User manual

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Interactive voice response system (IVR)
The IVR system provides access to the SkyGM-102 TAM for managing
recorded messages as well as configuring the TAM. In addition, the IVR
provides access to Toll Bypass(explained in the Toll Bypass section) and
the VoIP service provider Voicemail.
The IVR system can be accessed from the local telephone handset
connected to SkyGM-102 as well as via calling in remotely (explained in the
Remote Administrative Access section).
Not all features are supported in all modes (i.e. local access versus remote
access).
See Appendix A for a detailed flow chart of the IVR system.
IVR control of the machine
The IVR is accessed locally by picking up the SkyGM-102 connected
telephone handset, going off-hook and switching to VoIP dialtone. (if you
have pending VoIP service or SkyGM-102 TAM voice messages, the VoIP
dialtone will have a stutter dial) and pressing the ‘＊ ’ key. At this point the
IVR system will provide all the necessary voice queues for the following:
• Listen to locally SkyGM-102 TAM recorded voice mails
• Delete locally SkyGM-102 TAM recorded voice mails
• Access the VoIP service provider voice mail system
• Configure the SkyGM-102 TAM (record new outgoing message,
restore the factory default outgoing message, …)
You can press DTMF digits while the menu is being played if you are
familiar with the menu options and flow. There is no need to wait until then
end of each voice queue. The same applies for voice messages browsing –
you may repeat the voice message
(‘1’), delete the voice message,
(‘2’) or skip to next voice message,
(‘3’), while the voice message is being played. Each menu will be played up
to 3 times (5 sec silence between repetitions), if no user action taken within
this time the call would disconnect with goodbye message.