Product Warranty

we cannot be responsible for items not delivered to us or damaged by the
carrier. We are unable to accept packages sent postage collect.
Once we receive your package, credit will be issued to the original
account billed for the product.
Shipping charges are not refundable.
Reasons for returns
Incorrect Product Received:
Please contact VTech Customer Service at [e-mail]. Once
we have confirmed the wrong product was shipped, we will immediately ship
the correct item and issue a UPS Call Tag to pick up incorrect item.
Defective Item:
Please contact VTech Customer Service at 1-800-521-2010.
Product received Damaged:
Customers should refuse any damaged packages. If you are unable to refuse
delivery (not home, etc) immediately notify UPS regarding the damage then
notify VTech Customer Service at [e-mail] as per above
and we will ship replacement.
Applicable to Back Order products only:
Product descriptions are for reference only. Features, specifications, availability
and delivery of "Back Order" products are subject to change without notice.
Coupons, promotions, rebates and other discounts are not applicable to "Back
Order" products. "Back Order" purchase cannot be combined with standard
purchase in a single transaction.