CareLine™ Complete user’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on pages 141-142 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Parts checklist SN1196/SN1197 Telephone base Corded handset Pendant with lanyard Pendant charger with charger adapter Pendant belt clip Telephone base power adapter Telephone line cord Quick start guide Abridged user’s manual Quick start guide Abridged user’s manual
Parts checklist SN6196/SN6196-2/SN6197/SN6197-2 Telephone base Corded handset Pendant with lanyard Cordless handset Handset charger with charger adapter Pendant charger with charger adapter (1 for SN6196/SN6197) (2 for SN6196-2/SN6197-2) (1 for SN6196/SN6197) (2 for SN6196-2/SN6197-2) Battery compartment cover Battery (1 for SN6196/SN6197) (2 for SN6196-2/SN6197-2) (1 for SN6196/SN6197) (2 for SN6196-2/SN6197-2) Telephone base power adapter Telephone line cord Pendant belt clip Quick start g
Table of contents Getting started....................... 1 Set date and time...................... 35 Voice Announce caller ID......... 36 LCD language........................... 38 Talking digit............................... 39 Voicemail number...................... 40 Clear voicemail indicators......... 42 Rename base/handset.............. 43 Key tone.................................... 43 Use caller ID to automatically set date and time.................... 44 Home area code........................
Table of contents Transfer a call............................ 60 Find handset/pendant................ 62 Review the caller ID log............. 87 View dialing options................... 88 Dial a caller ID log entry............ 89 Save a caller ID log entry to the phonebook.............................. 90 Delete caller ID log entries........ 91 Caller ID log screen messages................................ 91 Multiple handset use........... 63 Join a call in progress................ 63 Intercom...........
Table of contents Using the answering system and voicemail together.......... 110 Message capacity.................... 110 New message indication......... 111 Call screening.......................... 111 Call intercept........................... 112 Temporarily turn off the message alert tone............... 112 Message playback................... 113 Delete all old messages.......... 115 Record, play and delete memos.................................. 116 Remote access........................
Getting started Telephone base installation Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.
Getting started Telephone base backup battery installation This telephone provides minimal functionality during a power outage when there is no battery installed. When there is no power supply to the telephone base, many telephone features are not functional. The telephone uses power from the telephone line to enable you to make and answer calls using only the corded handset and dialing keys.
Getting started Handset battery installation Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the orientation of the engraved label. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place.
Getting started Handset charger installation 1. Install the charger as below. 2. Place the handset in the handset charger to charge. Electrical outlet not controlled by a wall switch CHARGE Stays red when put in charger. Handset charger power adapter • If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. • To purchase replacement batteries, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.
Getting started Pendant charger installation 2. Switch ON the pendant. 1. Install the pendant charger as shown below. Electrical outlet not controlled by a wall switch Pendant charger power adapter 3. Place the pendant in the pendant charger to charge. Turns red when charging. Turns green when fully charged.
Getting started Pendant attachment Pendant lanyard: The pendant lanyard is already attached to the pendant. You can adjust the length of the lanyard for comfortable wearing, or remove the necklace when necessary. Necklace Press down the tabs on both sides of the lanyard clip to remove the necklace of the lanyard. Press down on the push button slider to adjust the length of the lanyard for comfortable wearing.
Getting started Handset battery charging Once you have installed the battery, the handset indicates the battery status (see the table below). If necessary, place the handset in the handset charger to charge the battery. For best performance, keep the handset in the handset charger when not in use. The battery is fully charged after 11 hours of continuous charging.
Getting started Pendant battery charging The pendant status light indicates the battery status (see the table below). If necessary, place the pendant in the pendant charger to charge the battery. For best performance, keep the pendant in the pendant charger when not in use. The battery is fully charged after 3 hours of continuous charging. If the pendant status light flashes red and you hear “Low battery”, you need to charge the pendant without interruption to give it enough charge to use for a short time.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, swivel the wall mount bracket down to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Tabletop to wall mount installation 4. Put the corded handset aside. Press down the switch hook and remove the handset tab from the slot. Rotate the handset tab by a half turn. Press down the switch hook and then replace the handset tab to its slot. Switch hook Handset tab 5. Plug the power adapter and telephone line into the wall outlets. Align the holes on the wall mount bracket with the standard wall mounting plate and slide the telephone down until it locks securely.
Getting started Wall mount to tabletop installation 1. If necessary, untie the bundled telephone line cord and power adapter cord. Unplug the power adapter and telephone line cord from the wall outlets. 2. Remove the telephone base from the wall. 3. Pull the wall mount bracket to release it from the telephone base. Swivel it upwards and then press onto the telephone base until it clicks into place.
Getting started Wall mount to tabletop installation 4. Press down on the switch hook and slide the handset tab upwards to remove it from the slot. Rotate the handset tab by a half turn. Press down the switch hook and then replace the handset tab to its slot. Switch hook Handset tab 5. Plug the power adapter and telephone line cord into the wall outlets. Put the corded handset back on the telephone base.
Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home. To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).
Getting started Did you subscribe to voicemail service from your telephone service provider? Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and voicemail on page 109 for more details. To use the built-in answering system: You may see this online Complete user’s manual on how to record your outgoing announcement, retrieve messages and other related operations.
Getting started Expand your telephone system You can expand your telephone system by adding new handsets (SN6107, purchased separately) and/or new portable pendants (SN6166/SN6167, purchased separately). The telephone base can support up to 12 devices. Each device must be registered to the telephone base before use. The handsets and pendant provided within the product package are already registered. Additional handsets are assigned numbers in the sequential order.
Getting started Add and register a handset • You cannot register a handset if any other system device is in use. • The telephone base shows Registration slots are full when you try to register more than 12 devices to it. • If you have not set the date and time for the telephone system, the handset will prompt you to set the date and time after it is registered to the base. To skip setting, press CANCEL. Add and register a pendant When first purchased, charge the pendant in the pendant charger.
Getting started Add and register a pendant 5. If you have already set the photo speed dial keys 1 and 2, the telephone base displays Copied Photo Speed Dial 1 and Pendant Memory 1. Press NEXT, then the telephone base displays Copied Photo Speed Dial 2 and Pendant Memory 2. Then press OK. -ORIf you have not set the photo speed dial keys 1 and 2, see To set photo speed dial from page 27 to page 29 to set them.
Getting started Deregister all devices If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all devices: 1.
Getting started Telephone base layout Large tilt display • Move the top of the display forward or backward to adjust the angle of the screen for maximum visibility. Visual ringer indicator • Flashes when the telephone base is ringing. IN USE light • On when the phone is in use or the answering system is answering an incoming call. • On when a device is being registered (pages 15-17). • Flashes when devices are being deregistered (page 18). • Flashes when another telephone on the same line is in use.
Getting started Telephone base layout AUDIO ASSIST • Press to enhance the clarity and loudness of the caller’s voice during a call (page 53). CANCEL • Press to cancel an operation, or back to the previous menu while in a menu (page 32). • Press and hold to return to idle mode while in a menu� (page 32). • Press and hold to erase the missed call indicator when idle (page 86). • Press to silence the base ringer temporarily while the phone is ringing (page 55).
Getting started Telephone base layout /REPEAT • Press once to repeat the playing message (page 114). • Press twice to play the previous message (page 114). • Press to move the cursor to the left while entering or modifying names or numbers. X/DELETE • Press to delete the playing message (page 114), announcement (page 101) or reminder (page 96). • Press to delete an individual entry while reviewing the redial list (page 57), phonebook (page 79), caller ID log (page 91) or reminder (page 96).
Getting started Telephone base layout qVOL and pVOL • Press to adjust the listening volume during a call (page 54), message playback (page 114) or reminder playback (page 96). • Press to adjust the base ringer volume while idle (page 33). FIND HS • Press to page all handsets and pendants when idle (page 62). ANS • Press to turn the built-in answering system on or off (page 102). • On when the answering system is turned on. • Press to slow down the message playback (page 114).
Getting started Pendant layout • Press to answer or end a call (page 51). Pendant status light • Stays solid red when the pendant is charging. • Flashes red when the pendant is in low battery. • Stays solid green when the pendant is fully charged. • Flashes red and green when the base is paging the pendant. • Flashes quickly in red and green during pendant registration. • Flashes orange three times when the pendant is not registered. Pendant light (ring around ) • On steady when the pendant is in use.
Getting started Handset layout CHARGE light • On when the handset is charging. Visual ringer indicator • Flashes when the handset is ringing. REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed (page 56). • Press and hold to insert a dialing pause while dialing or entering numbers. / • Press to review the phonebook when idle. • Press to scroll up while in menus or lists. • Press to move the cursor to the right while entering names or numbers.
Getting started Handset layout CID/ • Press to review the caller ID log when idle (page 87). • Press to scroll down while in menus or lists (page 32)�. • Press to move the cursor to the left while entering names or numbers. MENU/SELECT • Press to show the menu ������� (page 32)�. • Press to select an item or save an entry or setting while in a menu ������� (page 32)�. VOL+ and VOL• Press to adjust the listening volume during a call (page 54), message playback (page 113) or reminder playback (page 96).
Getting started Handset layout • • • • • /CANCEL Press to hang up during a call (page 51). Press to cancel an operation, or back up to the previous menu while in a menu ������� (������ page�� �32)�. Press and hold to return to idle mode while in a menu ������� (page 32)�. Press to silence the handset ringer temporarily while the phone is ringing (page 55). Press and hold to erase the missed call indicator when idle (page 86). Dialing keys • Press to enter numbers or characters.
Telephone settings Photo speed dial There are four photo speed dial keys on the telephone base. The speed dial keys 1 and 2 on the pendant correspond to the photo speed dial keys 1 and 2 on the telephone base respectively. We recommend you store two contacts that you may need to call them more often or immediately to photo speed keys 1 and 2.
Telephone settings Photo speed dial 3. Press NEXT. 4. When MEMORY 1 NAME displays, use --:---/-the dialing keys to enter a name (up to MEMORY 1 NAME 15 characters). Each time you press a _ key, the character on that key appears. Additional key presses produce other BACKSPACE SAVE characters on that key. Press the key --:---/-repeatedly until the desired character appears. The first character of each word Saved Photo is capitalized.
Telephone settings Photo speed dial To set and dial a photo speed dial: 1. Press the desired speed dial key. 2. When MEMORY X number displays, use --:---/-the dialing keys to enter a number (up to MEMORY X NUMBER 30 digits): • Press or to move the cursor to the left _ BACKSPACE NEXT or right. • Press X/DELETE or BACKSPACE to --:---/-erase a digit. MEMORY X NAME _ • Press and hold X/DELETE to erase all digits. BACKSPACE SAVE • Press and hold PAUSE to enter a dialing pause (a P appears). 3. Press NEXT. 4.
Telephone settings Photo speed dial To delete a photo speed dial: 1. Press MENU when the telephone base is not in use. 2. Press or to scroll to Photo speed dial, then press SELECT. 3. Press or to scroll to the desired location, then press X/DELETE. 4. When the screen displays Clear Memory X?, press YES to confirm. Then the screen displays Memory X cleared.
Telephone settings Photo speed dial To add a photo: You can add a desired photo into the photo speed dial compartment, or write the contact name on the photo speed dial card. 19.5 mm 1. Flip open the photo speed dial compartment cover and take out the photo speed dial card. 22.65 mm 2. Use the photo speed dial card as a tool to crop your desired photo. 3. Put the cropped photo into the photo speed dial compartment. Then flip down the photo speed dial compartment cover.
Telephone settings Using the menu You can use the menu of the telephone base or a cordless handset to change the telephone settings. 1. Press MENU when the handset/telephone base is not in use. 2. Press or until the screen displays the desired feature menu. 3. Press SELECT on the cordless handset/ SELECT on the telephone base to enter that menu. • To return to the previous menu, press CANCEL on the cordless handset/CANCEL or BACK on the telephone base. • To return to idle mode, press and hold CANCEL.
Telephone settings Ringer volume You can set the ringer volume or turn the ringer off. When the ringer is off, the screen displays Ringer off, Caller ID won’t be announced and . 1. Press MENU when the handset/ telephone base is not in use. 2. Press or to scroll to Ringers, then press SELECT. 3. Press SELECT to select Ringer volume. 4. Press or to sample each volume level. 5. Press SELECT on the cordless handset/ SET on the telephone base to save your selection and return to the previous menu.
Telephone settings Ringer tone You can choose from different ringer tones for each handset, pendant and the telephone base. Cordless handset/telephone base ringer tone: 1. Press MENU when the handset/ telephone base is not in use. 2. Press or to scroll to Ringers, then press SELECT on the cordless handset/SELECT on the telephone base. 3. Press or to scroll to Ringer tone, then press SELECT on the cordless handset/ SELECT on the telephone base. 4. Press or to scroll to sample each ringer tone. 5.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Make sure the settings are correct so that the reminder feature and answering system work properly.
Telephone settings Set date and time • If the date and time are not set when a message is recorded, the system announces, “Time and date not set,” before each message plays. • The telephone plays two beeps if you enter an invalid number. Voice Announce caller ID The voice announce caller ID feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...
Telephone settings Voice Announce caller ID • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. • When there are up to five handsets registered, the telephone system supports caller ID announce for all handsets. If six or more handsets are registered, the system supports caller ID announce for the first four registered handsets only. • This feature does not announce information for call waiting calls.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. 1. Press MENU when the handset/base is not 9:48am 5/20 in use. Pendant 2. Press or to scroll to Settings, then press Annc Caller ID SELECT on the cordless handset/SELECT Settings BACK SELECT on the telephone base. 3. Press SELECT on the cordless handset/ 9:48am 5/20 SETTINGS SELECT on the telephone base to select LCD language LCD language. Talking Digit 4.
Telephone settings Talking digit You can select the volume or turn off the audible spoken tone that is spoken when you press the dialing key while predialing. 1. Press MENU when the handset/base is not in use. 2. Press or to scroll to Settings, then press SELECT on the cordless handset/ SELECT on the telephone base. 3. Press or to scroll to Talking Digit, then press SELECT on the cordless handset/ SELECT on the telephone base. 4.
Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can save the voicemail number to 1 on the handset or telephone base for easy access. When you want to retrieve voicemail messages, press and hold 1. Contact your telephone service provider for more information and assistance about using your voicemail service. 1. Press and hold 1 when the handset/ base is not in use. 2.
Telephone settings Voicemail number -OR1. Press MENU when the handset/base is not 9:48am 5/20 Pendant in use. Annc Caller ID 2. Press or to scroll to Settings, then Settings press SELECT on the cordless handset/ BACK SELECT SELECT on the telephone base. 5/20 3. Press or to scroll to Voicemail # on the 9:48am SETTINGS cordless handset/Voicemail no. on the Talking Digit telephone base, then press SELECT on Voicemail no. the cordless handset/SELECT on the BACK SELECT telephone base. 4.
Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by your telephone service provider, New voicemail and appear on the handset/ New voicemail and on the telephone base when you have new voicemail messages. Contact your telephone service provider for more information and assistance about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handset and the telephone base turn off automatically.
Telephone settings Rename base/handset You can create a name for each system handset and the telephone base. 9:48am 5/20 Pendant Annc Caller ID Settings 1. Press MENU when the handset/base is not in use. BACK SELECT 2. Press or to scroll to Settings, then press SELECT on the cordless handset/ 9:48am 5/20 SELECT on the telephone base. SETTINGS Clear voicemail 3. On the handset, press or to scroll to Rename base Rename handset, then press SELECT.
Telephone settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. This feature allows you to choose whether the time and date are set by incoming caller ID information. The default setting is On. 9:48am 5/20 Pendant Annc Caller ID Settings BACK 9:48am SELECT 5/20 SETTINGS 1. Press MENU when the handset/base is not Key tone in use. CID time sync 2.
Telephone settings Home area code If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the caller ID log. 9:48am 5/20 Pendant Annc Caller ID Settings BACK 9:48am SELECT 5/20 SETTINGS 1. Press MENU when the handset/base is not CID time sync in use. Home area code 2.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. 1. Press MENU the handset/base is not in use. 2. Press or to scroll to Settings, then press SELECT on the cordless handset/ SELECT on the telephone base. 3. Press or to scroll to Dial mode, then press SELECT on the cordless handset/ SELECT on the telephone base. 4.
Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the answering system remains on. To set and turn on the quiet mode: 1. Press and hold QUIET# on the cordless handset/ # on the telephone base when the handset/base is not in use.
Telephone settings Voice command By saying certain commands to the pendant, you can hear information such as the date or time, or call photo speed dial numbers, or even review call log, messages or reminders. You can turn the pendant voice command feature on or off. 9:48am 5/20 Ringers Set date/time Pendant BACK 9:48am SELECT 5/20 PENDANT 1. Press MENU when the handset/base is not Pendant ringer in use. Voice command 2.
Telephone settings Happy message Happy messages are pendant greeting messages. It will occur when you pick up the pendant in the morning (between 4:30am and 9:00am), place the pendant in its charger at night (between 8:00pm and 11:00pm), or after using the voice command feature. The default setting is On. 9:48am 5/20 Ringers Set date/time Pendant BACK SELECT 9:48am 5/20 PENDANT Voice command 1. Press MENU when the handset/base is not Happy message in use. BACK SELECT 2.
Telephone operation Make a call To make a call on a cordless handset: 1. Press or . 2. When you hear a dial tone, dial the number. To make a call at the telephone base: 1. Lift the corded handset, or press SPEAKER . 2. When you hear a dial tone, dial the number. • The screen displays the elapsed time as you talk (in hours, minutes and seconds). • While entering numbers, press and hold PAUSE to insert a dialing pause (a P appears).
Telephone operation Answer a call To answer a call on a cordless handset: • Press , or any dialing key (0-9 or ). To answer a call at the telephone base: • Lift the corded handset, or press SPEAKER (0-9 or ). or any dialing key To answer a call on a pendant: • Press . End a call To end a call on a cordless handset: • Press OFF or place the handset in the handset charger. To end a call at the telephone base: • When you are using the corded handset, place it on the telephone base.
Telephone operation Equalizer The equalizer enables you to change the quality of the audio for both handset earpiece and speakerphone to best suit your hearing. The default setting is Natural. 9:48am 5/20 Equalizer Phonebook Caller ID log BACK SELECT 1. Press MENU during a call. 9:48am 5/20 2. Press SELECT on the cordless handset/ EQUALIZER SELECT on the telephone base to choose Natural Equalizer. Treble 1 3.
Telephone operation Audio Assist Use the audio assist feature to enhance the clarity and loudness of your caller’s voice on the cordless/corded handset earpiece when you are listening to a message or an announcement. To turn on Audio Assist : • While you are on a call or listening to a message or an announcement using the cordless/corded handset earpiece, press AUDIO ASSIST. The screen shows Audio assist on briefly.
Telephone operation Volume control To adjust the listening volume on a cordless handset: • During a call, press VOL- or VOL+. To adjust the listening volume at the telephone base: • During a call, press VOL or VOL and then press SET. To adjust the listening volume at a pendant: • During a call, press VOL- or VOL+. Mute The mute function allows you to hear the other party but the other party cannot hear you. To mute a call on a cordless handset: • During a call, press MUTE.
Telephone operation Call waiting If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are already on another call. • Press FLASH on the handset/FLASH on the telephone base to put your current call on hold and take the new call. • Press FLASH on the handset/FLASH on the telephone base to switch back and forth between calls.
Telephone operation Redial The last 10 telephone numbers ������������������������������������������� dialed������������������������������������� (up to 30 digits) are stored in the system memory. Each handset and the telephone base store the last 10 telephone numbers dialed (up to 30 digits) independently. When there are already 10 entries, the oldest entry is deleted to make room for the new entry. To review and dial a redial number on a cordless handset: 1. Press REDIAL when the phone is not in use. 2.
Telephone operation Redial To review and dial a redial number at the telephone base: 9:48am REDIAL 5/20 #2/10 1. Press REDIAL when the phone is not 800-595-9511 in use. BACK SAVE 2. Press , or REDIAL repeatedly to browse. • Press X/DELETE to delete the displayed redial entry. You hear a confirmation tone. 3. When the desired entry displays, lift the corded handset or press SPEAKER to dial. -OR1. Lift the corded handset or press SPEAKER when the phone is not in use. 2. Press REDIAL. 3.
Telephone operation Check voicemail Press and hold 1 on the cordless handset/telephone base to dial your voicemail number. To set the voicemail number, see Voicemail number on page 40. Web address Use this feature to view the VTech website address. 1. Press MENU when the handset/base is not in use. 2. Press or to scroll to Web address, then press SELECT on the cordless handset/ SELECT on the telephone base. Press OK on the telephone base to return to the previous menu.
Telephone operation Chain dialing Use this feature on the cordless handsets or the telephone base to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list. To access a number from the phonebook while on a call: 1. Press MENU. 2.
Telephone operation Transfer a call While on an outside call, you can transfer the call from a cordless handset or the telephone base to another system device. To transfer a call from a cordless handset: 1. During a call, press MENU. Press or to scroll to Caller ID log Transfer, then press SELECT. >Transfer • If you have two or more handsets/pendants, your handset shows Transfer to: Press or to scroll to the desired device and then press SELECT.
Telephone operation Transfer a call To transfer a call from the telephone base: 1. During a call, press MENU. Press or to 9:48am 5/20 scroll to Transfer, then press SELECT. Phonebook Caller ID log • If you have two or more handsets/ Transfer pendants, your handset shows BACK SELECT Transfer to: Press or to scroll to the desired device and then press 9:48am 5/20 TRANSFER TO: SELECT.
Telephone operation Find handset/pendant This feature helps you find misplaced handsets and pendants. To start the paging tone: • Press FIND HS on the right side of the telephone base and its screen displays Paging all devices. All idle handsets and pendants ring and the handsets display ** Paging **. To stop the paging tone: • Press , OFF, or any dialing key on a cordless handset, or return the cordless handset to its charger. -OR• Press -OR- on a pendant.
Multiple handset use Join a call in progress Another handset, pendant or the telephone base can join an outside call. You can share an outside call with the telephone base and up to four handsets/pendants at the same time. You can buy additional accessory handsets (SN6107) or accessory pendants (SN6166/SN6167) for the telephone base. You can register up to 12 handsets/pendants to the telephone base. To join a call with a cordless handset: • Press or to join the call.
Multiple handset use Intercom Use the intercom feature for conversations between two system devices. To initiate an intercom call with a cordless handset: 1. Press MENU, then press or to scroll to Intercom, Answering sys then press SELECT. >Intercom • If you have only one handset, the handset shows Calling BASE 0. The telephone base rings and shows HANDSET 1 is calling.
Multiple handset use Intercom 3. To end the intercom call on either handset, one party presses OFF, or places the handset back in the handset charger. Both handsets display Intercom ended. -ORTo end the intercom call at the telephone base, press END, CANCEL or SPEAKER when you are using the base speakerphone, or return the corded handset to the telephone base. Both devices display Intercom ended. -ORTo end the intercom call on the pendant, press pendant back in the pendant charger.
Multiple handset use Intercom To initiate an intercom call at the telephone base: 1. Press MENU, then press or to scroll to 9:48am 5/20 Intercom, then press SELECT. Answering system Intercom • If you have only one handset/pendant, Photo speed dial the telephone base shows BACK SELECT Calling HANDSET 1/Calling all pendants. The handset/pendant rings. 9:48am 5/20 The handset shows BASE 0 is calling.
Multiple handset use Intercom 3. To end the intercom call at the telephone base, press END, CANCEL or SPEAKER when you are using the base speakerphone, or return the corded handset to the telephone base. -ORTo end the intercom call on the destination handset, press OFF or place the handset back in the handset charger. -ORTo end the intercom call at the pendant, press pendant back in the pendant charger. or place the • You can cancel the intercom call before it is answered by pressing CANCEL.
Multiple handset use Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, you will hear an alert tone. To answer on a cordless handset: • To answer the call, press . The intercom call ends automatically. • To end the intercom call without answering or canceling the incoming call, press OFF. The telephone continues to ring. To answer at the telephone base: • Press SPEAKER , or place the corded handset back to the base.
Multiple handset use Transfer a call during an intercom call Use the intercom feature to transfer an outside call to another cordless handset, pendant or the telephone base. To transfer a call with a cordless handset: 1. During a call, press MENU, then press or to scroll Transfer to Intercom, then press SELECT. >Intercom • If you have only one handset, the handset shows Calling BASE 0. The telephone base rings and shows HANDSET 1 is calling.
Multiple handset use Transfer a call during an intercom call 3. To end the intercom call on either handset, one party presses OFF, or places the handset back in the handset charger. Both handsets display Intercom ended. -ORTo end the intercom call at the telephone base, press END, CANCEL or SPEAKER when you are using the base speakerphone, or return the corded handset to the telephone base. Both devices display Intercom ended.
Multiple handset use Transfer a call during an intercom call To transfer a call at the telephone base: 1. Press MENU, then press or to scroll to 9:48am 5/20 Intercom, then press SELECT. Answering system Intercom • If you have only one handset/pendant, Photo speed dial the telephone base shows BACK SELECT Calling HANDSET 1/Calling all pendants. The handset/pendant rings. 9:48am 5/20 INTERCOM TO: The handset shows BASE 0 is calling.
Multiple handset use Transfer a call during an intercom call 3. To end the intercom call at the telephone base, press END, CANCEL or SPEAKER when you are using the base speakerphone, or return the corded handset to the telephone base. -ORTo end the intercom call on the destination handset, press OFF or place the handset back in the handset charger. -ORTo end the intercom call at the pendant, press pendant back in the pendant charger.
Phonebook About the phonebook The phonebook stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are shared by all handsets and the telephone base. Any modifications made on one device apply to all. • When you access the phonebook without records, the screen shows Phonebook empty. Phonebook empty • When the phonebook is full and you try to save an entry, the screen shows Phonebook full.
Phonebook Add a phonebook entry 1. Press MENU when the handset/ 9:48am 5/20 telephone base is not in use. Intercom Photo speed dial -ORPhonebook When the phonebook is empty, press BACK SELECT on the cordless handset/PHONEBOOK on the telephone base.
Phonebook Add a phonebook entry 6. When Enter NAME displays, use the 9:48am 5/20 dialing keys to enter a name (up to 15 ENTER NAME characters). Each time you press a key, the _ character on that key appears. Additional key presses produce other characters on BACKSPACE SAVE that key. Press the key repeatedly until the desired character appears. The first character of each word is capitalized. Saved • Press or to move the cursor to the left or right. • Press 0 to add a space.
Phonebook Add a phonebook entry 2. Press SELECT on the cordless handset/NEXT on the telephone base. 3. When Enter NAME displays, use the dialing keys to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. Press the key repeatedly until the desired character appears. The first character of each word is capitalized. • Press or to move the cursor to the left or right. • Press 0 to add a space.
Phonebook Alphabetical search 1. Press on the cordless handset or PHONEBOOK on the telephone base when the phone is not in use to show the first entry in the phonebook. 2. Use the dialing keys to enter the letter associated with the name. For example, if you have the entries named Jennifer, Jessie, Kevin and Linda in your phonebook, press 5 (JKL) once to see Jennifer (when Jennifer displays, press to see Jessie), twice to see Kevin, or three times to see Linda. If necessary, press or to browse. -OR1.
Phonebook Edit a phonebook entry 1. Search for the desired entry in the phonebook (see Review phonebook entries on page 76 or Alphabetical search on page 77). 2. When the desired entry displays, press SELECT on the cordless handset/EDIT on the telephone base. The screen displays EDIT NUMBER and the stored number. 3. Use the dialing keys to edit the number. 9:48am 5/20 • Press or to move the cursor to the left EDIT NUMBER or right.
Phonebook Delete a phonebook entry 1. Search for the desired entry in the 9:48am 5/20 phonebook (see Review phonebook Mike Smith entries on page 76 or Alphabetical search Delete contact? on page 77). NO YES 2. Press DELETE on the handset/X/DELETE on the telephone base to delete the displayed phonebook entry. The screen Contact deleted displays Delete contact? with the contact name. 3. Press SELECT on the cordless handset/ YES on the telephone base to confirm. The screen displays Contact deleted.
Photo speed dial The telephone system has four photo speed dial locations, where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. You must set the speed dial numbers to the corresponding locations before using them. We recommend you store two contacts that you may need to call them more often or right away to photo speed keys 1 and 2. Store a photo speed dial entry 1.
Photo speed dial Store a photo speed dial entry 4. When MEMORY X NAME displays, use 9:48am 5/20 the dialing keys to enter a name (up to 15 MEMORY X NAME characters). Each time you press a key, the _ character on that key appears. Additional key presses produce other characters on BACKSPACE SAVE that key. Press the key repeatedly until the desired character appears. The first character of each word is capitalized. Memory X saved • Press or to move the cursor to the left or right. • Press 0 to add a space.
Photo speed dial Edit a photo speed dial entry 1. Press MENU on the telephone base ����������������������� when it is not in use��. 2. Press or to scroll to Photo speed dial, then press SELECT. 3. Press or to scroll to the �������������������������������������������� desired speed dial location, then press SELECT. 4. When MEMORY X number displays, use the dialing keys to edit the telephone number: • Press or to move the cursor to the left or right. • Press X/DELETE or BACKSPACE to erase a digit.
Photo speed dial Delete a photo speed dial entry 1. Press MENU on the telephone base when it is not in use��. 2. Press or to scroll to Photo speed dial, then press SELECT. 3. Press or to scroll to the ������������������ desired speed dial location, then press X/������ DELETE. The screen displays Clear Memory X? 4. Press YES to confirm. The screen displays Memory X cleared and you hear a confirmation tone.
Caller ID About the caller ID log This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appears on the screen, it will not be saved in the caller ID log. • The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the name has more than 15 characters, only the first 15 characters are shown and saved in the caller ID log.
Caller ID Missed call indicator When there are calls that have not been reviewed in the caller ID log, the screens display XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. HANDSET X XX Missed calls 9:48AM Each time you review a caller ID log entry marked NEW on the cordless handset or NEW on the telephone base, the number of missed calls decreases by one.
Caller ID Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your phonebook. To review the caller ID log with a cordless handset/the telephone base: 1. Press CID on the cordless handset, or 9:48am 5/20 Photo speed dial press CALL LOG on the telephone base Phonebook when the phone is not in use. Caller ID log 2. Press or to browse. BACK SELECT -OR5/20 1. Press MENU when the phone is not in use. 9:48am CALLER ID LOG 2.
Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log and store the new number to the phonebook.
Caller ID Dial a caller ID log entry To dial on a cordless handset: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 87). 2. When the desired entry displays, press or to dial. To dial at the telephone base: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 87). 2. When the desired entry displays, press SPEAKER or lift the corded handset to dial. To dial on the pendant: • Use the voice command feature (see page 121).
Caller ID Save a caller ID log entry to the phonebook 1. Search for the desired caller ID log entry (see Review the caller ID log on page 87). 2. Press SELECT on the cordless handset/SAVE on the telephone base to choose the entry. The screen displays EDIT NUMBER and the stored number. 3. Use the dialing keys to edit the number. • Press or to move the cursor to the left or right. • Press DELETE on the handset/X/DELETE or BACKSPACE on the telephone base to erase a digit.
Caller ID Delete caller ID log entries To delete one entry: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 87). 2. Press DELETE on the handset/X/DELETE on the telephone base to delete the displayed entry. You hear a confirmation tone. 9:48am 5/20 Photo speed dial Phonebook Caller ID log BACK SELECT To delete all entries: 9:48am 5/20 CALLER ID LOG 1. Press MENU when the phone is not in use. 2.
Reminder About the reminder The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times. Add a reminder Each reminder can be up to four minutes in length. The total storage capacity for the announcement, messages, memos and reminders is approximately 14 minutes.
Reminder Add a reminder 10. The system announces, “Record after the tone. Record Reminder Press 5 when you are done.” After the tone, 5-Stop speak towards the microphone. 11. Press 5 when done. The system announces, “Recorded.” 12. Press or to scroll to the frequency you would FREQUENCY like to set, then press SELECT. You hear a >Once confirmation tone. • Once -- Reminder occurs only once at the specific time and date you set. • Daily -- Reminder occurs every day at the specific time you set.
Reminder Add a reminder To add a reminder with the telephone base: 1. Press MENU when the telephone base is 9:48am 5/20 not in use. Phonebook Caller ID log 2. Press or to scroll to Reminder, then Reminder press SELECT. BACK SELECT 3. Press or to scroll to Set reminder, 9:48am 5/20 then press SELECT. REMINDER 4. Press or to select the month then press Review reminder NEXT, or use the dialing keys to enter a Set reminder two-digit number (01-12). BACK SELECT 5.
Reminder Add a reminder 12. Press or to scroll to the frequency you would like to set, then press SAVE. You FREQUENCY hear a confirmation tone. Once Daily • Once -- Reminder occurs only once at BACK SAVE the specific time and date you set. • Daily -- Reminder occurs every day at the specific time you set. • Weekly -- Reminder occurs every week at the specific time and day you set. • Monthly -- Reminder occurs every month at the specific time and date you set.
Reminder Review reminders When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the recording. After the last reminder, the screen displays End of reminder and you hear, “End of reminder.” To play reminders with a cordless handset: 1. Press MENU when the handset is not in use. 2. Press or to scroll to Reminder, then press SELECT. 3. Press SELECT to select Review. The reminders play automatically.
Reminder Add and review reminders remotely You can also add or review reminders remotely from any touch-tone telephone. See Remote access on page 117 for more information. Reminder on/off You can turn the reminder feature on or off. 1. Press MENU when the phone is not in use. 2. Press or to scroll to Reminder, then press SELECT on the cordless handset/ SELECT on the telephone base. 3. Press or to scroll to Reminder on/off, then press SELECT on the cordless handset/SELECT on the telephone base. 4.
Answering system settings Answering system Use the answering system menu of a cordless handset or telephone base to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code or message recording time. Play messages >Answering sys 9:48am When your answering system is turned off and you change any of its settings, the answering system automatically turns on again.
Answering system settings Announcement The telephone is preset with a greeting that answers calls with, “Hello. Please leave a message after the tone.” You can use this preset announcement, or replace it with your own. Record your own announcement You can record an announcement up to 90 seconds, but any announcement shorter than two seconds will not be recorded. To record an announcement with a cordless handset: 1. Press MENU when the handset is not in use. 2.
Answering system settings To record an announcement with the telephone base: 1. Press MENU when the base is not in use, then press SELECT to select Answering system. 2. Press SELECT again to select Announcement. 3. Press SELECT again to select Record new annc. The system announces, “Record after the tone. Press Save when you are done.” After the tone, speak towards the microphone. 4. Press Save when done.
Answering system settings Play your announcement To play your announcement with a cordless handset: 1. 2. 3. 4. Press MENU when the handset is not in use. Press or to scroll to Answering sys, then press SELECT. Press SELECT again to select Announcement. Press or to scroll to Play annc, then press SELECT. Options during playback: • Press VOL+ or VOL- to adjust the announcement playback volume. • Press 5 or OFF to stop the playback.
Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the ANS light on the telephone base turns on. ANS ON displays on the handset and ANS displays on ON the telephone base. On the telephone base, press ANS to turn the answering system on or off. When the answering system is turned on, the base displays Calls will be answered and announces, “Calls will be answered.
Answering system settings Answer on/off To set answer on/off with the telephone base: • Press ANS to turn the answering system on or off. -OR1. Press MENU when the telephone base is not in use, then press SELECT to select Answering system. 2. Press or to scroll to Answer ON/OFF, then press SELECT. 3. Press or to scroll to On or Off, then press SAVE. You hear a confirmation tone. • You cannot turn on the answering system with no memory capacity left.
Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the cordless handset or the telephone base while they are being recorded. To set call screening on/off with a cordless handset: 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press SELECT again to select Call screening. 5. Press or to scroll to On or Off, then press SELECT.
Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five or six rings; or toll saver. With toll saver selected, the answering system answers after two rings when you have new messages, or after four rings when there are no new messages. This enables you to check for new messages and avoid paying long distance charges when calling from out of your local area. To set number of rings with a cordless handset: 1.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. To set remote access code with a cordless handset: 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press or to scroll to Remote code, then press SELECT. 5.
Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. The message alert tone is preset to Off. There is no audible alert at the handset. To set message alert tone with a cordless handset: 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4.
Answering system settings Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. To set message recording time with a cordless handset: 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press or to scroll to Recording time, then press SELECT. 5.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation Using the answering system and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.
Answering system operation New message indication The /PLAY/STOP light on the telephone base flashes, and XX New messages displays on the handset and telephone base when there are new answering system messages. HANDSET X XX New messages ANS ON 9:48AM If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are 9:48am messages that have not been reviewed.
Answering system operation Call intercept If you want to talk to the caller whose message is being recorded, press or on a cordless handset, or SPEAKER on the telephone base, or lift the corded handset from the telephone base. Temporarily turn off the message alert tone If the message alert tone is turned on (see page 107), the telephone base beeps every 10 seconds when there are new messages. Pressing any telephone base key (except FIND HS) temporarily silences the message alert tone.
Answering system operation Message playback When playback begins, the total number of old or new messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, you hear, “End of messages.” If the recording time is less than three minutes, you hear, “Less than three minutes to record.” If there is no remaining recording time, you hear “Memory is full.
Answering system operation Message playback To play messages at the telephone base: 1. Press PLAY when the telephone base is not in use. 2. If you have only new or old messages, the messages play automatically. -ORIf you have both new and old messages, press or to scroll to Play new msgs or Play old msgs, then press SELECT. Options during playback: • Press qVOL or pVOL to adjust the message playback volume. • Press /SKIP to skip to the next message. • Press /REPEAT to repeat the message.
Answering system operation Delete all old messages You can only delete old (reviewed) messages. No old messages to delete displays when you have no old messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages with a cordless handset: 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Delete all old, then press SELECT.
Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the telephone base. Play and delete them in the same way as incoming messages (see Message playback on pages 113 and 114). To record a memo with a cordless handset: Press MENU when the handset is not in use. Press or to scroll to Answering sys, then press SELECT.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 106 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. Enter the two-digit security code after the announcement and the long beep. 3. The system announces, “Press star for reminder or press pound to listen to messages.” Press or #.
Answering system operation Remote access -OR• After pressing #, you can enter one of the following remote commands. Command 1 2 3 33 4 5 *5 6 *7 8 0 Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop. Hear a list of remote commands. Skip to the next message (during playback). Record a new announcement. End the call. Turn the answering system on or off.
Voice command About voice command By saying certain commands to the pendant, you can hear information such as the date or time, or call photo speed dial numbers, or even review call log, messages or reminders. Press Use voice command Press VOICE on either side of the pendant when the telephone is not in use. After you hear a beep, say your command to the pendant. Common commands “What can I say?” - To hear a list of voice commands. “What time is it?” - To hear the current time.
Voice command Use voice command Reminders Press VOICE and say “Review reminders.” The system will automatically review all missed reminders. If you do not have any reminders, the system will announce “You don’t have any reminders for today.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip reminder.” - To skip to the next reminder. “Repeat reminder.” - To repeat the reminder. “Stop.” - To stop the reminder playback. “Cancel.
Voice command Use voice command Call log Press VOICE and say “Review call log.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip call log.” - To skip to the next call log entry. “Repeat call log.” - To repeat the call log entry. “Stop. - To stop the call log entry playback. “Cancel.” - To continue the call log entry playback. “Call back.” - The system will ask, “Would you like to call XXX?” • Say “Yes” to call the number.
Appendix Display screen messages BASE 0 is calling The telephone base is calling the handset. Caller ID log empty There are no entries in caller ID log history. Calling all devices The handset or telephone base is calling all devices (for intercom calls). Calling BASE 0 The handset is calling the base (for intercom calls). The handset is transferring an outside call to the base. Calling HANDSET X The handset or telephone base is calling another handset (for intercom calls).
Appendix Display screen messages Intercom to: You have started the intercom process, and need to enter the number of the device you wish to call. Less than 3 min The answering system recording time is less than three minutes. Line in use An extension phone, or one of the handsets or the telephone base is in use. Low battery The handset battery needs to be recharged. Microphone ON The mute function is turned off and the other party can hear you.
Appendix Display screen messages No response to transfer When you send out a transfer request, the destination device does not answer within 30 seconds. Number already saved The telephone number you try to save is already in the phonebook. Out of range OR Base no power The telephone base has lost power, or the handset is out of range. Paging all devices The telephone base is paging all devices. Phone The handset is on a call. Phonebook empty There are no phonebook entries.
Appendix Display screen messages Registration failed The registration is not successful. Registering... Please wait The handset or the pendant registration is in progress. Reminder is turned ON The reminder is automatically set to on. Ringer muted The ringer is muted temporarily while the device is ringing. Ringer off The ringer is off temporarily during an incoming call. Saved Your selection has been saved. Speaker The handset or telephone base speakerphone is in use.
Appendix Handset, telephone base and pendant indicators Handset lights Visual ringer indicator Flashes when the handset is ringing. On when the handset speakerphone is in use. CHARGE On when the handset is charging in the handset charger. Telephone base lights Visual ringer indicator Flashes when the telephone base is ringing. IN USE On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset or pendant.
Appendix Handset, telephone base and pendant indicators Pendant lights Pendant status light Stays solid red when the pendant is charging. Flashes red when the pendant is in low battery. Stays solid green when the pendant is fully charged. Flashes red and green when the base is paging the pendant. Flashes quickly in red and green during pendant registration. Flashes orange three times when the pendant is not registered. Pendant light (ring around ) On steady when the pendant is in use.
Appendix Handset, telephone base and pendant indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. On when the handset speakerphone is in use. The handset ringer is off. There are new voicemail received from your telephone service provider. ANS ON The answering system is turned on. There are new messages in the answering system.
Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) While in speakerphone mode (talking*) While not in use (standby**) Up to seven hours Up to five hours Up to seven days * Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.
Appendix Pendant battery It takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in speakerphone mode (talking*) Up to five hours * Operating time varies depending on your actual use and the age of the battery. The battery needs charging when: • You hear “Low battery.” • There is an alert tone every one minute. • The pendant status light flashes red or is solid red.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • If there are backup batteries in the telephone base, make sure they are correctly installed.
Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset or the pendant may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly.
Appendix Troubleshooting Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I have accidentally set my cordless handset/telephone base LCD language to Spanish or French, and I don’t know how to change it back to English. • Press MENU, then enter the code 364#. I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
Appendix Troubleshooting I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. The telephone does not ring when there is an incoming call. • Make sure that the ringer is not off. • Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. • Make sure you plug in the power cord securely.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset/pendant. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting My caller ID isn’t working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment.
Appendix Troubleshooting The answering system does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should be shown on all handsets and the telephone base, and the ANS light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored. • If the memory is full or the system is off, the system will answer after 10 rings.
Appendix Troubleshooting The answering system does not record messages. • Make sure that the answering system is on. ANS ON should be shown on all handsets and the telephone base, and the ANS light on the telephone base should be on. • Make sure the memory of the answering system is not full. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail. Common cure for electronic equipment.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Important safety instructions 12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: • When the power supply cord or plug is damaged or frayed. • If liquid has been spilled onto the product. • If the product has been exposed to rain or water. • If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode: 1. Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged batteries. 2. While you press and hold FIND HS, plug the telephone base power adapter back to the power outlet. 3.
Appendix Maintenance Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind. Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL.
Appendix The RBRC® seal ® The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. ® The RBRC program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 1.0.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Telephone base: 1921.536-1928.448 MHz Handset: 1921.536-1928.448 MHz Pendant: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirements Telephone base: 6V DC @ 400mA Handset charger: 6V AC @ 300mA Handset battery: 2.
Index A Add a handset 15 Add a pendant 16 Add a photo 31 Add a reminder 92-95 Announcement 99-101 Answer a call 51 Answering system and voicemail 109 Answering system operation 109–118 Answering system settings 98–108 Answer on/off 102-103 Audio Assist 53 B Battery 2, 3, 7, 8, 129, 130 C Call intercept 112 Call screening 104, 111 Caller ID 36, 44, 84–91 Chain dialing 59 Check voicemail 58 Clear voicemail indicators 42 Clock 35 D Date and time 35 Delete a phonebook entry 79 Delete a photo speed dial entry
Index M Maintenance 144 Make a call 50 Memo 116 Menu 32 Message alert tone 107, 112 Message capacity 110 Message playback 113–114 Message recording time 108 Missed call indicator 86 Mute 54 N Number of rings 105 O Operating range 143 Operation 50-62, 109-118 Review phonebook 76 Review reminders 96 Review the caller ID log 87 Ringer silencing 55 Ringer tone 34 Ringer volume 33 S Save a caller ID log entry 90 Screen messages 91, 122-125 Set date and time 35 Settings 27-49, 98-108 Share a call 63 Speakerph
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Version 3 08/13.
