Troubleshooting Guide
has received a minimum charge. For optimum daily performance, return the handset to its telephone base
when not in use. If the charge light does not come on please see the symptom " Why won't the handset
charge light come on?"
5. If you use the handset speakerphone when on calls, this will drain the battery faster. The handset
speakerphone uses more power to operate. This is normal operation.
6. If your handset shows OUT OF RANGE OR NO PWR AT BASE when on the cradle, move the handset and
its charger closer to base. If your handset is out of range, it will continue to try to connect to the base;
causing the batteries to drain faster.
Issue – Display to dim, brightness different on each handset display
1. If the handset is not responding normally, you may need to reset your telephone system. Complete the
following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset battery(s).
Step 3:Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset battery(s).
Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test
the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock.
To reset the clock:
Step 1: Use the dialing keys (0-9) to enter the current month (for example, if the month is March, you must
enter 03). Press MENU/SELECT
Step 2: Use the dialing keys to enter the hour and minute. Press MENU/SELECT
Step 3: Press ▼ or ▲ to select AM or PM. Press MENU/SELECT. You will hear a confirmation tone.
Issue – No caller ID announcement
1. Phone doesn’t have that feature. Normal operation.
Issue – Sound of the phone was too crackle, poor quality, static on the line
1. Reset the phone:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset battery(s).
Step 3:Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset battery(s).
Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test
the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock: