Troubleshooting Guide

ManualsBrandsVTech ManualsOffice ElectronicsVTech DS6621-2 DECT 6.0 Expandable Cordless Phone with Bluetooth Connect to Cell and Answering System, Silver/Black with 2 Handsets

Issue – Phone won’t charge

1. Using the wrong AC ADAPTER with this phone, may cause the unit to malfunction. Make sure that you are

using the AC ADAPTER that came in the box with your unit.

2. If the battery is more than 1 year old and there is an issue with the battery, customer may need to purchase

a new battery.

3. For multi handset systems:

To determine if the handset or the battery is defective, swap the batteries with a known working

handset. Ensure that the customer fully charges the battery and monitors it. If the issue follows the

handset, replace the handset if the system is expandable. Replace the whole system if the system is non-

expandable.

Note: If a handset or system is being replaced, skip the remaining tips.

If the issue follows the battery, goto ID#10920.

For single handset systems or when all HS's are affected follow the steps below.

If the issue persists, replace the system. Skip remaining tips.

Reset the phone:

Step 1: Disconnect the power to the telephone base.

Step 2: Disconnect the handset battery(s).

Step 3: Wait a few minutes and then reconnect the power to the telephone base.

Step 4: Reconnect the handset battery(s).

Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test

the phone again.

NOTE: After resetting the telephone system, you will need to reset the date and time.

Step 1: Use the dialing keys (0-9) to enter the current month (for example, if the month is March, you must

enter 03). Press MENU/SELECT

Step 2: Use the dialing keys to enter the hour and minute. Press MENU/SELECT

Step 3: Press ▼ or ▲ to select AM or PM. Press MENU/SELECT. You will hear a confirmation tone.

4. 'When placing the handset in the charging base, confirm that the charge contacts on the handset and base

are making a good connection. The CHARGE light on the telephone handset will be on when the handset is

charging. When charging your cordless phone for the first time, or when the battery is completely dead,

after 30 minutes of uninterrupted charging, the handset will be fully functional; which includes the handset

display and indicator lights. There is enough charge at this point to use the telephone for a short time.

Note: It is recommended that you charge your handset battery for the first time for 12 hours to maximize the

life of your battery. After the initial 12 hour charge, keep the handset in the telephone base or charger when

not in use. It is normal for the unit to show "LOW BATTERY while charging. This will go away once the unit

Summary of content (5 pages)

PAGE 1
Issue – Phone won’t charge 1. Using the wrong AC ADAPTER with this phone, may cause the unit to malfunction. Make sure that you are using the AC ADAPTER that came in the box with your unit. 2. If the battery is more than 1 year old and there is an issue with the battery, customer may need to purchase a new battery. 3. For multi handset systems: To determine if the handset or the battery is defective, swap the batteries with a known working handset.
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has received a minimum charge. For optimum daily performance, return the handset to its telephone base when not in use. If the charge light does not come on please see the symptom " Why won't the handset charge light come on?" 5. If you use the handset speakerphone when on calls, this will drain the battery faster. The handset speakerphone uses more power to operate. This is normal operation. 6.
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Step 1. Press Menu/Select when the handset is not in use. Step 2. Press ▼ or ▲ to select Set date/time and press Menu/Select. Step 3. Use the dialing keys (0-9) to enter the month (MM), date (DD) and (YY). Then press Menu/Select. Step 4. Use the dialing keys (0-9) to enter the hour (HH) and minute (MM). The press ▼ or ▲ to choose AM or PM. Step 5. Press Menu/Select to save. 2. Take the phone to another jack and test it. If you the phone works, there may be an issue with the original jack.
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8. The location of the base may limit the connection between the handset and the base. For example. If you have a multi-story house or building with the base downstairs and a handset upstairs, you may not get a good signal. Or, you may not have a good signal if the base is behind a wall and you are using the handset outside. To get better reception, try moving the telephone base to higher location. Or relocate telephone base near a window if using telephone outside.
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