User’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 82 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Mute................................................. 26 Temporary ringer silencing .............. 26 Temporary tone dialing.................... 27 Find handset/headset ...................... 27 Call waiting ...................................... 28 Equalizer.......................................... 28 Redial ............................................. 28 Review and dial a redial entry ......... 29 Delete a redial entry ........................
Answering system operation ....... 56 Dial a directory entry........................ 42 Edit a directory entry........................ 43 Delete a directory entry ................... 43 Assign a directory entry to a speed dial location ....................... 44 Dial a speed dial entry ..................... 44 Reassign a speed dial number ........ 45 Delete a speed dial entry................. 45 Answering system and voicemail .... 56 Using the answering system and voicemail together ......................
Getting started Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.
Getting started Telephone installation Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.
Getting started Battery installation Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place. 4. Charge the handset by placing it in the telephone base or charger.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 10 hours of continuous charging. See the table on page 67 for battery operating times.
Getting started Headset charging After installing the telephone base, charge the headset as shown below. The headset is fully charged after three hours of continuous charging. If the light does not turn on while charging, you need to charge the headset without interruption for at least 15 minutes to give the headset enough charge to use for a short time. For best performance, keep the headset in the telephone base when not in use. 1. Place the tip of the headset in the small cradle on the telephone base.
Getting started Earbud installation There are four earbuds provided and one of them has already been attached to the headset. To remove the earbud from the headset earpiece: Hold both sides of the earbud and then pull the earbud until it separates from the earpiece. To attach the earbud to the headset earpiece: 1. Choose an appropriate earbud. 2. Press the earbud towards the earpiece until it clicks into place.
Getting started Ear hook installation There are three ear hooks provided and one of them has been attached to the headset. To adjust the headset to wear on your right ear: 1. Hold the headset with one hand. Lift the ear hook upward. 2. Twist the ear hook 180 clockwise. 3. Push the ear hook downward. 4. Hook the headset on your right ear. Adjust the angle of the headset until the microphone is pointing towards your mouth.
Getting started Ear hook installation To remove the ear hook from the headset: 1. Hold the headset with one hand and the ear hook with your other hand. 2. Pull the end of the ear hook up until it separates from the rotating clip on the headset.
Getting started Ear hook installation To attach the ear hook to the headset: 1. Remove any headset attachment (earbud excluded) connected to the headset. 2. Choose an appropriate ear hook. 3. Insert the ear hook [A] into the rotating clip [B] on the headset until it clicks into place. [A] [B] 4. Hook the headset on your right ear. Adjust the angle of the headset until the microphone is pointing towards your mouth.
Getting started Head band installation To attach the head band to the headset: 1. Remove any headset attachment (earbud excluded) currently connected to the headset. 2. To wear the headset on your right ear, insert the end [A] of the head band into the rotating clip [B] on the headset until it clicks into place. [A] [B] 3. Adjust the head band to fit your head. Adjust and rotate the angle of the headset until the microphone is pointing towards your mouth.
Getting started Head band installation To remove the head band from the headset: 1. Hold the headset with one hand and the head band with your other hand. 2. Pull the end of the head band until it separates from the rotating clip on the headset.
Getting started Telephone base layout X/DELETE IN USE light Press to delete the message currently playing (page 58). Flashes when there is an incoming call, another telephone sharing the same line is in use or when the handsets are being deregistered. When the telephone is not in use, press twice to delete all old messages (page 60). On when the telephone is in use, or the answering system is answering a call. Message window On when the handset is being registered.
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger (page 3). / /VOLUME (directory/volume) Press to enter the directory when the telephone is not in use (page 42). While in a menu, press to scroll up. During a call or message playback, press to increase the listening volume (page 25 or page 59). When entering numbers or names in the directory, press to move the cursor to the right. MUTE/DELETE While on a call, press to mute the microphone (page 26).
Getting started Handset layout CID/ /VOLUME (caller ID/volume) Press to review the caller ID log when the telephone is not in use (page 48). While in a menu, press to scroll down. During a call or message playback, press to decrease the listening volume (page 25 or page 59). When entering numbers or names in the directory, press to move the cursor to the left. MENU/SELECT Press to show the menu. While in a menu, press to choose an item, or save an entry or setting.
Getting started Handset layout Push to talk (PTT) Press to begin a one-to-one or one-to-all broadcast (pages 36 and 37). PUSH TO TALK Press and hold to broadcast to all system handsets (page 37).
Getting started Headset layout (on/off) Press and hold two seconds to power on or off. Press to answer, end or join a call (pages 25 and 31). On in red when charging in the telephone base. On in blue when fully charged in the telephone base. Flashes once every 10 seconds in blue when in idle mode. Flashes once every 10 seconds in red when in low battery mode. Flashes twice every three seconds in blue while on a call. Flashes quickly and alternately in red and blue while being registered.
Telephone settings Using the menu In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, announce caller ID, voicemail indicators, handset name, key tone, CID time synchronization, home area code and dial mode. Go to Answering system settings starting on page 51 for instructions on how to use a system handset to modify the answering system settings shown below.
Telephone settings Ringer volume (telephone base) • Press /VOL or /VOL on the side of the telephone base to adjust the ringer volume when the telephone is not in use. When you set the base ringer volume to off, the message window displays 0 and the system announces, “Base ringer is off.” When the telephone is ringing, press /VOL to temporarily turn the base ringer off. >Ringers Set date/time Ringer volume (handset) You can set the ringer volume or turn the ringer off.
Telephone settings Ringer tone You can choose from different ringer tones for each handset. Ringer volume >Ringer tone 1. Press MENU/SELECT when the handset is not in use. 2. Press or to highlight >Ringers, then press MENU/SELECT. or to highlight >Ringer tone, then press MENU/SELECT. 3. Press 4. Press or RINGER TONE >Tone 1 to sample each ringer tone. 5. Press MENU/SELECT to save your selection and return to the previous menu. You hear a confirmation tone.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Set date/time >Settings 1. Press MENU/SELECT when the handset is not in use. 2. Press or to highlight >Settings, then press MENU/SELECT. >LCD language Annc Caller ID 3. Press MENU/SELECT to select >LCD language. 4. Press or to highlight English, Français or Español. 5. Press MENU/SELECT to save your selection and return to the previous menu. You hear a confirmation tone.
Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by your telephone service provider, appear on the handset when you have new voicemail New voicemail and messages. Contact your telephone service provider for more information and assistance about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handset turn off automatically.
Telephone settings Rename handset You can change the name for each registered handset. The name can be up to 11 characters. 1. Press MENU/SELECT when the handset is not in use. 2. Press or to highlight >Settings, then press MENU/SELECT. 3. Press or to highlight >Rename handset, then press MENU/SELECT. 4. Use the dialing keys to enter a name. Clr voicemail >Rename handset RENAME HANDSET HANDSET____ • Press MUTE/DELETE to delete a character. • Press and hold MUTE/DELETE to delete all characters.
Telephone settings CID time synchronization This feature allows the time and date to be set by incoming caller ID information. The default setting is On. 1. Press MENU/SELECT when the handset is not in use. Key tone >CID time sync 2. Press or to highlight >Settings, then press MENU/SELECT. 3. Press or to highlight >CID time sync, then press MENU/SELECT. 4. Press or CID TIME SYNC >On to choose >On or >Off. 5. Press MENU/SELECT to save your selection and return to the previous menu.
Telephone settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone making a call. 1. Press MENU/SELECT when the handset is not in use. 2. Press or to highlight >Settings, then press MENU/SELECT. 3. Press or to highlight >Dial mode, then press MENU/SELECT. 4. Press or to choose >Tone or >Pulse. Home area code >Dial mode DIAL MODE >Tone 5.
Telephone operation Make a call 1. Press /FLASH or /SPEAKER on the handset. 2. When you hear a dial tone, dial the number. 3. Press on the headset to join the call. Hang up the handset at any time to leave the call and the headset continues the call. Predial a call 1. Dial the number on the handset. 2. Press /FLASH or /SPEAKER. 3. Press on the headset to join the call. Hang up the handset at any time to leave the call and the headset continues the call.
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. On a handset: • During a call, press MUTE/DELETE. The handset displays Muted for a few seconds and MUTE displays until the mute function is turned off. • Press MUTE/DELETE again to resume the conversation. The handset screen temporarily displays Microphone ON. On a headset: • During a call, press MUTE/FLASH. The headset announces, “Mute on.
Telephone operation Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. 1. During a call, press on the handset. 2. Use the dialing keys to enter the number you wish to dial. The telephone sends touch-tone signals. The telephone automatically returns to pulse dialing mode after you end the call.
Telephone operation Call waiting If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are on another call. • Press /FLASH to put your current call on hold and take the new call. • Press /FLASH at any time to switch back and forth between calls. Equalizer The equalizer feature on the handset enables you to change the audio quality of the handset to best suit your hearing.
Telephone operation Review and dial a redial entry 1. Press REDIAL/PAUSE to enter the redial list. 2. Press or , or REDIAL/PAUSE repeatedly to browse. 3. When the desired entry displays, press /SPEAKER to dial. REDIAL #1/8 800-595-9511 /FLASH or -OR/FLASH or 1. Press /SPEAKER. 2. Press REDIAL/PAUSE. 3. Press or , or REDIAL/PAUSE repeatedly to browse. 4. When the desired entry displays, press MENU/SELECT. Delete a redial entry 1. Press REDIAL/PAUSE to enter the redial list. 2.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list. To access a number from the directory while on a call: 1. Press MENU/SELECT. >Directory Caller ID log 2. Press or to highlight >Directory, then press MENU/SELECT. 3.
Multiple handset use Join a call in progress The telephone base supports four system handsets, three handsets and one headset, or two handsets and two headsets at a time on an outside call. You can buy additional expansion handsets (LS6405) or headsets (IS6100) for this telephone base. You can register up to 12 handsets, or 11 handsets and 1 headset, or 10 handsets and 2 headsets to the telephone base.
Multiple handset use • Press on the headset. The originating handset displays Intercom. 3. To turn off the microphone during an intercom call: • Press MUTE/DELETE on the originating or destination handset. The handset screen displays Muted for a few seconds and MUTE appears until the mute function is turned off. Press MUTE/DELETE again to resume the conversation. • Press MUTE/FLASH on the headset. The headset announces, “Mute on.” The headset beeps every 30 seconds until the mute function is turned off.
Multiple handset use Announced transfer Use the intercom feature to transfer an outside call to another system handset or headset. 1. When the handset is on a call, press MENU/SELECT. 2. Press or to scroll to >Intercom, then press MENU/SELECT. The outside call is put on hold automatically. • If you have one handset and one headset, your handset displays Calling headset. • If you have two handsets, your handset displays Calling other handset.
Multiple handset use Blind transfer Use this feature to transfer an outside call to other system handsets without notifying them. This feature is not available if only one handset is available or registered. 1. When the handset is on a call, press MENU/SELECT. 2. Press MENU/SELECT to choose >Transfer, then press MENU/SELECT. • If you have a two-handset system, your handset displays Transferring call...
Multiple handset use • Only one handset can talk at a time. To do so, press and hold PUSH TO TALK while you are talking. PUSH TO TALK You can directly broadcast messages from one handset to the speakerphone of one or all other handsets. Any handset you call can respond by pressing PUSH TO TALK on the right side of the handset to begin two-way communication. If only one handset is available or registered, the handset screen shows PTT requires two handsets when you press PUSH TO TALK.
Multiple handset use PTT to a single handset 1. You have two ways to begin a PTT call: • If you have two handsets, press and hold PUSH TO TALK when the handset is not in use. • If you have more than two handsets, press PUSH TO TALK when the handset is not in use. Then use the dialing keys to enter a handset number (1-9 for handsets 1-9, and 0 for handset 10, and 1 for handset 11 or and 2 for handset 12), or press or to scroll to the desired handset.
Multiple handset use PTT to all handsets When you have two to five registered handsets, PTT supports one-to-all calls (one-to-four maximum). However, when you have six or more registered handsets, PTT supports a maximum of one-to-three calls. The first four registered handsets will be able to use this feature. Other handsets can only use PTT for one-to-one calls. 1. To begin a PTT-to-all call: • Press and hold PUSH TO TALK when the handset is not in use.
Multiple handset use Answer a PTT call You can respond to a PTT call whenever the speakerphone light is off, as described below. 1. When your handset receives a PTT call, the handset beeps and the screen displays Press and hold [PTT] to talk. 2. When the other party is speaking, your speakerphone light is on, and your handset displays PTT From HS X To HS Y to (X represents the originating handset and Y represents the destination handset; a maximum of four handset numbers appear). 3.
Multiple handset use End a PTT call • For a one-to-one PTT call, both the originating and destination handsets can end the PTT call. • For a one-to-all PTT call, the originating handset can end the PTT call. If any one of the destination handsets leaves the PTT call, the call continues until all handsets hang up. To end or leave a PTT call: • Press OFF/CANCEL or place the handset in the telephone base or charger. The handset displays Push to talk Ended.
Directory About the directory The directory can store up to 50 entries with up to 30 digits for each phone number and 15 alphanumeric characters for each name. • Directory entries are shared by all system handsets. Any additions, deletions or edits made on one handset are reflected on all handsets. • When you access the directory with no records, the screen displays Directory empty. • When the directory is full and you try to save an entry, the screen displays Directory full.
Directory Add a directory entry Use the following steps to store an entry in the directory. Answering sys >Directory 1. Enter the number when the handset is not in use and press MENU/SELECT. The screen displays EDIT NUMBER. Review >Add contact -ORa. Press MENU/SELECT when the handset is not in use. b. Press or to highlight >Directory, then press MENU/SELECT. c. Press or to highlight >Add contact, then press MENU/SELECT. The screen displays ENTER NUMBER. ENTER NUMBER 800-595-9511_ 2.
Directory Search the directory Entries are sorted alphabetically. 1. Press when the handset is not in use. Answering sys >Directory -ORa. Press MENU/SELECT when the handset is not in use. b. Press or to highlight >Directory, then press MENU/SELECT. >Review Add contact c. Press MENU/SELECT again to select >Review. 2. Press or Mike Smith 800-595-9511 to browse. Alphabetical search 1. Press when the handset is not in use. -ORa. Press MENU/SELECT when the handset is not in use. b.
Directory Edit a directory entry 1. Search for the desired entry in the directory (see Search the directory or Alphabetical search on page 42). 2. Press MENU/SELECT. The screen displays EDIT NUMBER. 3. Use the dialing keys to edit the number. Mike Smith 800-595-9511 • Press MUTE/DELETE to backspace and delete a digit. • Press and hold MUTE/DELETE to delete all digits. • Press or to move the cursor to the left or right. 4. Press MENU/SELECT. The screen displays EDIT NAME. 4.
Directory Assign a directory entry to a speed dial location You can store up to 10 directory entries in the speed dial directory. The speed dial entries are shared by all handsets. Add contact >Speed dial 1. Press and hold an empty speed dial key (0-9). -ORa. Press MENU/SELECT when the handset is not in use. 1:Mike Smith >2: b. Press or to scroll to >Directory and then press MENU/SELECT. c. Press or to scroll to >Speed dial, then press MENU/SELECT. d.
Directory Reassign a speed dial number 1. Press MENU/SELECT when the handset is not in use. Tom Miller 888-490-2005 2. Press or to scroll to >Directory and then press MENU/SELECT. 3. Press or to scroll to >Speed dial, then press MENU/SELECT. 4. Press or to select a desired speed dial location, then press MENU/SELECT. 5. Press MENU/SELECT to choose >Change SD. 2 >Change SD Clear SD Copy from Directory... 6. Press MENU/SELECT and then the screen displays Copy from Directory... 7.
Caller ID About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the caller ID log. • The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear.
Caller ID Missed call indicator When there are calls that have not been reviewed in the caller ID log, the handset displays XX Missed calls. When you have reviewed all the missed calls, the missed call indicator no longer displays. Each time you review a caller ID log entry marked NEW, the number of missed calls decreases by one. If you do not want to review the missed calls one by one, press and hold OFF/CANCEL when the handset is not in use to clear the missed call indicator.
Caller ID Dial a caller ID log entry 1. Search for the desired caller ID entry (see Review the caller ID log on page 48). 2. When the desired entry displays, press /FLASH or /SPEAKER to dial. Save a caller ID log entry to the directory 1. Search for the desired caller ID entry (see Review the caller ID log on page 48). 2. Press MENU/SELECT to highlight an entry. The screen displays EDIT NUMBER. Tom Miller 888-490-2005 3. Use the dialing keys to edit the number (up to 30 digits).
Caller ID Delete the caller ID log entries To delete one entry: 1. Search for the desired caller ID entry (see Review the caller ID log on page 48). 2. Press MUTE/DELETE to delete the selected entry. To delete all entries: Directory >Caller ID log 1. Press MENU/SELECT when the handset is not in use. 2. Press or to highlight >Caller ID log, then press MENU/SELECT. Review >Del all calls 3. Press or to highlight >Del all calls, then press MENU/SELECT.
Answering system settings Answering system Use the answering system menu of a system handset to turn on or off the answering system, set up the announcement message, activate the call screening, or change the number of rings, remote access code, message alert tone and message recording time. If your answering system is turned off and you change any of its settings, the answering system automatically turns on again. You may also turn on or off the answering system at the telephone base.
Answering system settings Play your announcement 1. Press MENU/SELECT when the handset is not in use. >Play annc Record annc 2. Press or to highlight >Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT to select >Announcement. PLAYING ANNC... 5-Stop 4. Press MENU/SELECT to select >Play annc. The handset plays the announcement and the screen shows PLAYING ANNC... 5-Stop. 5.
Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on and ANS ON displays on the handset. To turn on or off with the telephone base: Press /ANS ON/OFF to turn the built-in answering system on or off. When the answering system is turned on, it announces, “Calls will be answered.” When the answering system is turned off, it announces, “Calls will not be answered.
Answering system settings Number of rings You can choose from two, three, four, five, six rings or toll saver. With toll saver selected, the answering system answers after two rings when you have new messages, and after four rings when you have no new messages. This enables you to check for new messages and avoid paying unnecessary long distance charges if you are calling from out of your local area. 1. Press MENU/SELECT when the handset is not in use. 2.
Answering system settings Message alert tone The telephone base beeps every 10 seconds to alert you of new messages. The tone stops when all new messages have been reviewed. 1. Press MENU/SELECT when the handset is not in use. 2. Press or to highlight >Answering sys, then press MENU/SELECT. 3. Press or to highlight >Ans sys setup, then press MENU/SELECT. 4. Press or to highlight >Msg alert tone, then press MENU/SELECT. 5. Press or to choose >On or >Off, then press MENU/SELECT to save.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail. Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation Message capacity The answering system can record and store up to 99 messages. The recording time of each message depends on the message length you set (see Message recording time on page 55). The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system operation Message playback On the telephone base, if you have new messages, the telephone plays only the new messages (oldest first). If there are no new messages, the telephone plays back all messages (oldest first). On the handset, if you have both new and old messages, you can play either new or old messages. The caller ID information displays on the handset screen when you play messages and you can call back the caller.
Answering system operation To play messages with a handset: 1. Press MENU/SELECT when the handset is not in use. 2. Press MENU/SELECT to select >Play messages. If you have either new or old messages, the messages play automatically. If you have both new and old messages: • To play new messages, press MENU/SELECT to select >Play new msgs. • To play old messages, press or to highlight >Play old msgs, then press MENU/SELECT. When the handset is playing a message, its screen shows the caller’s name or number.
Answering system operation Delete all old messages To delete all old messages with the telephone base: 1. Press X/DELETE when the phone is not in use. The telephone announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE again. All previously heard messages are deleted and the telephone announces, “All old messages deleted.” To delete all old messages with a handset: >Play messages Answering sys Announcement >Delete all old Delete all old messages? 1.
Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset. Play and delete them in the same way as incoming messages (see Message playback on pages 58-59). To record a memo: 1. Press MENU/SELECT when the handset is not in use. 2. Press or to highlight >Answering Sys, then press MENU/SELECT. 3.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19; see Remote access code on page 54 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the two-digit security code. 3. Then you can enter one of the following remote commands. Command Function 1 Play all messages. 2 Play new messages.
Appendix Handset display screen messages Answering sys is ON The answering system is automatically turned on when you change the settings under answering system setup menu. Caller ID log empty There are no caller ID log entries. Calling HANDSET X Calling another handset (intercom). (for models with three or more handsets) Calling other handset (for models with two handsets) Directory empty There are no directory entries. Directory full The directory is full. Ended You have just ended a call.
Appendix No battery No battery is installed. Follow the directions for battery installation on page 3 to install the battery before charging. No line There is no telephone line connected. No signal, call ended Communication between the handset and telephone base is lost during a call. Not available at this time One handset is already viewing the caller ID log or directory, and another handset attempts to review it.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use. Flashes when you are deregistering all handsets.
Appendix Headset indicators Headset alert tones One beep Headset key tone. One beep every 30 seconds Muted headset microphone alert tone. Two quick beeps • Error alert tone. • The volume reaches its minimum or maximum setting. Two rapid beeps every 20 seconds Low battery warning. Three rapid beeps The headset is being powered on or off. Three rapid beeps every 20 seconds • Out of range while the headset is on a call. • A non-registered headset with a charged battery.
Appendix Handset battery It takes up to 10 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Headset battery It takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in use (talking*) Up to nine hours While not in use (standby**) Up to ninety hours *Operating times vary depending on your actual use and the age of the battery. **Headset is not charging or in use. The battery needs charging when: • The headset beeps twice every 20 seconds. • The light is off when in idle mode.
Appendix Expand your telephone system The handsets provided with your telephone system are already registered. Each handset is assigned a number that displays on the handset. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system already has HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. After registration, you may rename the handsets (see Rename handset on page 22).
Appendix Add and register a headset You can add a new headset (IS6100, purchased separately) to your telephone system. The headset must be registered with the telephone base before use. You may need to charge the headset before registering it to the telephone base. For more details on headset charging, see page 5. To register a headset: 1. Place the non-registered headset in the telephone base and allow it to charge for at least 15 minutes before beginning registration.
Appendix Deregister a handset/headset If you want to replace a handset or headset, or reassign the designated handset number of a registered handset, you must deregister all handsets and headsets that are registered to the telephone base. Then register each handset and headset individually. To make deregistration easier, read all of the instructions on this page before you begin.
Appendix Troubleshooting If you have difficulty with your telephone or headset, please try the suggestions below. For customer service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily performance, return the handset to the telephone base or charger after use.
Appendix Troubleshooting Low battery shows on screen. • Place the handset in the telephone base or charger for recharging. • Remove and then install the battery again and use it until fully depleted. Then recharge the handset in the telephone base or charger for up to 10 hours. • If the above measures do not correct the problem, replace the battery. The battery does not charge in the handset or the handset battery does not accept charge.
Appendix Troubleshooting My handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. • Move the handset closer to the telephone base. It may be out of range. • Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again.
Appendix Troubleshooting I hear other calls when using the cordless handset/headset. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Call your telephone service provider. The other party cannot hear my voice during a call. • Make sure the mute feature is not turned on during a call (page 26). Registration failed appears on the handset.
Appendix Troubleshooting The blue or red light keeps flashing on the headset • key. Different flashing patterns of the red and/or blue lights indicate different conditions of headset. Headset indicators on page 66. The headset does not charge in the telephone base. • Make sure the telephone base power adapter is securely plugged into an electrical outlet (page 5). For optimum daily performance, return the headset to the telephone base after use.
Appendix Troubleshooting I cannot hear any ring tone from the cordless headset when there is an incoming call. • The headset does not have an external ringer. The ring tone can only be heard through the headset earpiece. • Make sure the headset ringer volume is not set to the lowest level (page 18). • If you have pressed MUTE/FLASH on the cordless headset when it is ringing, it mutes the ring tone of the headset. The ring tone resumes on the next call.
Appendix Troubleshooting My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller may not be calling from an area which supports caller ID. • Both your and your caller’s telephone service providers must use equipment compatible with the caller ID service. • The caller ID information shows after the first or second ring.
Appendix Troubleshooting Caller ID entries do not match the numbers I need to dial. • Caller ID service delivers 10 digits (the area code plus the seven-digit number). If you need to dial something other 10 digits, see View dialing options on page 48 for instructions on changing the number. • If you dial seven digits for local calls, you may want to use the home area code feature (page 23). Out of range OR No pwr at base shows in the handset screen. • The handset may be out of range.
Appendix Troubleshooting • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see page 54). To determine how many rings activate your voicemail, contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
Appendix Troubleshooting The answering system does not respond to remote commands. • Make sure your remote access code is correct (page 54). • Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualified installer. If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty service, please visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com, or call 1 (800) 26-77377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix Technical specifications Frequency Control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Headset: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirements Handset: 2.
Index A Deregister handsets 71 Dial a caller ID log entry 49 Dial a directory entry 42 Dial a speed dial entry 44 Dialing options 48 Dial mode 24 Directory 40 About cordless telephones 84 Add a directory entry 41 Add a handset 69 Alphabetical search 42 Announced transfer 33 Announcement 51 Answer a call 25 Answer an incoming call during an intercom call 32 Answer an incoming call during a PTT call 39 Answer a PTT call 38 Answering system 51, 56 Answer ON/OFF 53 Assign a directory entry to a speed dial loc
Index L R LCD language 19, 20 Lights 65, 66 Limited warranty 87–88 Reassign a speed dial number 45 Record announcement 51 Redial 28–29 Register a handset 69 Remote access 62 Remote access code 54 Rename a handset 22 Review the caller ID log 48 Ringer tone 19 Ringer volume 18 M Maintenance 83 Make a call 25 Make an outgoing call during a PTT call 39 Memo 61 Memory match 47 Message alert tone 55 Message capacity 57 Message playback 58 Message recording time 55 Message window displays 61 Missed call indica
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008. Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5. Copyright © 2010 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
