User's Manual

9
Carefully follow the pairing instructions on page 17 and make sure that your cell phone is not
connected to any other Bluetooth device.
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately
15 seconds, then plug it back in. Repeat the above suggestions.
I cannot connect my cell phone with the telephone base.
Make sure that the Bluetooth function of your cell phone is turned on. See the user’s manual
of your cell phone for more information.
Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device.
Turn off your cell phone, then turn it on again.
Make sure that your cell phone is connected and active on the device list.
For some cell phones, you must authorize VTech DS6511 device in your cell phone’s
Bluetooth feature. See the user’s manual of your cell phone for
more information.
Manually connect your cell phone to VTech DS6511. Refer to the user’s manual of your cell
phone for more information.
I cannot nd VTech DS6511 on my cell phone.
Make sure that the telephone base is in discoverable mode. Carefully follow the setup
instructions on page 4.
Make sure that you manually set your cell phone to search for devices.
Remove VTech DS6511 from your cell phone’s handsfree device history list (see the user’s
manual of your cell phone).
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15
seconds, then plug it back in. Repeat the above suggestions.
I don’t know how to search for or add new devices on my cell phone.
Most cell phones have the Bluetooth feature in the connection or setup menus. Please refer
to the user’s manual of your cell phone.
In general, press the menu key on your cell phone, then look for the Bluetooth menu in the
settings or connection menu. In the Bluetooth menu, select the option to search for or add
new devices.
My cell phone disconnects with the telephone base.
Turn off your cell phone, then turn it on again.
Make sure that you are not using your cell phone when on a cell call.
My cell phone is connected to the telephone base, but I cannot make a
cell call.
Make sure that your cell phone is not in use when you are trying to make a cell call.
For some smartphones, make sure that the cellular function is turned on.
Bluetooth system busy appears on the display.
Make sure that your cell phone is not in use when connected and active on the device list.
Make sure that your cell phone or headset is not connected to any other Bluetooth device.
DS6511 can only use one Bluetooth device at a time.
The PIN on the telephone base does not work.
The default PIN is 0000.
If you have changed the PIN, it will appear on the handset in the pairing process.
I cannot hear any audio on my telephone system when on a cell call.
Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15
seconds, then plug it back in.
Turn off your cell phone, then turn it on again.
I cannot download contacts from my cell phone to the DS6511.
Make sure that your cell phone is paired and connected to the base.
Make sure you place your cell phone next to the base while downloading.
If your cell phone does not support the download, you can send the directory from your cell
phone. The system can receive the directory automatically.
I see duplicate entries in my downloaded directory
If you see duplicate directory entries, you can delete them manually. Another option is to
download again either your SIM card or phone memory, but not both.
Some of my cell phone contacts were not imported to the DS6511.
Make sure to try transferring the contacts from your SIM card to your phone memory rst,
then download from your phone memory. If that doesn’t work, try transferring the contacts
from your phone memory to your SIM card, then download from your SIM card. For more
information on how to transfer contacts between your SIM card and your phone memory,
refer to the user’s manual of your cell phone.
Can the DS6511 help the poor cell phone reception in my house?
If your cell phone has poor reception in your home, the DS6511 cannot improve the
reception. However, if there is a location in your house with better reception, you can leave
your cell phone at that location while you use DS6511 cell line. In order for this to work, the
telephone base must be within 30 feet of the cell phone.
The listening volume of my cell call is too loud or quiet.
During a cell call, if the listening volume is to too loud or quiet, try changing the volume on
your cell phone. On some cell phones, changing the volume on the cell phone effects your
cell call volume on the DS6511 handset.
My telephone does not work at all.
Make sure the battery is installed and charged correctly. For optimum daily performance,
return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
Make sure the telephone line cord is plugged rmly into the telephone base and the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone base
to synchronize.
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