User`s manual

Thomas, ET, Juliet Classic, Juliet Pro, Juliet Pro 60 22
We get some of the same questions repeatedly, so we've included them
below. If you have a problem not covered here, call our toll free Customer
Support phone number at 1 [phone] or 1 [phone] for
international customers. We will be equally pleased to help you OR to learn
from your experience.
With the Embosser
Q. Where's my last page? It's missing!
A. This problem occurs with interpoint embossers because interpoint
embossers process two pages at once. Your last page is probably an
odd-numbered page, which means it's still in the buffer of the embosser.
(On interpoint pages, odd pages are the "top," even pages are the "bottom,"
and both of them emboss together at the same time.) Free your last page
by pressing the OL key followed by the FF key, and your last page will
emboss, with the opposite side blank. Cure this problem in future interpoint
documents by adding an extra page break character at the end of Braille
text that ends on an odd-numbered page.
Q. Could I have a bad parallel cable? The embosser makes the right tones,
the computer sends data--but nothing happens!
A. First press the OL key, then the FF key to rule out the possibility of a
partial page left in the buffer. If nothing embosses, then check the integrity
of the cable connection by trying an exact replacement if you have one. If
you have a print printer nearby with a parallel cable attached, borrow it
temporarily, and attach it between the computer and the embosser. If the
cable was at fault, the borrowed cable will fix the problem. If nothing still
happens, eliminate the cable from your list of suspects, since it is unlikely
that you have two "bad" cables. Make sure your parallel port hasn't been
redirected via a DOS mode command buried somewhere in your autoexec
file. Also, be sure that you aren't inadvertently connected to a second
parallel port.
Q. Could I have the wrong serial cable connected between embosser and
computer, or are all serial cables the same?
A. You could easily have the wrong cable connected, although we try to find
out what type of serial connection you require when preparing your order to
avoid this very problem. If you have followed our earlier directions for
matching serial parameters, and the embosser is not responding to a transmit
or print command, make sure the cable involved is the one that came with
the embosser. Then check to be sure it is connected to the computer serial