Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 11 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started . . . . . . . . . . . . . . . .1 Parts checklist . . . . . . . . . . . . . . . . 1 Battery installation . . . . . . . . . . . . . . 2 Battery charging . . . . . . . . . . . . . . . 3 Adding your new handset . . . . . . . . . . 4 Replacing a handset . . . . . . . . . . . . . 6 Handset layout . . . . . . . . . . . . . . . . 8 Belt clip & headset . . . . . . . . .
Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide Battery User’s manual Battery compartment cover Handset Charger Belt clip Charger adapter www.vtechphones.com • To purchase replacement batteries or power adapters, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377.
Getting started Battery installation Install the handset battery by following these steps: 1. Align the two holes of the battery plug with the socket pins in the handset battery compartment, matching the red and black wires of the color-coded label. 2. Place the battery with the label THIS SIDE UP facing up and the wires in the lower right corner inside the battery compartment. 3. Align the cover flat against the battery compartment cover, then slide it towards the unit until it clicks into place.
Battery charging The battery may have enough charge for short calls. For best performance, charge the battery for at least 16 hours before use. When the battery power is low, LOW BATTERY will be displayed and the battery indicator will flash on the handset screen. When fully charged, the handset battery provides approximately eight hours of talk time and four days of standby time. For further information on battery, please see the Battery section on page 10.
Getting started Adding your new handset • If the registration is not successful, the display will show NOT REGISTERED. To reset the handset, remove the handset from the telephone base or charger and place it back in. Try the registration process again. • You cannot register a handset if any telephone connected to the same telephone line is in use. The DS3101 handset needs to be registered to the telephone base before use. It will show NOT REGISTERED on the screen when newly purchased.
2. On the telephone base, press and hold FIND HANDSET for about four seconds (until the IN USE light on the telephone base turns on) and then release the button. The handset will show PLEASE WAIT... and it will take about 10 seconds to complete the registration. The handset will show HANDSET X REGISTERED and will beep if registration is successful. When the registration is complete, the newly registered handset will be assigned the next available handset registration number.
Getting started Replacing a handset • You cannot de-register the handset(s) if any telephone connected to the same telephone line is in use. When you are replacing rather than adding a handset, for your handsets to be numbered sequentially, you need to delete all the handset registrations on the telephone base, then register all handsets again. To de-register all handsets: 1.
Getting started Getting started If the de-registration process is not successful, you may need to reset the system and try again. To reset: 1. Pick up the registered handset and then press /FLASH. 2. Press OFF/CLEAR and place the handset back in the telephone base. -OR1. Unplug the power from the telephone base, then plug it back in. After deleting the registrations of all handsets, you will need to individually register each handset with the telephone base (see page 4 for registration instructions).
Getting started Handset layout 1. Earpiece 2. MENU/SELECT/SKIP 3. Headset jack (2.5mm) 4. CID (caller ID)/PLAY 5. /FLASH 6. Dialing keys (0-9, *, #) 7. VOICEMAIL 8. REDIAL/PAUSE 9. Microphone 10. Handset display 11. VOL / (volume) 12. (directory)/ERASE 13. (speakerphone) 14. OFF/CLEAR 15. # 16. INT (intercom) 17. MUTE/REMOVE 17 www.vtechphones.
Belt clip & headset (optional) For hands-free telephone conversations, use any industry standard 2.5mm headset (purchased separately). For best results, use a VTech 2.5mm headset. Whenever a compatible headset is connected to the cordless handset, the microphone on the handset will be muted. Headset Plug the 2.5 mm headset into the jack on the side of the handset (beneath the small rubber flap). Belt clip To install the belt clip: Snap the belt clip into the notches on both sides of the handset.
Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in use (talking) Eight hours While not in use (standby*) Four days *Handset is off the telephone base but not in use. The battery needs charging when: • A new battery is installed in the handset. • The handset beeps . • LOW BATTERY is displayed and the battery indicator on the handset screen is flashing.
Important safety instructions www.vtechphones.com 11 Appendix When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Important safety instructions 12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www. vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. For complete instructions, please refer to the user’s manual provided with your DS3111-2, which can also be downloaded from our website stated above. Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly.
Troubleshooting Problem Suggestion L ow B atte ry i s • Place the handset in the telephone base or charger for recharging. displayed on screen. • Remove and re-install the battery and use it normally until fully discharged, then recharge the handset on the telephone base or charger for up to 16 hours. • If the above measures do not correct the problem, the battery may need to be replaced. The battery does not charge in the handset or the handset battery does not accept charge.
Troubleshooting Suggestion The CHARGE light is off. • Clean the charging contacts on the cordless handset(s), telephone base and charger each month using a pencil eraser or a dry non-abrasive fabric. • Make sure the power adapter is plugged in correctly and securely. • Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and telephone base to reset. • The telephone might be malfunctioning.
Troubleshooting Problem Suggestion The telephone does not ring when there is an incoming call. • • • • • • • • • • • 16 Make sure the ringer is on. Make sure the handset has been registered to the telephone base. Make sure the telephone line cord and power adapter are plugged in properly. The handset may be too far from the telephone base. Move it closer to the telephone base. There may be too many extension phones on the telephone line to allow all of them to ring simultaneously.
Troubleshooting Problem Suggestion I cannot dial out. • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing. • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply). • Eliminate any background noise.
Troubleshooting Problem Suggestion There is no dial tone. • • • • My handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. • Move the handset closer to the telephone base. It may be out of range. • Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again.
Troubleshooting Suggestion There is interference during a telephone conversation. • The handset may be out of range. Move it closer to the telephone base. • Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone wall jack that has a telephone connected to it (page 2). Contact your DSL service provider for filter information. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference.
Troubleshooting Problem Suggestion There is interference during a telephone conversation. • The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably a higher location for better reception. • Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply).
Troubleshooting Problem Suggestion I hear other calls when using the telephone. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company. I hear noise on the • Make sure the telephone line cord is plugged in securely. cordless handset, and • Remove the battery from the handset and then re-install it. none of the keys or buttons works.
Troubleshooting Problem Suggestion The system does not receive caller ID or the system does not display caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by the local telephone company. • The caller may not be calling from an area which supports caller ID. • Both you and the caller’s telephone companies must use equipment which are compatible with caller ID service.
Troubleshooting Problem Suggestion Common cure for electronic equipment. • If the telephone is not responding normally, try putting the cordless handset in the telephone base or the charger. If it does not respond, try the following (in the order listed): • Disconnect the power to the telephone base. • Disconnect the battery on the cordless handset. • Wait a few minutes before connecting power to the telephone base. • Re-install the battery and place the cordless handset in the telephone base or charger.
Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display CONNECTING...
Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
The RBRC® seal The RBRC ® seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. The RBRC ® program provides a convenient alternative to placing used nickel-metal-hydride batteries into the trash or municipal waste, which may be illegal in your area.
Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Warranty 3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or 4. Product to the extent that the problem is caused by use with non-VTech accessories; or 5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or 6.
Warranty Other Limitations This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company.
Technical specifications Frequency control Crystal controlled PLL synthesizer Operating frequency Cordless system: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Size Handset: 149.7mm X 53.1mm X 36.8mm Charger: 88.8mm X 105.6mm X 84.5mm Weight Handset: 148.9 grams (including battery) Charger: 90.0 grams Power requirements Handset: 2.
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada, Ltd., Richmond, B.C. Copyright ©2007 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
User’s manual www.vtechphones.
