User’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 37 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started..........................1 Parts checklist.............................1 Telephone base and charger installation................................2 Battery installation and charging...................................3 Installation options......................4 Tabletop to wall mount installation . .............................4 Wall mount to tabletop installation................................5 Handset layout............................6 Telephone base layout...............
Getting started Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Battery installation and charging Install the battery as shown below. After installing the battery, you might be able to make and receive short calls. For best performance, charge the handset for at least 16 hours before use. When not in use, place the handset in the telephone base or charger. See page 29 for battery operating times. Battery indicators Battery status Action The screen is blank. Battery has no charge and the handset cannot be used.
Getting started Installation options Your telephone base is ready for tabletop use. If �������������������������� you want to mount your telephone on a wall, use the provided wall bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You might need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Lift the telephone base up to detach it from the black plastic wall bracket. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. See Telephone base and charger installation on page 2.
Getting started Handset layout CID / VOL (caller ID/volume) Press to review the call log when the telephone is not in use (page 23). While in a menu, press to scroll down. During a call, press to lower the listening volume (page 11). CHARGE light On when the handset is charging in the telephone base or charger (page 3). /VOL (Directory/volume) Press to enter the directory when the telephone is not in use (page 19). While in a menu, press to scroll up.
Getting started Telephone base layout FIND HANDSET Press to page all system handsets. IN USE light Flashes when there is an incoming call, or another telephone sharing the same line is in use. On when a system handset is in use. VOICEMAIL light Flashes when you have new voicemail, a service offered by your telephone company.
Telephone settings Ringer volume You can set the ringer volume or turn the ringer off. 1. Press MENU/SELECT to show the menu when the handset is not in use. 2. Press or to select >RINGER VOLUME, then press MENU /SELECT. 3. Press or to adjust the volume. A sample of each ringer volume plays as you scroll through the choices. 4. Press MENU /SELECT to confirm your selection. DIRECTORY CALL LOG >RINGER VOLUME RINGER TONE KEY TONE RINGER VOLUME Setting the volume to the lowest level turns off the ringer.
Telephone settings LCD language You can select ENGLISH, FRANÇAIS or ESPAÑOL to be used in all screen displays. 1. Press MENU/SELECT to show the menu when the handset is not in use. 2. Press or to select >LCD LANGUAGE, then press MENU /SELECT. 3. Press or to scroll through the choices. 4. Press MENU /SELECT to confirm your selection.
Telephone settings Clear voicemail If you subscribe to voicemail service offered by your telephone company, NEW VOICEMAIL and appear on the handset, and the VOICEMAIL light on the telephone base flashes when you have new voicemail messages. Contact your local telephone company for more information and assistance about using your voicemail service. After you have listened to all new voicemail messages, the indicators on both the handset and telephone base turn off automatically.
Telephone operation Make a call 1. Press or . You hear a dial tone. 2. Dial the number. Predial a call 1. Dial the number. 2. Press or . Answer a call Press , or any of the dialing keys (0-9, #, *). • The screen shows the elapsed time as you talk (in hours, minutes and seconds). • When predialing (preview numbers before dialing), press MUTE /REMOVE or OFF/CLEAR to backspace and delete; press and hold REDIAL /PAUSE to insert a dialing pause (a p appears).
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. 1. During a call, press MUTE/REMOVE on the handset. The handset screen shows MUTED for a few seconds and MUTE appears until the mute function is turned off. 2. Press MUTE/REMOVE again to resume the conversation. The handset screen temporarily shows MICROPHONE ON.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account information or access codes) from the directory, call log or redial list. To access a number in the directory while on a call: 1. Press MENU/SELECT twice to select >DIRECTORY. 2. Scroll to the desired entry by pressing or . 3.
Telephone operation Multiple handset use You can use up to two system handsets at a time on an outside call. If a handset is already on a call and you would like to join the call, press or on another handset to join the call. To end the call, press OFF/CLEAR or place the handset in the telephone base or charger. The call will not be terminated until all handsets hang up. You can buy additional expansion handsets (model DS6201) for this telephone base.
Telephone operation Share an outside call TRANSFER TO: You can call another system handset to join an outside call. That call continues even if you hang up. 1. During a call, press INT. The other handset rings. The outside call is put on hold. • If you have a two-handset system, your handset screen shows CALLING OTHER HANDSET. The other handset rings and its screen shows OTHER HANDSET IS CALLING. • If you have more than two handsets, your screen shows TRANSFER TO:.
Telephone operation Directory The directory can store up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are shared by all system handsets. Any additions, deletions or edits made on one handset affect the directory on all handsets. • When there are no records in the directory, the screen shows DIRECTORY EMPTY. • When the directory is full and you try to save an entry, the screen shows LIST FULL.
Telephone operation Store a directory entry >DIRECTORY Use the following steps to store an entry in the directory. CALL LOG RINGER VOLUME 1. Press MENU/SELECT when the handset is not in use. RINGER TONE KEY TONE 2. Press or to select >DIRECTORY and then press MENU /SELECT. 3. Press or to select >STORE, then press REVIEW MENU /SELECT. The screen shows ENTER NUMBER. >STORE 4. Use the dialing keys to enter the number. • Press MUTE /REMOVE to backspace and erase a digit.
Telephone operation Character chart Use the dial pad and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Characters by number of key presses Number key 1 2 1 1 # 2 A 3 , 4 5 6 7 , - .
Telephone operation Search the directory Entries are sorted alphabetically. To search the directory: when the handset is not in use. 1. Press -ORPress MENU/SELECT when the handset is not in use. Press or to select >DIRECTORY and then press MENU /SELECT twice. 2. Press or to browse. >REVIEW STORE VTECH 595-9511 Alphabetical search To start an alphabetical search: 1. Press when the handset is not in use. -ORPress MENU /SELECT when the handset is not in use.
Telephone operation Edit a directory entry Use the following steps to edit an entry in the directory. 1. Press when the handset is not in use. -ORPress MENU/SELECT when the handset is not in use. Press or to select >DIRECTORY and then press MENU /SELECT twice. 2. Press or , or use the alphabetical search to browse (see page 19). 3. Press MENU /SELECT to select an entry. The screen EDIT NUMBER shows EDIT NUMBER. 4. Use the dialing keys to edit the number.
Telephone operation About caller ID This product supports caller ID services provide by most local telephone service companies. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by the telephone company after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Telephone operation Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the call log. • The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear.
Telephone operation Review the call log 1. Press CID when the handset is not in use. 2. Press or to browse through the call log. -OR1. Press MENU/SELECT when the handset is not in use. 2. Press or to select >CALL LOG, then press MENU /SELECT. 3. Press or to select >REVIEW, then press MENU /SELECT. 4. Press or to browse through the call log.
Telephone operation Dial a call log entry 1. When in the call log, press or to browse. 2. Press or to dial the entry. Save a call log entry to the directory EDIT NUMBER 1. When in the call log, press or to browse. 2. Press MENU/SELECT to select an entry. The screen 595-9511_ displays EDIT NUMBER. 3. Use the dialing keys to edit the number. • Press MUTE /REMOVE to backspace and erase a digit. • Press and hold MUTE /REMOVE to erase the entire entry. • Press to move the cursor to the left or to the right.
Telephone operation Call log display screen messages Displays When PRIVATE NAME The caller is blocking the name. PRIVATE NUMBER The caller is blocking the telephone number. PRIVATE CALLER The caller is blocking the name and number. UNKNOWN NAME This caller’s name is unavailable. UNKNOWN NUMBER This caller’s number is unavailable. UNKNOWN CALLER No information is available about this caller. LONG DISTANCE It is a long distance call.
Appendix Handset display screen messages ALREADY SAVED CALL LOG EMPTY CALLING HANDSET X (for models with three or more handsets) The telephone number entered is already stored in the directory. There are no call log entries. Calling another handset. CALLING OTHER HANDSET (for models with two handsets) DIRECTORY EMPTY The cordless handset is searching for the telephone base. The handset with low battery is recharging. There are no directory entries. ENDED You have just ended a call.
Appendix Handset display screen messages NO LINE There is no telephone line connected. NO SIGNAL, CALL ENDED **PAGING** Communication between handset and telephone base is lost during a call. One handset is already viewing the call log or directory when another handset attempts to review it. Connected to the external call during call transfer. The cordless handset locator is activated. PHONE The handset is on a call. PLACE IN CHARGER SAVED The battery is very low.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE Flashes when there is an incoming call or another telephone sharing the same line is in use. On when the handset is in use. VOICEMAIL Flashes when you have new voicemail from your telephone company. Handset icons MUTE Microphone is muted. Handset ringer off. NEW New call log entries.
Appendix Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to eight hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to six days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Expand your telephone system The handset(s) provided with your telephone system is pre-registered. Each handset is assigned a number that shows on the handset display. Additional handsets registered to the telephone system are assigned numbers in sequential order. For instance, if the telephone system already has HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. This telephone system accommodates up to 12 handsets.
Appendix Replace a handset If you want to replace a handset or re-assign the designated handset number of a registered handset, you must de-register all the handsets and then individually register each handset. To make de-registration easier, read all of the instructions on this page before you begin. To de-register all handsets: 1. Press and hold FIND HANDSET on the telephone base for about 10 seconds (until the IN USE light on the telephone base turns on and starts to flash), then release FIND HANDSET. 2.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger after use.
Appendix Troubleshooting The CHARGE light is off or blinking. • Clean the charging contacts on the handset and telephone base each month with a pencil eraser or a dry non-abrasive fabric. • Make sure the power adapter and telephone line cord are plugged in correctly and securely. • Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.
Appendix Troubleshooting I cannot dial out. • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing. • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply). • Eliminate any background noise.
Appendix Troubleshooting elevating the telephone base improves overall performance. • Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply). • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply).
Appendix Troubleshooting Caller ID entries do not match the numbers I need to dial. • Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other than 10 digits, see Make a call log entry ready to dial on page 23 for instructions on changing the number. • If you dial seven digits for local calls, use the Home area code feature (page 10). CONNECTING... shows in the handset screen. • The handset might be out of range.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water. 5.
Appendix Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset displays CONNECTING...
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Warranty How do you get warranty service? To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of use. Size Handset: 6.38 X 1.85 X 1.23 in (162.00 X 47.00 X 31.20 mm) Telephone base: 5.88 X 4.21 X 2.06 in (149.30 X 107.00 X 52.40 mm) Charger: 3.13 X 3.67 X 1.
Index A L Add a handset 30 Alphabetical search 19 Answer a call 11 Answer an incoming call during an intercom call 14 Language 9 M Maintenance 38 Make a call 11 Make a call log entry ready to dial 23 Missed calls indicator 22 Multiple handset use 14 Mute 12 B Battery 3, 29 C Caller ID 21 Call log 22 Call log display screen messages 25 Call waiting 12 Chain dialing 13 Character chart 18 Charging 3 Clear voicemail 10 O D Redial list 25 Register a handset 30 Replace a handset 31 Review the call log
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008 Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. V6W 1L5 Copyright © 2009 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
