Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 46 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started . . . . . . . . . . . . . . . . . . 1 Parts checklist . . . . . . . . . . . . . . . . . . . 1 Telephone base installation . . . . . . . . . . . . 2 Battery installation and charging . . . . . . . . . 3 Mounting bracket installation . . . . . . . . . . . 4 Handset layout . . . . . . . . . . . . . . . . . . 6 Telephone base layout . . . . . . . . . . . . . .
Table of contents Set telephone base ringer . . . . . . . . . . . . 34 Set remote access code . . . . . . . . . . . . 34 Set message alert tone . . . . . . . . . . . . . 35 Outgoing announcement . . . . . . . . . . . . 36 Play your announcement . . . . . . . . . . . . 36 Record your own announcement . . . . . . . . 37 Delete your announcement . . . . . . . . . . . 37 New message indication . . . . . . . . . .
Parts checklist CHARGE Your telephone contains the following items. Save your sales receipt and original packaging in case your telephone needs warranty service. 1. Quick start guide D EF MNO TUV W XYZ TONE OPER 2. Handset 5. Battery compartment cover 6. Battery 3. Telephone base with mounting bracket 7. Telephone line cord www.vtechphones.com 4. Telephone base power adapter 8.
Getting started Telephone base installation • Use only the power adapter supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. • The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/ cabinet outlet.
Battery installation and charging 2 3 4 CHARGE 1 • If the handset will not be used for a long period of time, remove the battery to prevent possible leakage. • To purchase a replacement battery, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. A BC JKL www.vtechphones.com PQRS TUV TONE OPER D EF MNO W XYZ Basic operation Install the battery as shown below.
Getting started Mounting bracket installation Your telephone base comes with the mounting bracket installed, ready for desktop use. You may also mount your telephone onto a standard telephone wall plate. Wall mounting bracket installation: To prepare the telephone base for wall mounting, you will need to remove the bracket if it is currently attached for desktop use. Press on the tabs located on the legs of the bracket to loosen, then lift the bracket up and away from the telephone base. 1.
Getting started Getting started Mounting bracket installation (continued) www.vtechphones.com Basic operation Desktop/tabletop bracket installation: Your phone comes ready for table or desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow these steps: 1. Insert the lower portion tabs of the mounting bracket into the upper grooves of the telephone base. 2. Snap the upper portion tabs of the bracket into place. 3.
Getting started Handset layout /VOL+/ • Press to display the directory when the telephone is not in use. • Press and hold adjust the ringer volume when the telephone is not in use. • During a call, press to increase the listening volume. A double beep will sound when the highest setting is reached. • Press to scroll up while in programming mode or reviewing the redial list. SELECT • Press to store a programming option or a directory entry.
Telephone base layout Message window • Shows the status and number of messages (page 41). X/DELETE • Pr e s s t o d e l ete m e s s ag e currently playing (page 38). • Press twice to delete all old messages when answering system is not in use (page 39). Getting started Getting started /SKIP • Press to skip to the nex t message (page 38). VOL+/ VOL• Press to adjust the playback volume during playback (page 38). IN USE light • Flashes when there is an incoming call. • On steady while on a call.
Telephone settings Date and time • I n the event of a power failure, the time may need to be reset. I f you subscribe to caller ID service, the date and time will be set automatically with the next incoming call. If you do not have caller ID service, you can set the date and time manually. 1. Press PROG when the handset is not in use. 2. Press or until DATE/TIME is displayed. Press SELECT. 3. When the month is flashing, press or until the screen displays the correct month and then press SELECT. 4.
Telephone settings ou can select from different ringers. Y 1. Press PROG when the handset is not in use. 2. Press or until the screen displays RINGER: and the current setting. 3. Press SELECT. The current setting flashes, and you will hear a sample of the ringer. 4. Press or to select RINGER: 1, 2, 3, or 4. You will hear a sample of each ring tone. 5. Press SELECT to confirm your selection. You will hear a confirmation tone.
Telephone settings Dial mode • If, in the future, your phone service provider requires you to dial the area code when making a local call, or you want to cancel the home area code you have already programmed, reprogram your home area code to 000. • Press CHAN/REMOVE when in the home area code menu to delete the stored home area code. ___ will be displayed. 10 If you have touch tone service, the telephone is ready for use as soon as the battery is charged.
Telephone settings Basic operation Telephone settings Language 1. Press PROG when the handset is not in use. 2. Press or until LANGUAGE is displayed. 3. Press SELECT. The current setting flashes. 4. Press or until the screen displays the desired language (English, Espanol or Francais). 5. Press SELECT to confirm your selection. You will hear a confirmation tone. www.vtechphones.
Telephone operation Make calls • The call timer will be activated during a call to show call duration. • The handset w ll beep f t s moved out of range wh le on a call. • Press /FLASH and then use the dial pad keys to dial a number. -OR- 1. Enter the phone number first. You can press to backspace and press CHAN/REMOVE to erase digits. 2. Press /FLASH to dial. Answer calls • Press any dial pad keys (except /VOL-/CID, /VOL+/ an incoming call.
Telephone operation Call waiting Basic operation Telephone operation If you subscribe to call waiting service and you are on a call when a new call comes in, you will hear a beep. The caller ID information will be displayed if you subscribe to combined caller ID with call waiting service from your local telephone company. • Press /FLASH on the handset to put the current call on hold and answer the incoming call. • Press /FLASH at anytime to alternate between calls.
Telephone operation Redial • The telephone stores five most recently dialed telephone numbers on the redial list. When the list is full, the oldest entry is deleted to make room for the new entry. • Press REDIAL/PAUSE, then press , or REDIAL/PAUSE repeatedly to review the redial list. Press CHAN/REMOVE to delete the displayed number. • Press /FLASH, then press REDIAL/PAUSE to dial the last telephone number dialed.
Telephone operation Directory The directory can store up to 20 entries (including nine speed dial entries). Each entry may consist of a number up to 24 digits and a name up to 14 characters. Store a directory entry www.vtechphones.com Basic operation Telephone operation 1. Press prog when the handset is not in use. The screen displays DIRECTORY. 2. Press SELECT. The screen displays ENTER NAME. 3. Use the dial pad keys to enter the name. See the Character chart on page 16.
Telephone operation Character chart • When you reach the end of the list in the directory, END OF LIST will be shown on the screen and there will be an error tone. • If you press a dial pad key for alphabetical search while in the directory and there are no entries starting with the letters of that key, NO DATA will be displayed on the screen. Use the dial pad keys and the chart below to enter a name (up to 14 characters). An error tone will sound if you try to enter more than 14 characters.
Telephone operation Edit a directory entry www.vtechphones.com Basic operation Telephone operation 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR Press the dial pad key for the first letter of the entry you want to edit. If necessary, scroll or to find the desired entry. SPEED EDIT DEL 3. When the screen displays the desired entry, press 8005959511 SELECT.
Telephone operation 7. Press or to choose Y (yes) if you wish to customize this entry, or choose N (no) for a normal ringer. If you choose Y, a will be displayed with the directory entry. 8. Press SELECT to confirm and you will hear a confirmation tone. Delete a directory entry 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically.
Telephone operation Copy a directory entry into speed dial Basic operation Telephone operation 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR - Press the dial pad key for the first letter of the entry you want to copy. If necessary, scroll or to find the desired entry. SPEED EDIT DEL 3. When the screen displays the desired entry, press 8005959511 SELECT.
Telephone operation Speed dial • The entries stored in the speed dial memory will be numbered 01 through 09 and share the memory in the directory. • Press OFF at any time to exit the Speed dial menu. • If the location is not empty, the new entry will replace the old entry and the old entry will be moved to a directory location.
Telephone operation 8. Press or to choose Y (yes) if you wish to customize this entry, or choose N (no) for a normal ringer. If you choose Y, a will be displayed with the entry 9. Press SELECT or prog to confirm. You will hear a confirmation tone. Edit a speed dial entry www.vtechphones.com Basic operation Telephone operation 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. 2. When the screen displays the entry you want to edit, press SELECT.
Telephone operation Delete a speed dial entry 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. 2. When the screen displays the desired entry, press SELECT. Then press or until DEL (delete) flashes. 3. Press SELECT. The screen displays ERASE NO YES and the number. The current choice flashes. 4. Press until YES flashes. 5. Press SELECT. You will hear a confirmation beep. SPEED EDIT DEL Dial a speed dial number 1.
Telephone operation Reassign speed dial locations www.vtechphones.com Basic operation Telephone operation 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. SPEED EDIT DEL 2. When the screen displays the desired entry, press 8005959511 SELECT. Press or until SPEED flashes. 01 3. Press SELECT. The screen displays ENTER 1-9. 4. Press a key (1-9) to reassign this entry into another memory location. You will hear a confirmation beep.
Telephone operation About caller ID The caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call, even when already on a call. These features require services provided by your local telephone company.
Telephone operation Call log Caller’s name VTECH 800-595-9511 NEW 05 6:10 08/17 New call log indicator and location in the call log Date of call If you subscribe to caller ID service, information about each caller will be displayed after the first or second ring. • The call log can store up to 45 entries. • When the call log is full, the earliest entry will be deleted to make room for new incoming call information. • CID EMPTY will be displayed if there is no record in the call log. www.vtechphones.
Telephone operation Review the call log • If you have programmed a home area code (page 10), only the last seven digits of the incoming phone numbers from that area code will be displayed wh le rev ew ng the call log. Press # repeatedly to display all possible dialing options. 26 1. Press /VOL-/CID to view the call log when in idle mode. 2. Press or to scroll through the entries. There will be an error tone when you reach the end of the call log list and the screen will display END OF LIST.
Telephone operation Dial a call log number www.vtechphones.com Basic operation Telephone operation 1. Press /VOL-/CID to enter the call log when the handset is not in use. 2. Press or to select the desired entry, then press /FLASH. -OR1. Press /VOL-/CID to enter the call log when the handset is not in use. 2. Press or to select the desired entry. 3. Press SELECT, then DIAL flashes. 4. Press /FLASH or SELECT.
Telephone operation Save a call log entry to the directory 1. Press /VOL-/CID to enter the call log when the handset is not in use. 2. Press or to select the desired entry. If you wish to change how the number is saved, press # repeatedly 8005959511 until the desired option displays. See the Make call log NEW28 entries ready to dial section on page 26. 5:40PM 12/30 3. Press SELECT, then press or until PROGRAM flashes. DIAL PROGRAM 8005959511 4. Press SELECT again. NEW28 5.
Telephone operation Delete from the call log Delete an entry: 1. Press /VOL-/CID to enter the call log. 2. Press or to select the entry to be deleted. 3. Press CHAN/REMOVE. You will hear a confirmation beep. Basic operation Telephone operation Delete all entries: 1. Press and hold CHAN/REMOVE when the telephone is not in use. The screen displays ERASE ALL? N Y. The current choice flashes. 2. Press until Y (yes) flashes. 3. Press SELECT. You will hear a confirmation beep. www.vtechphones.
Telephone operation Call log display screen messages Displays: When: PRIVATE NAME The caller is blocking the name information. PRIVATE NUMBER The caller is blocking the telephone number information. PRIVATE CALLER The caller is blocking the name and number information. UNKNOWN NAME This caller’s name is unavailable. UNKNOWN NUMBER This caller’s number is unavailable. UNKNOWN CALLER No call information is available about this caller. 30 www.vtechphones.
Answering system Message capacity The answering system can record up to 95 messages, depending on the length of each message. Each individual message can be up to four minutes in length, and the total maximum recording time is approximately 12 minutes. Messages will remain available for replay until they are deleted. Press to delete message currently playing (page 38). Press twice to delete all old messages when answering system is not in use (page 39).
Answering system Activate the answering system • If you have caller ID service the clock will be set automatically with incoming calls, but you will need to make sure the year is correct. • Press and hold /SKIP or /REPEAT while setting the minutes or year to advance or decrease by increments of ten. 32 The answering system must be turned on to answer and record messages. If the answering system is turned on, the ANS ON/OFF light will be on. Press ANS ON/OFF to turn the answering system off or on.
Answering system Answering system setup The answering system uses voice prompts to guide you through the steps to set up the answering system. Press /PLAY/STOP anytime to save and exit the SET UP menu. Set number of rings www.vtechphones.com Basic operation Answering system This feature allows you to select the number of rings before the answering system answers. You can choose from two, four or six rings or toll saver.
Answering system Set telephone base ringer • The handset ringer volume is set separately. See page 9 for details. This feature allows you to select the telephone base ringer volume level. 1. Press SET UP when in idle mode until the system announces the telephone base ringer setting. There are three levels: HI (high), OF (off) and LO (low). 2.
Answering system Set message alert tone www.vtechphones.com • The answering system must be turned on for the message alert tone to function. Basic operation Answering system This feature programs the system to beep every 10 seconds to alert you of new messages when the telephone is not in use. The tone will stop when all new messages have been reviewed. To set the message alert tone: 1. Press SET UP when in idle mode until the system announces the message alert tone setting. 2.
Answering system Outgoing announcement • Your announcement can be up to 90 seconds in length. • Announcements shorter than two seconds will not be recorded. 36 The outgoing announcement is the greeting callers hear when calls are answered by the answering system. The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own. While in the ANNC menu, press ANNC again to exit at anytime.
Answering system Record your own announcement • When your announcement is deleted, calls will be answered with the preset announcement. Basic operation Answering system 1. Press ANNC while in idle mode and the system will announce “Announcement. Press PLAY or press RECORD.” 2. Press RECORD and the system announces, “Record after the tone. Press STOP when you are done.” 3. After the tone, speak towards the microphone at the bottom front of the telephone base from about nine inches away. 4.
Answering system New message indication • If the system has less than five minutes of recording time left, the remaining time will be announced. • If F is flashing in the message window, the memory is full. You will have to delete some messages before new ones can be recorded. • Only old messages can be deleted. Messages can only be deleted after they are played. 38 The message display counter will flash when there are new answering system messages.
Answering system Delete all messages Press X/DELETE when the system is not in use. The system will announce “ To delete all old messages, press DELETE again.” Press X/DELETE again. All previously heard messages will be erased and the system will announce “All old messages deleted.” Record and play memos Record a memo 1. Press RECORD when in idle mode. The system announces, “Record after the tone. Press STOP when you are done.” 2.
Answering system Call screening If the answering system is on, you can listen at the telephone base to a caller leaving a message on the answering system. If the base volume is set to 1, you will not hear your messages as callers leave them. Call intercept When a caller is leaving a message on the answering system and you decide to answer the call, press /FLASH. 40 www.vtechphones.
Answering system Message window displays The message counter usually displays the total number of memos and incoming messages. See the list below for explanations of other displays in this counter. When: 0 No messages. 1-95 Total number of old message(s) recorded. 0-94 (flashing) Total number of new and old messages recorded. The telephone base may have lost and regained power. Time and day may need to be set. 1-95 & F (alternating) Memory is full with total number of messages recorded.
Answering system Remote access • If you pause more than four seconds after each remote command completed, the system w ll announce the help menu opt ons. If no remote command s entered w th n 15 seconds, the remote access call w ll be automat cally d sconnected. �� � • When the answering system is turned off, the telephone will answer after 10 rings, and announce “Please enter your remote access code.
Handset display screen messages Displays: CID EMPTY When: There is no power connected to the telephone base or the handset is too far away from the telephone base. There are no call log entries. CONNECTING... The cordless handset is searching for the telephone base. DIRECTORY EMPTY There are no directory entries. LINE IN USE The answering system is in use. LOW BATTERY The battery needs to be recharged. MEMORY FULL The directory is full.
Handset display screen messages Displays: RINGER OFF SCANNING... 44 When: The handset ringer is turned off. The telephone base is searching for another available channel. www.vtechphones.
Battery After the battery is fully charged for 16 hours, you can expect the following performance: Operation Operating time While in use (talking) Five hours While not in use (standby*) Six days *Handset is off the telephone base but not in use. The battery needs charging when: • A new battery is installed in the handset. • The handset beeps. • LOW BATTERY is displayed and the battery indicator on the handset screen is flashing.
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. Problem Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base after use.
Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base correctly. The handset CHARGE light should be on. • Remove the battery from the handset and then re-install it in the handset. Put the handset back to the telephone base and charge for 16 hours. • If the handset is in the telephone base but the handset CHARGE light is not on, see The charge light is off in this section.
Troubleshooting Problem Suggestion There is no dial tone. • • • • My handset displays CONNECTING... • Move the handset closer to the telephone base. You might have moved out of range. First, try all the above suggestions. Move the handset closer to the telephone base. It might be out of range. The telephone line cord might be malfunctioning. Try installing a new telephone line cord. Disconnect the telephone base from the telephone jack and connect a different telephone.
Troubleshooting Problem Suggestion The telephone does not ring when there is an incoming call. • • • • • • • • • • 50 Make sure the handset ringer is on (page 9) and/or the telephone base ringer is on (page 34). Make sure the telephone line cord and power adapter are plugged in properly (page 2). The handset may be too far from the telephone base. Move it closer to the telephone base. There may be too many extension telephones on the telephone line to allow all of them to ring simultaneously.
Troubleshooting Problem Suggestion I cannot dial out. • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. • Make sure the telephone is set to the correct dial type (pulse dial or tone dial) for the service in your area. See Dial mode on page 10 to set the dial type.
Troubleshooting Problem Suggestion There is noise or interference during a telephone conversation. • The handset may be out of range. Move it closer to the telephone base. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet. • Other electronic products can cause interference to your cordless telephone.
Troubleshooting Problem Suggestion I hear other calls when using the telephone. • Disconnect the telephone base from the telephone jack. Plug in a different telephone. If there are still other calls, the problem is probably in the wiring or local service. Call your local telephone company. • Press CHAN/REMOVE to switch to a clearer channel when on a call. I hear noise in the handset, and none of the keys or buttons work. • Make sure the telephone line cord is plugged in securely.
Troubleshooting Problem Suggestion The system does not receive caller ID, or the system does not display caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by the local telephone company. • The caller may not be calling from an area which supports caller ID. • Both you and the caller’s telephone companies must use equipment which are compatible with caller ID service.
Troubleshooting Suggestion The announcement message is not clear. • When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base. • Make sure there is no background noise (television, music, traffic, etc.) when recording. The answering system does not record messages. • Make sure the answering system is on. • Make sure the memory of the answering system is not full. The messages on the answering system are incomplete.
Troubleshooting Problem Suggestion The messages on the system are very difficult to hear. • Press VOL+ on the telephone base to increase the speaker volume. My cordless handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the unit into a different working electrical outlet not controlled by a wall switch. • Move the handset closer to the telephone base. It may be out of range.
Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display CONNECTING...
About cordless telephones • • • • • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Warranty 2. 3. 4. 5. 6. Please retain your original sales receipt as proof of purchase. www.vtechphones.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty. If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service.
Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 5857.20-5865.90 MHz Telephone base: 912.75-917.10MHz Channels 30 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Size Handset: 7.32in X 2.01in X 1.57in (186.0mm X 51.0mm X 40.0mm) Telephone base: 5.95in X 5.34in X 3.70in (151.1mm X 135.6mm X 94.0mm) Weight Handset: 5.14oz (145.
Index A Delete messages from answering system 39 Delete a speed dial entry 22 Delete from the call log 29 Delete your announcement 37 Desk/table bracket installation 5 Dial a call log number 27 Dial a number from the directory 19 Dial a speed dial number 22 Dial mode 10 Directory 15 DSL filter 2 About cordless telephones 58 Activate the answering system 32 Answer calls 12 Answering system 31 Answering system setup 33 B Base volume 34 Battery 3, 45 C Call intercept 40 Call log 25 Call log display scree
Index R RBRC ® seal 61 Reassign speed dial locations 23 Record a memo 39 Record your own announcement 37 Redial 14 Remote access 42 Review the directory 16 Review the call log 26 Ringer 9 Ringer volume 9 S Save a call log entry to the directory 28 Set message alert tone 35 Set number of rings 33 Set remote access code 34 Set telephone base ringer 34 Set the clock 32 Speed dial 20 Store a directory entry 15 Store a speed dial entry 20 64 T Technical specifications 62 Telephone base installation 2 Telep
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Technolog es Canada, Ltd., Richmond, B.C. Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
User’s manual www.vtechphones.
