User’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 44 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started............................... 1 Parts checklist.................................. 1 Telephone base and charger installation..................................... 2 Battery installation .......................... 3 Battery charging............................... 4 Installation options........................... 5 Tabletop to wall mount installation . .................................. 5 Wall mount to tabletop installation.....................................
Table of contents Appendix....................................... 32 Handset display screen messages.................................... 32 Handset and telephone base indicators.................................... 34 Battery............................................ 35 Expand your telephone system...... 36 Add and register a handset (optional)..................................... 36 Replace a handset......................... 37 Troubleshooting..............................
Getting started Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to DSL (digital subscriber line) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Battery installation Install the battery as shown below. 1. If the battery compartment cover is on the handset, press on the indentation and slide the cover to remove. 2. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 3. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 4.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 35 for battery operating times.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your� telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Slide the black wall mount bracket up and remove it from the wall plate. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall mount bracket. 4. See Telephone base and charger installation on page 2.
Getting started Telephone base layout IN USE light Flashes when there is an incoming call, or another telephone sharing the same line is in use. On when the handset is in use. /FIND HANDSET Press to page all system handsets (page 15).
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger (page 3). VOL/CID (volume/caller ID) Press to review the call log when the telephone is not in use (page 28). While in a menu, press to scroll down. During a call, press to decrease the listening volume (page 14). (speakerphone) Press to make or answer a call (page 14). During a call, press to switch between speakerphone and handset (page 14). /FLASH Press to make or answer a call (page 14).
Getting started Handset layout MENU/SELECT Press to show the menu. While in a menu, press to select an item, or save an entry or setting. VOL/ (volume/directory) Press to enter the directory when the telephone is not in use (page 23). While in a menu, press to scroll up. During a call, press to increase the listening volume (page 14). OFF/CLEAR During a call, press to hang up (page 14). While the handset is ringing, press to silence the ringer temporarily (page 15).
Telephone settings Ringer volume (handset) You can set the ringer volume or turn the ringer off. When the ringer is off, appears on the screen. 1. Press MENU/SELECT when the handset is not in use. 2. Press VOL/ or VOL/CID to select >RINGERS, then press MENU /SELECT. 3. Press MENU /SELECT to select >RINGER VOLUME. 4. Press VOL/ or VOL/CID to adjust the volume. A sample of each ringer volume plays as you scroll through the choices. 5. Press MENU /SELECT to confirm your selection.
Telephone settings LCD language You can select English, Français or Español to be used in all screen displays. 1. Press MENU/SELECT when the handset is not in use. 2. Press VOL/ or VOL/CID to select >Settings, then press MENU /SELECT. 3. Press MENU /SELECT to select >LCD language. 4. Press VOL/ or VOL/CID to scroll through the choices. 5. Press MENU /SELECT to confirm your selection.
Telephone settings Key tone You can turn the key tone on or off. 1. Press MENU/SELECT when the handset is not in use. 2. Press VOL/ or VOL/CID to select >Settings, then press MENU /SELECT. 3. Press VOL/ or VOL/CID to select >Key tone, then press MENU /SELECT. 4. Press VOL/ or VOL/CID to choose On or Off. 5. Press MENU /SELECT to confirm your selection.
Telephone settings Home area code If you dial your local calls using only seven digits (area >HOME AREA CODE code not required), you can program your home area code DIAL MODE so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the call log. 1. Press MENU/SELECT when the handset is not in use. HOME AREA CODE 2. Press VOL/ or VOL/CID to select >Settings, ___ then press MENU /SELECT. 3.
Telephone operation Make a call 1. Press /FLASH or 2. Dial the number. . You hear a dial tone. Predial a call 1. Dial the number. 2. Press /FLASH or . Answer a call Press /FLASH, or any of the dialing keys (0-9, #, TONE ). • The screen shows the elapsed time as you talk (in hours, minutes and seconds). • When predialing (preview numbers before dialing), press MUTE/REMOVE or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. 1. During a call, press MUTE/REMOVE on the handset. The handset screen shows MUTED for a few seconds and MUTE appears until the mute function is turned off. 2. Press MUTE/REMOVE again to resume the conversation. The handset screen temporarily shows MICROPHONE ON.
Telephone operation Call waiting When you subscribe to call waiting service from your telephone service provider, you hear an alert tone if there is an incoming call while you are on another call. Press /FLASH to put your current call on hold and take the new call. Press /FLASH at any time to switch back and forth between calls. Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call.
Telephone operation Redial list The telephone stores the 20 most recently dialed numbers. • When there are already 20 entries, the oldest entry is deleted to make room for the new entry. • Entries are shown in reverse chronological order. • Press REDIAL/PAUSE to browse the redial list. • Press OFF/CLEAR to exit the redial list. Dial a redial entry 1. Press REDIAL/PAUSE, then press VOL/ , VOL/CID or REDIAL/PAUSE to browse. 2. Press /FLASH or to dial the displayed number. Delete from redial list 1.
Telephone operation Intercom Use the intercom feature for conversation between two system handsets. CALLING HANDSET X 1. Press INT on your handset when not in use. • If you have a two-handset system, your handset screen shows Calling handset X. • If you have more than two handsets, your screen HANDSET X IS CALLING shows Intercom to:. Use the dialing keys to select the destination handset. Your handset screen shows Calling handset X.
Telephone operation Share an outside call INTERCOM TO: You can call another system handset to join an outside call. 1. During a call, press INT. The outside call is put on hold. • If you have a two-handset system, your handset screen shows Calling handset X. • If you have more than two handsets, your screen shows INTERCOM to:. Use the dialing keys to select the destination handset. Your screen then shows Calling handset X. The destination handset rings and its screen shows HANDSET X IS CALLING. 2.
Telephone operation Directory The directory can store up to 100 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are shared by all system handsets. Any additions, deletions or edits made on one handset affect the directory on all handsets. • When there are no records in the directory, the screen shows Directory empty. • When the directory is full and you try to save an entry, the screen shows Directory full.
Telephone operation Store a directory entry Use the following steps to store an entry in the directory. 1. Enter the number when the handset is not in use and press MENU /SELECT, then go to step 4. -ORPress MENU/SELECT when the handset is not in use. >DIRECTORY CALL LOG 2. Press VOL/ or VOL/CID to select >Directory and then press MENU /SELECT. 3. Press VOL/ or VOL/CID to select >Add contact, then press MENU /SELECT. The screen shows ENTER NUMBER. >ADD CONTACT SPEED DIAL 4.
Telephone operation Character chart Use the dial pad and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Number key Characters by number of key presses 1 2 3 4 5 6 7 8 9 10 11 # & / , s 7 z 9 1 1 .
Telephone operation Search the directory Entries are sorted alphabetically. To search the directory: 1. Press VOL / when the handset is not in use. -ORPress MENU/SELECT when the handset is not in use. Press VOL/ or VOL/CID to select >Directory and then press MENU /SELECT twice. 2. Press VOL/ or VOL/CID to browse. >REVIEW ADD CONTACT Mike Smith 800-595-9511 Alphabetical search To start an alphabetical search: 1. Press VOL / when the handset is not in use.
Telephone operation Edit a directory entry Use the following steps to edit an entry in the directory. 1. Press VOL / when the handset is not in use. -ORPress MENU/SELECT when the handset is not in use. Press VOL/ or VOL/CID to select >Directory and then press MENU /SELECT twice. 2. Press VOL/ or VOL/CID, or use the alphabetical search (see page 23) to browse. 3. Press MENU /SELECT to select an entry. The screen EDIT NUMBER shows EDIT NUMBER. 800-595-9511_ 4. Use the dialing keys to edit the number.
Telephone operation Speed dial You can store up to 10 telephone numbers with names in the speed dial memory locations you assign from the directory you wish to dial using fewer keys than usual. You must create an entry in the directory (page 21) before you set the speed dial memory location. The speed dial memory locations are stored in the telephone base and are shared by all handsets. Changes made to speed dial entries on one handset apply to all. Store a speed dial entry 1.
Telephone operation Delete a speed dial entry 1. Press MENU/SELECT when the handset is not in use. 2. Press VOL/ or VOL/CID to select >Directory, then press MENU /SELECT. 3. Press VOL/ or VOL/CID to select >Speed dial, then press MENU /SELECT. 4. Press VOL/ or VOL/CID to choose the desired speed dial location, then press MUTE /REMOVE to confirm. The deleted speed dial entry is only removed from speed dial memory, not from the directory.
Telephone operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Elizabeth Jones calls, her name appears as LIZ if this is how you entered into your directory. The number shown by your caller ID is in the format sent by the telephone service provider.
Telephone operation Missed calls indicator When there are calls that have not been reviewed in the call log, the handset shows XX Missed call(s). Each time you review a call log entry marked NEW, the number of missed calls decreases by one. When you have reviewed all the missed calls, the missed calls indicator no longer shows. If you do not want to review the missed calls one by one, press and hold OFF/CLEAR when the handset is not in use to erase the missed calls indicator.
Telephone operation View dialing options 800-595-9511 1-800-595-9511 Although the call log entries received have 10 digits (the 595-9511 area code plus the seven-digit number), in some areas, 1-595-9511 you might need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven 595-9511 digits. You can change the number of digits that you dial 1-595-9511 from the call log and store to the directory.
Telephone operation Save a call log entry to the directory 1. When in the call log, press VOL/ or VOL/CID to browse. 2. Press MENU /SELECT to select an entry. The screen displays EDIT NUMBER. EDIT NUMBER 800-595-9511_ 3. Use the dialing keys to edit the number. • Press MUTE /REMOVE to backspace and erase a digit. • Press and hold MUTE /REMOVE to erase the entire entry. • Press VOL/CID to move the cursor to the left or VOL/ to the right.
Telephone operation Delete from the call log To delete one entry: 1. When in the call log, press VOL/ or VOL/CID to browse. 2. Press MUTE /REMOVE to delete the selected entry. To delete all entries: 1. Press MENU/SELECT when the handset is not in use. DELETE ALL 2. Press VOL/ or VOL/CID to select >Call log, CALLS? then press MENU /SELECT. 3. Press VOL/ or VOL/CID to select >Del all calls, then press MENU /SELECT. The screen shows Delete all calls? 4. Press MENU /SELECT to confirm. The screen shows DELETING.
Appendix Handset display screen messages Call log empty The telephone number entered is already stored in the directory. There are no call log entries. Calling handset X Calling another handset. Directory empty There are no directory entries. DIRECTORY FULL The directory is full. Ended You have just ended a call. Handset X is calling Another system handset is calling. Incoming call There is an incoming call. Intercom The handset is on an intercom call.
Appendix Handset display screen messages No line There is no telephone line connected. No signal, Communication between handset and telephone base is lost during a call. call ended ** Paging ** One handset is already viewing the call log or directory and another handset attempts to review it. The handset cannot communicate with the telephone base. Check the telephone base power connection or move closer. The system handset is being paged. Phone The handset is on a call.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE On when the telephone line is in use. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use. Flashes when you are deregistering all handsets.
Appendix Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Expand your telephone system The handsets provided with your telephone system are already registered. Each handset is assigned a number that displays on the handset. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system already has HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. This telephone system accommodates up to five handsets.
Appendix Replace a handset If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all handsets: 1. Press and hold /FIND HANDSET on the telephone base for about 10 seconds (until the IN USE light on the telephone base turns on and starts to flash), then release /FIND HANDSET.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3-4). For optimum daily performance, return the handset to the telephone base or charger after use.
Appendix Troubleshooting LOW BATTERY shows on screen. • Place the handset in the telephone base or charger for recharging. • Completely remove and install the battery again and use it until fully depleted, then recharge the handset in the telephone base or charger for up to 16 hours. • If the above measures do not correct the problem, replace the battery. The battery does not charge in the handset or the handset battery does not accept charge.
Appendix Troubleshooting • Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone service provider. • The telephone line cord may be malfunctioning. Install a new telephone line cord. • Completely remove and install the battery again and place the handset in the telephone base or charger. • Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.
Appendix Troubleshooting • The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance. • Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.
Appendix Troubleshooting The telephone does not receive caller ID or the telephone does not show caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. • The caller may not be calling from an area which supports caller ID. • Both your and your caller’s telephone service providers must use equipment compatible with caller ID service.
Appendix Troubleshooting I cannot retrieve voicemail messages. • If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail. I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water. 5.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Warranty (continued) How do you get warranty service? To obtain warranty service in the United States of America, visit www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations (continued) This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualified installer. If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected.
Appendix Technical specifications Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of use. Size Handset: 6.37 X 1.85 X 1.14 in (161.85 X 47.00 X 28.9 mm) Telephone base: 6.05 X 4.31 X 2.28 in (153.7 X 109.45 X 57.8 mm) Charger: 2.96 X 3.33 X 1.80 in (75.3 X 84.6 X 45.8 mm) Weight Handset: 4.47oz (126.
Index A F About cordless telephones 47 Add a handset 36 Alphabetical search 23 Answer a call 14 Answer an incoming call during an intercom call 18 FCC, ACTA and IC regulations 50 Find handset 15 H Handset display screen messages 32, 33 Handset icons 34 Handset lights 34 Home area code 13 B Battery 4, 35 I C Important safety instructions 44 Installation 2, 3, 5 Intercom 18 Caller ID 26 Call log 27 Call log display screen messages 31 Call waiting 16 Chain dialing 16 Character chart 22 Charging 4 Cl
Index R Redial list 17 Register a handset 36 Replace a handset 37 Review the call log 28 Ringer tone 10 Ringer volume (handset) 10 S Save a call log entry to the directory 30 Search the directory 23 Share an outside call 19 Silence the ringer 15 Speakerphone 14 Speed dial 25 Store a directory entry 21 Store a speed dial entry 25 Store from redial 21 T Technical specifications 52 Telephone base installation 2 Telephone base layout 7 Telephone base lights 34 Temporary tone dialing 15 The RBRC seal 47 Tro
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008 Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. V6W 1L5 Copyright © 2009 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
