient signal strength.
Bluetooth Add a Bluetooth enabled cell phone Before you begin, make sure that you have cellular coverage and your Bluetooth enabled cell phone is not connected to any other Bluetooth devices. Refer to your cell phone user's manual to learn how to search for or add new Bluetooth devices. All paired cell phones are shown on the cell devices list.
Bluetooth Add a Bluetooth enabled headset To pair and connect a headset: 1. Press MENU on the phone when it is not in use. 2. Press or to highlight Bluetooth, and then press SELECT. 3. Press or to highlight Add BT headset, and then press SELECT. The screen displays Search headset... • If there is already a cell device in the slot, the existing cell phone will be erased from cell devices list.. 4.
Bluetooth Connect a paired cell phone or headset If you need to connect your paired cell phone or headset to the telephone base manually: 1. Press CELL 1 and/or CELL 2/HEADSET on the telephone base when it is not in use. The CELL 1 and/or CELL 2/HEADSET light flashes. 2. When the cell phone or headset is connected to the telephone base, you hear two beeps. The corresponding status icon ( 1 / 2) displays. The corresponding device light ( CELL 1 and/or CELL 2/HEADSET ) turns on.
Bluetooth Download phonebook You can download phonebook entries to your DS6621 telephone system via Bluetooth wireless technology. Each downloaded phonebook are stored in the handset phonebook with up to 24 digits for each phone number and 15 characters for each name. Before downloading the phonebook, make sure the cell phone is paired and connected to the DS6621. Make sure the handset battery is charged for at least 10 minutes. Place your cell phone next to the telephone base while downloading.
Telephone settings Using the menu You can use a cordless handset to change the telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, voicemail number, voicemail indicators, key tone, home area code and dial mode. Go to Answering system settings (from page 53 to page 57) for instructions to change the answering system settings. To enter the handset menu: 1.
Telephone settings Handset ringer volume You can set the ringer volume or turn the ringer off on each handset. When the ringer is off, appears on the screen. 1. Press MENU when the handset is not in use. 2. Press or to highlight Ringers, and then press SELECT. 3. Press or to select Home volume or Cell volume, and then press SELECT. 4. Press or to sample each volume level. 5. Press SELECT to save your selection. Then the handset returns to the previous menu. You hear a confirmation tone.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information. 1. Press MENU when the handset is not in use. Set date/time 2.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. 1. 2. 3. 4. Press MENU when the handset is not in use. Press or to highlight Settings, and then press SELECT. Press SELECT to select LCD language. Press or to highlight English, Français or Español, and then press SELECT to save your selection. Then the handset returns to the previous menu.
Telephone settings Voicemail number -OR1. Press MENU when the handset is not in use. 2. Press or to highlight Settings, and then press SELECT. 3. Press or to highlight Voicemail #, and then press SELECT. 4. Use the dialing keys to enter the voicemail number. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press or to move the cursor to the left or to the right. • Press and hold PAUSE to insert a dialing pause (a p appears). 5. Press SELECT to save.
Telephone settings Key tone You can turn the key tone on or off for each handset. If you turn the key tone off, there are no beeps when you press the handset keys. 1. 2. 3. 4. 5. Press MENU when the handset is not in use. Press or to highlight Settings, and then press SELECT. Press or to highlight Key tone, and then press SELECT. Press or to highlight On or Off. Press SELECT to save your selection. Then the handset returns to the previous menu. You hear a confirmation tone.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. 1. 2. 3. 4. 5. Press MENU when the phone is not in use. Press or to highlight Settings, and then press SELECT. Press or to highlight Dial mode, and then press SELECT. Press or to choose Touch-tone or Pulse. Press SELECT to save your selection. Then the handset returns to the previous menu.
Telephone operation Make a home call 1. Press /HOME or on the handset. 2. When you hear a dial tone, dial the number. • The handset displays Unable to call if the telephone line is in use. • The handset shows the elapsed time as you talk (in hours, minutes and seconds). • While entering numbers, press and hold PAUSE to insert a dialing pause (a p appears). Predial a home call 1. Enter the telephone number. 2. Press /HOME or to dial. • The handset displays Unable to call if the telephone line is in use.
Telephone operation Make a cell call 1. Press /CELL on the handset. The handset displays Select a device. • If you have only one cell phone connected to the telephone base, press SELECT to select the only device. • If you have two cell phones connected to the telephone base, press select a cell phone and then press SELECT. 2. Enter the telephone number, and then press /CELL to dial. • The handset displays Unable to call if your cell phone is in use.
Telephone operation End a cell call Press OFF on the handset, place the handset in the telephone base or handset charger. Call waiting on the cell line When you subscribe to call waiting service with your cell phone service provider, the handset flashes and you hear a beep if someone calls while you are already on a call. • Press /CELL on the handset to put your current call on hold and take the new call. • Press /CELL on the handset at any time to switch back and forth between calls.
Telephone operation Answer a home call while on a cell call While you are on a cell call and you receive an incoming home call, you hear a beep, and your handset flashes . The telephone base and all other handsets ring. To answer the incoming home call: Press /HOME on the handset. The cell line is put on hold. To resume the cell call on hold: Press /CELL on the handset. Speakerphone When the handset is on a call, press to switch between the speakerphone and the handset earpiece.
Telephone operation Redial Each handset stores the last 10 telephone numbers dialed (up to 30 digits). Redial 2/5 800-595-9511 To review and dial a redial number: 1. Press REDIAL to enter the redial list. 2. Press , or REDIAL repeatedly to browse until the desired entry displays. 3. Press /HOME or to dial using the home line. -ORPress /CELL to dial using the cell line. -OR1. Press /HOME or to use the home line. -ORPress /CELL to use the cell line. 2. Press REDIAL to enter the redial list. 3.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the phonebook, caller ID log or redial list. To access a number from the phonebook while on a call: 1. Press MENU. 2. Press SELECT to select Phonebook. 3. Press or to scroll to the desired entry. 4.
Telephone operation Find handset This feature helps you find misplaced handsets. To start the paging tone: • Press /FIND HANDSET on the telephone base. All idle handsets ring and their screens display ** Paging **. To stop the paging tone: • Press /HOME, /CELL, OFF, or any dialing key (0-9, or ) on a handset. -OR• Press /FIND HANDSET on the telephone base. -OR• Place the handset in the telephone base or charger. ** PAGING ** Press MUTE to turn off the ringer of a handset temporarily.
Telephone operation Intercom Use the intercom feature for conversations between two devices. To initiate an intercom call: 1. Press MENU when the handset is not in use. 2. Press or to highlight Intercom, and then press SELECT. 3. Your handset shows Intercom to: Use the dialing keys to enter a device number (1-5). The handset shows Calling HS X.������������������������� The destination handset rings and shows HS X is calling. 4.
Telephone operation Transfer a call While on an outside call, you can use the intercom feature to transfer the call from one handset to another. To transfer a call: 1. Press MENU when the handset is not in use. 2. Press or to highlight Intercom, and then press SELECT. 3. Your handset shows Intercom to: Use the dialing keys to enter a handset number (1-5). Your handset shows Calling HS X.������������������������� The destination handset rings and shows HS X is calling. 4.
Phonebook About the phonebook The phonebook stores up to 1000 entries (shared between home and cell lines) with up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are shared by all handsets on both home line and cell line. Any modifications made on one handset apply to all. • When you access the phonebook without records, the screen shows Phonebook empty. • When the phonebook is full and you try to save an entry, the screen shows Phonebook full.
Phonebook Add a phonebook entry 1. Press MENU when the phone is not in use. Phonebook 2. Press or to highlight Phonebook, and then press SELECT. 3. Press SELECT to choose Add new entry. 4. When Enter number displays, use the dialing keys to enter a number (up to 30 digits). Add contact • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a p appears).
Phonebook Add a phonebook entry -OR1. Use ������������������������������������������������������������������������������ the dialing keys to enter a number (up to 30 digits) when the phone is not in use. Press SELECT. The handset displays Enter number. • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a p appears). -ORCopy a number from the redial list by pressing REDIAL.
Phonebook Review phonebook entries Phonebook entries appear alphabetically. 1. Press when the phone is not in use. The handset displays Entries in DIR Entries in DIR XXX for a few seconds, and then displays the XXX first entry in the phonebook. 2. Press or to browse through the phonebook. -OR1. Press MENU when the phone is not in use. 2. Press or to highlight Phonebook, and then press SELECT. 3. Press or to highlight Review, and then press SELECT. 4.
Phonebook Edit a phonebook entry 1. Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 40). 2. When the desired entry displays, press SELECT. The handset displays Enter number. 3. Use the dialing keys to edit the number. • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a p appears). 4. Press SELECT.
Phonebook Delete a phonebook entry 1. Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 40). 2. Press DELETE and then the handset displays Delete entry? 3. Press SELECT to confirm. The handset displays Deleting... You hear a confirmation tone and then the handset returns to the previous menu. Delete entry? 800-595-9511 ECO Deleting... ECO Delete all contacts 1. Press MENU when the phone is not in use. 2.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Caller ID Caller ID log If you subscribe to caller ID service provided by your telephone service provider and/or cell phone service provider, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appears, it will not be saved in the caller ID log. • The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name.
Caller ID Missed call indicator When there are calls that have not been reviewed in the caller ID log, the handsets display XX missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a caller ID log entry marked NEW, the number of missed calls decreases by one. If you do not want to review the missed calls one by one, press and hold CANCEL on the handset when not in use to clear the missed call indicator.
Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log and store the new number to the phonebook.
Caller ID Dial a caller ID log entry 1. Search for the desired caller ID log entry (see Review the caller ID log on page 45). 2. When the desired entry displays, press /HOME, /CELL or to dial. Save a caller ID log entry to the phonebook 1. Search for the desired caller ID log entry (see Review the caller ID log on page 45). 2. When the desired entry displays, press SELECT. 3. Press SELECT to choose To Phonebook. Then the handset displays Enter number. 4.
Caller ID Delete caller ID log entries To delete one entry: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 45). 2. Press DELETE to delete the displayed entry. Delete all ECO ANS ON To delete all entries: 1. Press MENU when the phone is not in use. 2. Press or to scroll to Caller ID log, and then press SELECT. 3. Press or to scroll to Delete all, and then press SELECT. 4. When the screen shows Delete all?, press SELECT to delete all caller ID log entries.
Call block About call block If you have subscribed to Caller ID service, you can use the call block feature to reject certain calls from home and cell lines automatically. The call rejection applies to: • Numbers saved into the call block list (up to 20 entries) • Incoming calls without numbers When a home line call is blocked, you will hear a simulated busy tone for one ring cycle. You may pick up the call during the first ring or at the time when the simulate busy tone is played.
Call block Add a call block list entry Press MENU when the phone is not in use. Press or to highlight Call block, and then press SELECT. Press or to highlight Block list, and then press SELECT. Press or to highlight Add new entry, and then press SELECT. When Enter number displays, use the dialing keys to enter a number (up to 30 digits). • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits.
Call block Save a caller ID log entry to call block list 1. Search for the desired caller ID log entry (see Review the caller ID log on page 45). 2. When the desired entry displays, press SELECT. 3. Press or to highlight To Call block, and then press SELECT. Then the handset displays Enter number. 4. Use the dialing keys to edit the number, when necessary. • Press or to move the cursor to the left or right. • Press DELETE to backspace and erase a digit. • Press and hold DELETE to erase the entire entry.
Call block Edit a call block list entry 1. Search for the desired entry in the phonebook (see Review call block list on page 51). 2. When the desired entry displays, press SELECT. The handset displays Enter number. 3. Use the dialing keys to edit the number. • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a p appears). 4. Press SELECT. The handset displays Enter name. 5.
Answering system settings Answering system Use the answering system menu of a cordless handset to turn on or off the answering system, message alert tone or call screening, set up the announcement message, or change the number of rings or remote access code. You may also turn on or off the answering system at the telephone base. Answering sys ECO ANS ON Announcement The telephone is preset with a greeting that answers calls with, “Hello. Please leave a message after the tone.
Answering system settings Delete your announcement 1. Press MENU when the phone is not in use. 2. Press or to scroll to Answering sys, and then press SELECT. 3. Press SELECT again to choose Announcement. The system announces, “Announcement, press play or press record” 4. Press 3 to delete your recorded announcement. The handset displays Annc deleted and then the system announces, “Announcement deleted.” You hear a confirmation tone.
Answering system settings Call screening Use this feature to choose whether incoming messages can be heard while they are being recorded. 1. Press MENU when the phone is not in use. 2. Press or to scroll to Answering sys, and then press SELECT. 3. Press or to scroll to Ans sys setup. 4. Press SELECT to choose Call screening. 5. Press or to choose On or Off. 6. Press SELECT to save and you hear a confirmation tone.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. 1. Press MENU when the phone is not in use. 2. Press or to scroll to Answering sys, and then press SELECT. 3. Press or to scroll to Ans sys setup, and then press SELECT. 4. Press or to scroll to Remote code, and then press SELECT. 5. Use the dialing keys to enter a two-digit number.
Answering system settings Voice guide This feature is an alternative way for you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings and the message alert tone. 1. Press MENU when the phone is not in use. 2. Press or to scroll to Answering sys, and then press SELECT. 3. Press or to scroll to Voice guide, and then press SELECT.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are Pousada Hotel Maceio separate. Each alerts you to new messages differently.
Answering system operation Message capacity The answering system can record and store up to 99 messages. Each message can be up to 90 seconds in length. The total storage capacity for the announcement, messages and memos is approximately 25 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system operation Call intercept If you want to talk to the caller whose message is being recorded, press /HOME or on the handset. Temporarily turn off the message alert tone If the message alert tone is turned on (see page 56), the telephone base beeps every 10 seconds when there are new messages. Pressing any telephone base key (except /FIND HANDSET, CELL 1 and CELL 2/HEADSET) temporarily silences the message alert tone.
Answering system operation Message playback On the telephone base, when playback begins, the total number of old or new messages is announced, and the message window displays the message number currently playing. On a handset, when playback begins, the total number of old or new messages is announced, and it displays the number of old and new messages. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback.
Answering system operation Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages at the telephone base: 1. When the phone is not in use, press X/DELETE. The system announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE again. The system announces, “All old messages deleted.” You hear a confirmation tone. To delete all old messages on a handset: 1.
Answering system operation Message window displays Window display Description 0 No messages. 1-99 Total number of old messages and memos recorded. The message number currently playing. 0-99 (flashing) When time and date are not set, it flashes 0, the total number of new messages recorded, or total number of old messages recorded. The telephone base may have lost and regained power. The clock needs to be set.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 56 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the two-digit security code. 3. You can enter one of the following remote commands. Command Description 1 Play all messages. 2 Play new messages.
Appendix Screen messages Blocked call There is an incoming call from a blocked caller. Call log empty There are no entries in caller ID log history. Transferred You have transferred an outside call to another handset. Calling HS X The handset is calling another handset (for intercom calls). Celllow batt The paired cell phone has low battery. C: The phone receives an alert from your cell phone, Cell line busy Another system handset is using the cell line.
Appendix Screen messages Not available Someone else is using the phonebook, caller ID log or answering system. The cell line is not ready to use. Number repeated The entry you try to save is already in the phonebook. Out of range The telephone base has lost power, or the handset is out of range. no pwr at base ** Paging ** The handset is paged by the telephone base. Pair cell first You need to pair a cell phone before making a cell call. Phone The handset is on a home call.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or handset charger. Telephone base lights IN USE 1/ 2 /ANS ON/OFF On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use.
Appendix Handset and telephone base indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. ECO The ECO mode activates automatically to reduce power consumption when the handset is within range from the telephone base. There are new voicemail received from your telephone service provider.
Appendix Battery It takes up to 12 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to three hours While not in use (standby**) Up to five days * Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.
Appendix Expand your telephone system You can add new cordless handsets (DS6600), cordless headsets, or cordless speakerphones to your telephone system (purchased separately). Your telephone system supports a maximum of five devices. Visit www.vtechphones.com for the lists of compatible devices. Additional devices registered to the telephone system are assigned numbers in the sequential order. Register each device to the telephone base before use. To register a DECT 6.
Appendix Deregister all devices If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each handset individually. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all devices: 1. Press and hold /FIND HANDSET on the telephone base for about 10 seconds until the IN USE light flashes. 2.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. I cannot add my cell phone to the telephone base. • Make sure you have cellular coverage. • Make sure your cell phone is compatible with your DS6621. Check the Bluetooth compatibility list at www.vtechphones.com.
Appendix Troubleshooting I cannot find VTech DS6621 on my cell phone. • Make sure that the telephone base is in discoverable mode. Carefully follow the setup instructions on page 17. • Make sure that you manually set your cell phone to search for devices. • Remove VTech DS6621 from your cell phone’s handsfree device history list (see the user’s manual of your cell phone). • Turn off your cell phone, and then turn it on again. • Reset the telephone base. Unplug the unit’s electrical power.
Appendix Troubleshooting Can the DS6621 help the poor cell phone reception in my house? • If your cell phone has poor reception in your home, the DS6621 cannot improve the reception. However, if there is a location in your house with better reception, you can leave your cell phone at that location while using the DS6621 cell line. In order for this to work, the telephone base must be within 30 feet of the cell phone. The listening volume of my cell call is too loud or quiet.
Appendix Troubleshooting • If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider. • Your line cord may be defective. Try installing a new line cord. I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing.
Appendix Troubleshooting • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
Appendix Troubleshooting • Relocate your phone to a higher location. The phone may have better reception in a high area. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). I experience poor sound quality when using the speakerphone. • For increased sound quality while using the speakerphone, place the handset on a flat surface with the dialing keys facing up. I hear other calls while using my phone.
Appendix Troubleshooting • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Remove and install the battery again. Place the cordless handset in the telephone base or handset charger. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place. • Your line cord may be defective.
Appendix Troubleshooting • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 2). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters. My telephone does not receive caller ID when on a call.
Appendix Troubleshooting The telephone does not respond to remote commands. • Make sure you enter your remote access code correctly (page 64). • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix ® The RBRC seal The RBRC ® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. The RBRC ® program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC.
Appendix California Energy Commission battery charging testing instructions This telephone meets the California Energy Commission (CEC) regulations for energy consumption. It is not necessary to activate the energy conserving mode during normal usage, unless you want to charge the battery only and disable all telephone functions. To activate the CEC battery charging testing mode: 1. Unplug the telephone base power adapter from the power outlet.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty service in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix Technical specifications Transmit frequency DECT frequency: 1921.536-1928.448 MHz Bluetooth frequency: 2402.000-2480.000 MHz Channels DECT channel: 5 Bluetooth channel: 79 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to the environmental conditions at the time of use. Power requirements Handset: 2.
Index A About cordless telephones 85 Add a cell phone 17 Add a phonebook entry 38–39, 49–50 Add a call block list entry 49 Add a handset 70 Alphabetical search 40 Announcement 53 Answer a call 28, 29, 30 Answer on/off 54 G Glossary 15 H Handset battery charging 4 Handset battery installation 3 Handset icons 68 Handset layout 11–12 Handset lights 67 Handset locator 34 Home area code 26 B Base layout 10 Battery 3, 4, 69 Block calls without numbers 52 Bluetooth glossary 15 Bluetooth setup 16 I Icons 68 Impo
Index R Redial 32 Register a handset 70 Remote access 64 Remote access code 56 Review the caller ID log 45 Review the call block list 50 Ringer tone 22 Ringer volume 22 S Safety instructions 82 Save a caller ID log entry 47, 50 Screen messages 48, 65–66 Share a call 35 Speakerphone 28, 29, 31 T Tabletop 9 Technical specifications 91 Telephone base layout 10 Telephone base lights 67 Temporary ringer silencing 32 Temporary tone dialing 33 Troubleshooting 72–81 U Using the menu 21 V Voice guide 57 Voicemail 24
® The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by VTech Holdings Limited is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. Designed to fit your home. And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice.
