Troubleshooting Guide

8. The location of the base may limit the connection between the handset and the base. For example. If you
have a multi-story house or building with the base downstairs and a handset upstairs, you may not get a
good signal. Or, you may not have a good signal if the base is behind a wall and you are using the handset
outside. To get better reception, try moving the telephone base to higher location. Or relocate telephone
base near a window if using telephone outside.
Issue – Bluetooth feature keeps failing, not working with my iPhone
Agent would need more information as to what keeps failing for example is customer not able to pair to the DS6621-2
base?
Not working with my iPhone. Phone is compatible with iPhone so would need more information as to what customer
means by not working, i.e. is customer unable to pair iPhone to base?
1. CELL PHONE: Ensure that the cell phone has been paired to the cordless telephone base and that it is
included in the active devices list.Ensure that your cell phone is charged. Connecting may not take place if
the battery pack is low.
If your cell phone is currently active on another Bluetooth device, such as a headset, you will not be able to
connect it to the cordless telephone base until you disconnect it from the other device. Turn the cell phone
off and then turn it on again.
Ensure your cell phones Bluetooth feature is turned on and in pairing mode. Consult your owners manual for
information on pairing your cell phone with another Bluetooth device, including how to put it in discoverable
mode. The cordless telephone base must also be in discoverable mode. Follow the directions in the Users
Manual on pairing. Remember, pairing can only be initiated from the cordless telephone base, not from the
cordless handset.
Some Smart Phones / PDA phones have a wireless / wi-fi feature that must be turned on. Consult your cell
phone owners manual. It will tell you if your phone has this feature and how to activate it.
Turn your cell phone off and then on again. Try the pairing procedure again.
Some cell phones require you to authorize the Bluetooth device before it will pair. The phone will show the
cordless telephone base and you must authorize it to work. Consult your cell phone owners manual for the
pairing procedure.
Reset the cordless telephone base and try the pairing procedure again. Unplug the AC power for 15
seconds, then plug the power in again. Once the unit resets, try the pairing procedure again.