Complete user’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 72 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started...................................... 1 Multiple handset use.......................... 26 Parts checklist............................................... 1 Telephone base and handset charger installation.................................................. 2 Handset battery installation........................... 3 Handset battery charging.............................. 4 Installation options......................................... 5 Tabletop to wall mount installation.......
Table of contents Answering system operation............ 51 Answering system and voicemail................ 51 Using the answering system and voicemail together.................................... 51 Message capacity........................................ 52 New message indication............................. 52 Call screening.............................................. 52 Call intercept............................................... 52 Temporarily turn off the message alert tone..........................
Getting started Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.
Getting started Telephone base and handset charger installation Install the telephone base and handset charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Handset battery installation Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the engraved label. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place. 4. Place the handset in the handset charger to charge.
Getting started Handset battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the handset charger to charge the battery. For best performance, keep the handset in the handset charger when not in use. The battery is fully charged after 11 hours of continuous charging. See the table on page 64 for battery operating times.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, swivel the wall mount bracket down to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Installation options 3. Route the telephone line cord through the cavity and leave a few inches for plugging into the telephone wall jack. Press the wall mount bracket onto the telephone base and click it into place. 4. Put the corded handset aside. Press down the switch hook and remove the handset tab from the slot. Rotate the handset tab by 180 degrees. Press down the switch hook and then replace the handset tab to its slot. Switch hook Handset tab 5.
Getting started Wall mount to tabletop installation 1. Remove the telephone base from the wall. 2. If necessary, untie the bundled telephone line cord and power adapter cord. 3. Pull the wall mount bracket to detach it from the telephone base. Swivel it upwards and then press onto the telephone base until it clicks into place. Wall mount position Tabletop position 4. Press down on the switch hook and slide the handset tab upwards to remove it from the slot. Rotate the handset tab by 180 degrees.
Getting started Telephone base layout CID • Press to scroll down while in menus and lists (page 12). • While entering or modifying names or numbers, press to move the cursor to the left. • Press to view the caller ID log when the base is not in use (page 42). • Press to scroll up while in menus and lists (page 12). • While entering or modifying names or numbers, press to move the cursor to the right. • Press to review the directory when the base is not in use (page 35).
Getting started Telephone base layout VOL IN USE light • During a call or message playback, press to adjust the listening volume (page 20 or page 53). • Press to adjust the telephone base ringer volume when the base is not in use (page 13). • On when the phone is in use, or when the answering system is answering an incoming call. • On when a handset is being registered (page 57). • Flashes when there is an incoming call. • Flashes when handsets are being deregistered (page 58).
Getting started Handset layout CHARGE light • On when the handset is charging in the handset charger (page 3). / /VOLUME • Press to review the directory when the phone is not in use (page 35). • Press to scroll up while in menus or lists (page 12). • While entering names or numbers, press to move the cursor to the right. • During a call or message playback, press to increase the listening volume (page 20 or page 54). REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed (page 22).
Getting started Handset layout CID/ /VOLUME • Press to review the caller ID log when the phone is not in use (page 42). • Press to scroll down while in menus or lists (page 12). • While entering names or numbers, press to move the cursor to the left. • During a call or message playback, press to decrease the listening volume (page 20 or page 54). MENU/SELECT • Press to show the menu (page 12). • While in a menu, press to select an item or save an entry or setting (page 12).
Telephone settings Using the menu You can use the telephone base or a cordless handset to change your telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, voicemail number, voicemail indicators, key tone, home area code and dial mode. Go to Answering system settings from page 46 to page 50 for instructions on how to modify the answering system settings.
Telephone settings Ringer volume You can set the ringer volume or turn the ringer off. When the ringer is off, Ringer off and appear on the screen. 1. 2. 3. 4. 5. Press MENU when the handset/telephone base is not in use. Press or to scroll to Ringers, then press SELECT. Press SELECT to select Ringer volume. Press or to sample each volume level. Press SELECT to save your selection and return to the previous menu. You hear a confirmation tone.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information. To manually set the date and time: 1. Press MENU when the handset/telephone base is not in use.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU when the handset/telephone base is not in use. Press or to scroll to Settings, then press SELECT. Press SELECT to select LCD language. Press or to select English, Français or Español, then press SELECT. • The screen displays Set English? when you choose English. • The screen displays Set Francais? when you choose Français.
Telephone settings Voicemail number To save your voicemail number: 1. 2. 3. 4. Press MENU when the handset/telephone base is not in use. Press or to scroll to Settings, then press SELECT. Press or to scroll to Voicemail #, then press SELECT. Use the dialing keys to enter the voicemail number (up to 30 digits). • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE on the handset to erase all digits.
Telephone settings Key tone You can turn the key tone on or off for each handset and the telephone base. If you turn the key tone on, the handset/telephone base beeps with each key press. If you turn the key tone off, there are no beeps when you press the handset/telephone base keys. 1. 2. 3. 4. 5. Press MENU when the handset/telephone base is not in use. Press or to scroll to Settings, then press SELECT. Press or to scroll to Key tone, then press SELECT. Press or to select Key tone:On or Key tone:Off.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. 1. 2. 3. 4. 5. Press MENU when the handset/telephone base is not in use. Press or to scroll to Settings, then press SELECT. Press or to select Dial mode. Press or to select Touch-tone or Pulse. Press SELECT to save your selection and return to the previous menu. You hear a confirmation tone.
Telephone operation Make a call To make a call on a cordless handset: 1. Press or . 2. When you hear a dial tone, dial the number. To make a call at the telephone base: 1. Lift the corded handset, or press /SPEAKER. 2. When you hear a dial tone, dial the number. • The screen displays the elapsed time as you talk (in hours, minutes and seconds). • While entering numbers, press and hold PAUSE to insert a dialing pause (a P appears). Predial a call To predial a call on a cordless handset: 1.
Telephone operation End a call To end a call on a cordless handset: Press OFF or place the handset in the handset charger. To end a call at the telephone base: • When you are using the corded handset, place it on the telephone base. • When you are using the base speakerphone, press /SPEAKER. Speakerphone Handset speakerphone: When the cordless handset is on a call, press to switch between the handset speakerphone and the handset earpiece.
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. To mute a call on a cordless handset: • During a call, press MUTE. The handset displays Muted until the mute function is turned off. • Press MUTE again to resume the conversation. The handset displays Microphone on briefly. To mute a call at the telephone base: • During a call, press MUTE. The telephone base displays Muted and the MUTE light turns on until the mute function is turned off.
Telephone operation Redial The last 10 telephone numbers ��������������������������������������������������������� dialed��������������������������������������������������� (up to 30 digits) are stored in the system memory. Each handset and the telephone base store the last 10 telephone numbers dialed (up to 30 digits) independently. When there are already 10 entries, the oldest entry is deleted to make room for the new entry. To review and dial a redial number on a cordless handset: 1.
Telephone operation Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. 1. During a call, press TONE . 2. Use the dialing keys to enter the number you wish to dial. The telephone sends touch-tone signals. It automatically returns to pulse dialing mode after you end the call.
Telephone operation Web address Use this feature to view the VTech website address. 1. Press MENU when the handset/telephone base is not in use. 2. Press or to scroll to Web address, then press SELECT. Transfer a call Web address ECO www.vtechphones While on an outside call, you can transfer the call from a cordless handset to another handset or the telephone base. 1. During a call, press MENU. 2. Press or to scroll to Transfer, then press SELECT. 3.
Telephone operation Find handset This feature helps you find misplaced handsets. To start the paging tone: • Press FIND HANDSET on the telephone base and its screen displays ** Paging **. All idle handsets ring and display ** Paging **. To stop the paging tone: • Press , , OFF or any dialing key (0-9, TONE or QUIET#) on the cordless handset. -OR• Place the cordless handset to the handset charger. -OR• Press FIND HANDSET on the telephone base. Press MUTE to turn off the ringer of that handset temporarily.
Multiple handset use Join a call in progress Another handset or the telephone base can join you on an outside call. That call continues until all parties hang up. You can use the telephone base and a cordless handset, or two cordless handsets at a time on an outside call. You can buy additional expansion handsets (CS6609) for this telephone base. You can register up to five handsets to the telephone base.
Multiple handset use Intercom Use the intercom feature for conversations between the telephone base and a cordless handset, or two cordless handsets. When you have two or more handsets, use the handset number to initiate an intercom call or to transfer a call. • Press 7 for the telephone base or 1-5 for HANDSET 1 to HANDSET 5. To initiate an intercom call with a cordless handset: 1. Press INT� on the cordless handset when not in use. • If you have only one handset, the telephone base shows Calling base.
Multiple handset use Intercom To initiate an intercom call at the telephone base: 1. Press INT� on the telephone base when not in use. • If you have only one handset, the telephone base shows Calling HS 1. The handset rings and shows Base is calling. • If you have two or more handsets, the telephone base shows Intercom to. Use the dialing keys to enter a handset number. The telephone base shows Intercom to Calling HS X. The destination handset rings and shows Base is calling. 2.
Multiple handset use Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, you will hear an alert tone. To answer on a cordless handset: • To answer the call, press . The intercom call ends automatically. • To end the intercom call without answering or canceling the incoming call, press OFF. The telephone continues to ring. To answer at the telephone base: • Press /SPEAKER, or place the corded handset back to the base.
Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another cordless handset or the telephone base. To transfer a call with a cordless handset: 1. During a call, press INT. • If you have only one handset, the outside call is put on hold and your handset shows Calling base. The telephone base rings and shows HS 1 is calling. • If you have two or more handsets, your handset shows Intercom to. Use the dialing keys to � enter a device number.
Multiple handset use Call transfer using intercom To transfer a call at the telephone base: 1. During a call, press INT. • If you have only one handset, the outside call is put on hold and the telephone base shows Calling HS 1. The handset rings and shows Base is calling. • If you have two or more handsets, the telephone base shows Intercom to. Use the dialing keys to � enter a handset number. The outside call is put on hold and the Intercom to telephone base shows Calling HS X.
Directory About the directory The directory stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are shared by all handsets and the telephone base. Any modifications made on one device apply to all. • When you access the directory without records, the screen shows Directory empty. • When the directory is full and you try to save an entry, the screen shows Directory full.
Directory Add a directory entry 1. Press MENU on the cordless handset when the phone is not in Directory use, or press MENU on the telephone base when the telephone base is not in use. 2. Press or to scroll to Directory, then press SELECT. 3. Press or to scroll to Add contact, then press SELECT. Add contact 4. When Enter number displays, use the dialing keys to enter a number (up to 30 digits). • Press or to move the cursor to the left or right. • Press DELETE to erase a digit.
Directory Add a directory entry -OR1. Use the dialing keys to enter a number (up to 30 digits) on the cordless handset when the phone is not in use, or use the dialing 800-595-9511 keys to enter a number (up to 30 digits) on the telephone base when the telephone base is not in use. Press SELECT and then 11:59 2/17 the screen displays Enter number. • Press or to move the cursor to the left or right. Enter number • Press DELETE to erase a digit.
Directory Review directory entries Directory entries appear alphabetically. 1. Press on the cordless handset when the phone is not in use, or on the telephone base when the telephone base is not in use to show the first entry in the directory. 2. Press or to browse through the directory. -OR1. Press MENU on the cordless handset when the phone is not in use, or press MENU on the telephone base when the telephone base is not in use. 2. Press or to scroll to Directory, press SELECT. 3.
Directory Dial a directory entry 1. Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 35). 2. To dial the displayed entry on the cordless handset, press or . -ORTo dial the displayed entry on the telephone base, press /SPEAKER, or lift the corded handset. -OR1. Press or on the cordless handset. 2. Press MENU. 3. Press SELECT to select Directory. 4.
Directory Delete a directory entry 1. Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 35). 2. Press DELETE. The screen displays Delete contact? with the telephone number. 3. Press SELECT to confirm. The screen displays Contact deleted. You hear a conformation tone.
Directory Speed dial You can copy up to nine directory entries into the speed dial locations (0 and 2-9) so that you can dial these numbers more quickly. The speed dial memory locations are stored at the telephone base and are shared by all system devices. Changes made to the speed dial entries on one system device apply to all. Assign a speed dial number 1. Press MENU when the phone is not in use. 2. Press� or to ������������� scroll to Directory, then press SELECT. 3.
Directory Dial a speed dial number • When the phone is not in use, press and hold a dialing key (0 or 2-9) to dial the number stored in the corresponding speed dial location. -OR1. Press MENU when the phone is not in use. 2. Press� or to scroll to� Directory, then press SELECT. 3. Press� or to scroll to� Speed dial, then press SELECT. 4. Press� , or a dialing key (0 or 2-9) to choose the desired speed dial location. 5. When you are using a cordless handset, press or .
Caller ID About the caller ID log This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appear on the screen, it will not be saved in the caller ID log. • The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear.
Caller ID Missed call indicator When there are calls that have not been reviewed in the caller ID log, the screens display XX missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a caller ID log entry marked NEW on the handset or NEW on the telephone base, the number of missed calls decreases by one. If you do not want to review the missed calls one by one, press and hold CANCEL when not in use to clear the missed call indicator.
Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log and store the new number to the directory.
Caller ID Save a caller ID log entry to the directory 1. Search for the desired caller ID log entry (see Review the caller ID log on page 42). 2. When the desired entry displays, press SELECT. The screen displays Edit number. 3. Use the dialing keys to edit the number. • Press or to move the cursor to the left or right. • Press DELETE to backspace and erase a digit. • Press and hold DELETE on the cordless handset to erase the entire entry. • Press and hold PAUSE to insert a dialing pause (a P appears). 4.
Caller ID Caller ID log screen messages Displays: When: PRIVATE NAME The caller is blocking the name information. PRIVATE NUMBER The caller is blocking the telephone number information. PRIVATE CALLER The caller is blocking the name and number information. UNKNOWN NAME This caller’s name is unavailable. UNKNOWN NUMBER This caller’s number is unavailable. UNKNOWN CALLER No information is available about this caller.
Answering system settings Answering system Use the answering system menu of a cordless handset or telephone base to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code or message recording time. If your answering system is turned off and you change any of its settings, the answering system automatically turns on again.
Answering system settings Play your announcement 1. Press MENU when the phone is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press SELECT again to select Announcement. The system announces, “To play, press 2. To record, press 7.” 4. Press 2 to play the current announcement. • Press q/VOLUME or p/VOLUME on the cordless handset, or q VOL or VOL p on the telephone base to adjust the listening volume. • Press 5 to stop playback.
Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on and ANS ON displays on the handset. On the telephone base, press /ANS ON/OFF to turn the answering system on or off. When the answering system is turned on, the base displays Ans sys on and announces, “Calls will be answered.
Answering system settings Call screening Use this feature to choose whether incoming messages can be heard when they are being recorded. 1. 2. 3. 4. 5. 6. Press MENU when the phone is not in use. Press or to scroll to Answering sys, then press SELECT. Press or to scroll to Ans sys setup, then press SELECT. Press SELECT to select Call screening. Press or to select Screening: On or Screening: Off. Press SELECT to save and you hear a confirmation tone.
Answering system settings Message alert tone When the message alert tone is set to on, and there is at least one new message, the telephone base beeps every 10 seconds. The message alert tone is preset to off. There is no audible alert at the handset. 1. 2. 3. 4. 5. 6. Press MENU when the phone is not in use. Press or to scroll to Answering sys, then press SELECT. Press or to scroll to Ans sys setup, then press SELECT. Press or to scroll to Msg alert tone, then press SELECT.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation Message capacity The answering system can record and store up to 99 messages. Each message can be up to three minutes (see page 50 to change). The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system operation Temporarily turn off the message alert tone If the message alert tone is turned on (see page 50), the telephone base beeps every 10 seconds when there are new messages. Pressing any telephone base key (except FIND HANDSET and /ANS ON/OFF) temporarily silences the message alert tone. The message alert tone resumes when you receive a new message. Message playback When playback begins, the total number of old or new messages is announced.
Answering system operation To play messages on a cordless handset: 1. Press MENU when the phone is not in use. 2. Press SELECT to select Play messages. The system plays the messages. Options during playback: • Press q/VOLUME or p/VOLUME to adjust the message playback volume. • Press 6 to skip to the next message. • Press 4 to repeat the message. Press 4 twice to hear the previous message. • Press 3 or DELETE to delete the playing message. The cordless handset displays Message deleted.
Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the telephone base. Play and delete them in the same way as incoming messages (see Message playback on pages 53 and 54). To record a memo: Press MENU when the phone is not in use. Press or to scroll to Answering sys, then press SELECT.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 49 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the two-digit remote access code. 3. Then you can enter one of the following remote commands. Command Description 1 Play all messages. 2 Play new messages.
Appendix Expand your telephone system The cordless handsets provided with your telephone system are already registered as HANDSET 1 and so forth. Additional handsets registered to the telephone system are assigned numbers in the sequential order. This telephone system accommodates up to five handsets. You can add new handsets (CS6609, purchased separately) to your telephone system. Each handset must be registered with the telephone base before use.
Appendix Replace a handset If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base. Then register each handset individually. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all handsets: 1. Press and hold FIND HANDSET on the telephone base for about 10 seconds until the telephone base shows Registering...
Appendix Screen messages Ans sys off The answering system is turned off and will not answer calls. Ans sys on The answering system is turned on and will answer calls. Base is calling The telephone base is calling the handset. Call log empty There are no caller ID log entries. Calling base The handset is calling the base (for intercom calls). The handset is transferring an outside call to the base. Calling HS X The handset/telephone base is calling another handset (for intercom calls).
Appendix Screen messages No battery The handset in the handset charger has no battery installed. No line There is no telephone line connected. No message There is no message recorded in the answering system. Not available Someone else is using the directory, caller ID log history or the answering system. Number repeated The telephone number you have entered is already in the directory. Out of range or no pwr at base The handset has lost connection to the telephone base.
Appendix Screen messages XX missed calls There are new calls in the caller ID log. XX new messages There are new messages in the answering system. ** Paging ** The telephone base is paging all handsets.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the handset charger. Telephone base lights IN USE /ANS ON/OFF On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use. Flashes when you are deregistering all handsets.
Appendix Handset and telephone base indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. The handset ringer is off. There are new voicemail received from your telephone service provider. ANS ON The answering system is turned on.
Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to 7 hours While in speakerphone mode (talking*) Up to 3.5 hours While not in use (standby**) Up to 5 days * Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset.
Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 2). The filter prevents noise and caller ID problems as a result of DSL interference. Contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting • The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably to a higher location. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). • Test a working phone at the phone jack. If another phone has the same problem, contact your telephone service provider (charges may apply).
Appendix Troubleshooting The caller ID feature isn’t working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment.
Appendix Troubleshooting • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
Appendix Troubleshooting New voicemail and show and I don’t know why. • Your telephone has both a built-in answering system and voicemail indication. If New voicemail and appear, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail. I cannot retrieve voicemail messages.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirements Handset: 2.
Index A About cordless telephones 75 Add a directory entry 33 Add a handset 57 Alphabetical search 35 Announcement 46 Answer a call 19 Answering system 46–56 Answer on/off 48 Assign a speed dial number 38 H Handset battery installation 3 Handset icons 63 Handset layout 10–11 Handset lights 62 Handset locator 25 Home area code 17 I Icons 63 Important safety instructions 72 Installation 2, 3, 5–7 Intercom 27–31 B Base layout 8–9 Battery 3, 4, 64 J Join a call 26 C Call intercept 52 Call screening 49, 52 C
Index Q Quiet mode 18 R Reassign a speed dial number 38 Record an announcement 46 Recording time 50 Redial 22 Register a handset 57 Remote access 56 Remote access code 49 Replace a handset 58 Review directory entries 35 Review the caller ID log 42 Ringer silencing 21 Ringer tone 13 Ringer volume 13 S Safety instructions 72 Save a caller ID log entry 44 Screen messages 45, 59–61 Settings 12–18, 46–50 Share a call 26 Speakerphone 20 Speed dial 38–39 T Tabletop 7 Technical specifications 80 Telephone base icon
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2012 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Version 1 06/12.
