User's Manual

60
Appendix
Troubleshooting
Other electronic products such as HAM radios and other DECT phones
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.
The batteries do not hold a charge.
If the cordless handset is in the telephone base or charger and the charge
light does not come on, refer to the item The charge light is off on this page.
Charge the battery in the cordless handset for at least 10 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
If the battery is depleted, it may take approximately 30 minutes to charge
the handset before it shows LOW BATTERY. Refer to Battery charging on
page 6 for details.
You may need to purchase a new battery. Please refer to Battery
installation on page 5.
The charge light is off.
Make sure the power cord is plugged in correctly and securely.
Make sure the battery is installed correctly in the handset. Follow the
instruction in Battery installation on page 5 to install the battery.
Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the cordless handset and telephone base to reset.
Clean the cordless handset and telephone base charging contacts each
month using a pencil eraser or cloth.
I get noise, static, or weak signals even when I’m near the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack (see Telephone base
and charger installation on page 4). The filter prevents noise and caller
ID problems caused by DSL interference. Please contact your DSL service
provider for more information about DSL filters.
Other electronic products such as HAM radios and other DECT phones
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.
Do not install this telephone near a microwave oven or on the same
electrical outlet. You may experience decreased performance while the
microwave oven is operating.
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61
Appendix
Troubleshooting
If your telephone is plugged in with a modem or a surge protector, plug
the telephone (or modem/surge protector) into a different location. If this
doesn’t solve the problem, relocate your telephone or modem farther
apart from one another, or use a different surge protector.
Relocate your telephone to a higher location. The telephone will likely
have better reception when installed in a high area.
If the other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
I experience poor sound quality when using the speakerphone.
For increased sound quality while using the speakerphone, place the
handset on a flat surface with the dial pad facing up.
When using a speakerphone, controlling background noise in your
environment is essential. While you are listening to your party, press
MUTE/
DELETE to temporarily turn your microphone off. When it is your turn
to speak, remember to press MUTE/
DELETE again to turn the microphone on.
Excessive background noise will cause a speakerphone to fade in and
out. Try controlling the background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting the person at the
other end of the conversation while they are speaking. If background noise
cannot be controlled, you should terminate speakerphone operation and
return to normal handset mode.
I hear other calls while using my telephone.
Disconnect the telephone base from the telephone wall jack, and plug in
a different telephone. If you still hear other calls, the problem is probably
in your wiring or telephone service. Call your telephone service provider
(charges may apply).
My calls cut in and out while I’m using my cordless handset.
Other electronic products such as HAM radios and other DECT phones
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.
Move the handset closer to the base. The operating range may vary with
environmental conditions and time of use. There may be places within your
environment that a cordless telephone will not work well. If the problem
only occurs in certain areas of your environment, you can conclude that
there is nothing wrong with the telephone.
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