User's Manual

58
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, or to purchase accessories or replacement parts, visit
our website at
www.telephones.att.com, or call 1 [phone]
.
In Canada, dial
1 [phone]. When you call customer service, you
will need the serial number or model number found on the bottom of the
telephone base.
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure that the battery connector is securely plugged into the
cordless handset.
Make sure the telephone line cord is securely and firmly plugged into the
telephone base and the telephone wall jack.
Charge the battery in the cordless handset for at least 10 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
If the battery is depleted, charge the handset for at least 30 minutes
before you use it. Refer to Battery charging on page 6 for details.
Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and telephone base to reset.
You may need to purchase a new battery. Please refer to Battery installation
on page 5.
I cannot get a dial tone.
First try all of the suggestions above.
Move the cordless handset closer to the telephone base. You might have
moved out of range.
If the previous suggestions don’t work, disconnect the telephone base from
the telephone wall jack and connect to a different telephone. If there is no
dial tone on that handset either, the problem is in your wiring or telephone
service. Contact your telephone service provider (charges may apply).
Your telephone line cord might be defective. Try installing a new telephone
line cord.
I cannot dial out.
First try all the suggestions in the item I cannot get a dial tone above.
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59
Appendix
Troubleshooting
Make sure you have a dial tone before dialing. The cordless handset may
take a second or two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
Check that all the telephones connected to the same telephone line are
hung up.
Make sure to set the dial mode to the correct setting (pulse dialing or tone
dialing) for the service in your area (see Battery installation and charging
on pages 5-6).
Eliminate any background noise. Noise from a television, radio or other
appliances may cause the telephone not to dial out properly. If you cannot
eliminate the background noise, first try muting the cordless handset
before dialing, or dialing from another room with less background noise.
If other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
My cordless handset isn’t performing normally.
Make sure the power cord is securely plugged into the telephone base.
Plug the power adapter into a different, working electrical outlet not
controlled by a wall switch.
Move the cordless handset closer to the telephone base. You might have
moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
Other electronic products such as HAM radios and other DECT phones
can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from these types of electronic devices.
OUT OF RANGE OR NO PWR AT BASE appears on my cordless handset.
Ensure that the telephone base is powered on.
Place the cordless handset in the telephone base for one minute to allow
the cordless handset and base to synchronize.
Move the cordless handset closer to the telephone base. You might have
moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
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