User`s guide

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Wrong Device Installed
If you insert theSkylink Pro™ adapter on a Windows XP SP2 PC “prior” to installing the
software, the adapter will be incorrectly installed as a Smart Link USB Modem.
Simply proceed to install theSkylink Pro™ software and it will resolve the issue and
install the adapter properly.
Softphone Version Warning
If you get a Softphone Version Warning fromSkylink Pro, then you should upgrade your
softphone to the latest version. Otherwise,Skylink Promay not operate properly.
Skylink Pro™ does not appear to be responding to incoming calls
There are several reasons whySkylink Pro™ may not function.
• Skylink Promay not work properly with some 4 wire (multiline) phones
• Make sure theSkylink Pro™ adapter is connected to the PC andSkylink ProAgent is
running (green phone in the Windows System Tray).
• Make sure the handset is connected to the phone jack on theSkylink Proadaptor and
not the line jack
• If the Skype™ application was terminated for any reason while theSkylink Pro™
agent was running, you will need to exit theSkylink Pro™ agent and then restart it.
• Some telephone handsetsrequire a battery to be installed in order to ring. If your
handset supports a battery, make sure there is a battery installed and that the battery is
not depleted.
Cannot hear dial-tone when I pick up the handset connected to theSkylink Pro™
adapter
Check tomake sure that the handset is connected to the correct jack on theSkylink Pro ™
adapter