User`s manual
53
Appendix
Troubleshooting
New voicemail and show on the handset and I don’t know why.
If New voicemail and appear on the handset, your telephone has received a
signal from your telephone service provider that you have a voicemail message
waiting for you to retrieve from them. Contact your telephone service provider for
more information on how to access your voicemail.
I cannot retrieve voicemail messages.
If you subscribe to voicemail service from your telephone service provider
(charges may apply), contact your telephone service provider for more
information on how to access your voicemail.
The answering system does not answer after the correct number
of rings.
Make sure the answering system is on. When the answering system is on, the
/ANS ON/OFF light on the telephone base should be lit and ANS ON should
show on the handsets.
If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 34).
If the memory is full or if the answering system is off, the answering system
answers after 10 rings.
In some cases, the answering system is affected by the ringing system used by
your telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 34). To
determine how many rings activate your voicemail, contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
I cannot hear any instruction from the handset when I try to record,
play or delete my own announcement.
The handset does not have a speakerphone. When recording, playing or deleting
your own announcement, the instructions are announced through the handset
receiver. Make sure you place the handset receiver close to your ear.
The outgoing announcement is not clear.
When recording the announcement, make sure you speak in a normal tone of
voice towards the microphone of the handset.
Make sure there is no background noise when recording.
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