System Administrator’s Guide AT&T SB67030 Deskset AT&T SB67010 PSTN Gateway © 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CONTENTS Preface....................................................................................................................................................... 6 Using This Guide .................................................................................................................................................................................................................6 Topic Navigation .............................
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Call Forward - No Answer to an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Call Forward - No Answer to an Outside Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Phone Settings.................................................................................................................................................................................................................. 84 Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Station Directory . . . . . . . . . . . . . . . .
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Technical Specifications.................................................................................................................... 136 Maintenance ........................................................................................................................................ 138 Avoid Rough Treatment..............................................................................................................................
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide PREFACE This System Administrator’s Guide provides instructions for installing and setting up your system. We recommend that you make one person responsible for controlling the system-wide features described in this guide. Before using this AT&T product, please read “Important Safety Instructions” on page 139 of this manual.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Topic Navigation Your SB67010 PSTN Gateway System Administrator’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions for this administrator's guide. Return to Main Menu Task Click on this link to move to beginning of the instructions for this task. Acrobat® Navigation Click on a bookmark to go to the first page of the listed topic.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Text Conventions Table 1 lists text formats used in this manual to help you identify items referenced within the following procedures. Table 1. Text Conventions Text Format Description Screen Identifies text that appears on the screen in a menu or prompt. HARD KEY or DIAL PAD KEY Identifies a hard key, including the dial pad keys. Identifies a Soft key. “Topic Navigation” on page 7 Preface Identifies a hyperlink to a task.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Procedure Format The procedures in this guide are each contained on a single page, unless otherwise noted. Each page contains the topic heading and a procedure table, as shown in Figure 2. The screen images appear in clockwise order, as indicated by the numbers in Figure 2. Figure 2.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset/Handset Menu Navigation You are installing an AT&T SB67030 Deskset. To access items in the Deskset menus, you can either use the navigation key to highlight the function and press SELECT or press a numeric key on the dial pad. The procedures in this guide use the numeric dial pad entry as the preferred method for selecting a function.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 1 INSTALLATION This chapter provides information for physically installing a SB67030 Deskset and an SB67010 PSTN Gateway. Configuring and setting up the features are covered in “System Description” on page 27.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway and Deskset Placement Avoid placing the Gateway and Deskset too close to the following: Communication devices, such as television sets, VCRs, or other cordless telephones Excessive heat sources Noise sources, such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting Excessive dust sources, such as a workshop or garage Excessive moisture Extremely low temperature
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 4 illustrates the Deskset parts. Deskset Base Deskset Stand Handset Power Adapter Figure 4.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide System Installation Overview If you install one Deskset before installing the SB67010 PSTN Gateway, the feedback described in this guide matches what you see on your system devices. The Gateway assigns the first Deskset to join the network as Extension 200. Figure 5 illustrates the minimum components needed to make the system work. NOTE: The system uses a Local Area Network (LAN) for system communication.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Network Configuration This system, shown in Figure 6, differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system, where all telephones connected to the same network intelligently route traffic and handle calls. The System can be installed on a new Local Area Network (LAN) or integrated into an existing network.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide All devices must be connected to the same Internet Protocol (IP) subnet or they will not be able to communicate with each other. Confirm either that all devices are connected to the same router, or that the first three octets of the IP address are the same for all system devices. In most installations, all Gateways and Desksets connected to the network obtain an IP address from the Dynamic Host Configuration Protocol (DHCP) server.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset Installation Option 1 Option 2 Install the SB67030 Deskset on a desktop or mount it on a wall. The desktop setup requires the Deskset Stand and provides two positions, Option 1 at 45° and Option 2 at 60°. If you use Option 2, rotate the Handset tab as explained in “To rotate the Handset tab for wall and Deskset Option 2 installation:” on page 21. To attach the Deskset stand: Insert Flexible Tabs Here Insert Solid Tabs Here 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect the RJ-45 Ethernet cable to the Deskset: With a PC connected to the network: 1. Unplug the RJ-45 Ethernet cable from your computer. 2. Plug that RJ-45 Ethernet cable into the Network jack on the back of the Deskset, as indicated in Figure 11. 3. Plug another RJ-45 Ethernet cable into the PC jack on the Deskset. 4. Plug the other end of the second RJ-45 Ethernet cable into your computer.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect power: Power Jack 1. Plug the power adapter into the DC Power jack on the back of the Deskset, as identified in Figure 12. 2. Plug the power adapter into an outlet not controlled by a wall switch. The display screen illuminates within about a minute. Figure 12. Power Connector Installation 19 If the user's computer is plugged into a UPS, consider plugging the Deskset into one, too.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect the corded Handset and an optional corded Headset Connect the corded Handset: 1. Plug the coiled end of the Handset cord into the Handset jack on the left side of the telephone, as identified in Figure 13. 2. Plug the end of the Handset cord with the five-inch straight line into the Handset, then hang up. Jack Connect an optional corded Headset: Handset Cord 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To rotate the Handset tab for wall and Deskset Option 2 installation: 1. Press the Switchhook and slide the Handset Tab toward the top of the base, as shown in Figure 16. Switchhook 2. Rotate the Handset Tab 180°, as shown in Figure 17. Handset Tab 3. Replace the Handset Tab back on the base, as shown in Figure 18. Figure 16. Handset Tab Figure 17. Handset Tab Rotation Handset Tab Figure 18.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Installation The system requires at least one SB67010 PSTN Gateway for receiving or making external calls. You can place the Gateway on a table top or mount it into a standard 19” metal rack. The Gateway must be installed within three feet of the building ground point. Install each Gateway using the following instructions. To mount the Gateway into a standard 19” rack: Mounting Screws Locating Indent Mounting Bracket 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: 1. To connect the Gateway to Earth ground: a. Loosen the screw retaining the silver grounding terminal on the back of the Gateway, as identified in Figure 22. b. Insert the spade/fork end of the grounding cable under the grounding terminal. c. Tighten the screw. d. Connect the alligator clip end of the grounding cable to the building ground point, usually located at the electrical breaker box.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: (Continued) 2. Plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC5.1V jack, as shown in Figure 23. Wait up to one minute until the screen lights up. CAUTION: To help prevent the loss of system data during power outages, plug the AC power plug into an Uninterruptible Power Supply (UPS). 3. Plug an RJ-45 Ethernet cable into the RJ-45 Ethernet port marked LAN.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: (Continued) The Gateway power-up initialization sequence follows: Figure 24. Synchronizing 4. a. About 20 seconds after turning on power to the Gateway, the POWER LED turns on and the Initializing message displays on the screen a few seconds later. b.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide NOTE: When your installation is complete, back up the Deskset and system settings. See “Backup/Restore Settings” on page 91. NOTE: For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada dial 1 (888) 883-2474.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 2 SYSTEM DESCRIPTION This section provides a description of system functions and features. The complete telecommunications system includes: AT&T SB67010 PSTN Gateway - Provides an interface between the IP-based system and the Public Switched Telephone Network (PSTN). The Gateway controls system components and access to external communications networks.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Operation Figure 26 illustrates the Gateway features and connections. The Gateway connects up to four external phone lines to the System network. Up to four Gateways provide up to 16 PSTN lines. The Monochrome Display provides system and network status, and device information and configuration data. PSTN jacks 1-4 (FXO ports) use traditional 2-conductor wiring. Soft-reset - When pressed momentarily, reboots the Gateway.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 27 provides an illustration and description of the Gateway display. Status LEDs Power LED Menu Navigation Keys Key Used To: LED Description Dual-color Status LEDs indicate the status for each PSTN line. Indications include: Navigate through the menus, and to increment/decrement editable fields. Move the highlight bar to the previous or next item in the list, respectively.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Recovery After Power Failure CAUTION: To help prevent the loss of system data during power outages, plug the AC power plug into an Uninterruptible Power Supply (UPS). To restore the system after an AC power failure: Figure 28. Synchronized Screens Allow at least 30 seconds for the Gateway to boot up again after a power failure. The following power-up initialization sequence occurs: a.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the system after an AC power failure: (Continued) Figure 29. Idle Screen If the Gateway cannot find a DHCP server on the network, it will assign a link-local address that begins with the number 169 (169.xxx.xxx). The presence of computers and other devices on the same network could produce many requests for IP addresses, straining the network.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 3 GETTING STARTED The first Deskset to join the network becomes Extension 200. The system searches for a Dynamic Host Configuration Protocol (DHCP) server. If a DHCP server is found, it assigns IP addresses to all devices. If no DHCP server is found, then the system self-assigns link-local addresses. If a Deskset is disconnected for a substantial length of time, a new IP address may be assigned to it when reconnected.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Main Menu The Gateway displays the Idle menu upon completion of the power up sequence. Access the Main menu to perform the system operation functions. To access the Main menu from the idle screen, press the following functions: Device Information Network Status Configuration key. The menu provides the Press the key to highlight an entry, then press to see information about your Gateway or your Network.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Configuration Press / in the main menu until Configuration is highlighted and press to display the Configuration menu. The current setting is indicated with [x]. You can use this interface or the WEBUI to restore factory defaults and upgrade software. Here are the configuration settings: Getting Started Configuration — Current Gateway settings. Auto IP (DHCP) — Is set automatically.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Upgrade Software To upgrade the software to the latest version: Press menu. 2. Press to highlight Upgrade Software and press searching for a host and new software. / in the main menu until Configuration is highlighted and press 1. to display the Configuration to initiate the software upgrade process. The device starts If a host cannot be found, the Host Not Found message displays.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Gateway Reset Press the RESET button shown in Figure 30 by inserting a pen or paper clip into the hole and applying pressure to the button. Pressing the RESET button for less than five seconds reboots the Gateway (your system settings are unaffected).
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset Admin Settings The WEBUI provides a complete interface for setting up your system (see “The WEBUI” on page 56), but some settings are also available from any Deskset in the system. To display the Admin Settings menu: Menu 1. Press MENU to display the Menu screen shown in Figure 31. 1. Deskset Settings 2. Press 3 on the dial pad to display the Admin Settings screen shown in Figure 33 on page 38. 3.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Admin Settings 1. Call Fwd-NA Function Submenu 1. “Call Fwd-NA” on page 39 1. Call Forward All Target (Ext/VM/Line) 2. to Ext: xxx (VM) 3. to Line: xxx-xxx-xxxx 2. Fwd/Trans to line (Enabled) 3. Restore Default Settings 4. IP Settings Call Fwd-NA Delay <5/10/15/20…45> (Auto) 5. Reset User Password 2. “Fwd/Trans to line” on page 43 6. Software Upgrade 3.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Fwd-NA Each Deskset defaults to forwarding unanswered calls to Voicemail after they ring for 15 seconds. You can change the target destination to another extension or an external line, or the administrator can turn off call forwarding when there is no answer. You can change the delay to a number between five and 45 seconds. To set up Call Forward No Answer: Figure 34. Call Fwd-NA Settings 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to Voicemail To forward all unanswered calls to voicemail: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown in Figure 35, with the current Call Forward target in the top field. 3. Press the Figure 35. 4. Press the 5.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to an Extension To forward all unanswered calls to an extension: Figure 37. Call Fwd-NA Settings 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 1 on the dial pad to display the Call Fwd-NA Settings screen shown in Figure 37, with the current Call Forward target in the top field. 3. Press the Figure 37. 4. Press the navigation key to move to the to Ext: editable field.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Call Forward - No Answer to an Outside Line You may use the Telephone Line to Telephone Line Call Timer to limit the duration of calls transferred to outside lines, because they use two of your telephone lines. (See Telephone Line to Telephone Line Call Timer “Basic Settings” on page 63.) To forward all unanswered calls to an outside line: Figure 39. Call Fwd-NA Settings 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Fwd/Trans to line The System Administrator may enable or disable the ability to forward or transfer a call to an external line because these features use two of your telephone lines. This function is enabled by default. Disabling this function prohibits the user from sending a call to an external line via the Gateway. To toggle the Forward/Transfer to an external line: 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Restore Default Settings To restore the default settings: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 3 on the dial pad to display the Restore Default screen shown in Figure 43. 3. Press to confirm. Figure 43. Restore Default Restoring defaults deletes the entries in the Directory, Call Log, Redial, Quick Dial, and all user settings configurable through the Deskset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Table 2.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IP Settings To display the IP status: Figure 44. IP Settings Getting Started 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 4 on the dial pad to display the IP Settings screen shown in Figure 44. 3. Perform one of the following: a. Press 1 to select IP Configuration. See “To set the IP Configuration or edit the IP Address:” on page 48. b. Press 2 to select Set/Edit Static IP.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IP Configuration The system defaults to automatically setting the IP address. An Internet Protocol (IP) address is an individual numeric identification assigned to devices on a computer network. Valid IP addresses enable devices on the network to synchronize with each other and enable communication. IP addresses can be assigned in two ways: Automatically by a DHCP server on the network.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide . To set the IP Configuration or edit the IP Address: Figure 45. IP Configuration Getting Started 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 4 on the dial pad to display the IP Settings menu shown in Figure 44 on page 46. 3. Press 1 to select IP Configuration. 4. Press the or in Figure 45. 5.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Set/Edit Static IP If your business requires a static IP address, contact your network administrator. To set and edit static IP Address: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 4 on the dial pad to display the IP Settings screen shown in Figure 46. 3. Press 2 to display the Static IP Edit screen shown in Figure 47. 4. Enter digits. Figure 46.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IP Status This screen is for informational purposes only. To view the IP status: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 4 on the dial pad to display the screen shown in Figure 44 on page 46. 3. Press 3 to display the IP Status screen shown in Figure 48. 4. Press the screen.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Reset User Password Having a user password is not required. If you want to eliminate the need for a user password, or if you want to clear the user password so you can enter a new one, you need to reset the user password. To reset the user password: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 5 to begin the password reset process. The confirmation screen shown in Figure 49 displays. 3.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Software Upgrade NOTE: The Admin Settings menu contains six entries. To view the Upgrade Software entry, it is necessary to press the navigation key. To access the Software upgrade feature: 1. Perform the “To display the Admin Settings menu:” procedure on page 37. 2. Press 6 to display the screen shown in Figure 51. The system scans for an upgrade. If an upgrade is available, the screen shown in Figure 52 displays. Figure 52.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To access the Software upgrade feature: (Continued) If no upgrade is available the screen shown in Figure 53 displays. 3. Press to install the upgrade. The screen shown in Figure 54 displays. 4. Press when the upgrade is complete to return to the User Settings menu. Figure 54. Upgrade Complete Figure 53. No New Version The Deskset will automatically reset at the end of the software upgrade process.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Deskset Reset Press the RESET button shown in Figure 55 by inserting a pen or paper clip into the hole and applying pressure to the button. Pressing the RESET button for less than five seconds reboots the Deskset (your user settings are unaffected).
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 4 SYSTEM CONFIGURATION The Web User Interface (WEBUI) shown in Figure 58 on page 57 allows you to configure certain system functions such as global settings and the System Directory. The WEBUI is embedded in every SB67030 Deskset and SB67010 PSTN Gateway. CAUTION: In most cases there are multiple settings on one page. Changing a setting does not instantly apply the new value. Click on the WEBUI to save all changes on that page.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide The WEBUI The WEBUI consists of web pages with editable settings that allow you to administer the System. See “System Configuration” on page 55 for more details.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Web User Interface (WEBUI) Overview Once a Gateway and at least one Deskset are connected to the LAN, you can use the Web User Interface (WEBUI) to administer the system. Only one person should log in as System Administrator at a time to prevent accidentally overwriting and losing intended changes. This guide provides WEBUI access information for System Administrators.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CAUTION: Only one person at a time should log in as the System Administrator to prevent unintentional overwriting of changes. If changes are being made from a Deskset and WEBUI simultaneously, they are applied on a first-come-first-served basis. As system configuration is session-based, changes are only transmitted globally when the session ends (either by pressing on the Deskset, or clicking on the WEBUI). .
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Error Handling If you type an invalid value into one of the WEBUI fields and click , the page is not saved. The WEBUI displays an error message at the top of the page. The field with the incorrect value is highlighted, as shown in Figure 59. . Error Message Invalid Entry Figure 59.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide System Settings Use the WEBUI to make changes to the System Settings. CAUTION: When making changes to the System Settings through the WEBUI, ensure that no one is using an extension. It is a good idea to block off a time period for system configuration and inform all users not to make any calls during that time or make the changes after office hours.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Viewing System Information To view system information: 1. Log in as administrator. The System Information screen shown in Figure 60 displays. 2. Click System Settings in the left navigation menu to see the screen at any time from within the WEBUI. 3. Click System Information to display the Desk Phones, Gateways, and Lines. 4.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 61.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Basic Settings To view or modify the system Basic Settings: 1. Click Basic Settings in the left navigation menu to access the System Basic Settings screen shown in Figure 62. 2. Change the Administrator User ID and/or Administrator Password. The Administrator User ID and/or Administrator Password is limited to four to six digits. Values outside this range generate an error message. 3.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To view or modify the system Basic Settings: (Continued) 4. Use the Telephone Line to Telephone Line Call Timer feature to limit the duration of forwarded incoming calls to non-system phone numbers, such as to cell phones. When you forward these calls, two of your phone lines are in use for the duration of the forwarded call, one for the incoming call and one for the call to the forwarded line.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To view or modify the system Basic Settings: (Continued) c. Select your time zone from the Time Zone: drop-down menu. d. Click the Yes or No button for Daylight Savings Time:. OR 6. Click the Manual button. a. Enter the current time and date information to set your own time. b. Select your time zone from the Time Zone drop-down menu. c. Click the Yes or No button for Daylight Savings Time:. Click Figure 64.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Ring Groups Extensions can be grouped together to form up to 10 ring groups. For example, all extensions in the sales department could be defined as a ring group. Incoming calls may be forwarded to a particular ring group through the Auto Attendant. When the call is forwarded, all extensions assigned to the group ring. See “Auto Attendant Menu Choices” on page 77 for information on using ring groups in the Auto Attendant.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To create a Ring Group: 1. Enter an appropriate name for the new ring group. 2. Select the Target: for the ring group under Ring Group No Answer:. Select Off to let the ring group ring until the call is answered or the caller hangs up. Select Voicemail and enter a Target Extension: in the text box to assign an extension’s Voicemail to answer calls after the number of seconds you choose for Seconds before Forwarding:.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To edit a Ring Group: 1. Verify that the desired ring group name displays. (See “Ring Groups” on page 66 for more information on ring groups.) 2. Select an Available Extension. Then click add a ring group from this page. to OR Select a Ring Group Member. Then click delete a ring group from this page. 3. Figure 67. Edit Ring Group Menu System Configuration 68 Click to to save these settings when you are done.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Overview Use the Auto Attendant to automatically answer incoming calls. Depending on your system setup, your callers hear an opening menu providing instructions that allow them to use a touch-tone telephone to reach the appropriate person, ring group, Company Directory, or operator. This menu can be different at different times of the day (day, night, and lunch).
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Configuration Use the Auto Attendant General Settings menu shown in Figure 68 on page 69 to configure Auto Attendant Timing, Opening menu, and the Auto Attendant schedule. To set up the Auto Attendant Timing: 1. Click Auto Attendant in the left navigation menu. 2.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Opening Menu Selection The opening menu is what callers hear when the Auto Attendant answers an incoming call. If you have not created custom opening menus (see “Creating Auto Attendant Menus” on page 73), the opening menu for each mode is set to the default menu, as shown in Figure 70. The default prompt is: “Enter the extension number or enter 0 for the operator”. 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To set up the Auto Attendant Schedule: Figure 71. Auto Attendant Schedule Day/Night Menus System Configuration 72 The bottom portion of the partial screen shown in Figure 70 on page 71 is shown in Figure 71. Use it to set the start times for day and night modes for each day of the week, or you can accept the default times. Click on the drop-down boxes to adjust the time. Minutes are set in five-minute increments.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Creating Auto Attendant Menus You can create up to 20 menus that consist of recordings the callers hear and lists of actions they can take. To create the menus, plan what you want callers to be able to do. Write down the first announcement you want your callers to hear during daytime calls. These announcements are part of menus that you create. Use the Auto Attendant Menu Editor to provide your callers with choices by creating menus.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To create or edit a menu: (Continued) 4. Click to record the menu voice prompt. The menu shown in Figure 74 on page 76 appears. a. Select an extension to be used for recording the prompt. b. Follow the procedure on the screen to record a prompt. Hang up before you click . Set Direct Dial: Click the Enable Direct Dial On button shown in Figure 72 on page 73 to allow callers to directly dial users’ extensions.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To delete a current menu: 1. Select the menu name from the drop-down list. 2. The selected menu name appears in the Menu Name: dialog box as shown in Figure 73. 3. Click . Test Test Figure 73.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Voice Prompts To record Auto Attendant voice prompts: 1. 2. Perform the procedure shown in Figure 74. You need to identify an extension from which to record the voice prompts so you can use the telephone microphone for recording. The selected extension will ring. Lift the Handset to hear recording instructions. Press when you are done.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Auto Attendant Menu Choices To associate an action with a digit key (Press 1:, Press 2:, Press 3:), select the action from the drop-down menu described in Table 3. When the caller presses that key, the described action occurs. Create as many actions as you wish. Click when done. . Table 3. Auto Attendant Menu Choices Menu Choice Action None No action. Replay Replays the current message. Directory Accesses the Company Directory.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Name Recording for Auto Attendant Company Directory Either the administrator or the individuals can create name recordings at the Desksets. When Directory is enabled in Auto Attendant, these recordings are played back to callers to confirm their directory lookups. To record a personal name: 1. Press MENU to display the Menu screen shown in Figure 75. 2. Press 2 to display the User Settings menu shown in Figure 76. 3. Figure 75.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To record a personal name: (Continued) Play/Rec Name Personal Name 4. Press 1 to display the Play/Rec Name screen shown in Figure 79. 5. Press displays. NO NAME RECORDED to record a personal name. The screen shown in Figure 80 You are limited to a 10-second recording; recording stops automatically if you exceed the limit. Press Record to record name. Record Quick Dial Exit Figure 79.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide . To delete a personal name: 1. Name Recording 1. Play/Rec Personal Name 2. Delete Personal Name Use or to scroll then press SELECT or press 1 - 2. Quick Dial Figure 82. Name Recording Follow steps 1 though 3 of “To record a personal name:” on page 78 to display the Name Recording screen shown in Figure 82. 2. Press 2. The confirmation screen shown in Figure 83 displays. 3. Press to confirm.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Hold Message You can create a prompt for callers to hear when they are on hold. To record an on hold announcement: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Hold Message in the left navigation menu to display the On-Hold Announcement screen shown in Figure 85 on page 82. 3. From the drop-down menu, select the System extension number you will use to record the prompt.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Figure 85.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide System Directory Create a list of phone numbers (referred to as System list on the Deskset) that people at your business frequently call. These numbers are available to all of the extensions. To set up the System Directory: 1. Click System Directory in the left navigation menu to display the menu shown in Figure 86. 2. Click 3. Complete the form shown in Figure 87 with the information indicated. .
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Phone Settings Use the WEBUI to configure basic phone settings. “Basic Settings” on page 85 “Station Directory” on page 87 “Quick Dial Keys” on page 89 CAUTION: Change Phone Settings on only one Deskset at a time. CAUTION: When making configuration changes to a device using the IP address of another Deskset, ensure that no major changes occur on the Deskset whose IP address is being used.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Basic Settings The Phone Settings can be controlled by individual employees or the administrator. The Extension Basic Settings menu displays the settings for an individual extension. To set the Phone Settings - Basic Settings: 1. Click Phone Settings in the left navigation menu. 2. Select an extension from the Select Extension drop-down menu to display the menu shown in Figure 88. 3.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To set the Phone Settings - Basic Settings: (Continued) 6. To change the Call Forward No Answer Settings:. a. Select On or Off from the Call Forward: buttons. If you select Off, the extension rings until the call is answered or the caller hangs up. b. Select either Voicemail, Extension, or Telephone Line as the Target Type:. c. Enter the external phone number if Telephone Line has been selected as the Target Type:.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Station Directory Station Directories (referred to as a Personal list on the Deskset) are only available at the extensions for which they were created. They can be created by the administrator or by a Deskset user. To manage the Station Directory: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. You can also log in as a user, then proceed with step 3. 2.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To manage the Station Directory: (Continued) 8. Click to sort entries by last name. The button changes to . The button toggles between first and last name directory sort. 9. To delete Directory entries: a. Mark the entries to delete by selecting the checkbox to the left of each entry. b. Click entries are removed. 10. Click . 11. Press DIRECTORY at the selected extension to verify that the entries have been changed as desired.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Quick Dial Keys Quick Dial entries are only available at the extensions for which they were created. They can be created by the administrator or by a Deskset user. To create or edit Quick Dial entries: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. You can also log in as a user, then proceed with step 3. Figure 93. Quick Dial Keys Menu System Configuration 2.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Device Management To modify a system devices: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Device Management in the left navigation menu to display the menu shown in Figure 94. Figure 94. Device Management Menu System Configuration 90 To delete a device, select the device from the dropdown and click .
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Backup/Restore Settings Back up individual Deskset settings and system settings so that they can be restored if the network loses its settings. You can also back up a Deskset to copy the settings to other Desksets, or to save the settings before resetting a Deskset to factory defaults. CAUTION: Only back up one Deskset at a time. Only restore one Deskset at a time.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide . To back up the Deskset settings: 1. Click Device Management in the left navigation menu and then Backup/Restore. 2. Click Deskset Settings in the left navigation menu. The Backup/ Restore Deskset Settings screen shown in Figure 95 appears. 3. To backup Deskset settings, choose the extension from the top dropdown menu and click . 4. Your web browser opens a window asking you if you would like to save the backup file. Click .
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the Deskset settings: 1. Click Device Management in the left navigation menu and then Backup/Restore. 2. Click Deskset Settings in the left navigation menu. The Backup/Restore Deskset Settings screen shown in Figure 95 on page 92 appears. CAUTION: If you are restoring Deskset settings, ensure that there are no calls in progress or they will be dropped. Figure 96. Restore Deskset Settings 3.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To back up the System Settings: Figure 97. Backup/Restore System Settings 1. Log into the WEBUI using the IP address of the Gateway to be backed up. 2. Click Device Management in the left navigation menu and then Backup/Restore. 3. Click System Settings in the left navigation menu. The screen shown in Figure 97 appears. 4. Click . Your web browser opens a window asking you if you would like to save the backup file.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the System Settings: 1. Log into the WEBUI using the IP address of the Gateways (not a Deskset) to be restored. 2. If it is practical, unplug the PSTN lines from this Gateway while restoration is in progress to ensure you will not receive any incoming calls. If you have more than one Gateway, you do not need to unplug all of the other PSTN lines from the other Gateways, just the one that you are logged onto. 3.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Upgrade Device To upgrade the Deskset to the latest software version: New software versions improve system functionality. All Gateways should be running the same software version and all Desksets should be running the same software version. For installations with access to the Internet, we recommend automatic software installation, that allows your System to request the latest upgrade from our server.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Device Log If you have trouble with your system and you contact the installer or customer service, they may need the Device Log for troubleshooting. You are not able to read the file. To generate the device log: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Device Log in the left navigation menu to display the menu shown in Figure 100. 3.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Product Registration In order to keep your system up to date with the latest upgrades and ensure timely warranty support, it is extremely important to register your system. You can register you system online at http://telephones.att.com/sb67030. To obtain the MAC address and register your product: 1. Perform “To access the browser interface:” on page 57. 2. Click to display the MAC address table shown in Figure 101. 3.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Help To display the Help menu: 1. Log in as administrator. The System Information screen shown in Figure 60 on page 61 displays. 2. Click Help in the left navigation menu to display the menu shown in Figure 102. 3. Select the desired topic. The subject screen for that topic displays. Figure 102.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide C HAPTER 5 TROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 101 “General Troubleshooting” on page 109 “Gateway Troubleshooting” on page 114 “Deskset Troubleshooting” on page 118 “Cordless Handset Troubleshooting” on page 127 “Cordless Headset Troubleshooting” on page 132 “Technical Specifications” on page 136
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide COMMON TROUBLESHOOTING PROCEDURES Following are troubleshooting procedures that you will need to follow to accomplish some of the troubleshooting solutions on the following pages. Resolving Audio Echoes The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on external calls.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To resolve audio echo issues: (Continued) 3. Check the Loss numbers within the Line Calibration data box for each telephone line on each Gateway. A Loss number above 10 indicates good audio performance. 4. 5. If the loss number is below 10, the system will most often function normally, but there is an increased potential to encounter audio performance issues like echo.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems. a. b. Your LAN administrator should ensure the following minimum guidelines are met: A switched network topology, which requires attaching network components to switches rather than hubs, is recommended.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Reintroducing a Deskset Into the System If the Deskset screen displays Synch Failed, Kicked, or Synchronizing for a long time, you may need to remove the Deskset from the system and reintroduce it. This problem may have been caused by the Deskset having been part of a different network or be the result of a network disruption, which may have been caused by an AC power failure. To reintroduce a Deskset into the system: 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To reintroduce a Deskset into the system: (Continued) 4. 5. If you backed up the Deskset settings in Step 2, restore your settings. a. Log onto the WEBUI as the Administrator at the PC where you stored the backup file. b. Click Device Management, then click Backup/Restore. c. Under Restore Deskset Settings, select the extension that you backed up from the drop-down list. d. Select the backup file. e. Click Restore Extension.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Reintroducing a Gateway Into the System If a Gateway screen displays Synch Failed or Kicked or Synchronizing for a long time, you may need to remove the Gateway from the system and reintroduce it. This problem may have been caused by the Gateway having been part of a different network or the result of a network disruption, which may have been caused by an AC power failure. To reintroduce a Gateway into the system: 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To reintroduce a Gateway into the system: Continued) 6. 7. Restore your settings. a. Log onto the WEBUI as the Administrator at the PC where you stored the backup file. b. Click Device Management, then click Backup/Restore. c. Under Restore System Settings, click and select the correct backup file. Click Restore System Settings.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Power-fail Recovery Procedure When AC power returns after a power failure, if a device is setup to use DHCP and the device cannot find a DHCP server on the network, the device will assign itself an IP address. This is called a self-assigned link-local address and the IP address begins with the number 169 (169.254.xxx.xxx).
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide GENERAL TROUBLESHOOTING Symptom Cannot access the WEBUI login page from computer. Probable Cause Corrective Action The computer is not connected to same subnet (network) as the Deskset. Verify the IP address. You must correctly enter the IP address of your Deskset into your Internet browser’s address bar. At the Deskset, press MENU -> 4 to see the IP address.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action An Extension number was not changed correctly. That Extension may have been on a call while the Extension number was changed in the WEBUI or someone tried to change the extension number to a number that was already being used. Change the Extension number again. Make sure no one is at using that Extension while you are changing its settings.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom You hear echoes, distorted speech, or static. Calls are dropped. General Troubleshooting Probable Cause Corrective Action At least one of the PSTN lines has DSL, which is not properly filtered. Make sure you have a DSL filter plugged in between each DSL line and the wall jack. You may need a higher quality DSL filter than you are using.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action A call is forwarded to an external telephone line and the call is disconnected. Telephone line to telephone line call times have been restricted. Calls that are forwarded to another external phone line use two PSTN lines for the duration of the call. To avoid tying up two PSTN lines, these calls are on a timer.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom My PC, which is connected to the LAN through the Deskset, briefly loses its network connection. Device does not connect with other devices on the same subnet. General Troubleshooting Probable Cause Corrective Action For PCs connected to the LAN through Desksets, disruption to the Deskset operation affects the PC.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide GATEWAY TROUBLESHOOTING Symptom Gateway does not work at all. Gateway screen displays Network Down. Probable Cause Corrective Action There is no power to the device. The Ethernet cable is unplugged. Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch. Verify that the DC plug is plugged into the power jack marked DC5.1V on the front of the Gateway.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Gateway screen displays Kicked. (Continued) Deskset cannot make or receive phone calls and the Gateway screen displays Synchronizing. Gateway Troubleshooting Probable Cause Corrective Action The Gateway has returned to the system after being deleted from the system. Reset to factory defaults by using a paper clip to press and hold the reset switch (located on the front of the unit) for more than five seconds.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom (Continued) Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing. Gateway is not active immediately after a power interruption. Gateway Troubleshooting Probable Cause Corrective Action (Continued) The Deskset cannot locate the DHCP server or the Deskset cannot obtain an IP address from the DHCP server, or is the only device on the subnet. The Gateway must reinitialize.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Bypass port does not work during power failure. The PSTN line is not in the correct port. Make sure there is a PSTN line plugged into Line 4. Make sure an analog phone is plugged into the bypass port (using a modular line cord). Red line lights do not flash when the telephone line cords are plugged into the Gateway after power is switched on.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide DESKSET TROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T SB67030 Deskset User’s Guide”. Symptom Deskset does not work at all. Deskset screen displays Network Down. Probable Cause Corrective Action There is no power to the device. The Ethernet cable is unplugged. Deskset screen displays Synch Failed.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Deskset screen displays Kicked. Other Desksets do not appear in extension list. Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing. Deskset Troubleshooting Probable Cause Corrective Action The Deskset was configured on another network. To save your local settings, back up the Deskset (see “Backup/Restore Settings” on page 91).
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom (Continued) Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing. Deskset Troubleshooting Probable Cause Corrective Action (Continued) The Deskset cannot locate the DHCP server or the Deskset cannot obtain an IP address from the DHCP server, or is the only device on the subnet.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot make external calls. Deskset does not receive incoming calls. Excessive echo heard at the Deskset on external calls. Deskset Troubleshooting Probable Cause Corrective Action An external line cannot be accessed through the Gateway. Incoming call notifications have been suppressed or are unable to reach the Deskset. The automatic line calibration did not run properly.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Deskset is not active immediately after a power interruption. The Deskset must reinitialize. Allow at least one minute for the Deskset to boot up again after a power failure. Deskset does not receive voicemails. Calls are not being directed to Voicemail, or the Voicemail memory is full. Check that Call Forward All (FWD ON) is not on.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Deskset does not automatically forward a call to an external phone number. Probable Cause Corrective Action Forwarding to external line has been disabled or Call Forward All settings are incorrect. Check that Forwarding to an external line has been enabled (see “Call Forward - No Answer to an Outside Line” on page 42).
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot transfer call to external line. Caller ID is not working. The display shows and a digit for the name, and the same digit for the phone number. DDN (Directory Dial Numbers) numbers do not dial out properly from the Call Log. Deskset Troubleshooting Probable Cause Corrective Action Transferring to an external line has been disabled, or no lines are available.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Incomplete Voicemail messages. System does not respond to remote Voicemail commands. Probable Cause Corrective Action Recording interrupted by timeout or full memory. The system cannot detect DTMF tones. If a caller leaves a very long message, part of it may be lost when the Deskset disconnects the call after two minutes.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Deskset soft keys have changed. Probable Cause Corrective Action The highlight bar has moved to another line. The soft keys reflect the call state and Deskset functions. They change depending on which line is highlighted. For example, there may be a held call, active call, or incoming call on the screen. To view the soft keys for that call, move the highlight bar by pressing the or navigation key.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CORDLESS HANDSET TROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T SB67040 Cordless Accessory Handset User’s Guide”. Symptom Handset does not work at all (LCD is black). Extension number does not match the Deskset. Probable Cause Corrective Action There is no power to the device. The Handset has been registered to another Deskset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Handset registration is not working. Cannot make external calls. Probable Cause Corrective Action The Handset and the Deskset are not communicating with each other. The Handset cannot communicate with the Deskset. Cordless Handset Troubleshooting 128 Confirm you have placed the Handset in the Charger, and check that the screen on the Handset turns on, before you press the soft key on the Deskset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Probable Cause Corrective Action Cannot create new Directory or Quick Dial entry. This feature is not supported on the Handset. Although you can access the Directory or Quick Dial on the Handset, creating, deleting, or editing entries can only be done on the Deskset or WEBUI. Handset does not receive incoming calls. Incoming call notifications have been suppressed or are unable to reach the Handset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot locate Handset using on the Deskset. Handset displays Deskset in Use when trying to make a new call. Probable Cause Corrective Action The Handset battery is dead, Handset is out of range; or Handset is not registered. If the soft key does not appear on the Deskset, then the Handset is not registered. If the Handset battery is dead or the Handset is out of range, the locator tone does not sound.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Poor audio quality. Speech is cutting out. My Handset does not receive a global page. Probable Cause Corrective Action The Handset is almost out of range or is experiencing interference. This feature is not supported on the Handset. Cordless Handset Troubleshooting 131 You may be close to being out of range. Try moving closer to the Deskset. Other electronic products can cause interference with your Handset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CORDLESS HEADSET TROUBLESHOOTING For more information about the corrective actions recommended in this troubleshooting section, see the “AT&T TL7600 Cordless Headset User’s Guide”. Symptom Headset does not work at all. The light on the Headset is orange/blue and the Headset does not work. Probable Cause Corrective Action There is no power to the device. The Headset is not registered.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Headset registration is not working. Poor audio quality. Speech is cutting out. HEADSET key on the Deskset does not work. MUTE key on the Deskset does not mute the Headset. Probable Cause Corrective Action The Headset and the Deskset are not communicating with each other. Confirm you have placed the Headset in the Charger before you press on the Deskset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot make calls. Deskset shows no indication that Headset is on a call. Probable Cause Corrective Action The Headset cannot communicate with the Deskset. The Headset is registered to another Deskset. Cordless Headset Troubleshooting 134 First, check if the Deskset can make external calls. If not, then consult “Deskset Troubleshooting” on page 118. Confirm that your Headset is registered to a Deskset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Symptom Cannot deregister Headset. Probable Cause Corrective Action The Deskset is unavailable. Cordless Headset Troubleshooting 135 Deregister the Headset at the Deskset.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide TECHNICAL SPECIFICATIONS The following table lists the technical specifications for the SB67010 PSTN Gateway, SB67030 Deskset, SB67040 Cordless Handset, and TL7600 Cordless Headset. Table 4. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Cordless Handset: 1921.536-1928.448 MHZ Deskset: 1921.536-1928.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Table 4. Technical Specifications (Continued) Feature Specification Charger: 6V DC @ 200mA Deskset: 5.1V DC @1700mA Gateway:5.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide MAINTENANCE Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship them. Avoid Water Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide IMPORTANT SAFETY INSTRUCTIONS This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire or electric shock.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed. If liquid has been spilled on the product. If the product has been exposed to rain or water. If the product does not operate normally when following the operating instructions.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide LIMITED WARRANTY The AT&T brand is used under license. For customer service, repair, replacement, or warranty service and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474. 1.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide 4.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide The manufacturer will return any repaired or replaced PRODUCT under this Limited Warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please retain your original sales receipt as proof of purchase.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide GLOSSARY This glossary provides definitions that are specific to this business telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide CFNA (Call Forward - No Answer): Automatically forward unanswered calls to Voicemail or an extension or external phone number default: The original product settings DHCP (Dynamic Host Configuration Protocol): A network protocol that automatically assigns computer IP addresses dial pad: The 0 through 9, *, and # keys on the Deskset and Cordless Handset direct dial: Allowing callers to directly dial users' Extension numbers after an Auto Atten
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide Extension number: The three-digit number representing each individual Deskset factory default: The original product settings flash memory: Reprogrammable system storage used for storing software upgrades FWD ON ( ): An indicator in the top right corner of the Deskset display that appears when the Call Forward feature has been turned on.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide LED (Light Emitting Diode): A small light on a device that indicates status link local address: A local address used for network address creation when no external source of network addressing information is available link loss: Occurs when the connection between two RF devices fail, such as between the system Deskset and the optional Cordless Headset or Handset live dial: Dialing after the phone is off hook MAC address (Media Access Control
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide P2P (Peer to Peer): A telecommunication system architecture in which some resources associated with a device are directly available to other similar system devices page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on page caching: Most web browsers store recently obtained website data on a local hard drive. The browser then only asks for data that has changed since the last download.
AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide static IP address: An IP address that is manually assigned to a computer by a System Administrator. This type of addressing requires specific knowledge of the LAN. station: Another term for extension Subnet (Subnetwork): Typically a LAN served by one router supervised transfer: Occurs when you communicate with the transfer recipient before completing a transferred call.
