User Manual

20
Can’t view the
downloaded video
or photo les
Check if the downloaded les are in the correct
directory in the Kidizoom
®
Camera Pix
TM
. Pho-
tos should be put in the DOWNLOAD/PHOTO
folder, videos should be put in the DOWNLOAD/
VIDEO folder in Kidizoom
®
Camera Pix
TM
when
it is connected to a computer.
Screen displays
incorrectly
1. Turn off the camera and let it sit for a few
minutes without batteries, then replace the
batteries.
2. Turn the unit ON. The unit should now be
ready to play again.
3. If the unit still does not work, replace the
batteries with an entire set of new batteries.
Memory card
cannot be
detected
1. Check if the memory card is correctly inserted.
2. Check to see if the memory card is the
supported type. The camera only supports
microSD or microSDHC cards.
3. Check to see if the le system of your memory
card is FAT or FAT32. Kidizoom
®
Camera
Pix
TM
does not support NTFS or exFAT le
systems. You should back up all important
data from your memory card and format it in
either the FAT or FAT32 le systems before
using in your Kidizoom
®
Camera Pix
TM
.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Customer Services
Department with any problems and/or suggestions that you might have.
Our support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
• The name of your product or model number (the model number is
typically located on the back or bottom of your product).
• The specic problem you are experiencing.
• The actions you took right before the problem occurred.
Internet: www.vtechkids.com, or www.vtechcanada.com
Phone: [phone] in the US, or 1-877-352-8697 in Canada.
TROUBLESHOOTING & TECHNICAL SUPPORT