Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 39 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Installation . . . . . . . . . . . . . . . . . . . . . . . . 1 Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1 Telephone base installation . . . . . . . . . . . . . . . 2 Install handset battery . . . . . . . . . . . . . . . . . . 3 Desk/table bracket installation . . . . . . . . . . . . . . 4 Wall mounting bracket installation . . . . . . . . . . . .
Table of contents Delete a redial entry . . . . . . . . . . . . . . . . . . . 25 Answering system operation . . . . . . . . . . . . . . 26 Answering system and voicemail . . . . . . . . . . . . 26 Message capacity . . . . . . . . . . . . . . . . . . . . 26 Answering system setup . . . . . . . . . . . . . . . . 27 Activate the answering system . . . . . . . . . . . . . 27 Set the clock . . . . . . . . . .
Parts checklist Remember to save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following: 1. Quick start guide 2. Handsets (3 for DS4121-3 and DS4122-3) (4 for DS4121-4 and DS4122-4) (3 for DS4121-3 and DS4122-3) (4 for DS4121-4 and DS4122-4) 5. Battery compartment covers (3 for DS4121-3 and DS4122-3) (4 for DS4121-4 and DS4122-4) 1. Quick start guide 2. Handsets 3.
Installation Telephone base installation • Use only the AC power adapter supplied with this telephone. • The power adapters are intended to be correctly oriented in a vertical or floor mount position. • Your telephone base comes with the desktop bracket installed. You may remove the bracket before plugging in the telephone line and power adapter if it obstructs the installation process. Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch.
Install handset battery 1 2 3 www.vtechphones.com 4 • If the handset will not be used for a long period of time, disconnect and remove the battery to prevent possible leakage. • To purchase replacement batteries, visit our website at www. vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. Basic operation 1. If the battery compartment cover is on the handset, press the indentation and slide the cover to remove. 2.
Installation Desk/table bracket installation • Your telephone base comes with the desktop bracket installed. You may remove the bracket before plugging in the telephone line and power adapter if it obstructs the telephone base installation process (see page 2). Your telephone base comes with a desktop bracket already installed. To remove the desktop bracket: • Press both upper tabs firmly inward and then pull the bracket upward until it is released from the grooves. To install the desktop bracket: 1.
Installation Installation Wall mounting bracket installation Basic operation Your telephone base comes with a desktop bracket installed. If you prefer to mount your telephone on the wall, it is designed to mount on a standard telephone wall plate. To install the wall mounting bracket: 1. First, remove the bracket from the telephone base by carefully pressing on the tabs until the bracket is released. 2.
Installation Exchangeable colorful handset ring Your telephone comes with additional colorful handset rings. Change the ring to suit your mood or match your room decor. To remove the handset ring: 1. Inser t your thumbnail into the slot underneath the MENU/SELECT button. 2. Lift up the colorful handset ring. Handset ring To install a new handset ring: 1. Align the desired handset ring against the MENU/SELECT button. www.vtechphones.com 2.
Handset layout 11. NavKey/MENU/SELECT Press the center NavKey to display menus. Press the up or down NavKey or to navigate through menus. Press the left or right NavKey or to navigate through menus. Press the center NavKey to select a highlighted menu item. 1. Earpiece 2. CID (caller ID) Press to display caller ID information. 3. /FLASH Press to make or answer a call. During a call, press to receive an incoming call if call waiting is activated. 4. Dial pad keys (0-9, *, #) 5.
Telephone settings Telephone base layout 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. Message window /SKIP VOL / (volume +/-) ANS ON/OFF (Answer on/off) /PLAY/STOP Antenna SET UP ANNC (announcement) CLOCK RECORD FIND HANDSET Microphone VOICEMAIL light IN USE light CHARGE light 17 /REPEAT 16 X/DELETE 1 2 3 15 14 13 4 5 12 11 10 9 8 7 www.vtechphones.
Ringer volume (handset) You can adjust the ringer volume either by the volume control on the right side of the handset or in the handset menu. To change the ringer volume: 1. Press VOL / to display the current volume level on the screen when the handset is not in use. 2. Press VOL or VOL to choose the desired volume level. When finished, the new volume level will be saved. -ORPress the center NavKey to display the menu when the handset is not in use. 3.
Telephone settings Key tone The handset beeps whenever you press any of the handset keys. You may turn the key tone feature on or off. To change the setting: 1. Press the center NavKey to display the menu when the handset is not in use. 2. Press the up or down NavKey or to select KEY TONE, then press the center NavKey . 3. Press the up or down NavKey or to alternate between ON or OFF, then press the center NavKey . You’ll hear a confirmation tone.
Clear voicemail If you subscribe to voicemail services offered by your local telephone service provider, NEW VOICE MAIL and will appear on the handset, and the VOICEMAIL light on the telephone base will flash when you have new voicemail messages. After you have listened to all new voicemail messages, the indicators on both the handset and telephone base will be turned off automatically.
Basic operation Make, answer, and end calls • The screen displays the elapsed time as you talk (in hours, minutes and seconds). • While entering a number, press MUTE/REMOVE or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause. 1. To make a call, press /FLASH or /SPEAKER, and then dial the number. -ORDial the number and then press /FLASH or /SPEAKER. /FLASH, /SPEAKER or any of the dial 2. To answer a call, press pad keys (0-9, #, *). 3.
Volume During a call, use the volume button on the right side of the handset to adjust the listening volume. • Press VOL or VOL to adjust the volume to a comfortable level. • If the ringer on a handset is turned off, it will not ring when you press the FIND HANDSET key. Ringer mute You can mute the ringer temporarily when the telephone is ringing. • Press OFF/CLEAR or MUTE/REMOVE on the handset to temporarily silence the ringer. The next call will ring normally.
Basic operation Intercom • X represents the number of the handset being called and Y represents the number of the handset that is calling. • If the destination handset does not answer the intercom call within 100 seconds, is in the directory, is in the call log, is on a call or out of range, the screen of the originating handset will show UNABLE TO CALL TRY AGAIN and return to idle mode. 14 The intercom feature allows conversation between two registered handsets of the same system.
Basic operation Transfer an external call TRANSFER TO: INTERCOM Switch between external and intercom call If you are on an external call and you wish to intercom another handset without disconnecting the external call: 1. During a call, press INT to put the call on hold at the originating handset. The screen will display TRANSFER TO: 2. Use the dial pad to enter the number of the destination handset and the originating handset screen will display CALLING HANDSET X. 3.
Basic operation Answer an incoming call during an intercom call • Chain dialing can be useful if you wish to access numbers other than phone numbers (such as bank account information or access codes) from the directory, call log or redial list. During an intercom call, there will be an alert tone signaling an incoming call. /FLASH and the intercom call will end automatically. 1. To answer the incoming call, press 2.
Advanced operation Directory The directory can store up to 50 entries. Each entry may have up to 32 digits and 16 characters. 1. The directory can be accessed when the handset is not in use by pressing once or the center NavKey three times. 2. Press OFF/CLEAR to exit the menu without saving any changes. The screen will display DIRECTORY EMPTY if there are no records in the directory. DIRECTORY EMPTY >DIRECTORY CALL LOG 1.
Advanced operation Character chart • When entering a name in the directory, the first letter of each word will be capitalized automatically. • Press the left or right NavKey or to move the cursor one space to the left or right. • Press # to enter a space. Use the dial pad and the chart below to enter a name (up to 16 characters).
Advanced operation Search the directory >REVIEW STORE VTECH 800-595-9511 Advanced operation Entries are sorted alphabetically and names beginning with numbers are presented first. An alphabetical search can be done after entering the directory. 1. Press to enter the directory or press the center NavKey to select REVIEW when in the directory. 2. Press the up or down NavKey to scroll through the directory.
Advanced operation Edit a directory entry 1. Press to enter the directory, or press the center NavKey three times. 2. Press the up or down NavKey or to scroll to the desired entry, or use the alphabetical search to find the number. Press the center NavKey to select. 3. The screen displays EDIT NUMBER. Use the dial pad to edit the number. Press MUTE/REMOVE to backspace; press and hold REDIAL/PAUSE to insert a dialing pause. Press the center NavKey to save. 4. The screen displays EDIT NAME.
Advanced operation About caller ID Call log If you subscribe to caller ID service, information about each caller will be displayed after the first ring or second ring. • The call log can store up to 50 entries. • You can review, redial, and copy the entry into the directory. • Entries are displayed in reverse chronological order, i.e. from the most recent entry to the earliest entry. • When the call log is full, the oldest entry is deleted to make room for new incoming call information.
Advanced operation Missed calls indicator When there are unreviewed calls in the call log, the handset screen will display XX MISSED CALL(S) and NEW. When all the missed calls have been reviewed, the missed calls indicator will no longer display. If you do not want to review the missed calls one by one, press and hold OFF/CLEAR to erase the missed calls indicator. All the entries will be considered old and kept in the call log.
Advanced operation Make CID entries ready to dial Although the call log entries received are 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log.
Advanced operation Delete one or all entries 1. While in the call log, press the up or down NavKey or to scroll to the desired entry. 2. Press MUTE/REMOVE to delete an entry. 3. Press and hold MUTE/REMOVE to delete all entries, the screen will display DELETE ALL CALLS? Press the center NavKey and you’ll hear a confirmation tone. 4. If you do not want to confirm the deletion, press OFF/CLEAR to return to the previous menu.
Advanced operation Redial list The telephone stores the five most recently dialed numbers on the redial list. • Once there are already five entries on the redial list, the earliest entry will be deleted to make room for the latest entry. • Entries are displayed in reverse chronological order, i.e. from the latest entry to the earliest entry. The redial list can be accessed by pressing REDIAL/PAUSE when the handset is not in use. Advanced operation Dial from redial 1.
Answering system operation Answering system and voicemail Your telephone has both a digital answering system and voicemail indication. Voicemail is offered by your telephone service provider (fees may apply). Your telephone’s answering system and voicemail indication are independent features, and each alerts you to new messages differently. For more information on the voicemail indicators, see page 9.
Answering system operation Answering system setup Activate the answering system The answering system must be turned on to answer and record messages. Press ANS ON/OFF to turn the answering system on or off. When you press ANS ON/OFF to turn the answering system on, it will announce “Calls will be answered,” and the ANS ON/OFF light will be on. When you press ANS ON/OFF to turn the answering system off, it will announce “Calls will not be answered,” and the ANS ON/OFF light will be off.
Answering system operation Answering system setup • Setting the number of rings to toll saver can save on long distance charges if you call to check your messages from a remote location because the answering system will answer the incoming call after two rings only when there are new messages. The answering system uses voice prompts to guide you through the steps to setup the answering system. Press /PLAY/STOP anytime to save and exit the SET UP menu.
Answering system operation Set telephone base ringer This feature allows you to select the telephone base ringer volume levels. You can choose from HI (high), OF (off) or LO (low). To change the setting: 1. Press SET UP in idle mode until the system announces the telephone base ringer setting. 2. Press /SKIP or /REPEAT until the system announces the desired telephone base ringer volume level, then press SET UP to save the setting and go to the next setting or press /PLAY/STOP to save and exit set up mode.
Answering system operation Outgoing announcement • Your announcement can be up to 90 seconds in length. • If you receive calls when the memory is full, the telephone will ring 10 times, then answer and announce “Memory is full, enter the remote access code.” • Announcements shorter than two seconds will not be recorded. 30 The outgoing announcement is the greeting callers hear when calls are answered by the answering system.
Answering system operation Delete your announcement 1. Press ANNC when the phone is not in use and the system will announce “Announcement, press PLAY or press RECORD.” 2. Press DELETE and the system will announce “Announcement deleted.” Message playback New message indication The message display counter will flash when there are new answering system messages. If the new message alert tone is turned on, the telephone base will beep every ten seconds when there are unreviewed messages.
Answering system operation Delete all messages • Only old messages can be deleted. Messages can only be deleted after they are played. • Memos shorter than one second will not be recorded. • “Memory is full.” will be announced if you press RECORD when the memory is full. • Each memo can be up to four minutes in length. 32 Press and hold DELETE when the phone is not in use to delete all old messages. The system will announce “All old messages deleted.
Answering system operation Remote access A two-digit security code is required to access the system remotely from any touch tone telephone. The factory preset code is 19; see page 29 to change it. 1. Dial your telephone number from any touch tone telephone. 2. When the system answers and announces the greeting, enter the two-digit security code. 3. After hearing a double beep, enter one of the remote commands in the following table. 4. Hang up or press 8 to end the call.
Answering system operation Message window displays The message counter usually displays the total number of memos and incoming messages. See the list below for explanations of other displays in this counter. 0 No messages. 1-98 Total number of old message(s) recorded. 0-98 (flashing) Total number of new and old message(s) recorded. The telephone base may have lost and regained power. 99 & F (alternating) Memory is full with total number of messages recorded.
Handset display screen messages The telephone number you have entered is already stored in the directory. CALL LOG EMPTY There are no call log entries. CALLING HANDSET X Calling another handset. CONNECTING... The cordless handset is searching for the telephone base. CHARGING A handset with low battery has been placed in the telephone base or charger to recharge. DIRECTORY EMPTY There are no directory entries. ENDED You have just ended a call.
Handset display screen messages NO SIGNAL, CALL ENDED Communication between handset and telephone base is lost during a call. NOT AVAILABLE AT THIS TIME One handset is already viewing the call log or directory and another handset attempts to review it. OUTSIDE Connected to the external call during call transfer. **PAGING** The cordless handset locator has been activated. PHONE The handset is in use. PLACE IN CHARGER The battery is very low.
Handset and telephone base indicators Handset lights • On when the handset speakerphone is in use. Telephone base lights IN USE • Flashes when there is an incoming call or another telephone on the same line is in use. • On when the handset is in use. VOICEMAIL • Flashes when you have new voicemail. Voicemail is offered by your telephone service provider. CHARGE • On when the handset is in the telephone base or charger and is charging. ANS ON/OFF • On when the answering system is on.
Battery After the battery is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) 8 hours While in speakerphone mode (talking*) 3 hours While not in use (standby*) 96 hours * Operating times are approximate. Your results may vary. ** Handset is off the telephone base but not in use. The battery needs charging when: • A new battery is installed in the handset. • The telephone beeps when taken off the telephone base.
Important safety instructions SAVE THESE INSTRUCTIONS www.vtechphones.com 39 Appendix When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Troubleshooting If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. Problem Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly (pages 3 and 38). For optimum daily performance, return the cordless handset to the telephone base or charger after use.
Troubleshooting Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the telephone base or charger should be on. • Remove and reinstall the battery, then charge for 16 hours. • If the cordless handset is in the charger or in the telephone base but the CHARGE light is not on, refer to The charge light is off in this section.
Troubleshooting Problem Suggestion The telephone does not ring when there is an incoming call. • Make sure the ringer is on (page 9 for handset and page 29 for telephone base). • Make sure the telephone line cord and power adapter are plugged in properly (page 2). • The cordless handset may be too far from the telephone base. Move it closer to the telephone base. • There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them.
Troubleshooting Suggestion I cannot dial out. • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing. • Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service in your area. Refer to the Dial type section of this user’s manual (page 11) to set the dial mode.
Troubleshooting Problem Suggestion There is interference during a telephone conversation. • The handset may be out of range. Move it closer to the telephone base. • Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone wall jack that has a telephone connected to it (page 4). Contact your DSL service provider for filter information. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference.
Troubleshooting Suggestion I hear other calls when using the telephone. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company. I hear noise on the cordless handset, and none of the keys or buttons works. • Make sure the telephone line cord is plugged in securely. My caller ID features are not working properly.
Troubleshooting Problem Suggestion Caller ID entries do not match the numbers I need to dial. • Although the call log entries you receive are 10 digits, (the area code plus the 7-digit number,) in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log.
Troubleshooting Problem Suggestion The answering system does not answer after the correct number of rings. • Make sure the answering system is on. When the answering system is on, the red light on the ANSWER ON/OFF key should be lit. • If toll saver is activated, the number of rings changes to two when there are new messages waiting (page 28). • If the memory is full or if the answering system is off, the system will answer after ten rings.
Troubleshooting Problem Suggestion The answering system does not respond to remote commands. • Make sure your remote access code is correct (page 29). • Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code when your announcement is playing.
Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display CONNECTING.... Not AVAILABLE AT THIS TIME will be displayed if access is denied.
About cordless telephones • • • • • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Warranty 3. 4. 5. 6.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty. If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service.
Technical specifications 54 Frequency control Crystal controlled PLL synthesizer Transmit frequency Telephone base: 5725-5850 MHz Handset: 2400-2483 MHz Receive frequency Telephone base: 2400-2483.5 MHz Handset: 5725-5850 MHz Channels 95 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Size Handset: 139.0mm X 49.0mm X 39.0mm Telephone base: 177.1mm X 127.2mm X 100.4mm Charger: 79mm X 90.
Index D A About caller ID 21 About cordless telephones 50 Activate the answering system 27 Advanced operation 17 Answer an incoming call during an intercom call 16 Answer calls 12 Answering system operation 26 Answering system setup 27, 28 B Basic operation Battery 3, 38 Delete a directory entry 20 Delete all messages from the answering system 32 Delete a redial entry 25 Delete from directory 20 Delete your announcement 31 Desk/table bracket installation 4 Dial a call log entry 23 Dial a directory ent
Index M Message playback 31 Message window displays 34 Missed calls indicator 22 Mute 12 N New message indication Operating range 49 Options during playback 31 Outgoing announcement 30 P 30 W T R 56 S Save an entry to the directory 23 Search the directory 19 Set message alert tone 29 Set number of rings 28 Set remote access code 29 Set telephone base ringer 29 Set the clock 27 Speakerphone 12 Store a directory entry 17 Switch between external and intercom call 15 31 Record a memo 32 Record an
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
User’s manual www.vtechphones.
