User’s manual www.vtechphones.
Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 34 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started . . . . . . . . . . . . . . . 1 Parts checklist . . . . . . . . . . . . . . . . 1 Telephone base and charger installation . . 2 Battery installation and charging . . . . . . 3 Mounting bracket installation . . . . . . . . 4 Handset layout . . . . . . . . . . . . . . . . 6 Telephone base layout . . . . . . . . . . . 7 Telephone settings . . . . . . . . . . . . . 8 Date and time . . .
Table of contents Dial a speed dial number . . . . . . . . . . Reassign speed dial locations . . . . . . . About caller ID . . . . . . . . . . . . . . . Call log . . . . . . . . . . . . . . . . . . . Review the call log . . . . . . . . . . . . . Make call log entries ready to dial . . . . . Dial a call log number . . . . . . . . . . . Save a call log entry to the directory . . . . Delete from the call log . . . . . . . . . . .
Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in case your telephone needs warranty service. 2. Telephone line cord 5. Battery compartment covers (2 for CS5111-2, 3 for CS5111-3) 6. Batteries (2 for CS5111-2, 3 for CS5111-3) 3. Telephone base power adapter 4. Chargers and charger adapters (1 for CS5111-2, 2 for CS5111-3) 7. Telephone base with mounting bracket www.vtechphones.com 8. User’s manual Basic operation 1.
Getting started Telephone base and charger installation • Use only the power adapters supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. • The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/ cabinet outlet.
Battery installation and charging 1 2 3 • If the handset will not be used for a long period of time, remove the battery to prevent possible leakage. • To purchase a replacement battery, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. 4 www.vtechphones.com Basic operation Install the battery as shown below. The battery may have enough charge for short calls.
Getting started Mounting bracket installation Your telephone base comes with the mounting bracket installed, ready for desktop use. You may also mount your telephone onto a standard telephone wall plate. Wall mounting bracket installation: To prepare the telephone base for wall mounting, you will need to remove the bracket if it is currently attached for desktop use. Press on the tabs located on the legs of the bracket to loosen, then lift the bracket up and away from the telephone base. 1.
Getting started Getting started Mounting bracket installation (continued) Basic operation Desktop/tabletop bracket installation: Your telephone comes ready for table or desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow these steps: 1. Insert the lower portion tabs of the mounting bracket into the upper grooves of the telephone base. 2. Snap the upper portion tabs of the bracket into place. 3.
Getting started /VOL+/ • Press to display the directory when the phone is not in use. • Press and hold to adjust the ringer volume when the telephone is not in use. • During a call, press to increase the listening volume. A double beep will sound when the highest setting is reached. • Press to scroll up while in programming mode or reviewing the redial list. SELECT/X-FER • Press to store a programming option or a directory entry. • During a call, press to transfer a call to another handset.
Getting started Getting started Telephone base layout Basic operation IN USE light • Flashes when there is an incoming call. • On when the handset is in use. VOICEMAIL light • Flashes when you have new voicemail from your telephone service provider. FIND HANDSET • Press to page all handsets. www.vtechphones.
Telephone settings Date and time • I n the event of a power failure, the time may need to be reset. I f you subscribe to caller ID service, the date and time will be set automatically with the next incoming call. If you do not have caller ID service, you can set the date and time manually and individually for each system handset. 1. Press PROG when the handset is in idle mode. 2. Press or until DATE/TIME is displayed. Press SELECT. 3.
Telephone settings ou can select from different ringers. Y 1. Press PROG when the handset is not in use. 2. Press or until the screen displays RINGER: and the current setting. 3. Press SELECT. The current setting flashes, and you will hear a sample of the ringer. 4. Press or to select RINGER: 1, 2, 3, or 4. You will hear a sample of each ring tone. 5. Press SELECT to confirm your selection. You will hear a confirmation tone.
Telephone settings Dial mode • If, in the future, your telephone service provider requires you to dial the area code when making a local call, or you want to cancel the home area code you have already programmed, reprogram your home area code to 000. • Press CHAN/REMOVE when in the home area code menu to delete the stored home area code. ___ will be displayed. 10 If you have touch tone service, the telephone is ready for use as soon as the battery is charged.
Telephone settings 1. Press PROG when the handset is not in use. 2. Press or until LANGUAGE is displayed. 3. Press SELECT. The current setting flashes. 4. Press or until the screen displays the desired language (English, Espanol or Francais). 5. Press SELECT to confirm your selection. You will hear a confirmation tone.
Telephone operation Make calls • The call timer will be activated during a call to show call duration. • The handset will beep if it is moved out of range while on a call. • Press /FLASH and then use the dial pad keys to dial a number. -OR1. Enter the phone number first. You can press to backspace and press CHAN/REMOVE to erase digits. 2. Press /FLASH to dial. Answer calls • Press any dial pad keys (except /VOL-/CID, /VOL+/ an incoming call.
Telephone operation Call waiting Basic operation Telephone operation If you subscribe to call waiting service and you are on a call when a new call comes in, you will hear a beep. The caller ID information will be displayed if you subscribe to combined caller ID with call waiting service from your telephone service provider. /FLASH on the handset to put the current call on hold and answer • Press the incoming call. • Press /FLASH at anytime to alternate between calls.
Telephone operation Redial • The telephone stores the five most recently dialed telephone numbers on the redial list. When the list is full, the oldest entry is deleted to make room for the new entry. • Press REDIAL/PAUSE, then press , or REDIAL/PAUSE repeatedly to review the redial list. Press CHAN/REMOVE to delete the displayed number. • Press /FLASH, then press REDIAL/PAUSE to dial the last telephone number dialed.
Telephone operation Transfer an external call Basic operation Telephone operation An external call can be forwarded to another handset during a conversation. 1. While on a call, press SELECT/X-FER on the originating handset and its screen will show CALL TRANSFERED. 2. When the other handset rings, press /FLASH on that handset to answer and its screen will show TRANSFERED CALL. 3. After the other handset has answered the transferred call, the originating handset screen will display SYSTEM HS BUSY.
Telephone operation Directory • Each handset has an independent directory. The directory can store up to 20 entries (including nine speed dial entries). Each entry may consist of a number up to 24 digits and a name up to 14 characters. Store a directory entry 1. Press prog when the handset is not in use. The screen displays DIRECTORY. 2. Press SELECT. The screen displays ENTER NAME. 3. Use the dial pad keys to enter the name. See the Character chart on page 17.
Telephone operation Character chart Use the dial pad keys and the chart below to enter a name (up to 14 characters). An error tone will sound if you try to enter more than 14 characters. Each press of a particular key causes the characters to be displayed in the following order: Dial key 2 3 4 5 2 A B C 2 3 D E F 3 4 G H I 4 5 5 J K L 6 M N O 6 7 P Q R S 8 T U V 8 9 W X Y Z 9 0 0 * * & , , - .
Telephone operation Edit a directory entry 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR Press the dial pad key for the first letter of the entry you want to edit. If necessary, scroll or to find the desired entry. SPEED EDIT DEL 3. When the screen displays the desired entry, press 8005959511 SELECT. Then press or until EDIT flashes. 4. Press SELECT.
Telephone operation Delete a directory entry www.vtechphones.com Basic operation Telephone operation 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR - Press the dial pad key for the first letter of the entry you want to delete. If necessary, scroll or to find the desired entry. 3. When the screen displays the desired entry, press SELECT. Then press or until DEL (delete) flashes.
Telephone operation Copy a directory entry into speed dial 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR - Press the dial pad key for the first letter of the entry you want to copy. If necessary, scroll or to find the desired entry. SPEED EDIT DEL 8005959511 3. When the screen displays the desired entry, press SELECT. Then press or until SPEED flashes. 4. Press SELECT.
Telephone operation Speed dial Your telephone can store up to nine telephone numbers with names (up to 14 characters and 24 digits in each location) in the speed dial memory locations you assign in the handset. 1. Press PROG when the handset is not in use and then press or until the screen displays SPEED DIAL. 2. Press SELECT. The screen displays ENTER 1-9. 3. Press a key (1 through 9) to assign the speed dial location where this number will be stored. The screen displays ENTER NAME. 4.
Telephone operation Edit a speed dial entry 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. 2. When the screen displays the entry you want to edit, press SELECT. Then press or until EDIT flashes. 3. Press SELECT. The screen displays the name and number. The cursor appears at the beginning of the name. Use the dial pad keys to edit the name. • Press to move the cursor to the left or to the SPEED EDIT DEL 8005959511 right.
Telephone operation Delete a speed dial entry Basic operation Telephone operation 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. 2. When the screen displays the desired entry, press SELECT. Then press or until DEL (delete) flashes. 3. Press SELECT. The screen displays ERASE NO YES and the number. The current choice flashes. SPEED EDIT DEL 4. Press until YES flashes. 8005959511 5. Press SELECT. You will hear a confirmation beep.
Telephone operation Reassign speed dial locations 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. SPEED EDIT DEL 2. When the screen displays the desired entry, press 8005959511 SELECT. Press or until SPEED flashes. 01 3. Press SELECT. The screen displays ENTER 1-9. 4. Press a key (1-9) to reassign this entry into another memory location. You will hear a confirmation beep. 24 www.vtechphones.
Telephone operation About caller ID www.vtechphones.com Basic operation Telephone operation The caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call, even when already on a call. These features require services provided by your telephone service provider.
Telephone operation Call log • If you answer a call before the information appears on the screen, it will not be stored in the call log. • The time on all handsets is automatically set and updated with incoming caller ID information if you subscribe to this service. • Due to regional service differences, the caller ID information may not be available for every incoming call. In addition, the callers may intentionally block their names and/or telephone numbers.
Telephone operation Review the call log 1. Press /VOL-/CID to view the call log. 2. Press or to scroll through the entries. There will be an error tone when you reach the end of the call log list and the screen will display END OF LIST. Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits.
Telephone operation Dial a call log number 1. Press /VOL-/CID to enter the call log when the telephone is not in use. 2. Press or to select the desired entry, then press /FLASH. -OR1. Press /VOL-/CID to enter the call log when the telephone is not in use. 2. Press or to select the desired entry. 3. Press SELECT, then DIAL flashes. 4. Press /FLASH or SELECT. 28 www.vtechphones.
Telephone operation Save a call log entry to the directory www.vtechphones.com Basic operation Telephone operation 1. Press /VOL-/CID to enter the call log when the telephone is not in use. 2. Press or to select the desired entry. If you wish to change how the number is saved, press # repeatedly 800-595-9511 until the desired option displays. See the Make call log NEW28 5:40PM 12/30 entries ready to dial section on page 27. 3. Press SELECT, then press or until PROGRAM DIAL PROGRAM flashes.
Telephone operation Delete from the call log Delete an entry: 1. Press /VOL-/CID to enter the call log when the telephone is not in use. 2. Press or to select the entry to be deleted. 3. Press CHAN/REMOVE. You will hear a confirmation beep. Delete all entries: 1. Press and hold CHAN/REMOVE when the telephone is not in use. The screen displays ERASE ALL? N Y. The current choice flashes. 2. Press until Y (yes) flashes. 3. Press SELECT. You will hear a confirmation beep. 30 www.vtechphones.
Telephone operation Call log display screen messages When: PRIVATE NAME The caller is blocking the name information. PRIVATE NUMBER The caller is blocking the telephone number information. PRIVATE CALLER The caller is blocking the name and number information. UNKNOWN NAME This caller’s name is unavailable. UNKNOWN NUMBER This caller’s number is unavailable. UNKNOWN CALLER No information is available about this caller. www.vtechphones.
Handset display screen messages Displays: LOW BATTERY When: The battery needs to be recharged. CID EMPTY There are no call log entries. CONNECTING... The cordless handset is searching for the telephone base. DIRECTORY EMPTY There are no directory entries. MEMORY FULL The directory is full. XX MISSED CALLS There are unreviewed calls in the call log. NEW VOICEMAIL **PAGING** There are new voicemail message(s) from your telephone service provider. The cordless handset locator has been activated.
Battery After the battery is fully charged for 16 hours, you can expect the following performance: Operation Operating time While in use (talking) Five hours While not in use (standby*) Six days *Handset is off the telephone base but not in use. The battery needs charging when: • A new battery is installed in the handset. • The handset beeps. • LOW BATTERY is displayed and the battery indicator on the handset screen is flashing.
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. Problem Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger after use.
Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base or charger correctly. The handset CHARGE light on the handset should be on. • Remove the battery from the handset and then re-install it in the handset. Put the handset back in the telephone base or charger and charge for 16 hours.
Troubleshooting Problem Suggestion There is no dial tone. • First, try all the above suggestions. • Move the handset closer to the telephone base. It might be out of range. • The telephone line cord might be malfunctioning. Try installing a new telephone line cord. • Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on the other telephone either, the problem is in your wiring or local service. Contact your telephone service provider.
Troubleshooting Problem Suggestion The telephone does not ring when there is an incoming call. • Make sure the ringer is on (page 9). • Make sure the telephone line cord and power adapter are plugged in properly (page 2). • The handset may be too far from the telephone base. Move it closer to the telephone base. • There may be too many extension telephones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them.
Troubleshooting Problem Suggestion There is noise or interference during a telephone conversation. • The handset may be out of range. Move it closer to the telephone base. My calls cut in and out when I am using the cordless handset. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet. • Other electronic products can cause interference to your cordless telephone.
Troubleshooting Problem Suggestion I hear other calls when using the telephone. • Disconnect the telephone base from the telephone jack. Plug in a different telephone. If there are still other calls, the problem is probably in the wiring or local service. Call your telephone service provider. • Press CHAN/REMOVE to switch to a clearer channel when on a call. I hear noise in the handset, and none of the keys or buttons work. • Make sure the telephone line cord is plugged in securely.
Troubleshooting Problem Suggestion The system does not receive caller ID, or the system does not display caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. • The caller may not be calling from an area which supports caller ID. • Both you and the caller’s telephone companies must use equipment which are compatible with caller ID service.
Troubleshooting Problem Suggestion My cordless handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the unit into a different working electrical outlet not controlled by a wall switch. • Move the handset closer to the telephone base. It may be out of range. • Reset the telephone base by unplugging the unit’s electrical power. Wait for 15 seconds and plug it back in again.
Troubleshooting Problem 1 The icon and NEW VOICEMAIL appear on the handset and the VOICEMAIL light is flashing on the telephone base and I don’t know why. Suggestion 1 • Your telephone has voicemail indication. If the icon and NEW VOICEMAIL appear on the handset and the VOICEMAIL light is flashing on the telephone base, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them.
Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display POWER FAILURE OR OUT OF RANGE.
About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Warranty 2. 3. 4. 5. 6.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty. If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service.
Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 5857.20-5865.90 MHz Telephone base: 912.75-917.10MHz Channels 30 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Size Handset: 7.32in X 2.01in X 1.57in (186.0mm X 51.0mm X 40.0mm) Telephone base: 4.33in X 5.34in X 3.78in (110.0mm X 135.6mm X 96.0mm) Charger: 3.19in X 3.62in X 1.97in (81.
Index A About caller ID 25 About cordless telephones Answer calls 12 B Battery Dial a speed dial number Dial mode 10 Directory 16 DSL filter 2 45 E Edit a directory entry 18 Edit a speed dial entry 22 End calls 12 3, 33 C Call log 26 Call log display screen messages 31 Call waiting 13 Channel 12 Character chart 17 Charging 3 Clear voicemail 11 Copy a directory entry into speed dial 20 D Date and time 8 Delete a directory entry 19 Delete a speed dial entry 23 Delete from the call log 30 Dial a ca
Index M Maintenance 44 Make call log entries ready to dial Make calls 12 Mounting bracket installation 4 O Operating range P Parts checklist T Technical specifications 49 Temporary tone dialing 13 Transfer an external call 15 Troubleshooting 35 27 V 44 Volume W 1 Warranty 12 45 R RBRC ® seal 48 Reassign speed dial locations Redial 14 Review the call log 27 Review the directory 17 Ringer 9 Ringer volume 9 S 24 29 www.vtechphones.
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
