Caller ID About caller ID This product supports caller ID service offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appear on the screen, it will not be saved in the call log. • The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear.
Caller ID Missed call indicator When there are calls that have not been reviewed, the idle handset shows XX MISSED CALLS. Each time you review a call log entry marked NEW, the number of missed calls decrease by one. When you have reviewed all the missed calls, the missed calls indicator no longer shows. If you do not want to review the missed calls one by one, press and hold OFF/CANCEL on an idle handset to erase the missed call indicator. All entries are then considered old and kept in the call log.
Caller ID View dialing options Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You may change the number of digits that you dial from or store in the directory.
Caller ID Delete from the call log To delete one entry: 1. When in the call log, press or to browse. 2. Press MUTE/DELETE to delete the selected entry. The screen displays DELETING... and then you hear a confirmation tone. To delete all entries: 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select >CALL LOG, then press MENU/SELECT. 3. Press or to select >DEL ALL CALLS, then press MENU/SELECT. The screen shows DELETE ALL CALLS? 4. Press MENU/SELECT to save.
Answering system settings Go to Answering system settings starting on page 35 for instructions on how to use a system handset to modify the answering system settings shown below.
Answering system settings Record a new announcement 1. Press MENU/SELECT when the handset is not in use. 2. Press or to scroll to >ANSWERING SYS, then press MENU/SELECT. 3. Press MENU/SELECT to choose >ANNOUNCEMENT. The system announces, “To play, press 2. To record, press 7.” 4. Press 7. The system announces, “Record after the tone. Press 5 when you are done.” 5. After the tone, face and speak towards the handset microphone to record your announcement. 6. Press 5 when you finish the recording.
Answering system settings Answer ON/OFF The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on and ANS ON displays on the handset. To turn on or off with the telephone base: Press /ANS ON/OFF to turn the built-in answering system on or off. When the answering system is turned on, it announces, “Calls will be answered.” When the answering system is turned off, it announces, “Calls will not be answered.
Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five, six rings; or toll saver. With toll saver selected, the answering system answers a call after two rings if you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges if you are calling from out of your local area. 1. Press MENU/SELECT when the handset is not in use.
Answering system settings Message alert tone When the message alert tone is turned on and you have new message(s), the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select >ANSWERING SYS, then press MENU/SELECT. 3. Press or to select >ANS SYS SETUP, then press MENU/SELECT. 4. Press or to select >MSG ALERT TONE, then press MENU/SELECT. 5.
Answering system operation Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation Voice prompts The system provides voice prompts to guide you through recording announcement and remote access. Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes see page 38 to change the length. The total recording time for the announcement, messages and memos is approximately is 14 minutes. The actual recording time depends on individual message characteristics.
Answering system operation Call screening at the handset If the answering system and call screening are on (see Call screening on page 36), the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system. At the same time, the handset shows TO SCREEN CALL, PRESS [SELECT]. Press MENU/SELECT to screen the call on your handset. The handset shows the caller’s information. If the caller ID information is private or unknown, the handset shows SCREENING...
Answering system operation Message playback (continued) To play messages with the telephone base: Press /PLAY/STOP when the telephone is not in use. Options during playback: • Press /VOL or /VOL to adjust the speaker volume. • Press /SKIP to skip to the next message. • Press /REPEAT to repeat the message currently playing. Press /REPEAT twice to listen to the previous message. • Press X/DELETE to delete the current message. The system advances to the next message. • Press /PLAY/STOP to stop.
Answering system operation Delete all old messages To delete all old messages with the telephone base: 1. Press X/DELETE on the telephone base. The system announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE within three seconds. The system announces, “All old messages deleted.” To delete all old messages with a handset: 1. Press MENU/SELECT when the handset is not in use. 2. Press or to scroll to >ANSWERING SYS, then press MENU/SELECT. 3.
Answering system operation Record, play or delete memos Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. 1. Press MENU/SELECT when the handset is not in use. 2. Press or to scroll to >ANSWERING SYS, then press MENU/SELECT. 3. Press or to scroll to >RECORD MEMO. 4. Press MENU/SELECT. The system announces, “Record after the tone.
Answering system operation Message window displays The message window on the telephone base displays the total number of messages. See the table below for other message window displays. Window display Description 0 No messages. 1-99 The total number of old messages recorded. The current message number during old message playback. 0-99 (flashing) When time and date are not set, it flashes the total number of new messages recorded, or the total number of old messages recorded.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19; see Remote access code on page 37 to change it. To remotely access the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the answering system answers, enter the two-digit remote access code. 3. Then you can enter one of the following remote commands. Command Function 1 Play all messages.
Appendix Handset display screen messages CALL LOG EMPTY There are no call log entries. CALLING HANDSET X The handset is calling another handset (for intercom calls). (for models with three or more handsets) CALLING OTHER HANDSET The handset is going to transfer an outside call to another handset. The handset is calling the other handset. (for models with two handsets) CALL TRANSFERRED You have transferred an outside call to another cordless handset. DIRECTORY EMPTY There are no directory entries.
Appendix Handset display screen messages MICROPHONE ON Mute is off so the other party can hear your voice. MUTED The microphone is off. NUMBER ALREADY SAVED The telephone number you have entered is already stored in the directory. NEW VOICEMAIL There are new voicemail messages from your telephone service provider. NO BATTERY You place the handset in the telephone base or charger without installing a battery in that handset. NO LINE There is no telephone line connected.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use. Flashes when you are deregistering all handsets.
Appendix Battery It takes up to 10 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Expand your telephone system The handsets provided with your telephone system are already registered. Each handset is assigned a number that show on the handset display. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system already has HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. This telephone system accommodates up to five handsets.
Appendix Replace a handset If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset. To make deregistration easier, read all of the instructions below before you begin. To deregister all handsets: 1. Press and hold /FIND HANDSET on the telephone base for about 10 seconds until the IN USE light on the telephone base turns on and starts to flash. 2. Press and release /FIND HANDSET again.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website www.vtechphones.com, or call 1(800) 595-9511. In Canada, go to www.vtechcanada.com, or call 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily performance, return the handset to the telephone base or charger after use.
Appendix Troubleshooting • If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply). • Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise. LOW BATTERY shows on the handset screen. • Place the handset in the telephone base or charger for recharging.
Appendix Troubleshooting • There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them. • If other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone.
Appendix Troubleshooting • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • If your telephone is plugged in with modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.
Appendix Troubleshooting My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller may not be calling from an area which supports caller ID. • Both your and your caller’s telephone service providers must use equipment compatible with the caller ID service. • The caller ID information shows after the first or second ring.
Appendix Troubleshooting OUT OF RANGER OR NO PWR AT BASE shows in the handset screen. • The handset may be out of range. Move it closer to the telephone base. • Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch. • Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery.
Appendix Troubleshooting • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The outgoing announcement is not clear. • When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset. • Make sure there is no background noise when recording.
Appendix Troubleshooting • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code. • There may be interference on the telephone line you are using. Press the dialing keys firmly. I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Important safety instructions (continued) 14. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit.
Appendix Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty (continued) How do you get warranty service? To obtain warranty service, please visit our website www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com, or call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations (continued) The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company.
Appendix Technical specifications Transmit frequency Handset: 1921.536-1928.448 MHZ Telephone base: 1921.536-1928.448 MHZ Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environment conditions at the time of use. Power requirements Handset: 2.
Index A I About cordless telephones 64 Alphabetical search 27 Answer a call 15 Answering system set up 34 Answer ON/OFF 37 Important safety instructions 61–62 Intercom 20 B L K Key tone 13 Battery 5, 50 Battery charging 4 LCD language 12 Limited warranty 65–66 C M Caller ID 29 Call log 30 Call screening 36, 40, 41 Chain dialing 17 Charger installation 2 Charging 3 Clear voicemail 12 Create a new directory entry 24 Maintenance 63 Make a call 15 Memory match 31 Message alert tone 38 Message playba
Index Ringer volume (telephone base) 10 S Speakerphone 15 Store a directory entry 24 Store a speed dial entry 27–28 T Technical specifications 69 Telephone base installation 2 Telephone base layout 7 Temporary tone dialing 16 Troubleshooting 53–60 V View the dialing options 32 Voice prompts 40 Volume 10, 15 W Wall mount installation 5 71
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008 Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. V6W 1L5 Copyright © 2010 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
