User Guide

EN - 17
English
Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below. For customer
service, call [phone] or email [e-mail].
For cordless telephone
Question Suggestions
The telephone does not work at all.
• Make sure the power adapter is
connected to the base station power
jack, and plugged into an electrical
outlet that is not controlled by a wall
switch.
• Make sure the telephone line cord is
plugged into the NET port of the base
station and the telephone wall jack.
• Make sure the handset battery is
installed and charged correctly (page
13). For optimum daily performance,
return the cordless handset to the
handset charger after use.
• Unplug the telephone line cord from
the telephone wall jack. Wait for
approximately 15 seconds, then plug it
back in.
• Charge the battery in the cordless
handset for up to 11 hours.
• If the battery is completely depleted,
charge the battery for at least 30
minutes before use.
• Remove the battery and then install
it again. If that still does not work, it
may be necessary to purchase a new
battery.
• Disconnect the base station from
the telephone wall jack and connect
a working telephone. If the other
telephone does not work, the problem
is probably in the wiring or telephone
service. Contact your telephone
service provider (charges may apply).