Complete user’s manual CRL32102/CRL32202/ CRL32302/CRL32352/ CRL32452 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on pages 104-105 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide CRL32102/CRL32202/CRL32302/CRL32352/CRL32452 Abridged user’s manual CRL32102/CRL32202/CRL32302/ CRL32352/CRL32452 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting This quick start guide provides you with basic instructions only.
Complete user’s manual CRL32102/CRL32202/CRL32302/ CRL32352/CRL32452 DECT 6.
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See pages 6 and 7 for easy instructions. You must install and charge the battery before using the cordless handset. Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 8). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Quick reference guide SDIR/VOLUME CHARGE indicator Incoming call light On when the handset is charging in the telephone base or charger. Flashes when there is a incoming call. TCID/VOLUME Press TCID to show caller ID history (page 40). Press to scroll down while in menus. While entering names or numbers, press to move the cursor to the left. Press to decrease the listening volume when on a call, or to decrease the message playback volume. MENU/SELECT Press to show the menu.
Getting started Quick reference guide EQUALIZER During an outside call, intercom call, message or announcement playback, press to change the quality of the audio to best suit your hearing. The > symbol indicates the feature to select.
Getting started Quick reference guide IN USE indicator VOLT and VOLS On when the handset is in use, or when the answering system is answering an incoming call. On when a handset is being registered. Flashes when there is an incoming call or when a handset is being deregistered. During message playback, press to adjust the listening volume (page 52). While in idle mode, press to adjust the base ringer volume. Incoming call light Flashes when there is a incoming call.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, refer to Wall mount installation on page 8 for details. Plug the large end of the larger power adapter into an electrical outlet not controlled by a wall switch. Plug one end of the telephone line cord into a telephone jack or a DSL filter.
Getting started Battery installation and charging Battery installation Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 2. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. 3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
Getting started Battery installation and charging Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 11 hours of continuous charging. See Technical specifications on page 80 for battery operating times.
Getting started Wall mount installation The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Wall mount installation 4. Plug the other end of the telephone line cord into the telephone wall jack. Plug the large end of the larger power adapter into an electrical outlet not controlled by a wall switch. Align the holes on the wall mount bracket with the mounting studs of the wall mounting plate. 5. Slide the bracket down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties.
Getting started Wall mount installation Wall mount to tabletop installation To change the telephone base from the wall mount installation to tabletop installation, follow the steps below. 1. Unplug the large end of the larger power adapter from the electrical outlet. 2. If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mounting plate. Power cord 3.
Telephone settings Menu overview Use the menu to change the telephone settings. 1. Press MENU/SELECT when the handset is not in use to enter the main menu. 2. Press DIR or CID until the > symbol is next to the feature you want to select. 3. Press MENU/SELECT to select the highlighted item. NOTE: Press OFF/CANCEL to cancel an operation, back up to the previous menu or exit the menu display. Press and hold OFF/CANCEL to return to idle mode.
Telephone settings Handset settings Ringer volume You can set the ringer volume level to one of six levels or turn the ringer off. When the ringer is off, appears on the screen. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use TCID or SDIR to scroll to >Ringers, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Ringer volume. 4. Press TCID or SDIR to sample each volume level. 5. Press MENU/SELECT to save your preference.
Telephone settings Handset settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
Telephone settings Handset settings LCD language You can select the language used for all screen displays. >LCD language 1. Press MENU/SELECT in idle mode to enter the main Caller ID annc menu. 2. Use TCID or SDIR to scroll to >Settings, then press MENU/SELECT. 3. Press MENU/SELECT to choose >LCD language. LCD LANGUAGE 4. Press TCID or SDIR to highlight >English, >Français >English or >Español, then press MENU/SELECT. The screen prompts Set English/Français/Español as LCD language? 5.
Telephone settings Handset settings 5. Use TCID or SDIR to highlight On or Off, then press MENU/SELECT. There is a confirmation tone and the screen returns to the previous menu. If you change the setting to Set all On/Off, the screen shows CID Annc ON/OFF on all HS & BS. SET ALL HS & BS >Off NOTES: • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider.
Telephone settings Handset settings Save your speed dial voicemail number This feature lets you save your voicemail number for easy access when you press and hold the 1 key. To save your voicemail number: 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use TCID or SDIR to scroll to >Settings, then press Talking Digit MENU/SELECT. >Voicemail # 3. Use TCID or SDIR to scroll to >Voicemail #, then press MENU/SELECT. 4.
Telephone settings Handset settings Clear voicemail indication Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail icon; it does not delete your voicemail messages. As long as you and the have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.
Telephone settings Handset settings Rename handset You can create a handset name for each system handset. 1. When the handset is idle, press MENU/SELECT. Clr voicemail 2. Use TCID or SDIR to scroll to >Settings, then press >Rename handset MENU/SELECT. 3. Use TCID or SDIR to scroll to >Rename handset, then press MENU/SELECT. 4. Change the handset name when prompted. RENAME HANDSET • Press TCID or SDIR to move the cursor to the left HANDSET____ or right.
Telephone settings Handset settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Follow the steps below to turn the CID time sync feature on or off. The default setting is On. 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Settings, then press MENU/SELECT. 3.
Telephone settings Handset settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To set the dial mode: 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use TCID or SDIR to scroll to >Settings, then press MENU/SELECT. 3. Use TCID or SDIR to scroll to >Dial mode, then press MENU/SELECT. 4. Use TCID or SDIR to highlight >Touch-tone or >Pulse, then press MENU/SELECT.
Telephone settings Handset settings QUIET mode You can turn on quiet mode for a period of time. During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically. To turn QUIET mode on: 1. Press and hold # (pound key) in idle mode to enter the QUIET mode setting screen. The screen shows Quiet: _ _ hours (1-12) hours. 2.
Telephone operation Telephone operation Making a call • Press PHONE/FLASH or /SPEAKER SPEAKER on the handset, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds). Phone 10:30PM 00:00:08 10/20 NOTE: Pressing PHONE/FLASH or /SPEAKER SPEAKER to access services from your telephone service provider does not affect the elapsed time. On hook dialing (predialing) 1. Enter the telephone number on the handset.
Telephone operation Telephone operation Handset speakerphone SPEAKER to switch between handsfree speakerphone During a call, press /SPEAKER and normal handset use. Press OFF/CANCEL to hang up. NOTES: • When you use the speakerphone, the key pad of the handset and the button are lit. /SPEAKER • The speakerphone uses more power than the normal handset.
Telephone operation Telephone operation Equalizer The handset equalizer enables you to change the quality of the audio to best suit your hearing. While on a call or intercom call, or listening to a message to select the equalizer or announcement, press EQ setting Treble 1, Treble 2, Bass or Natural (the default setting). The current setting is shown on the handset screen for two seconds.
Telephone operation Options while on calls Volume control You can set the listening volume to one of six levels. While on a call, press TCID/VOLUME to decrease or press SDIR/VOLUME to increase the listening volume. NOTE: Handset and speakerphone volume settings are independent. Call waiting If you subscribe to call waiting service from your telephone service provider, you hear two beeps if someone calls while you are already on a call.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID history or redial memory while you are on a call. Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list. To access the directory while on a call: 1. Press MENU/SELECT. 2. Press TCID or SDIR to scroll to >Directory and then press MENU/SELECT. 3.
Telephone operation Options while on calls Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. 1. During a call, press TONE . 2. Use the dialing keys to enter the desired number. The telephone sends touch-tone signals. 3. The telephone automatically returns to pulse dialing after you end the call.
Multiple handset use Multiple handset use Handset locator The handset locator feature is useful if you misplace any handsets. To start the paging tone: • Press /HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds. NOTE: If you press OFF/CANCEL or MUTE/DELETE on a handset, the ringer of that handset stops, but the paging to the rest of the handsets continues. To stop the paging tone: • Press PHONE/FLASH, on the handset(s).
Multiple handset use Intercom Use the intercom feature for conversations between 2 handsets. This feature is only available if you have at least 2 system handsets. Intercom is not available for the CRL32102 model. You can buy accessory handsets (AT&T model CRL30102) to expand your system. Use a handset to initiate intercom calls and transfer calls. 1. Press MENU/SELECT in idle mode to enter the main menu. Press TCID or SDIR to scroll to >Intercom, then press MENU/SELECT. Choose from the options below.
Multiple handset use Intercom Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, there is a 2-beep call waiting tone. • To answer the call, press PHONE/FLASH. The intercom call ends automatically. The party on the intercom call hears 4 beeps. Other system handsets can also answer the incoming call by pressing PHONE/FLASH. • To end the intercom call without answering the incoming call, press OFF/CANCEL.
Directory Directory overview About the directory Shared directory The directory is shared by all handsets. Changes made to the directory from any handset apply to all. Charlie Johnson 888-883-2445 NOTE: Only one handset can review the directory at a time. If another handset tries to enter the directory, the screen shows Not available at this time.
Directory Create directory entries Create a new directory entry 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press TCID or SDIR to scroll to >Directory, then press MENU/SELECT. Answering sys >Directory 3. Press TCID or SDIR to highlight >Add contact. 4. Press MENU/SELECT. 5. Use the dialing keys to enter a telephone number (up to 30 digits) when prompted. • Press TCID or SDIR to move the cursor to the left or right. • Press MUTE/DELETE to erase a digit.
Directory Create directory entries Dialing keys Characters by number of key presses 1 2 3 4 5 6 7 8 9 10 11 1 1 . - ‘ ( ) * # & / , 2 A B C a b c 2 s 7 z 9 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r 8 T U V t u v 8 Y Z w x y 9 W X 0 space 0 * # 8. Press MENU/SELECT to store your new directory entry. The handset shows Saved and a confirmation tone sounds.
Directory Reviewing the directory Review directory entries 1. Press DIRS when in idle mode. The summary screen shows briefly and then the first entry in the directory shows. -ORPress MENU/SELECT when in idle mode, then press TCID or SDIR to scroll to >Directory. Press MENU/SELECT twice. 2. Press TCID or SDIR to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Dial, delete or edit directory entries To dial, delete or edit a directory entry (name and number), the entry must be displayed on the handset. Use Review the directory (page 34) to show an entry. Display dial To dial a displayed number from the directory, press /SPEAKER SPEAKER. PHONE/FLASH or Delete a directory entry To delete the displayed directory entry, press MUTE/DELETE. Press MENU/SELECT to confirm. There is a confirmation tone and the screen shows Contact deleted.
Directory Speed dial The telephone system has 10 speed dial locations (2-9 and 0, location 1 is reserved for voicemail) where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. Speed dial assignments can only be selected from the existing directory entries, with the exception of 1, which must be manually entered. In the directory, speed dial locations except for 1 are indicated by their number in the bottom right hand corner of the entry.
Directory Speed dial Delete a speed dial number 1. When the telephone is idle, press MENU/SELECT. Directory. Press MENU/SELECT. 2. Press TCID or SDIR to scroll to >Directory. 3. Press TCID or SDIR to scroll to >Speed Speed dial. Press MENU/SELECT. 4. Press TCID or SDIR to scroll to the location you wish to delete, then press MENU/SELECT to show the directory entry. 5. Press MENU/SELECT again. 6. Scroll to >Clear SD and then press MENU/SELECT to delete the displayed speed dial number.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made using any handset are reflected in all other handsets.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last 7 digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number shown in the caller ID log will be in the format sent by the telephone service provider.
Caller ID Caller ID operation View dialing options Although the incoming caller ID log entries have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the 7 digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. When in the caller ID log, press TCID or SDIR to browse. 2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER. 3. Use the dialing keys to edit the number. • Press TCID or SDIR to move the cursor to the left or right. • Press MUTE/DELETE to backspace and erase a digit. • Press and hold MUTE/DELETE to erase the entire entry. • Press and hold REDIAL/PAUSE to insert a 3-second dialing pause (a p appears). 4.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE NAME The caller prefers not to show the name. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.
Answering system Answering system settings Use the answering system menu of a system handset to set up the announcement message, turn on or off the answering system or message alert tone, activate call screening, or change the number of rings, message recording time, or remote access code. If you turn off the answering system and you change any setting in the answering system setup menu, the answering machine automatically turns on again. 1.
Answering system Answering system settings To delete your outgoing announcement: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Announcement. 4. Scroll to >Play annc, then press MENU/SELECT and play the announcement. 5. While the announcement is playing, press MUTE/DELETE to delete the announcement. The system announces “Announcement deleted”.
Answering system Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the telephone base speaker when they are being recorded. If you turn call screening on, you hear the incoming message. While monitoring an incoming SPEAKER message, you can answer the call by pressing PHONE/FLASH or /SPEAKER on the handset. To change the setting: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2.
Answering system Answering system settings NOTES: • If you subscribe to voicemail service through your telephone service provider, see Answering system and voicemail indicators on page 49. • If you set the number of rings for the answering system as 2 or 3 rings, the caller ID announce feature may not have enough time to announce the caller’s full information. Remote access code To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99).
Answering system Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. There is no audible alert at the handset. To change the setting: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Answering sys, then MSG ALERT TONE press MENU/SELECT. >On 3.
Answering system Message playback Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left at your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system About the answering system Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes, and the maximum recording time is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system About the answering system Call screening at the handset If the answering system is on, you can hear the announcement and the incoming message with the handset when a call is answered by the answering system. While a message is being recorded, the handset shows To screen call, press [SELECT]. Press MENU/SELECT to screen the call. Call intercept While screening a call, you can stop recording and speak to the caller by pressing PHONE/FLASH on the handset.
Answering system Message playback If you have new messages, you hear only the new messages in chronological order. If there are no new messages, the system plays back all the messages (in chronological order). When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, you hear, “End of messages.
Answering system Message playback When messages are playing on the handset: • Press PHONE/FLASH to stop playback. The screen shows Call back?, then press MENU/SELECT, PHONE/FLASH, or /SPEAKER SPEAKER to call back the caller if the caller’s number is available. If the dialing format used is not correct, then use the option below to choose the correct dialing format before calling back the caller. • Press MENU/SELECT to pause playback and show the caller ID information if available.
Answering system Recording and playing memos Memos are messages you record at a handset. You can record, playback and delete them like incoming messages. You can record a memo as a reminder to yourself, or leave a message for others who use the answering system. Record a memo 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Answering sys. Press MENU/SELECT. 3. Press TCID or SDIR to highlight Record memo, then press MENU/SELECT.
Answering system Base message counter displays The base message counter shows the total number of answering system messages. See the table below for other message counter displays. Message counter displays 0 No messages. 0 (flashing) You need to set the clock (page 13). 1-99 Total number of old messages and memos, or message number currently playing during old message playback. 1-99 (flashing) Total number of messages and memos. The number flashes when there are new or missed messages.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely reach your answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two-digit remote access code (19 is the default code. See page 47 to change it). • The system automatically announces the number of new and/or old messages (if any), and then begins to play them. 3.
Answering system Remote access Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If you do not enter a valid remote access code, the system answers the call automatically. • If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.
Appendix Adding and registering handsets/headsets Your telephone can support up to 12 DECT 6.0 cordless handsets (AT&T model CRL30102, sold separately) or up to 10 cordless handsets and 2 cordless headsets (sold separately). Visit www.telephones.att.com/headsets for a list of compatible DECT 6.0 cordless headsets. Each new handset or headset must be registered to the telephone base before use. You must register each handset or headset separately.
Appendix Deregistering all handsets Deregistering handsets You may need to deregister your handsets if: • You have 12 registered handsets and need to replace a handset. -OR• You wish to change the designated handset number of your registered handsets. You must first deregister ALL the handsets, and then register each handset you wish to use again, one at a time. Please read carefully through all the instructions on this page before beginning the deregistration process.
Appendix Screen icons, indicator lights and alert tones Screen icons Low battery; place the handset in the telephone base or charger to recharge. (flashing) HANDSET 1 16 missed calls Indicates the battery charge level. or or Battery is charging. MSG # 10:30PM 10/16 (animated display) or (animated display) The speakerphone is in use. The handset ringer is turned off. New voicemail received from the telephone service provider. New message in the answering system.
Appendix Screen icons, indicator lights and alert tones Handset indicator lights Incoming call light Flashes when there is an incoming outside call or the telephone base is paging all handsets. CHARGE light On when the handset is charging in the telephone base or charger. Backlight (lighted LCD screen and dial pad) On when a call is coming in or a key is pressed. /SPEAKER light On when the speakerphone is in use.
Appendix Screen icons, indicator lights and alert tones Handset alert tones 1 short beep Tone of each key press, if key tone is turned on. 1 long beep Indication to begin recording a message, memo or announcement. 2 short beeps You are pressing TCID or SDIR on a cordless handset when the volume is already at its highest or lowest setting. -ORCall waiting tone. -ORError tone. Confirmation tone (3 rising tones) The system has completed the command successfully.
Appendix Handset display screen messages Caller ID log There are no entries in the caller ID history. empty Call transferred You have transferred an outside call to another cordless handset. Calling HANDSET X (for systems with 3 or more handsets) The handset is calling another handset (for intercom calls). Calling other handset (for systems with 2 handsets) The handset is calling the other handset (for intercom calls).
Appendix Handset display screen messages Number already saved The telephone number you have entered is already in the directory. Not available at this time Someone else is already using the directory or caller ID history. Other handset is calling (for systems with 2 handsets) The other handset is calling. Out of range OR No pwr at base The telephone base has lost power, or the handset is out of range. ** Paging ** The cordless handset is paged by the telephone base.
Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset. • Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base. You might have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see page 5). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting • Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. • You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. • The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably to a higher location.
Appendix Troubleshooting The charge light is off or blinking. • Make sure you plug the power and line cords in correctly and securely. • Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Clean the cordless handset, charger and telephone base charging contacts each month with a pencil eraser or cloth.
Appendix Troubleshooting System does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on. • If toll saver is activated, the number of rings changes to 2 when you have new messages stored (pages 46-47). • If the memory is full or the system is off, the system will answer after 10 rings.
Appendix Troubleshooting System announces, “Time and day not set.” • You need to reset the system clock (page 13). Outgoing announcement is not clear. • When you record your announcement, make sure you speak in a normal tone of voice, about 9 inches from the handset. • Make sure there is no background noise (TV, music, etc.) while recording. New voicemail and show on the handset display, and I don’t know why. • Your telephone has both a built-in answering system and voicemail indication.
Appendix Troubleshooting Common cure for electronic equipment. If the telephone does not seem to be responding normally, try putting the cordless handset in the telephone base or charger. If it does not fix the problem, do the following (in the order listed): 1. Disconnect the power to the telephone base. 2. Disconnect the cordless handset battery. 3. Wait a few minutes. 4. Connect power to the telephone base. 5. Completely remove the battery.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix Important safety information reason, you should not think of cordless telephone conversations as being as private as those on corded telephones. • Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz – 1928.448MHz Channels 5 Operating temperature 32°F – 122°F 0°C – 50°C Telephone base voltage (AC voltage, 60Hz) 96 – 130Vrms Telephone base voltage (DC adapter output) 6VDC @400mA Handset voltage 2.
Appendix 81
Appendix 82
Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your two-digit remote access code (preset to 19). Fold here. Action Remote command Play all messages .....................1 Play new messages..................2 Delete the message.................3 (during message playback) Delete all old messages ........33 Repeat or go back ....................4 Stop....
www.telephones.att.com Audio assist™ is a trademark of Advanced American Telephones. © 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 1 AT&T 12/11.
