Online user’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 47 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started.................................1 Parts checklist...................................1 Telephone base and charger installation.........................2 Battery installation.............................3 Battery charging................................4 Installation options.............................5 Telephone base layout .....................7 Handset layout .................................8 Store a number from the redial list to the directory..........................
Table of contents Delete from the call log....................33 Call log display screen messages.........................33 Appendix........................................34 Handset display screen messages.........................34 Handset and telephone base indicators......................................36 Battery.............................................37 Expand your telephone system.......38 Add and register a handset.............38 Replace a handset..........................39 Troubleshooting...
Getting started Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.
Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. Contact your DSL service provider for more information about DSL filters. The telephone base comes ready for tabletop use.
Getting started Battery installation Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place. 4. Charge the handset by placing it in the telephone base or charger.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 10 hours of continuous charging. See the table on page 37 for battery operating times.
Getting started Installation options The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the wall mount plate. Tabletop to wall mount installation 1.
Getting started Installation options (continued) Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Slide the black wall mount bracket up and remove it from the wall mount plate. Unplug the end of the telephone line cord (or DSL filter) from the telephone wall jack. Unplug the power adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall mount bracket. 4.
Getting started Telephone base layout IN USE light On when the handset is in use. Flashes quickly when there is an incoming call. Flashes slowly when another telephone sharing the same line is in use. /FIND HANDSET Press to page all handsets (page 19).
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger (page 3). /VOLUME Press to enter the directory when the telephone is not in use (page 26). Press to scroll up while in a menu, or in the directory, call log or redial list. During a call, press to increase the listening volume (page 15). When entering numbers or names in the directory, press to move the cursor to the right. MUTE/DELETE While on a call, press to mute the microphone (page 16).
Getting started Handset layout MENU/SELECT Press to show the menu. While in a menu, press to select an item, or save an entry or setting. CID /VOLUME Press to review the call log when the telephone is not in use (page 31). Press to scroll down while in a menu, or in the directory, call log or redial list. During a call, press to decrease the listening volume (page 15). When entering numbers or names in the directory, press to move the cursor to the left. OFF/CANCEL During a call, press to hang up.
Telephone settings Using the menu In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change and edit the settings for LCD language, voicemail indicators, key tone, date and time, home area code and dial mode. To enter the handset menu: 1. Press MENU/SELECT when the handset is not in use. 2. Press or until the screen displays the desired feature menu. 3. Press MENU/SELECT to enter that menu.
Telephone settings Ringer tone >RINGER TONE You can choose from different ringer tones. RINGER VOLUME 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select >RINGERS, then press MENU/SELECT. RINGER TONE 3. Press or to select >RINGER TONE, then press >1 MENU/SELECT. 4. Press or to select a desired ringer tone. A sample of each ringer tone plays as you scroll through the choices. 5. Press MENU/SELECT to save your selection. You hear a confirmation tone.
Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by your telephone service provider, NEW VOICEMAIL and appear on the handset when you have new voicemail messages. Contact your telephone service provider for more information about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handset turn off automatically.
Telephone settings Set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. You can also set the date and time manually. 1. Press MENU/SELECT when the handset is not in use. >SET DATE/TIME HOME AREA CODE 2. Press or to select >SETTINGS, then press MENU/SELECT. 3. Press or to select >SET DATE/TIME, then press MENU/SELECT. SET DATE 11/20/10 4. When the month is flashing, press or until the screen displays the correct month.
Telephone settings Home area code If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the call log. 1. Press MENU/SELECT when the handset is not in use. >HOME AREA CODE DIAL MODE 2. Press or to select >SETTINGS, then press MENU/SELECT. 3. Press or to select >HOME AREA CODE, then press MENU/SELECT. HOME AREA CODE --4.
Telephone operation Make a call /FLASH, then wait for a dial tone. 1. Press -OR- Press to use the speakerphone, then wait for a dial tone. 2. Use the dialing keys to enter the telephone number. Predial a call 1. Use the dialing keys to enter the telephone number (up to 30 digits). • Press and hold REDIAL/PAUSE to insert a dialing pause (a P appears). • Press MUTE/DELETE or OFF/CANCEL to make corrections. 2. Press /FLASH or to call. Answer a call Press /FLASH, or any dialing key (0-9, TONE or #).
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. 1. During a call, press MUTE/DELETE on the handset. The handset displays MUTED for a few seconds and MUTE appears until the mute function is turned off. 2. Press MUTE/DELETE again to resume the conversation. The handset screen temporarily shows MICROPHONE ON.
Telephone operation Redial list Each handset stores the last 10 telephone numbers dialed. When there are already 10 redial entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order. Review and dial a redial entry 1. Press REDIAL/PAUSE when the handset is not in use. REDIAL 2. Press , or REDIAL/PAUSE repeatedly to browse. The 800-595-9511 handset beeps twice at the beginning or end of the list. 3. Press /FLASH or to dial. -OR1.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list. To access the directory while on a call: 1. Press MENU/SELECT. 2. Press or to scroll to >DIRECTORY, then press MENU/SELECT. 3.
Telephone operation Join a call in progress You can use up to two system handsets at a time on an outside call. You can buy additional expansion handsets (CS6409) for this telephone base. You can register up to five handsets to the telephone base. To join a call: • When a handset is on a call, press /FLASH or on another handset. • Press OFF/CANCEL to exit the call. The call continues until all handsets hang up. Find handset Use this feature to find all system handsets.
Telephone operation Intercom Use the intercom feature for conversations between two handsets. 1. Press INT on your handset when not in use. • If you have two handsets, your handset shows CALLING CALLING OTHER HANDSET. OTHER HANDSET • If you have three or more handsets, your handset shows INTERCOM TO: Use the dialing keys to select a destination handset. Your handset shows OTHER HANDSET CALLING HANDSET X.
Telephone operation Answer an incoming call during an intercom call When you receive an outside call during an intercom call, there is an alert tone. • To answer the incoming outside call, press /FLASH. The intercom call ends automatically. • To end the intercom call without answering the outside call, press OFF/CANCEL. The telephone continues to ring. Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset. 1. During a call, press INT.
Telephone operation Call transfer using intercom (continued) 3. From this intercom call, you have the following options: • You can let the destination handset join you on the outside call in a three-way conversation. Press and hold INT on the originating handset. • You can transfer the call. Press OFF/CANCEL, or place your handset back in the telephone base or charger. Your handset shows CALL TRANSFERRED. The destination handset is then connected to the outside call.
Directory About the directory The directory stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are shared by all system handsets. Any modifications made on one handset apply to all system handsets. • When you access the directory without records, the screen shows DIRECTORY EMPTY. • When the directory is full and you try to save an entry, the screen shows DIRECTORY FULL.
Directory Create a new directory entry 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select >DIRECTORY and then press MENU/SELECT. 3. Press or to select >ADD CONTACT, then press MENU/SELECT. The screen displays ENTER NUMBER. 4. Use the dialing keys to enter a number (up to 30 digits). • Press MUTE/DELETE to erase a digit. • Press and hold MUTE/DELETE to erase all digits. • Press or to move the cursor to the left or right.
Directory Create a new directory entry (continued) -OR1. Enter the number when the handset is not in use. EDIT NUMBER 800-595-9511_ 2. Press MENU/SELECT and the screen displays EDIT NUMBER. 3. Use the dialing keys to edit the number. • Press MUTE/DELETE to erase a digit. EDIT NAME Mike Smith_ • Press and hold MUTE/DELETE to erase all digits. • Press or to move the cursor to the left or right. • Press and hold REDIAL/PAUSE to enter a dialing pause (a P appears). 4. Press MENU/SELECT to move to the name.
Directory Review the directory Entries are sorted alphabetically. 1. Press when the handset is not in use. Mike Smith 800-595-9511 -OR- Press MENU/SELECT when the handset is not in use. Press or to scroll to >DIRECTORY, then press MENU/SELECT twice. 2. Press or to browse. Alphabetical search 1. Press -OR- when the handset is not in use. Press MENU/SELECT when the handset is not in use. Press or to select >DIRECTORY and then press MENU/SELECT twice. 2.
Directory Speed dial You can copy up to 10 directory entries into the speed dial locations so that you can dial these numbers using fewer keys than usual. The speed dial memory locations are stored in the telephone base and are shared by all handsets. Changes made to the speed dial entries on one handset apply to all. Store a speed dial entry 1. Press MENU/SELECT when the handset is not in use. 2. Press or to scroll to >DIRECTORY, then press MENU/SELECT. 3.
Directory Dial a speed dial number 1. Press and hold a dialing key (0 through 9) to display the desired speed dial when the handset is not in use. 2. Press /FLASH or to dial the displayed telephone number. When the speed dial location is empty, the screen shows the speed dial list. See Store a speed dial entry on page 27 to add a new entry. Delete a speed dial entry 1. 2. 3. 4. Press MENU/SELECT when the handset is not in use. Press or to scroll to select >DIRECTORY, then press MENU/SELECT.
Caller ID About caller ID This product supports caller ID service offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appear on the screen, it will not be saved in the call log. • The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear.
Caller ID Missed call indicator When there are calls that have not been reviewed, the idle handset shows XX MISSED CALLS. Each time you review a call log entry marked NEW, the number of missed calls decrease by one. When you have reviewed all the missed calls, the missed calls indicator no longer shows. If you do not want to review the missed calls one by one, press and hold OFF/CANCEL on an idle handset to erase the missed call indicator. All entries are then considered old and kept in the call log.
Caller ID View dialing options Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You may change the number of digits that you dial from or store in the directory.
Caller ID Delete from the call log To delete one entry: 1. When in the call log, press or to browse. 2. Press MUTE/DELETE to delete the selected entry. The screen displays DELETING... and then you hear a confirmation tone. To delete all entries: 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select >CALL LOG, then press MENU/SELECT. 3. Press or to select >DEL ALL CALLS, then press MENU/SELECT. The screen shows DELETE ALL CALLS? 4. Press MENU/SELECT to save. The screen shows DELETING...
Appendix Handset display screen messages CALL LOG EMPTY There are no call log entries. CALLING HANDSET X You are calling another handset. (for models with three or more handsets) CALLING OTHER HANDSET (for models with two handsets) CALL TRANSFERRED You have transferred an outside call to another cordless handset. DIRECTORY EMPTY There are no directory entries. DIRECTORY FULL The directory is full. You cannot save any new entries unless you delete some current entries.
Appendix Handset display screen messages NUMBER ALREADY SAVED The telephone number you have entered is already stored in the directory. NEW VOICEMAIL There are new voicemail messages from your telephone service provider. NO BATTERY You place the handset in the telephone base or charger without installing a battery in that handset. NO LINE There is no telephone line connected. NO SIGNAL, CALL ENDED Communication between the handset and the telephone base is lost during a call.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE On when the telephone line is in use. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use. Flashes when you are deregistering all handsets.
Appendix Battery It takes up to 10 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to four hours While not in use (standby**) Up to five days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Expand your telephone system The handsets provided with your telephone system are already registered. Each handset is assigned a number that show on the handset display. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system already has HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. This telephone system accommodates up to five handsets.
Appendix Replace a handset If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset. To make deregistration easier, read all of the instructions below before you begin. To deregister all handsets: 1. Press and hold /FIND HANDSET on the telephone base for about 10 seconds until the IN USE light on the telephone base turns on and starts to flash. 2. Press and release /FIND HANDSET again.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website www.vtechphones.com, or call 1(800) 595-9511. In Canada, go to www.vtechcanada.com, or call 1 (800) 267-7377. My telephone does not work at all. • • • • • • • • Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily performance, return the handset to the telephone base or charger after use.
Appendix Troubleshooting • • If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply). Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise. LOW BATTERY shows on the handset screen. • • • Place the handset in the telephone base or charger for recharging.
Appendix Troubleshooting • • • • • • • There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them. If other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider. Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone.
Appendix Troubleshooting • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • If your telephone is plugged in with modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.
Appendix Troubleshooting My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller may not be calling from an area which supports caller ID. • Both your and your caller’s telephone service providers must use equipment compatible with the caller ID service. • The caller ID information shows after the first or second ring.
Appendix Troubleshooting OUT OF RANGE OR NO PWR AT BASE shows in the handset screen. • • • • The handset may be out of range. Move it closer to the telephone base. Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch. Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery.
Appendix Troubleshooting Common cure for electronic equipment. If your telephone does not seem to be responding normally, try putting the handset in its base. If this does not fix the problem, do the following (in the order listed): 1. Disconnect the power to the telephone base. 2. Disconnect the cordless handset battery. 3. Wait a few minutes before connecting power to the telephone base. 4. Install the battery again and place the cordless handset in the telephone base or charger. 5.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix About cordless telephones • • • • • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty (continued) How do you get warranty service? To obtain warranty service, please visit our website www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com, or call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations (continued) In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment.
Appendix Technical specifications Transmit frequency Handset: 1921.536-1928.448 MHZ Telephone base: 1921.536-1928.448 MHZ Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environment conditions at the time of use. Power requirements Handset: 2.
Index A I About cordless telephones 50 Add a handset 38 Alphabetical search 26 Answer a call 15 Important safety instructions 47 Installation 2, 3 Intercom 20 B Join a call 19 J Battery 3, 4, 37 K C Key tone 12 Caller ID 29 Call log 30 Call waiting 16 Chain dialing 18 Charger installation 2 Charging 4 Create a new directory entry 24–25 L LCD language 11 M Maintenance 49 Make a call 15 Memory match 31 Missed call indicator 31 Mute 16 D Delete a directory entry 26 Delete a redial entry 17 Delete
Index T Technical specifications 55 Telephone base installation 2 Telephone base layout 7 Temporary ringer silencing 16 Temporary tone dialing 16 Transfer a call 21 Troubleshooting 40–46 V View dialing options 32 Voicemail 12 Volume 10, 15 W Wall mount installation 5 Warranty 51–52 57
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008. Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5. Copyright © 2011 for VTECH TELECOMMUNICATIONS LTD. Printed in China. Version 3.
