Technical information

Created May 2008

Confidential and proprietary information of T-Mobile USA

NOT FOR CUSTOMER DISTRIBUTION (Sales Only)

Question Response

I have a fax. 1. There are Internet-based Fax Services which allow customers to send and receive faxes using their computer. They

do not require a fax machine or a phone line. Examples of companies offering this service are eFax, MyFax, Green-

Fax, etc.

You may also consider keeping your current home phone line, but change to your landline company’s “basic rate”.

Though never advertised, most landline companies offer very basic calling plans. With your fax connected to the

landline, keep your T-Mobile @Home line for all your regular calling needs.

Here is some sample pricing for fax alternatives:

www.efax.com - $16.95 per month includes 130 receive and 30 sent•

www.myfax.com - $10 per month includes 200 receive and 100 sent•

www.greenfax.com - $12.95 per month includes 250 receive (7 cents per minute to send)•

www.saveonfaxes.com - $6.95 per month 250 in/out pages (the customer allocates)•

www.trustfax.com - $4.95 per month includes 100 receive and 50 sent•

I have a discounted 2.

phone, internet, and

cable bundle service with

another carrier. How will

this save me money?

The T-Mobile @Home service is only $10 per month; that’s an incredible bundle value. This discount comes in sav-

ings each month over your current phone bill, not to mention the savings of having unlimited nationwide calling.

Let’s break down how much you would pay per month if you split up your bundle service and replaced the home

phone service with T-Mobile @Home. (Use the competitive comparison worksheet to determine the customer sav-

ings).

Note: Please make sure you follow these steps to unbundle the service and port their number. If these steps are not

followed, all three services may be canceled with the old carrier.

Activate a customer on a T-Mobile @ Home line with a new number1.

Plug the customer’s router (in store) to load rmware / conrm the service works •

Initiate the port request•

Call landline provider (in store) to request Dryloop2.

Set installation date to 7 days from the day of T-Mobile @ Home activation •

Ask not to cancel home phone line!•

Landline technician comes to the customer’s house and completes Dryloop installation on set date3.

Customer contacts landline provider and sets up dry loop account •

Customer installs T-Mobile @ Home service4.

I have a TiVo.3. An alternate option is to connect TiVo via broadband Internet. TiVo provides additional features such as movie down-

loads for customers using a broadband Internet connection.

The model of your TiVo system determines the solution you can use. If you have a TiVo box with an Ethernet port

built in, plug in an Ethernet cable and connect it to the Internet. Those without this port may be able to buy one of

the following adaptors from TiVo (check with TiVo to determine if you need to upgrade the software on the receiver in

order for these adaptors to work):

• USB to Ethernet

• USB to wireless

Answering Customer Concerns