Technical information
Created May 2008
Confidential and proprietary information of T-Mobile USA
NOT FOR CUSTOMER DISTRIBUTION (Sales Only)
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Router Setup
Encourage customers to use the setup CD. (Ninety percent [90%] of customers who use the CD have a •
successful setup experience.)
For multiple handsets that use the same home phone number, customers will need a cordless phone option •
(with one base station per line of service). While it is possible, T-Mobile does not support in home wiring
solutions.
Use the picture on the back of the router box to explain to the customer how to connect the router to their •
modem and home phone. Emphasize to the customer to plug the home phone into Line 1 of the router.
Customer cannot setup router until they have a phone number. They need to setup with temporary number •
or wait until phone number ports over.
Internet
The customer’s Internet connection must be working in order to make and receive calls.•
Voicemail
Customers will be prompted to set up voicemail and create a greeting when they access voicemail for the •
rst time.
Customers know they have a voicemail when:•
• The blue light on the router is blinking.
• There is a “stuttering” dial tone.
• The voicemail indicator light is on (VTech phone only).
Customers can access voicemail by:•
• Dialing 123 on their handset
• Pressing the voicemail button (VTech phone only)
Additional Information
Set expectations with the customer regarding features that aren’t available (self-help codes such as #MIN#, •
text messaging, ringtones, etc.).
If needed, set expectations around fax machines, security systems, satellite TV, credit card machines, etc.•
Collect calls cannot be accepted on the T-Mobile @Home line.•
Standard rates apply on all international calls.•
The $35 activation fee applies to T-Mobile @Home lines.•