CareLine™ Abridged user’s manual w w w.v t e c h p h o n e s .
This Abridged user’s manual provides you with basic installation and operation instructions. A limited set of features are described in abbreviated form. Please refer to the online Complete user’s manual for a full set of installation and operation instructions at www.vtechphones.com. Before using the VTech product, please read Important safety instructions on pages 73-74 of this manual. ® The ENERGY STAR program (www.energystar.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.
Parts checklist SN6196/SN6196-2/SN6197/SN6197-2 Telephone base Corded handset Pendant with lanyard Cordless handset Handset charger with charger adapter Pendant charger with charger adapter (1 for SN6196/SN6197) (2 for SN6196-2/SN6197-2) (1 for SN6196/SN6197) (2 for SN6196-2/SN6197-2) Battery compartment cover Battery (1 for SN6196/SN6197) (2 for SN6196-2/SN6197-2) (1 for SN6196/SN6197) (2 for SN6196-2/SN6197-2) Telephone base power adapter Telephone line cord Pendant belt clip Quick start g
Table of contents Getting started....................... 1 Telephone base installation......... 1 Handset battery installation......... 2 Handset charger installation........ 3 Pendant charger installation........ 4 Pendant attachment.................... 5 Telephone base backup battery installation..................... 6 Handset battery charging............ 7 Pendant battery charging............ 7 Are you a new cable or VoIP subscriber?...............................
Table of contents Photo speed dial.................. 41 Missed call indicator.................. 43 Review the caller ID log............. 43 View dialing options................... 44 Save a caller ID log entry to the phonebook........................ 44 Using the answering system and voicemail together............ 53 Message capacity...................... 53 Call screening............................ 54 Call intercept............................. 54 Temporarily turn off the message alert tone.............
Getting started Telephone base installation Telephone wall jack Telephone line cord If you have DSL high-speed Internet service, a DSL filter (not included) is required. Electrical outlet not controlled by a wall switch Telephone base power adapter Plug it into the telephone wall jack.
Getting started Handset battery installation 1. Plug the battery connector securely into the socket. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Slide the battery compartment cover towards the center of the handset until it clicks into place.
Getting started Handset charger installation 1. Install the charger as below. 2. Place the handset in the handset charger to charge. Electrical outlet not controlled by a wall switch Stays red when put in charger. Handset charger power adapter CHARGE IMPORTANT: Check for a dial tone by pressing is successful. . If you hear a dial tone, the installation If you do not hear a dial tone: • Make sure the installation procedures described above are properly done. • It may be a wiring problem.
Getting started Pendant charger installation 2. Switch ON the pendant. 1. Install the pendant charger as shown below. Electrical outlet not controlled by a wall switch Pendant charger power adapter 3. Place the pendant in the pendant charger to charge. Turns red when charging. Turns green when fully charged.
Getting started Pendant attachment Pendant lanyard: The pendant lanyard is already attached to the pendant. You can adjust the length of the lanyard for comfortable wearing, or remove the necklace when necessary. Necklace Press down the tabs on both sides of the lanyard clip to remove the necklace of the lanyard. Press down on the push button slider to adjust the length of the lanyard for comfortable wearing.
Getting started Telephone base backup battery installation Install three AAA batteries (not provided) so that your telephone can still operate in the event of a power failure. 1. Press the large tab on the backup battery compartment cover. Then pull to open. 2. Place three AAA batteries into the compartment, matching the polarity engravings. 3. Replace the backup battery compartment cover. Push the large tab until it locks securely.
Getting started Handset battery charging Once you have installed the battery, the handset indicates the battery status. If necessary, place the handset in the handset charger to charge. The battery is fully charged after 11 hours of continuous charging. Battery indicators The screen is blank, or displays Place in charger and flashes. The screen displays Low battery and flashes. The screen displays HANDSET X. Battery status The battery has no or very little charge. The handset cannot be used.
Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home. To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).
Getting started Expand your telephone system Your telephone base can support up to 12 handsets/pendants. Each device must be registered to the telephone base before use. You can add new handsets (SN6107, purchased separately) and new pendants (SN6166/SN6167, purchased separately) to your telephone base. Additional handsets are assigned numbers in the sequential order. Add and register a handset When first purchased, each expansion handset shows To register HS, see manual.
Getting started Add and register a pendant When first purchased, charge the pendant in the pendant charger. You hear three beeps every 10 seconds when the pendant is not registered. The new pendant should be charged without interruption for at least 30 minutes before registering it to the telephone base. Make sure the pendant is out of the pendant charger and turned on. To register a pendant: 1. Press MENU on the telephone base when idle. 2. Scroll to Settings, then press SELECT. 3.
Getting started Deregister all devices If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all devices: 1. Press and hold FIND HS at the side of the telephone base for about 10 seconds until the telephone base shows Registering...
Getting started Telephone base layout Large tilt display • Move the top of the display forward or backward to adjust the angle of the screen for maximum visibility. Incoming call light • Flashes when there is an incoming call. IN USE light • On when the phone is in use or the answering system is answering an incoming call. • On when a device is being registered. • Flashes when devices are being deregistered. • Flashes when another telephone on the same line is in use.
Getting started Telephone base layout AUDIO ASSIST • Press to enhance the clarity and loudness of the caller’s voice during a call. CANCEL • Press to cancel an operation, or back to the previous menu while in a menu. • Press and hold to return to idle mode while in a menu. • Press and hold to erase the missed call indicator when idle. • Press to silence the base ringer temporarily while the phone is ringing. • Press to scroll up while in menus or lists.
Getting started Telephone base layout /REPEAT • Press once to repeat the playing message. • Press twice to play the previous message. • Press to move the cursor to the left while entering or modifying names or numbers. X/DELETE • Press to delete the playing message/announcement/ reminder. • Press to delete an individual entry while reviewing the redial list/phonebook/caller ID log/reminder. • Press to delete a character or digit while entering names or numbers.
Getting started Pendant layout • Press to answer or end a call. Pendant status light • Stays solid red when the pendant is charging. • Flashes red when the pendant is in low battery. • Stays solid green when the pendant is fully charged. • Flashes red and green when the base is paging the pendant. • Flashes quickly in red and green during pendant registration. • Flashes orange three times when the pendant is not registered. Pendant light (ring around ) • On steady when the pendant is in use.
Getting started Handset layout Incoming call light • Flashes when there is an incoming call/the base is paging the handset. / • Press to review the phonebook when idle. • Press to scroll up while in menus or lists. • Press to move the cursor to the right while entering names or numbers. CHARGE light • On when the handset is charging. REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed. • Press and hold to insert a dialing pause while dialing or entering numbers.
Getting started Handset layout CID/ • Press to review the caller ID log when idle. • Press to scroll down while in menus or lists. • Press to move the cursor to the left while entering names or numbers. MENU/SELECT • Press to show the menu. • Press to select an item or save an entry/setting while in a menu. VOL+ and VOL• Press to adjust the listening volume during a call or message playback. • Press to adjust the handset ringer volume while idle. /CANCEL • Press to hang up during a call.
Telephone settings Photo speed dial There are four photo speed dial keys on the telephone base. The photo speed dial keys 1 and 2 on the pendant correspond to the photo speed dial keys 1 and 2 on the telephone base respectively. We recommend you store two contacts that you may need to call them more often or immediately to photo speed keys 1 and 2.
Telephone settings To set and dial a photo speed dial: 1. 2. 3. 4. Press on a desired photo speed dial key. Enter the number, then press NEXT. Enter the name, then press SAVE. Press on the photo speed dial key to dial. --:-- --/-- MEMORY 1 NUMBER _ BACKSPACE NEXT --:-- --/-- To add a photo: MEMORY 1 NAME _ You can add a desired photo into the photo speed dial compartment, or write the contact name on the photo speed dial card. BACKSPACE Memory 1 saved 19.5 mm 1.
Telephone settings Using the menu You can use the menu of the telephone base or a cordless handset to change the telephone settings. 1. Press MENU when idle. 2. Press or until the screen displays the desired feature menu. 3. Press SELECT on the cordless handset/ SELECT on the telephone base to enter that menu. • To return to the previous menu, press CANCEL on the cordless handset/CANCEL or BACK on the telephone base. • To return to idle mode, press and hold CANCEL.
Telephone settings Ringer tone Cordless handset/telephone base ringer tone: 1. Press MENU when idle. 2. Scroll to Ringers, then press SELECT on the cordless handset/SELECT on the telephone base. 3. Scroll to Ringer tone, then press SELECT on the cordless handset/SELECT on the telephone base. 4. Scroll to sample each ringer tone. 5. Press SELECT on the cordless handset/ SELECT on the telephone base.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Make sure the settings are correct so that the reminder feature works properly. 1. Press MENU when idle. 2.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. 1. Press MENU when idle. 2. Scroll to Settings, then press SELECT on the cordless handset/ SELECT on the telephone base. 3. Press SELECT on the cordless handset/SELECT on the telephone base to select LCD language. 4. Scroll to select English, Français or Español, then press SELECT on the cordless handset/SELECT on the telephone base. 5.
Telephone settings Clear voicemail indicators Use this feature when the telephone indicates that there is new voicemail but there are none. This feature only turns off the indicators, New voicemail and . It does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators. 1. Press MENU when idle. 2. Scroll to Settings, then press SELECT on the cordless handset/ SELECT on the telephone base. 3.
Telephone settings Key tone The handset/telephone base is set to beep with each key press. You can set the key tone volume or turn the key tone off for each handset and the telephone base. 1. Press MENU when idle. 2. Scroll to Settings, then press SELECT on the cordless handset/ SELECT on the telephone base. 3. Scroll to Key tone, then press SELECT on the cordless handset/ SELECT on the telephone base. 4.
Telephone settings Home area code If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the caller ID log. 1. Press MENU when idle. 2. Scroll to Settings, then press SELECT on the cordless handset/ SELECT on the telephone base. 3.
Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the answering system remains on. To set and turn the quiet mode on: 1. Press and hold QUIET# on the cordless handset/ # on the telephone base when idle. The screen shows Quiet: _ _ hours (1-12 hours). 2.
Telephone settings Voice command You can turn the pendant voice command feature (see pages 59-60) on or off. 1. Press MENU when idle. 2. Scroll to Pendant, then press SELECT on the cordless handset/ SELECT on the telephone base. 3. Scroll to Voice command, then press SELECT on the cordless handset/SELECT on the telephone base. 4. Scroll to On or Off, then press SELECT on the cordless handset/ SAVE on the telephone base.
Telephone operation Make, answer and end a call To make a call at the telephone base: 1. Lift the corded handset, or press SPEAKER 2. When you hear a dial tone, dial the number. . To answer a call at the telephone base: • Lift the corded handset, or press SPEAKER or any dialing key. To end a call at the telephone base: • When you are using the corded handset, place it on the telephone base. • When you are using the base speakerphone, press SPEAKER . To make a call on a cordless handset: 1. Press or .
Telephone operation Speakerphone Handset speakerphone: • When the cordless handset is on a call, press to switch between the handset speakerphone and the handset earpiece. Telephone base speakerphone: • When the corded handset is on a call, press SPEAKER to switch between the telephone base speakerphone and the corded handset. Equalizer The equalizer enables you to change the quality of the audio for both handset earpiece and speakerphone to best suit your hearing. The default setting is Natural. 1.
Telephone operation Volume control To adjust the listening volume on a cordless handset: • During a call, press VOL- or VOL+. To adjust the listening volume at the telephone base: • During a call, press VOL or VOL. To adjust the listening volume at a pendant: • During a call, press VOL- or VOL+. Mute The mute function allows you to hear the other party but the other party cannot hear you. To mute a call on a cordless handset: • During a call, press MUTE. • Press MUTE again to resume the conversation.
Telephone operation Temporary ringer silencing When the telephone is ringing, you can temporarily silence the ringer of the handset, pendant or the telephone base without disconnecting the call. The next call rings normally at the preset volume. To silence the ringer temporarily on a cordless handset: • Press MUTE, CANCEL or QUIET. To silence the ringer temporarily at the telephone base: • Press MUTE, CANCEL or . To silence the ringer temporarily on a pendant: • Press VOL-.
Telephone operation Check voicemail • Press and hold 1 on the cordless handset/telephone base to dial your voicemail number. Chain dialing Use this feature on the cordless handsets or the telephone base to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. To access a number from the phonebook while on a call: 1. Press MENU. 2. Scroll to Phonebook, then press SELECT on the cordless handset/ SELECT on the telephone base. 3.
Telephone operation Transfer a call While on an outside call, you can transfer the call from a cordless handset or the telephone base to another system device. To transfer a call from a cordless handset: 1. During a call, press MENU. Scroll to Transfer, then press SELECT. • If you have two or more handsets/pendants, scroll to the desired device and then press SELECT. The outside call is put on hold and the handset shows Transferring call/Transferring call to all. The destination device rings. 2.
Telephone operation Find handset/pendant This feature helps you find misplaced handsets and pendants. To start the paging tone: • Press FIND HS on the right side of the telephone base and its screen displays Paging all devices. All idle handsets and pendants ring and the handsets screens display ** Paging **. To stop the paging tone: • Press , or any dialing key on a cordless handset, or return the cordless handset to its charger. -OR• Press -OR- on a pendant.
Multiple handset use Join a call in progress Another handset, pendant or the telephone base can join an outside call. You can share an outside call with the telephone base and up to four handsets/pendants at the same time. To join a call with a cordless handset: • Press or to join the call. • Press OFF or place the handset in the handset charger to exit the call. To join a call with the telephone base: • Lift the corded handset or press SPEAKER .
Multiple handset use Intercom Use the intercom feature for conversations between two system devices. To initiate an intercom call with a cordless handset: 1. Press MENU, then scroll to Intercom, then press SELECT. Scroll to the desired device and press SELECT. Your ������������� handset shows Calling HANDSET X/Calling BASE 0/Calling all pendants/Calling all devices. The destination device rings. The destination handset/telephone base shows HANDSET X is calling. 2.
Multiple handset use To initiate an intercom call at the telephone base: 1. Press MENU, then scroll to Intercom, then press SELECT. Scroll to the desired device and press SELECT. The telephone base shows Calling HANDSET X/Calling all pendants/Calling all devices. The destination device rings. The destination handset shows BASE 0 is calling. 2. To answer the intercom call on the destination handset, press , or any dialing key. -ORTo answer the intercom call on the pendant, press . 3.
Phonebook The phonebook stores up to 50 entries, which are shared by all devices. Add a phonebook entry 1. Press MENU when idle. 2. Scroll to Phonebook, then press SELECT on the cordless handset/ SELECT on the telephone base. 3. Scroll to Add contact, then press SELECT on the cordless handset/ SELECT on the telephone base. 4. Enter a number. -ORCopy a number from the redial list by pressing REDIAL then or , or pressing REDIAL repeatedly to find the desired number.
Phonebook Dial a phonebook entry 1. Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 39). 2. When the desired entry displays, press or on the handset, or SPEAKER on the telephone base to dial. Edit a phonebook entry 1. Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 39). Press SELECT on the cordless handset/EDIT on the telephone base. 2.
Photo speed dial The telephone system has four photo speed dial locations, where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. You must set the speed dial numbers to the corresponding locations before using them. We recommend you store two contacts that you may need to call them more often or right away to photo speed keys 1 and 2. Store a photo speed dial entry 1. 2. 3. 4. 5. Press MENU on the telephone base ���������� when idle�.
Photo speed dial Dial a photo speed dial number To dial with the telephone base: • Press a photo speed dial key to dial the number stored in the corresponding photo speed dial location. To dial with the pendant: • Press 1 or 2 to dial the number stored in the corresponding photo speed dial location. -ORUse the voice command feature to dial (see page 59).
Caller ID The caller ID log stores up to 50 entries, which are shared by all system devices. Missed call indicator When there are calls that have not been reviewed in the caller ID log, the screens display XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a caller ID log entry marked NEW on the cordless handset or NEW on the telephone base, the number of missed calls decreases by one.
Caller ID View dialing options While reviewing the caller ID log, press QUIET# on the cordless handset or # on the telephone base repeatedly to display different dialing options for local and long distance numbers before dialing or saving the telephone number in the phonebook. Press 1 repeatedly if you need to add or remove 1 in front of the telephone number before dialing or saving it in the phonebook.
Reminder About the reminder The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times. Add a reminder Each reminder can be up to four minutes in length. The total storage capacity for the announcement, messages, memos and reminders is approximately 14 minutes.
Reminder Review reminders When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the recording. After the last reminder, the screen displays End of reminder and you hear, “End of reminder.” To play reminders with a cordless handset: 1. Press MENU when idle. 2. Scroll to Reminder, then press SELECT. 3. Press SELECT to select Review. The reminders play automatically. To play reminders with the telephone base: 1. Press MENU when idle. 2.
Answering system settings Answering system Use the answering system menu of a cordless handset or telephone base to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code and message recording time. Announcement The telephone is preset with a greeting that answers calls with, “Hello. Please leave a message after the tone.” You can use this preset announcement, or replace it with your own.
Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the ANS light on the telephone base turns on and ANS ON displays on the cordless handset. To set answer on/off with a cordless handset: 1. 2. 3. 4. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Answer ON/OFF, then press SELECT. Scroll to On or Off, then press SELECT.
Answering system settings Number of rings You can choose two, three, four, five or six rings, or toll saver. With toll saver selected, the answering system answers after two rings if you have new messages, or after four rings when there are no new messages. This enables you to check for new messages and avoid paying long distance charges when calling from out of your local area. To set number of rings with a cordless handset: 1. 2. 3. 4. 5. Press MENU when idle. Scroll to Answering sys, then press SELECT.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. To set remote access code with a cordless handset: 1. 2. 3. 4. 5. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Ans sys setup, then press SELECT. Scroll to Remote code, then press SELECT. Enter a two-digit number, then press SELECT.
Answering system settings To set message alert tone with the telephone base: 1. 2. 3. 4. Press MENU when idle, then press SELECT to select Answering system. Scroll to Ans sys setup, then press SELECT. Scroll to Msg alert tone, then press SELECT. Scroll to On or Off, then press SAVE. Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. To set message recording time with a cordless handset: 1. 2. 3. 4. 5. Press MENU when idle.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation Using the answering system and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.
Answering system operation Call screening To screen a call at the telephone base: If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system. Options while a message is being recorded: • Press qVOL or pVOL to adjust the listening volume. • Press /STOP to temporarily turn off the feature. • Press SILENCE to temporarily mute the feature.
Answering system operation Message playback To play messages on a cordless handset: 1. Press MENU when idle. 2. Press SELECT to select Play messages. 3. If you have only new or old messages, the messages play automatically. -ORIf you have both new and old messages, scroll to Play new msgs or Play old msgs, then press SELECT. Options during playback: • Press VOL+ or VOL- to adjust the message playback volume. • Press 6 to skip to the next message. • Press 4 to repeat the message.
Answering system operation To play messages at the telephone base: 1. Press PLAY when idle. 2. If you have only new or old messages, the messages play automatically. -ORIf you have both new and old messages, scroll to Play new msgs or Play old msgs, then press SELECT. Options during playback: • Press qVOL or pVOL to adjust the message playback volume. • Press /SKIP to skip to the next message. • Press /REPEAT to repeat the message. Press /REPEAT twice to hear the previous message.
Answering system operation Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages with a cordless handset: 1. 2. 3. 4. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Delete all old, then press SELECT. Press SELECT to confirm. To delete all old messages with the telephone base: 1.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. 1. Dial your telephone number from any touch-tone telephone. 2. Enter the two-digit security code after the announcement and the long beep. 3. The system announces, “Press star for reminder or press pound to listen to messages.” Press or #.
Voice command About voice command Use voice command Press VOICE VOICE By saying certain commands to the pendant, you can hear information such as the date or time, or call photo speed dial numbers, or even review call log, messages or reminders. Press VOICE on either side of the pendant when the telephone is idle. After you hear a beep, say your command to the pendant. Common commands “What can I say?” - To hear a list of voice commands. “What time is it?” - To hear the current time.
Voice command Use voice command Messages Press VOICE and say “Review messages.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip message.” - To skip to the next message. “Repeat message.” - To repeat the message. “Slow playback.” - To slow down the message playback. • To resume normal playback, press VOICE and say “Play normal.” “Stop.” - To stop the message playback. “Delete.” - To delete the current message. “Cancel.
Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation While in handset use (talking*) While in speakerphone mode (talking*) While not in use (standby**) Operating time Up to seven hours Up to five hours Up to seven days * Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.
Appendix Pendant battery It takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation While in speakerphone mode (talking*) Operating time Up to five hours * Operating time varies depending on your actual use and the age of the battery. The battery needs charging when: • You hear “Low battery.” • There is an alert tone every one minute. • The pendant status light flashes red or is solid red.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • If there are backup batteries in the telephone base, make sure they are correctly installed.
Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset or the pendant may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly.
Appendix Troubleshooting Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I have accidentally set my cordless handset/telephone base LCD language to Spanish or French, and I don’t know how to change it back to English. • Press MENU, then enter the code 364#. I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
Appendix Troubleshooting I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. The telephone does not ring when there is an incoming call. • Make sure that the ringer is not off. • Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. • Make sure you plug in the power cord securely.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset/pendant. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting My caller ID isn’t working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment.
Appendix Troubleshooting The answering system does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the cordless handset and ANS light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored. • If the memory is full or the system is off, the system will answer after 10 rings.
Appendix Troubleshooting The answering system does not record messages. • Make sure that the answering system is on. ANS ON should show on the cordless handset and ANS light on the telephone base should be on. • Make sure the memory of the answering system is not full. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail. Common cure for electronic equipment.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Important safety instructions 12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: • When the power supply cord or plug is damaged or frayed. • If liquid has been spilled onto the product. • If the product has been exposed to rain or water. • If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode: 1. Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged batteries. 2. While you press and hold FIND HS, plug the telephone base power adapter back to the power outlet. 3.
Appendix Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind. Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL.
Appendix The RBRC® seal ® The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. ® The RBRC program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty in the United States of America, please visit our website at www. vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 1.0.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Telephone base: 1921.536-1928.448 MHz Handset: 1921.536-1928.448 MHz Pendant: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirements Telephone base: 6V DC @ 400mA Handset charger: 6V AC @ 300mA Handset battery: 2.
Index A E Add a handset 9 Add a pendant 10 Add a photo 19 Add a reminder 45 Announcement 47 Answer a call 29 Answering system and voicemail 52 Answering system operation 52–58 Answering system settings 47–51 Answer on/off 48 Audio Assist 30 ECO mode 75 Edit a phonebook entry 40 End a call 29 Equalizer 30 F Find handset/pendant 35 H Battery 2, 6, 7, 61, 62 Handset battery charging 7 Handset battery installation 2 Handset charger installation 3 Handset layout 16–17 Handset locator 35 Happy message 27 H
Index M Maintenance 76 Make a call 29 Memo 57 Menu 20 Message alert tone 50, 54 Message capacity 53 Message playback 55–56 Message recording time 51 Missed call indicator 43 Mute 31 Remote access 50, 58 Rename 24 Review reminders 46 Review the caller ID log 43 Ringer silencing 32 Ringer tone 21 Ringer volume 20 S Number of rings 49 Save a call log entry 44 Set date and time 22 Share a call 36 Speakerphone 30 Speed dial 18–19, 41-42 O T N Operating range 75 P Pendant attachment 5 Pendant battery cha
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008. Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Printed in China.
