Specifications
www.vtechphones.com
40
Problem Suggestion
The battery does not 
charge in the handset 
or the handset battery 
does not accept 
charge.
•  Make sure the handset is placed in the telephone base correctly. The CHARGE light on the 
telephone base should be on.
•  Remove the battery from the handset and then re-install it in the handset. Put the handset 
back to the telephone base and charge for 16 hours. 
•  If the cordless handset is in the telephone base but the CHARGE light is not on, see 
The 
CHARGE light is off in this section.
•  It may be necessary to purchase a new battery. Please see the Battery section of this user’s 
manual (page 37).
•  The telephone might be malfunctioning. Please see the Warranty section of this user’s manual 
(page 50) for further instruction.
The  CHARGE  light  is 
off.
•  Clean the charging contacts on the cordless handset(s) and telephone base each month using 
a pencil eraser or a dry non-abrasive fabric.
• 
Make sure the power adapter and telephone line cords are plugged in correctly and securely
.
•  Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one 
minute for the cordless handset and telephone base to reset.
•  The  telephone  might  be malfunctioning. Please see  to the Warranty section of this user’s 
manual (page 50) for further instruction.
Troubleshooting










