Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on pages 68-69 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist User’s manual Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. EL52201/EL52251/ EL52301/EL52351/ EL52401/EL52501 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Quick start guide EL52201/EL52251/ EL52301/EL52351/ EL52401/EL52501 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Redial..........................................
Dial, delete and edit a directory entry .............30 Call screening ........................................................45 Dial a directory number....................................30 Call intercept..........................................................46 Delete a directory entry ...................................30 Edit a directory entry .........................................30 Temporarily turn off the message alert tone...................................................................
Getting started Getting started Quick reference guide Quick reference guide MUTE/DELETE DIR/VOLUME Press to scroll up while in menus (page 10). During a call, press to mute the microphone (page 20). Press to increase the listening volume (pages 20 and 48) during a call. While predialing, press to erase digits (page 16). While reviewing the redial list, directory, speed dial list or caller ID history, press to delete an individual entry (pages 19, 30, 31, and 37).
Getting started Getting started Telephone base and charger installation Battery installation and charging Install the telephone base and charger as shown below. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Getting started Battery installation and charging Wall mount installation Battery charging Once you have installed the battery, the screen indicates HANDSET 1 the battery status (see the table below). If necessary, 16 MISSED CALLS place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset 10:30 11/20 in the telephone base or charger when not in use. The battery is fully charged after 10 hours of continuous charging.
Getting started Getting started Wall mount installation Wall mount installation 4. Plug the other end of the telephone line cord into the telephone wall jack. Plug the large end of the base power adapter into an electrical outlet not controlled by a wall switch. Wall mount to tabletop installation To change the telephone base from wall mount installation to tabletop installation, follow the steps below. 1. Unplug the large end of the base power adapter from the electrical outlet. 2.
Telephone settings Telephone settings Menu overview Handset settings Use the menu to change the telephone settings. 1. Press MENU/SELECT in idle mode (when handset is not in use) to enter the main menu. HANDSET 1 16 MISSED CALLS 2. Press CID or DIR until > is next to the feature you want to select. 3. Press MENU/SELECT to select or save the indicated item. 10:30 11/20 -OROFF/CANCEL to cancel an operation, back Press The handset is in idle mode up to the previous menu or exit the menu display.
Telephone settings Telephone settings Handset settings Handset settings Voicemail waiting (visual message waiting) indicator If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages. appear on the handset screen. NEW VOICEMAIL and Key tone The handset is programmed to beep with each key press. You can turn the key tone off, so there are no beeps when you press keys. 1.
Telephone settings Telephone settings Handset settings Telephone base ringer volume Home area code If you dial 7 digits to make a local call (no area code required), enter your area code into the telephone as home area code. When you receive a call from within your home area code, the caller ID history only displays the 7 digits of the telephone number. This feature makes it easy for you to make a call from the caller ID history.
Telephone operation Telephone operation Making, answering and ending calls Making, answering and ending calls Making a call To make a call: 1. Press PHONE/FLASH, then wait for a dial tone. -ORPress /SPEAKER to use the speakerphone, then wait for a dial tone. 2. Use the dialing keys to enter the telephone number. Answering a call PHONE/FLASH. Press any dialing key (0-9, or #) or -ORPress /SPEAKER to use the speakerphone.
Telephone operation Telephone operation Redial Redial Each handset stores the 10 most recently called numbers in the redial list. Copy a number from the redial list to the directory 1. Press REDIAL/PAUSE. 2. Press CID or DIR to scroll to the number you want to save into the directory. Press MENU/SELECT twice. The screen shows EDIT NUMBER. • Press CID or DIR to move the cursor to the left or right. • Press and hold REDIAL/PAUSE to enter a 3-second EDIT NUMBER 888-722-7702_ dialing pause (a P appears).
Telephone operation Telephone operation Options while on calls Options while on calls Volume control While on a call, press DIR/VOLUME to increase or CID/VOLUME to decrease the listening volume. When the volume reaches the minimum or maximum setting, you hear 2 beeps. Temporary tone dialing If you have dial-pulse (rotary) dialing service only, you can temporarily switch from pulse-tone dialing to touch-tone dialing during a call. 1. During a call, press TONE .
Telephone operation Telephone operation Options while on calls Handset locator To access the redial list while on a call: REDIAL 1. Press REDIAL/PAUSE. The screen shows the number 888-722-7702 most recently called. If it is not the desired number, press REDIAL/PAUSE. Press DIR, CID or REDIAL/PAUSE repeatedly to scroll to the desired number. 2. Press MENU/SELECT. The handset dials the displayed number. You can use the handset locator feature to find misplaced handsets.
Telephone operation Telephone operation Intercom Call transfer using intercom Make and answer an intercom call Use the intercom feature for conversations between handsets. 1. Press INT on your handset when not in use. INTERCOM TO: • If you have 2 handsets, your originating handset screen shows CALLING OTHER HANDSET. The other handset rings and its screen shows OTHER HANDSET IS CALLING.
Directory Directory Directory overview Create directory entries Shared directory The directory is stored in the telephone base, and is shared by all handsets. Changes made to the directory on any one handset apply to all. Add a new contact 1. Press MENU/SELECT in idle mode. 2. Press CID or DIR to scroll to >DIRECTORY, then press MENU/SELECT. 3. Press CID or DIR to scroll to >ADD CONTACT, then press MENU/SELECT. 4. Enter the telephone number when prompted. • Copy a number from redial: ENTER NUMBER a.
Directory Directory Create directory entries Review the directory Character chart: Review directory entries 1. Press DIR when in idle mode to show the first entry in the directory. DIRECTORY EMPTY appears if there are no directory entries. -ORYou can also show the first entry in the directory by pressing MENU/SELECT when in idle mode. Press CID or DIR to scroll to >DIRECTORY, then press MENU/SELECT twice to select >REVIEW. 2. Press CID or DIR to browse through the directory.
Directory Directory Dial, delete and edit a directory entry Speed dial locations You can dial, delete or edit the displayed directory entry. See Review directory entries on page 29 or Search by name on page 29 to show an entry from the directory first. Dial a directory number While reviewing a directory entry, press PHONE/FLASH or /SPEAKER to dial the displayed telephone number from the directory. Robert Brown 888-360-4121 PHONE 10:30PM Delete a directory entry 1.
Directory Caller ID Speed dial locations About caller ID Dial a speed dial number 1. When in idle mode, press and hold a dialing key (0-9) to display the desired speed dial entry. PHONE/FLASH or /SPEAKER to dial the 2. Press displayed telephone number. This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring.
Caller ID Caller ID Caller ID history Caller ID operation How caller ID history (call log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls.
Caller ID Caller ID Caller ID operation Caller ID operation View the caller ID history Review the caller ID history to find out who called, to return the call or to copy the caller’s name and number into your directory. CALL LOG EMPTY appears if there are no records in the caller ID history. 1. When a handset is in idle mode, press CID to view the caller ID history in reverse chronological order starting with the most recent call. -ORYou can also review the caller ID history by pressing MENU/SELECT.
Caller ID Answering system Caller ID operation Answering system settings Save a caller ID history entry in the directory 1. While reviewing the caller ID history, press CID or Christine Smith DIR to browse through the caller ID history and find the 888-722-7702 desired entry. 2. Press MENU/SELECT. The screen shows EDIT NUMBER. 10:30 11/20 3. Use the dialing keys to modify the telephone number (up EDIT NUMBER to 30 digits). 888-722-7702_ • Press CID or DIR to move the cursor to the left or right.
Answering system Answering system Answering system settings Answering system settings To delete your announcement: 1. Follow Steps 1-4 in To play the current announcement 2-PLAY on page 39 to play the announcement. 5-STOP 2. Press 3 during playback to delete your recorded announcement. The system announces, “Announcement deleted.” If your announcement is deleted, calls are answered with the default announcement, “Hello. Please leave a message after the tone.
Answering system Answering system Answering system settings Answering system settings Remote access code To access your answering system remotely from any touch-tone telephone, you need to enter a 2-digit number (00-99). Unless you change it, the remote access code is 19. To change the remote access code: # OF RINGS 1. Press MENU/SELECT in idle mode to enter the main menu. >REMOTE CODE 2. Press CID or DIR to scroll to >ANSWERING SYS, then press MENU/SELECT. 3.
Answering system Answering system Answering system overview Answering system overview Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left on your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system Answering system Answering system overview Message playback If call screening is on and you want to adjust the playback volume to a comfortable level (1-8) while it is recording messages, press / /-VOLUME+ on the telephone base. This volume setting is shared with message playback, so when you play messages at volume 1, they play at a very low volume. If you turn up the volume for playback, the call screening for the next incoming message plays at the same volume level.
Answering system Answering system Message playback Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the telephone base: • Press / /-VOLUME+ to adjust the message playback volume (1-8). • To repeat the message currently playing, press /REPEAT after the answering system plays the date and time the current message was received.
Answering system Answering system Recording and playing memos Message window displays Memos are messages you record yourself. They are saved, played and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. The maximum length of a memo is 3 minutes. The message window on the telephone base displays the total number of messages. See the table below for other message window displays. Record a memo 1.
Answering system Answering system Remote access Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. 5. Hang up to end the call and save all messages. There is a wallet card listing the remote commands at the back of this user’s manuals. Cut it out and keep it in your wallet for quick reference. Remotely access the answering system 1. Dial your telephone number from any touch-tone telephone. 2.
Appendix Appendix Screen icons, indicator lights and alert tones Screen icons, indicator lights and alert tones Screen icons Telephone base indicator lights Low battery; place the handset in the telephone base or charger to charge. /ANS. ON/OFF light (flashing) On when the built-in answering system is on. HANDSET 1 Indicates the battery charge level.
Appendix Appendix Handset display screen messages Handset display screen messages CALL LOG EMPTY CALL TRANSFERRED CALLING HANDSET X (For EL52301/EL52351/ EL52401/EL52501) CALLING OTHER HANDSET You are accessing an empty caller ID history. You have transferred an outside call to another cordless handset. The handset is calling another handset (for intercom calls). DIRECTORY EMPTY DIRECTORY FULL Someone else is already using the directory, speed dial list, caller ID history or answering system.
Appendix Appendix Troubleshooting Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. When you call customer service, you will need the serial number or model number found on the bottom of the telephone base. • Make sure you have a dial tone before dialing.
Appendix Appendix Troubleshooting Troubleshooting • Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices. • If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location.
Appendix Appendix Troubleshooting Troubleshooting • Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating. • If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.
Appendix Appendix Troubleshooting Troubleshooting A icon shows on the display and I don’t know why. • Your telephone has voicemail indication that is separate from the built-in answering system. If appears on the display, then your telephone has received a signal from your telephone service provider that you have a voicemmail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.
Appendix Appendix Troubleshooting Maintenance • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently.
Appendix Appendix Important safety information Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm.
Appendix Appendix FCC Part 68 and ACTA FCC Part 15 This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix Appendix Limited warranty Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 5. How do you get warranty service? To obtain warranty service in the United States of America, visit 1 (866) 288-4268. www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Appendix Index Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels 5 Operating temperature 32ºF — 122ºF 0ºC — 50ºC Telephone base voltage (AC voltage, 60Hz) 96 — 130Vrms Telephone base voltage (DC adapter output) DC6V @ 400mA Handset voltage 2.4 — 3.
Index Remote access wallet card Menu, 10 Message playback, 47–49 Message window displays, 51 Missed (new) calls indicator, 35 Mute, 20 V Voicemail, 12 Voice prompts, 45 Volume, 11, 15, 20 The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. W Wall mount installation, 7 N Number of rings, 41 P Pause, 16 Predialing (on-hook dialing), 16 Cut along dotted line.
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