User’s manual w w w.v t e c h c a n a d a .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 73 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechcanada.com.
Table of contents Getting started.................................. 1 Find handset..................................... 24 Chain dialing..................................... 25 Parts checklist.................................... 1 Telephone installation........................ 2 Handset battery installation................ 3 Handset battery charging................... 4 Installation options.............................. 5 Tabletop to wall mount installation..... 5 Wall mount to tabletop installation......
Play your announcement.................. 45 Delete your announcement.............. 45 Answer on/off................................... 46 Call screening................................... 47 Number of rings................................ 47 Remote access code........................ 48 Message alert tone........................... 48 Voice language................................. 49 Maintenance..................................... 74 About cordless telephones............... 75 The RBRC® seal.............
Getting started Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Handset charger and charger adapter Handset Telephone base Battery compartment cover Telephone base adapter Battery Corded handset Telephone line cord User’s manual Quick start guide User’s manual Quick start guide To purchase replacement batteries or power adapters, visit our website at www.
Getting started Telephone installation Install the telephone base and handset charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Handset battery installation Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place. 4. Charge the handset by placing it in the handset charger.
Getting started Handset battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the handset charger to charge the battery. For best performance, keep the handset in the handset charger when not in use. The battery is fully charged after 11 hours of continuous charging. See the table on page 63 for battery operating times.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, rotate the wall mount bracket down to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started 3. Squeeze the tabs on the wall mount bracket as indicated by the arrows below. The wall mount bracket will be released from the tabletop position. Rotate it downward into wall mount position. Make sure the telephone line cord and power adapter cord are placed in the cavity in the middle of the wall mount bracket. Press the wall mount bracket against the telephone base until it clicks into place.
Getting started Wall mount to tabletop installation 1. If necessary, untie the bundled telephone line cord and power adapter cord. 2. Push the telephone base up to remove it from the wall. 3. Unplug the telephone line cord from the DSL filter or the telephone wall jack and route it out from the cavity. Unplug the power adapter from the wall outlet. 4. Pull the wall mount bracket to release it from the wall mount position.
Getting started Telephone base layout MENU/SELECT IN USE light Press to show the menu (page 12). On when the phone is in use, or when the answering system is answering an incoming call. On when a handset is being registered (page 64). Flashes when there is an incoming call. While in the menu, press to select an item, or save an entry or setting. Press to review the directory when the base is not in use (page 35). Flashes when handsets are being deregistered (page 65).
Getting started Telephone base layout MUTE TONE During a call, press to mute the microphone (page 21). Press to switch to tone dialing during a call if you have pulse service (page 24). While the phone is ringing, press to silence the base ringer temporarily (page 23). Dialing keys VOL Press to enter numbers or characters. (volume) During a call or message playback, press to adjust the listening volume (pages 21 and 53). Press to answer an incoming call.
Getting started Handset layout CHARGE light On when the handset is charging in the handset charger (page 3). / /VOLUME (directory) Press to display the directory (page 35). Press to scroll up while in menus or lists. While entering names or numbers, press to move the cursor to the right. During a call or message playback, press to increase the listening volume (pages 21 and 54). MUTE/DELETE During a call, press to mute the microphone (page 21).
Getting started Handset layout CID/ /VOLUME (caller ID) Press to display the call log (page 40). Press to scroll down while in menus or lists. While entering names or numbers, press to move the cursor to the left. During a call or message playback, press to decrease the listening volume (pages 21 and 54). MENU/SELECT Press to show the menu (page 12). While in the menu, press to select an item or save an entry or setting. OFF/CANCEL During a call, press to hang up (page 20).
Telephone settings Using the menu You can use the telephone base or a cordless handset to change your telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, voicemail indicators, key tone, CID time synchronization, home area code and dial mode. Go to Answering system settings starting on page 44 for instructions on how to modify the answering system settings shown below.
Telephone settings Ringer volume You can set the ringer volume or turn the ringer off. When the ringer is off, appears on the screen. Call log >Ringers 1. Press MENU/SELECT when the handset or the telephone base is not in use. 2. Press or to highlight >Ringers, then press MENU/SELECT. >Ringer volume Ringer tone 3. Press MENU/SELECT to select >Ringer volume. 4. Press or to sample each volume level. 5. Press MENU/SELECT to save your selection and return to the previous menu.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. >LCD language Clr voicemail 1. Press MENU/SELECT when the handset or the telephone base is not in use. 2. Press or to highlight >Settings, then press MENU/SELECT. LCD LANGUAGE >English 3. Press MENU/SELECT to select >LCD language. 4. Press or to highlight English, Français or Español. 5. Press MENU/SELECT to save your selection and return to the previous menu.
Telephone settings Key tone You can turn the key tone on or off for each handset or the telephone base. If you turn the key tone off, there are no beeps when you press the handset or telephone base keys. 1. Press MENU/SELECT when the handset or the telephone base is not in use. Clr voicemail >Key tone 2. Press or to highlight >Settings, then press MENU/SELECT. 3. Press or to highlight >Key tone, then press MENU/SELECT. 4. Press or to highlight >On or >Off. 5.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information.
Telephone settings CID time synchronization This feature allows the time and date to be set by incoming caller ID information. The default setting is On. 1. Press MENU/SELECT when the handset or the telephone base is not in use. Key tone >Set date/time 2. Press or to highlight >Settings, then press MENU/SELECT. 3. Press or to highlight >Set date/time, then press MENU/SELECT. Date & time >CID time sync 4. Press or to highlight >CID time sync, then press MENU/SELECT. 5. Press or to choose >On or >Off.
Telephone settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. 1. Press MENU/SELECT when the handset or the telephone base is not in use. 2. Press or to highlight >Settings, then press MENU/SELECT. 3. Press or to highlight >Dial mode, then press MENU/SELECT. 4. Press or to choose >Tone or >Pulse. Home area code >Dial mode DIAL MODE >Tone 5.
Telephone operation Make a call Using a cordless handset: 1. Press /FLASH or on the handset. 2. When you hear a dial tone, dial the number. Using the telephone base: 1. Lift the corded handset or press telephone base. /SPEAKER on the 2. When you hear a dial tone, dial the number. Predial a call Using a cordless handset: 1. Enter the telephone number. Press MUTE/DELETE or OFF/CANCEL to make corrections. 2. Press /FLASH or to dial. Using the telephone base: 1. Enter the telephone number.
Telephone operation Answer a call Using a cordless handset: Press /FLASH, or any dialing key (0-9, # or TONE ) to answer a call. Using the telephone base: Lift the corded handset, or press TONE ) to answer a call. /SPEAKER or any dialing key (0-9, # or End a call Using a cordless handset: Press OFF/CANCEL on the handset or place the handset in the handset charger. Using the telephone base: When you are using the corded handset, place it on the telephone base.
Telephone operation Volume control To adjust the listening volume on a cordless handset: During a call, press /VOLUME or VOLUME/ . To adjust the listening volume at the telephone base: During a call, press VOL or VOL . • For the cordless handset, handset and speakerphone volume settings are independent. • For the telephone base, corded handset and speakerphone volume settings are independent. • When the volume reaches the minimum or maximum setting, you hear two beeps.
Telephone operation Redial The last 20 telephone numbers ������������������������������������������� dialed������������������������������������� (up to 30 digits) are stored in the system memory. To review and dial a redial number: Using a cordless handset: 1. Press REDIAL/PAUSE to enter the redial list. 2. Press , or REDIAL/PAUSE repeatedly to browse. 3. When the desired entry displays, press to dial. /FLASH or -OR1. Press /FLASH or . 2. Press REDIAL/PAUSE to enter the redial list. 3.
Telephone operation Call waiting If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are on another call. • Press /FLASH on the cordless handset or FLASH on the telephone base to put your current call on hold and take the new call. • Press /FLASH on the cordless handset or FLASH on the telephone base to switch back and forth between calls.
Telephone operation Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. 1. During a call, press TONE . 2. Use the dialing keys to enter the number you wish to dial. The telephone sends touch-tone signals. The telephone automatically returns to pulse dialing mode after you end the call.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list. To access a number from the directory while on a call: 1. Press MENU/SELECT. 2. Press MENU/SELECT to choose >Directory. 3. Press or to scroll to the desired entry.
Multiple handset use Join a call in progress Another handset or the telephone base can join you on an outside call. That call continues until all parties hang up. You can share an outside call with the telephone base and up to four handsets at the same time. You can buy additional expansion handsets (CS6400) for this telephone base. You can register up to 5 handsets to the telephone base.
Multiple handset use To initiate an intercom call with a cordless handset: 1. Press INT on your handset when not in use. • If you have only one handset, your handset shows Calling base. The telephone base rings and shows HANDSET is calling. Calling base • If you have more than one handset, your handset shows INTERCOM TO: Use the dialing keys to � enter a device number. Your handset shows Calling HANDSET X or Calling base. The destination device rings and shows HANDSET X is calling. 2.
Multiple handset use Using the telephone base: 1. Press INT on the telephone base when not in use. • If you have only one handset, the telephone base shows Calling HANDSET. The handset rings and shows Base is calling. • If you have more than one handset, the telephone base shows INTERCOM TO: Use the dialing keys to enter a handset number. The telephone base shows Calling HANDSET X. The destination handset rings and shows Base is calling. 2.
Multiple handset use Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, you will hear an alert tone. Using a cordless handset: • To answer the call, press /FLASH. The intercom call ends automatically. • To end the intercom call without answering or canceling the incoming call, press OFF/CANCEL. The telephone continues to ring. Using the telephone base: • To answer the call, press /SPEAKER, or lift the corded handset.
Multiple handset use , press /FLASH, INT, , 2. To answer the call on the destination handset�������� or any dialing key (0-9, TONE or #). The outside call is still on hold and both handsets display Intercom. You can now have a private intercom conversation. -ORTo answer the call at the telephone base, press INT or /SPEAKER or any dialing key (0-9, TONE or #), or lift the corded handset. The outside call is still on hold and both devices display Intercom. You can now have a private intercom conversation.
Multiple handset use Using the telephone base: 1. During a call, press INT. • If you have only one handset, the outside call is put on hold and the telephone base shows Calling HANDSET. The handset rings and shows Base is calling. • If you have more than one handset, the telephone base shows INTERCOM TO: Use the dialing keys to � enter a handset number. The outside call is put on hold and the telephone base shows Calling HANDSET X. The destination handset shows Base is calling. 2.
Directory About the directory The directory stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are shared by all handsets and the telephone base. Any modifications made on one device apply to all handsets and the telephone base. • When you access the directory without records, the screen shows Directory empty. • When the directory is full and you try to save an entry, the screen shows Directory full.
Directory Add a directory entry 1. Press MENU/SELECT when the handset or the telephone base is not in use. 2. Press or to scroll to >Directory, then press MENU/SELECT. 3. Press or to select >Add contact, then press MENU/SELECT. 4. When ENTER NUMBER displays, use the dialing keys to enter a number (up to 30 digits). • Press or to move the cursor to the left or right. • Press MUTE /DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to erase a digit.
Directory -OR1. Use the dialing keys to enter a number (up to 30 digits) when the handset or the telephone base is not in use. Press MENU/SELECT. The screen displays ENTER NUMBER. • Press or to move the cursor to the left or right. • Press MUTE/DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to erase a digit. • Press and hold MUTE/DELETE on the handset ,or X/DELETE on the telephone base to erase all digits.
Directory Review directory entries Directory entries appear alphabetically. 1. Press / on the cordless handset or on the telephone base when not in use to show the first entry in the directory. -ORPress MENU/SELECT when the handset or telephone base is not in use, then press or to scroll to >Directory. Press MENU/SELECT twice. 2. Press or to browse through the directory. If the telephone number in the directory exceeds 15 digits, <* appears in front of the telephone number.
Directory Dial a directory entry 1. Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 35). 2. To dial the displayed entry on the cordless handset, press /FLASH or . -ORTo dial the displayed entry on the telephone base, press the corded handset. /SPEAKER, or lift -OR1. Press press /FLASH or on the cordless handset, or lift the corded handset or /SPEAKER on the telephone base. 2. Press MENU/SELECT. 3. Press MENU/SELECT to choose >Directory. 4.
Directory Edit a directory entry 1. Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 35). Press MENU/SELECT. 2. To edit the name, press MENU/SELECT to highlight >Name. Mike Smith Use the dialing keys to edit the name. 800-267-7377 • Press or to move the cursor to the left or right. • Press MUTE/DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to erase a character.
Call log About the call log This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Call log Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appear on the screen, it will not be saved in the call log. • The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear.
Call log Missed call indicator When there are calls that have not been reviewed in the call log, the screens display XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. HANDSET 6 Missed calls Each time you review a call log entry marked NEW on the handset or NEW on the telephone base, the number of missed calls decreases by one.
Call log View dialing options Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log and store the new number to the directory.
Call log Dial a call log entry Using a cordless handset: 1. Search for the desired call log entry (see Review the call log on page 40). 2. When the desired entry displays, press /FLASH or to dial. Using the telephone base: 1. Search for the desired call log entry (see Review the call log on page 40). 2. When the desired entry displays, press handset to dial. /SPEAKER or lift the corded Save a call log entry to the directory 1. Search for the desired call log entry (see Review the call log on page 40).
Call log Delete call log entries To delete one entry: Review >Del all calls 1. Search for the desired call log entry (see Review the call log on page 40). 2. Press MUTE/DELETE on the cordless handset or X/DELETE on the telephone base to delete the displayed entry. Review >Del all calls To delete all entries: 1. Press MENU/SELECT when the handset or the telephone base is not in use. 2. Press or on to scroll to >Call log, then press MENU/SELECT. 3.
Answering system settings Answering system Use the answering system menu of a cordless handset or telephone base to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code and voice language. If your answering system is turned off and you change any of its settings, the answering system automatically turns on again.
Answering system settings Play your announcement 1. When the handset or the telephone base is not in use, press MENU/SELECT. 2. Press or to scroll to >Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Announcement. The system announces, “To play, press 2. To record, press 7.” 4. Press 2 to play the current announcement. Delete your announcement 1. When the handset or the telephone base is not in use, press MENU/SELECT. >Announcement Delete all old 2.
Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on and ANS ON displays on the handset. On the telephone base, press /ANS ON/OFF to turn the answering system on or off. If the answering system is turned on, the base displays Calls will be answered and announces “Calls will be answered.
Answering system settings Call screening Use this feature to choose whether incoming messages can be heard when they are being recorded. Play messages >Answering sys 1. When the handset or the telephone base is not in use, press MENU/SELECT. 2. Press or to scroll to >Answering sys, then press MENU/SELECT. 3. Press or Answer ON/OFF >Ans sys setup to scroll to >Ans sys setup. 4. Press MENU/SELECT twice to select >Call screening. 5. Press or to choose >On or >Off. 6.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. 1. When the handset or the telephone base is not in use, press Answer ON/OFF MENU/SELECT. >Ans sys setup 2. Press or to scroll to >Answering sys, then press MENU/SELECT. 3. Press or to scroll to >Ans sys setup, then press # of rings MENU/SELECT. >Remote code 4.
Answering system settings Voice language You can select English or French to be used for the voice prompts in your answering system. The voice language is preset to English. 1. When the handset or the telephone base is not in use, press Answer ON/OFF MENU/SELECT. >Ans sys setup 2. Press or to scroll to >Answering sys, then press MENU/SELECT. 3. Press or to scroll to >Ans sys setup, then press Msg alert tone MENU/SELECT. >Voice language 4. Press or to scroll to >Voice language, then press MENU/SELECT. 5.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types HANDSET of voice messages: those left on its built-in digital answering 1 New message system and those left with your telephone service provider’s ANS ON voicemail (fees may apply). Your telephone’s built-in digital 2/17 11:59 answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation Message capacity The answering system can record and store up to 99 messages. Each message can be up to four minutes in length. The total storage capacity for the announcement, messages and memos is approximately 11 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system operation Temporarily turn off the message alert tone If the message alert tone is turned on (see page 48), the telephone base beeps every 10 seconds when there are new or missed messages. Pressing any telephone base key (except FIND HANDSET) temporarily silences the message alert tone. If you press X/DELETE when in idle mode to temporarily turn off the message alert tone, there is a voice prompt directing you to press X/DELETE again to delete all old messages.
Answering system operation Message playback When playback begins, the total number of old or new messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, you hear, “End of messages.” If the recording time is less than three minutes, you hear, “Less than three minutes to record.
Answering system operation To play messages on a cordless handset: 1. When the handset is not in use, press MENU/SELECT. 2. Press MENU/SELECT to select >Play messages. • If you have either new or old messages, the messages play automatically. • If you have both new and old messages: ◊ To play new messages, press MENU/SELECT to select >Play new msgs. ◊ To play old messages, press press MENU/SELECT.
Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the telephone base. Play and delete them in the same way as incoming messages (see Message playback on pages 53-54). To record a memo: 1. Press MENU/SELECT when the handset or telephone base is not in use. 2. Press or to highlight >Answering sys, then press MENU/SELECT. 3.
Answering system operation Message window displays Window display Description 0 No message. 1-99 The total number of old messages recorded. The message number currently playing. If XX New messages displays on the screen at the same time, there are new messages or memos. If Rec mem full displays on the screen at the same time, the memory is full. You must delete some messages before recording new messages. -- The answering system is recording a memo or announcement.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19; see Remote access code on page 48 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the two-digit security code. 3. Then you can enter one of the following remote commands. Command Function 1 Play all messages. 2 Play new messages.
Appendix Display screen messages Already saved BASE The telephone number you have entered is already in the directory. The telephone base is on a call while in line power mode. Check AC power Base is calling The telephone base is calling the handset. Call log empty There are no entries in call log history. Call You have transferred an outside call to another cordless handset or the telephone base. transferred Calling The handset is calling the base (for intercom calls).
Appendix Display screen messages HANDSET The handset is calling the telephone base. is calling (for models with one handset) HANDSET X Another system handset is calling (for intercom calls). is calling (for models with two or more handsets) Incoming call There is a call coming in. Int requires There are no registered handsets for the telephone base to intercom. two handsets Intercom The handset is on an intercom call. Intercom ended The intercom call has just ended.
Appendix Display screen messages ** Paging ** The cordless handset is paged by the telephone base. Paging The telephone base is paging the handset(s). all handsets Phone The handset is on a call. Place in The battery is very low. The handset should be charged. charger 1.Press FIND HS Screen display before handset registration. on base 4sec Rec mem full The system recording time is full. Rec mem low The system recording time is low. Recording The answering system is recording a message.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the handset charger. Telephone base lights IN USE On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use. Flashes when you are deregistering all handsets.
Appendix Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. The speakerphone is in use. The handset ringer is off. There are new voicemail received from your telephone service provider. ANS ON The answering system is turned on. There are new answering system messages. NEW There are new call log entries. MUTE The microphone is muted.
Appendix Battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Expand your telephone system Your telephone base can support up to 5 handsets. Each handset must be registered to the telephone base before use. The handset provided with your telephone system is already registered and named HANDSET. You can add new handsets (CS6400, purchased separately) to your telephone base. Additional handsets are assigned numbers in the sequential order (HANDSET 2, HANDSET 3, HANDSET 4 and HANDSET 5). Add and register a handset 1.
Appendix Deregister handsets If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base. Then register each handset individually. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all handsets: 1. Press and hold FIND HANDSET on the telephone base for about 10 seconds until the telephone base shows Registering...
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechcanada.com or call 1 (800) 267-7377. My telephone doesn’t work at all. • • • Make sure the power cord is securely plugged in. • Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset to the handset charger when not in use.
Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 2). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting • The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably to a higher location. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). • Test a working phone at the phone jack. If another phone has the same problem, contact your telephone service provider (charges may apply).
Appendix Troubleshooting My caller ID isn’t working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • • The caller must be calling from an area that supports caller ID. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 2).
Appendix Troubleshooting • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
Appendix Troubleshooting New voicemail and • show and I don’t know why. Your telephone has both a built-in answering system and voicemail indication. If New voicemail and appear, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail. I cannot retrieve voicemail messages.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty service, please visit our website at www.vtechcanada.com or call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirements Handset: 2.
Index A About cordless telephones 75 Add a directory entry 33–34 Add a handset 64 Alphabetical search 35 Announcement 44 Answer a call 20 Answer on/off 46 H Handset battery installation 3 Handset icons 62 Handset layout 10–11 Handset lights 61 Handset locator 24 Home area code 17 I Icons 62 Important safety instructions 73 Installation 2, 5–7 Installation (battery) 3 Installation (telephone base) 2 Intercom 26–28 B Base layout 8–9 Battery 3, 4, 63 C Call log 38 Call log message 43 Call screening 47, 51 Ca
Index P Parts checklist 1 Precautions for users of implanted cardiac pacemakers 74 Predial 19 R Redial 22 Register a handset 64 Remote access 57 Remote access code 48 Review the call log 40 Ringer tone 13 Ringer volume 13 S Safety instructions 73 Save a call log entry 42 Screen messages 43, 58 Share a call 26, 30, 31 Speakerphone 20 T Tabletop 7 Technical specifications 80 Telephone base icons 62 Telephone base layout 8–9 Telephone base lights 61 Temporary ringer silencing 23 Temporary tone dialing 24 Time
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008. Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5. Copyright © 2011 for VTECH TELECOMMUNICATIONS LTD. VTech is the registered trademark of VTech Holdings Limited. Printed in China.
