User`s manual

9
Troubleshooting
If you have difculty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 [phone]. In Canada, go to www.vtechcanada.com or call
1 [phone].
My telephone does not work at all.
Make sure the battery is installed and charged correctly. For optimum daily performance, return
the handset to the telephone base after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
Make sure the telephone line cord is plugged rmly into the telephone base and the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug
it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it may take up to 30 minutes to charge the handset before
Low battery appears on the screen.
Remove and install the battery again. If that still does not work, it may be necessary to purchase
a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If
the other telephone does not work, the problem is probably in the wiring or the telephone service.
Contact your telephone service provider.
There is no dial tone.
Try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different telephone. If
there is no dial tone on this telephone either, the problem is in your wiring or telephone service.
Contact your telephone service provider.
If you have changed your telephone service to digital service from a cable company or
a VoIP service provider, the telephone line may need to be rewired to allow all existing
telephone jacks to work. Contact your service provider for more information.
I cannot dial out.
Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two
to synchronize with the telephone base before producing a dial tone. Wait an extra second
before dialing.
If other telephones in your home are having the same problem, the problem is in the wiring or
local telephone service. Contact your telephone service provider (charges may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial from another
room in your home with less background noise.
Not registered appears on the handset and it does not work at all.
The handset may be deregistered from the telephone base. Follow the steps below to register
the handset to the telephone base.
1. Remove the handset from the telephone base.
2. Press and hold /FIND HANDSET on the telephone base for about four seconds until the red
IN USE light turns on.
3. Then press # (pound key) on the handset. It displays Registering... and it takes about
60 seconds to complete the registration. The handset displays Registered for a few seconds
and you hear a conrmation tone when the registration process completes.
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Rewiring of telephone line for cable/VoIP service users
If you have changed to cable/VoIP service through a modem/router/terminal
adapter to establish telephone connection, the existing telephone jacks in your
home may no longer work. Your cable/VoIP service provider uses a separate cable
connecting from the main line to the modem installed in your home.
To allow all existing telephone jacks to work, rewiring of the telephone line (as
indicated by the dotted line in the illustration below) may be needed. Rewiring
requires professional installation (fees may apply). Contact your cable/VoIP service
provider for more information.
NEW
OLD
Conventional
telephone line jack
Modem/Router/
Terminal adapter
Cable or
Internet
Main
landline