User's Manual

64
Appendix
Troubleshooting
A icon shows on the display and I don’t know why.
Your telephone has voicemail indication that is separate from the
built-in answering system. If
appears on the display, then your
telephone has received a signal from your telephone service provider
that you have a voicemmail message waiting for you to retrieve from
your telephone service provider. Contact your telephone service provider
for more information on how to access your voicemail.
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (see Answering system and voicemail indicators on
page 44). If you subscribe to voicemail service from your telephone service
provider (charges may apply), contact your telephone service provider for
more information on how to access your voicemail.
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after the maximum recording time you have
set (see Recording time on page 43).
If the caller pauses for longer than 7 seconds, the answering system stops
recording and disconnects the call.
If the answering system’s memory becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording
and disconnects the call.
If someone picks up the call at a telephone on the same line during a
message, the answering system stops recording and disconnects the call.
Part of the message may be lost.
Difficulty hearing messages.
Press
/ /-VOLUME+ to adjust the speaker volume on the telephone base.
Press
DIR/VOLUME to increase the message playback volume on a handset.
The answering system does not answer after correct number of rings.
Make sure the answering system is on. When the answering system is on,
ANS ON should show on the handset and the
/ANS. ON/OFF light is lit
on the telephone base (see Answer on/off on page 40).
If toll saver is selected, the number of rings changes to 2 when there are
new messages (see Number of rings on page 41).
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65
Appendix
Troubleshooting
If the memory is full or the answering system is off, the answering system
answers after 10 rings.
In some cases, the answering system is affected by the ringing system
used by the telephone service provider.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers (see
Answering system and voicemail indicators on page 44). To determine
how many rings activate your voicemail, contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
The answering system announces “Time and date not set.”
You need to reset the date and time (see Set date/time on page 13).
The answering system does not respond to the remote commands.
Make sure to enter your remote access code correctly (see Remote access
code on page 42).
Make sure you are calling from a touch-tone telephone. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system.
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
There may be interference on the telephone line you are using. Press
dialing keys firmly.
The answering system does not record messages.
Make sure the answering system is on (see Answer on/off on page 40).
Make sure the memory of the answering system is not full. When the
answering machine memory is full, it does not record new messages until
some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers (see
Answering system and voicemail indicators on page 44). To determine
how many rings activate your voicemail, contact your telephone
service provider.
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