User`s manual

10
Rewiring of telephone line for cable/VoIP service users
If you have changed to cable/VoIP service through a modem/router/terminal adapter
to establish telephone connection, the existing telephone jacks in your home may
no longer work. Your cable/VoIP service provider uses a seperate cable connecting
from the main line to the modem installed in your home.
To allow all existing telephone jacks to work, rewiring of the telephone line (as
indicated by the dotted line in the illustration below) may be needed. Rewiring
requires professional installation (fees may apply). Contact your cable/VoIP service
provider for more information.
Troubleshooting
If you have difculty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechcanada.com or call
1 [phone].
My telephone does not work at all.
Make sure the battery is installed and charged correctly. For optimum daily
performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by
a wall switch.
Make sure the telephone line cord is plugged rmly into the telephone base and
the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
Charge the battery in the handset for up to 11 hours.
If the battery is completely depleted, charge the handset for at least 30 minutes
before use.
Remove the battery and then install it again. If that still does not work, it may be
necessary to purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other telephone does not work, the problem is probably
in the wiring or the telephone service. Contact your telephone service provider.
I cannot dial out.
Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone base before producing a dial
tone. Wait an extra second before dialing.
If other telephones in your home are having the same problem, the problem
is in the wiring or telephone service. Contact your telephone service provider
(charges may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or
dial from another room in your home with less background noise.
If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact your service provider for
more information.
I have accidentally set my LCD language to Spanish or French, and I don’t
know how to change it back to English.
While the phone is not in use, press MENU once then enter 364#.
While on a call, press MENU once then enter 364#. Then the call ends automatically.
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Modem/Router/
Terminal adapter
Conventional
telephone line jack
Main
cable line
NEW
Main
landline
OLD