User's Manual

Appendix
38
Troubleshooting
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your phone.
The caller may not be calling from an area which supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord
and the telephone wall jack (page 5). The filter prevents noise and caller ID problems
resulting from DSL interference. Please contact your DSL service provider for more
information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your telephone
service provider. Caller ID features works only if both you and the caller are
in areas offering caller ID service, and if both telephone service providers use
compatible equipment.
System does not answer after the correct number of rings.
Make sure that the answering system is on. ANS ON should show on the handset
and the /ANSWER ON/OFF light on the telephone base should be on.
If toll saver is activated, the number of rings changes to two when you have new
messages stored (
page 27).
If the memory is full or the system is off, the system will answer after 10 rings.
In some cases, the answering system is affected by the ringing system used by
your telephone service provider.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers
(
page 27). To determine how many rings activate your voicemail, contact your
telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
I’ve set my LCD language to Spanish or French and I don’t know how to
change it back to English.
• Press MENU/SELECT in idle mode, then enter 364#. You hear a confirmation tone.
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail indicator.
They are independent features and each alerts you to new messages differently
(page 29). If you subscribe to voicemail service from your telephone service
provider, contact your telephone service provider for more information on how to
access your voicemail.
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