- Vtech Cordless Telephones Owner's Manual

www.vtechphones.com
36
Troubleshooting
Problem Suggestion
There is noise
or interference
during a telephone
conversation.
My calls cut in and out
when I am using the
cordless handset.
• The handset may be out of range. Move it closer to the telephone base.
• Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference. Try moving the appliance or telephone base to another outlet.
• Other electronic products can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this solves the problem, re-locate your
telephone or modem farther apart from each other, or use a different surge protector.
• The layout of your home or ofce might be limiting the operating range. Try moving the telephone
base to another location, preferably a higher location for better reception.
• Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls
are still not clear, the problem is probably in the wiring or local service. Contact the local
telephone company (charges may apply).
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
• Do you have DSL service? If yes, you need to have a DSL lter installed at every telephone jack
that has a telephone connected to it. Contact your DSL service provider for lter information.