User’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 73 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started .........................1 Parts checklist ............................1 Installation ..................................2 Telephone base and charger installation...............................3 Battery installation .....................4 Battery charging.........................5 Installation options .....................6 Tabletop to wall mount installation ..............................6 Wall mount to tabletop installation...............................7 Handset layout ..
Table of contents Expand your telephone system..63 Add and register a handset ........63 Replace a handset .....................64 Troubleshooting..........................65 Important safety instructions......73 Precautions for users of implanted cardiac pacemakers................74 Operating range .........................74 Maintenance...............................74 About cordless telephones.........75 The RBRC ® seal.........................75 Warranty.....................................
Getting started Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide Telephone line cord User’s manual Battery compartment covers (2) Telephone base Batteries (2) Charger and power adapter Telephone base power adapter Wall bracket Handsets (2) To purchase a replacement battery or power adapter, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.
Getting started Installation Install the telephone base close to a telephone jack and a power outlet not connected to a wall switch. For optimum range and better reception, place the telephone base in a central and open location.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a &5. ſNVGT DGVYGGP VJG VGNGRJQPG NKPG EQTF CPF VJG VGNGRJQPG YCNN LCEM 6JG ſNVGT RTGXGPVU PQKUG CPF caller ID problems caused by DSL interference.
Getting started Battery installation Install the battery as shown below. 1. If the battery compartment cover is on the handset, press the indentation and slide the cover to remove. 2. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 3. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 4.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 62 for battery operating times.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1. +H [QW CTG WUKPI C &5.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie VJGO ſTUV 2. Slide the black wall bracket up and remove it from the wall plate. Unplug VJG VGNGRJQPG NKPG EQTF QT &5. ſNVGT HTQO VJG YCNN 7PRNWI VJG RQYGT adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall bracket. 4. See Telephone base and charger installation on page 3.
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger. MENU/SELECT Press to show the menu. While in a menu, press to select an item, or save an entry or setting. /HOME/FLASH Press to make or answer a home call (page 34). During a home call, press to answer an incoming call when you hear a call waiting alert (page 35). Flashes quickly when there is an incoming home call. Flashes slowly when a home call is on hold.
Getting started Handset layout (continued) / VOL/ While in a menu, press to scroll up. During a call, press to increase the listening volume (page 38). When the handset is not in use, press to enter the directory (page 49). OFF/CLEAR During a call, press to hang up (page 34). While the handset is ringing, press to silence the ringer temporarily (page 38). Press and hold while the telephone is not in use to erase the displayed messages (XX Missed calls and Download dir aborted).
Getting started Telephone base layout DEVICE1/DEVICE2 lights On when the telephone base is paired and connected with a Bluetooth device. Flash while pairing a Bluetooth device. IN USE light /FIND HANDSET Flashes when there is an incoming call, or another telephone sharing the same line is in use. On when the handset is in use. Press to page all system handsets (page 39).
Getting started Handset main menu To enter the main menu: 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select a handset feature menu, then press MENU /SELECT to enter that menu. To return to the previous menu, press OFF/CLEAR. To return to idle mode, press and hold OFF/CLEAR. Directory - store and search for names and numbers. Call log - review the caller ID history or delete all call log entries.
Bluetooth Introducing Bluetooth Your new DS6311 telephone system with Bluetooth wireless technology has the following features: • Pair up to four Bluetooth enabled cell phones with the telephone base. • Connect a maximum of two cell phones to make and receive cell calls. Only one cell phone can be active on a call at a time. • Connect a Bluetooth enabled headset for making and receiving home calls. • Conference cell and home calls.
Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth enabled devices and your new DS6311 telephone system. Active devices - a maximum of two paired devices (two cell phones, or one cell phone and one headset) on the active devices list can be connected to the telephone base, but only one cell phone or headset can be on a call at a time. Bluetooth cell phone - refers to a Bluetooth enabled cellular telephone.
Bluetooth Bluetooth setup To use a Bluetooth enabled cell phone or headset with your DS6311, you OWUV ſTUV RCKT CPF EQPPGEV [QWT $NWGVQQVJ FGXKEG U YKVJ VJG VGNGRJQPG DCUG All DS6311 handsets can be used to make or answer on the cell phone line. Bluetooth wireless technology operates within a short range.
Bluetooth Pair a cell phone (continued) 7. Enter the PIN of the telephone base (the default PIN is 0000) into your cell phone to continue the pairing process. 8. When a device is successfully connected, the handset displays Paired with cellular and then Cellular setup completed Device connected. The corresponding status icon ( 1 or 2) displays. The corresponding device light on the telephone base (DEVICE1 or DEVICE2) turns on.
Bluetooth Pair a headset Before you begin, make sure that your Bluetooth enabled headset is not connected to any other Bluetooth device. Refer to your headset user's manual to learn how to search for or add new Bluetooth devices. To pair and connect a headset: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Add headset, then press MENU /SELECT.
Bluetooth Pair a headset (continued) 9. When the handset displays Headset A paired to base. Connect now? Press SELECT, then press MENU /SELECT on the handset. • When you already have two devices on the active devices list, the handset shows Maximum of 2 devices can be connected. You are prompted to replace an existing device on the active devices list (page 21). • When you already have one headset on the active devices list, the handset shows Only 1 headset can be connected.
Bluetooth Paired devices All paired devices are stored on the paired devices list. Up to four devices (one headset only) can be paired with the telephone base. To use a paired device, it must be connected and on the active devices list (page 20). Once you have paired a device with the telephone base, you do not need to repeat the pairing procedure again unless you delete the device from the paired devices list. 1PN[ VJG ſTUV EJCTCEVGTU QH VJG FGXKEG PCOG CTG UJQYP QP VJG paired devices list.
Bluetooth Remove a paired device If you already have the maximum of four paired devices on the paired devices NKUV YJGP [QW YCPV VQ CFF CPQVJGT FGXKEG [QW OWUV ſTUV FGNGVG C RCKTGF device from the paired devices list. 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Paired devices, then press MENU /SELECT. 4. Press or to highlight a device when necessary, then press MENU /SELECT. 5.
Bluetooth Active devices Only devices on the active devices list can establish a Bluetooth connection with the telephone base. Although two paired devices can be connected to the telephone base, only one Bluetooth cell phone or headset can be on a call at a time. When adding, removing, or replacing a Bluetooth device on the active devices list, all connected devices will be temporarily disconnected until the procedure is complete. It may take up to two minutes to reconnect.
Bluetooth Replace an active device When you already have two devices on the active devices list, you can replace an active device with a device on the paired devices list. To replace an active device: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Paired devices, then press MENU /SELECT. 4. Press or to highlight a device, then press MENU /SELECT. 5. Press or to highlight Connect, then press MENU /SELECT.
Bluetooth Add an active device You can have a maximum of two devices on the active devices list. To add an active device: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Active devices, then press MENU /SELECT. 4. Press or to highlight an empty position, then press MENU /SELECT. 5. When Add displays, press MENU /SELECT. You are prompted to select a device from the paired devices list. 6.
Bluetooth Remove an active device You can remove an active device from the active devices list. To remove an active device: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Active devices, then press MENU /SELECT. 4. Press or to highlight the desired device, then press MENU /SELECT. 5. Press or to highlight Remove active, then press MENU /SELECT. The handset displays Device removed from active list.
Bluetooth Download directory You can download up to four cell phone directories (phonebooks) to your DS6311 telephone system via Bluetooth wireless technology. Each downloaded directory can store up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. Before downloading the directory, make sure the cell phone is paired to your DS6311 and on the active devices list. Make sure the handset battery is charged for at least 10 minutes.
Bluetooth Download directory (continued) 5. Press or to highlight one of the following options: • Phone memory - download all contacts stored in your phone memory. • SIM card only - download all contacts stored in your SIM card. • Phone and SIM - download all contacts stored in both your phone memory and SIM card. Press MENU /SELECT. During the download, the handset will display the progress. All other idle system handsets will display Cell line in use. 6.
Bluetooth Interruption to directory download If you are downloading a directory from a cell phone and the cell phone receives a call, the download process stops and all handsets display Download dir aborted. When you try to view the downloaded directory, the handset displays Last download aborted: MM/DD/YY Press SELECT. You need to download the directory again (see page 24). If you are downloading a directory from a cell phone and the telephone base loses power, the download process stops.
Telephone settings Ringers In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls to the home and cell lines. Ringer volume You can adjust the ringer volume for the incoming home and cell calls. To adjust the handset ringer volume: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Ringers, then press MENU /SELECT. 3. Press MENU /SELECT to choose Ringer volume. 4.
Telephone settings Ringer tone You can select the ringer tones for the incoming home and cell calls. To select a ringer tone: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Ringers, then press MENU /SELECT. 3. Press or to highlight Ringer tone, then press MENU /SELECT. 4. Press or to select Home, Cellular 1 or Cellular 2, then press MENU /SELECT VQ EQPſTO 5. Press or to select a ringer tone. A sample of each ringer tone plays as you scroll through the choices. 6.
Telephone settings Settings In the settings menu, you can change and edit the settings for LCD language, voicemail indicator, key tone, date and time and dial mode. LCD language You can select English, Français or Español to be used in all screen displays. To select a language: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Settings, then press MENU /SELECT. 3. Press MENU /SELECT to choose LCD language. 4.
Telephone settings Clear voicemail If you subscribe to voicemail service offered by your 1 telephone service provider, New voicemail and HANDSET X appear on the handsets when you have new voicemail messages. Contact your telephone service provider New voicemail for more information and assistance about using your voicemail service. This feature only works on the voicemail 12:30pm 12/25 associated with your home line, not the cell line.
Telephone settings Key tone You can turn the key tone feature on or off. To change the setting: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Settings, then press MENU /SELECT. 3. Press or to highlight Key tone, then press MENU /SELECT. 4.
Telephone settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To change the setting: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Settings, then press MENU /SELECT. 3. Press or to highlight Dial mode, then press MENU /SELECT. 4.
Telephone settings Cell area code Most cell phone entries are stored in a 10-digit format. If all of your cell phone entries are stored this way, you do not need to program your cell area code. If your cell phone stores entries in a 7-digit format, we recommend that you program your cell area code so that your 7-digit directory entries can be dialed correctly using your home line.
Telephone operation Make, answer or end a home call Using a handset: To make a home call: • Press /HOME/FLASH or , then enter the telephone number. To predial a home call: • Enter the telephone number, then press To answer a home call: • Press /HOME/FLASH or /HOME/FLASH or . . • The screen shows the elapsed time as you talk (in hours, minutes and seconds).
Telephone operation Call waiting on the home line If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are already on a call. • Press /HOME /FLASH on the handset to put your current call on hold and take the new call. • Press /HOME /FLASH on the handset at any time to switch back and forth between calls.
Telephone operation Answer a cell call while on a home call If you are on a home call and you receive an incoming cell call, you will hear 1 or 2 displays on the handset you are using. The telephone a beep and base and all other handsets will ring. To answer the incoming cell call: /CELL on the handset. The home call is automatically • Press placed on hold and all other handsets display Home call on hold and Cell line in use alternatively. To end the cell call: • Press OFF/CLEAR on the handset.
Telephone operation Conference home and cell calls When you have calls established on the home and cell lines, you can create a 3-way conference. To conference both home and cell calls: 1. Press MENU/SELECT. 2. Press or to highlight Conf. with home/Conf. with cell (whichever is applicable). 3. Press MENU /SELECT. To select an option while on a conference call: 1. Press MENU/SELECT. 2. Press or to select one of the following options: • End home call • End cell call 3. Press MENU /SELECT.
Telephone operation Handset speakerphone During a call, press handset use. to switch between speakerphone and normal Volume control During a call, press /VOL or /VOL to adjust the listening volume. If this is a cell call and the volume is too loud or quiet, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone effects your cell call volume on the DS6311 handset.
Telephone operation Hold You can place a home or cell call on hold. You will hear an alert tone if you have not taken the call off of hold after 14 minutes. You will hear another alert tone 30 seconds later. At 15 minutes on hold, the call on hold automatically disconnects. To place a home call on hold: • Press HOLD. Home call on hold appears and /HOME/FLASH ƀCUJGU To resume a home call on hold: • Press /HOME/FLASH. To place a cell call on hold: • Press HOLD.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list. To access a number in the directory while on a call: 1. Press MENU/SELECT. 2. Press or to highlight Directory, then press MENU /SELECT. 3. Press MENU/SELECT to select Home directory. 4.
Telephone operation Redial list The redial list stores up to 20 of the most recently dialed numbers. When there are already 20 entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order. Review the redial list 1. Press REDIAL/PAUSE when the handset is not in use. 2. Press , or REDIAL/PAUSE to browse. You hear a double beep when you reach the beginning or end of the redial list. Dial a redial entry 1.
Telephone operation Save a redial entry to the directory 1. 2. 3. 4. 5. 6. 7. 8. Press REDIAL/PAUSE when the handset is not in use. Press , or REDIAL/PAUSE to browse until the desired number displays. Press MENU/SELECT twice. The handset displays ENTER NUMBER. Use the dialing keys to edit the number, if necessary. • Press MUTE /REMOVE to erase a digit. • Press and hold MUTE /REMOVE to erase all digits. • Press to move the cursor to the right or to the left.
Telephone operation Intercom Use the intercom feature for conversations between two system handsets. You can buy additional expansion handsets (DS6301) for this telephone system. You can register up to 12 handsets to the telephone base. To initiate an intercom call: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Intercom, then press MENU /SELECT. • If you have a two-handset system, your handset displays Calling other handset.
Telephone operation Intercom (continued) Answer an incoming call during an intercom call When you receive an incoming home call during an intercom call, there is an alert tone and Incoming call appears on screens. The telephone base and all other handsets ring. • Press /HOME/FLASH to answer the home call and the intercom call ends automatically. • Press OFF/CLEAR to end the intercom call without answering the incoming call. The telephone continues to ring.
Telephone operation Share an outside call Another handset can join you on an outside call. That call continues until all people hang up. You can share an outside call with up to four system handsets. on another handset to join the call. • Press /HOME/FLASH or Hold a call and intercom You can use intercom to put an outside call on hold and intercom another handset. 1. When on an outside call, press MENU/SELECT. 2. Press or to highlight Intercom, then press MENU /SELECT.
Telephone operation Directory Your phone directory consists of a home directory and up to four downloaded directories. The home directory stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. Each of the downloaded directory stores up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are stored at the telephone base and shared by all system handsets. Any changes made on one handset apply to all.
Telephone operation Create a new entry in the home directory 1. 2. 3. 4. Press MENU/SELECT on the handset when it is not in use. Press or to highlight Directory, then press MENU /SELECT. Press MENU /SELECT to select Home. Press or to highlight Add contact, then press MENU /SELECT. The screen displays ENTER NUMBER. 5. Use the dialing keys to enter a telephone number. • Press MUTE /REMOVE to erase a digit. • Press and hold MUTE /REMOVE to erase all digits.
Telephone operation Character chart Use the dialing keys and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Characters by number of key presses Number key 1 2 3 1 1 .
Telephone operation Review the directory Entries are sorted alphabetically. To review the directory: 1. Press / when the handset is not in use. 2. Press or to choose a directory, then press MENU /SELECT. (If you only have one directory with entries, this step is not necessary.) 3. Press or to browse. - OR 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Directory, then press MENU /SELECT. 3. Press or to choose a directory, then press MENU /SELECT. 4.
Telephone operation Dial a directory entry You can dial a directory entry on either a home or cell line. To dial a directory entry: 1. Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on page 49). 2. When the desired entry appears, press # repeatedly to 800-595-9511 1-800-595-9511 show different dialing options. 595-9511 3.
Telephone operation Edit the type of a directory entry If you only want to edit the type of a directory entry: 1. Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on page 49). 2. When the desired entry appears, enter the corresponding shortcut keys shown in the below table. Type: Press: Home 1 Cell 2 Work 3 Other 4 Delete a directory entry Once a directory entry is deleted, it cannot be retrieved. To delete an entry: 1.
Telephone operation About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number from the telephone service provider CHVGT VJG ſTUV QT UGEQPF TKPI %CNNGT +& HTQO VJG JQOG NKPG CNNQYU [QW VQ UGG the name, number, date and time of the incoming calls.
Telephone operation Caller ID history If you subscribe to caller ID service provided by your telephone service provider and/or cell phone service provider, information about each caller CRRGCTU CHVGT VJG ſTUV QT UGEQPF TKPI +H [QW CPUYGT C ECNN DGHQTG VJG ECNNGT information appears on the screen, it will not be saved in the call log. • The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name.
Telephone operation Memory match When the incoming telephone number exactly matches a telephone number in your directory, the name appears on the screen will match the corresponding name in your directory. For example, when Linda Jones calls, her name will appear as Linda if this is how you entered it into your directory. The number shown in the call log will be in the format sent by the telephone service provider.
Telephone operation Make a call log entry ready to dial Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log or store to the directory.
Telephone operation Save a call log entry to the directory Call log entries can only be saved to the Home directory. 1. Select a desired entry in the call log (see Review the call log on page 54). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options. 3. When the number is in the correct format, press MENU /SELECT. The screen shows EDIT NUMBER. 4. Use the dialing keys to edit the number. • Press MUTE /REMOVE to erase a digit.
Telephone operation Delete from the call log To delete a single entry: 1. Select a desired entry in the call log (see Review the call log on page 54). 2. When the desired entry appears, press MUTE /REMOVE. The screen shows the previous call log entry. To delete all entries: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Call log, then press MENU /SELECT. 3. Press or to highlight Del all calls, then press MENU /SELECT. 4. The screen displays &GNGVG CNN ECNNU! 2TGUU 5'.
Appendix Screen display messages Already saved The telephone number entered is already stored in the directory. Bluetooth system busy You are trying to make a cell call or access the Bluetooth menu when the Bluetooth link is already being used. Call log empty There are no call log entries. You are calling another handset. Calling Handset X (for models with more than two handsets) Calling other handset (for models with two handsets) Cell The cell line is in use.
Appendix Screen display messages (continued) No entries found. Try downloading from SIM only There are no entries found when you download a cell phone directory from the cell memory. No entries found. Try downloading from Phone only There are no entries found when you download a cell phone directory from your SIM card. There are no entries found in either the cell memory or SIM card when you download a cell phone directory from both memories.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. /CELL /HOME/FLASH CHARGE Flashes quickly when there is an incoming cell call. Flashes slowly when the cell line is on hold. Flashes quickly when there is an incoming home call. Flashes slowly when the home line is on hold. On when the handset is charging in the telephone base or charger. Telephone base lights DEVICE1/DEVICE2 On when a Bluetooth device is connected to the base.
Appendix Handset icons HOME line - on steadily when the home line is in use or there is an incoming home call. 1 CELL line - on steadily when the cell line is in use or there is an incoming cell call. 2 1 2 1 2 1 Bluetooth connected device(s) - indicates that there are Bluetooth connected devices on the active devices list. Bluetooth disconnected device(s) - indicates that there are Bluetooth disconnected devices on the active devices list.
Appendix Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to 10 hours While in speakerphone mode (talking*) Up to seven hours While not in use (standby**) Up to 10 days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Expand your telephone system The handsets provided with your telephone system are already registered. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if you already have HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. This telephone system accommodates up to 12 handsets.
Appendix Replace a handset If you want to replace a handset or re-assign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all handsets: 1. Press and hold /FIND HANDSET on the telephone base for about 10 seconds until the IN USE NKIJV ƀCUJGU VJGP TGNGCUG FIND HANDSET. 2. Press /FIND HANDSET again.
Appendix Troubleshooting +H [QW JCXG FKHſEWNV[ YKVJ [QWT VGNGRJQPG RNGCUG VT[ VJG UWIIGUVKQPU DGNQY For Customer Service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. I cannot pair my cell phone to the telephone base. • • • • • • • Make sure you have cellular coverage. Make sure your cell phone is compatible with your DS6311. Check the Bluetooth compatibility list at www.vtechphones.com.
Appendix Troubleshooting I cannot put my headset in discoverable mode. • • • • Refer to the user’s manual of your headset for information on how to set your headset to discoverable mode. Make sure that the headset is not connected to any other Bluetooth device in order to successfully pair and connect to the telephone base. Carefully follow the pairing process on page 16. Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in.
Appendix Troubleshooting I cannot hear any audio on my telephone system when on a cell call. • • Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Turn off your cell phone, then turn it on again. I cannot download contacts from my cell phone to DS6311. • • Make sure that your cell phone is paired and connected to the base. Make sure you place your cell phone next to the base while downloading.
Appendix Troubleshooting Low battery shows on screen. • • • Place the handset in the telephone base or charger for recharging. Remove and install the battery again and use it until fully depleted, then recharge the handset in the telephone base or charger for up to 16 hours. If the above measures do not correct the problem, replace the battery. The battery does not charge in the handset or the handset battery does not accept charge.
Appendix Troubleshooting • • • • • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone service provider (charges may apply). The telephone line cord may be malfunctioning.
Appendix Troubleshooting There is interference during a telephone conversation. My calls fade out when I am using the cordless handset. • • • • • • • • The handset may be out of range. Move it closer to the telephone base. If you subscribe to high-speed Internet service (DSL - digital subscriber line) VJTQWIJ [QWT VGNGRJQPG NKPG [QW OWUV KPUVCNN C &5. ſNVGT DGVYGGP VJG VGNGRJQPG NKPG EQTF CPF VJG VGNGRJQPG YCNN LCEM 6JG ſNVGT RTGXGPVU PQKUG CPF ECNNGT +& problems caused by DSL interference.
Appendix Troubleshooting My caller ID features are not working properly. • • • • • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. The caller may not be calling from an area which supports caller ID. Both your and the caller’s telephone service providers must use equipment compatible with the caller ID service.
Appendix Troubleshooting Out of range OR No power at base shows in the handset screen. • • • • The handset may be out of range. Move it closer to the telephone base. Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch. Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to TGFWEG VJG TKUM QH ſTG GNGEVTKE UJQEM CPF KPLWT[ KPENWFKPI VJG HQNNQYKPI 1. 2. 3. Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a dry non-abrasive cloth for cleaning. 4. Do not use this product near water. 5.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients: • Should keep wireless telephones at least six inches from the pacemaker.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Warranty How do you get warranty service? To obtain warranty service in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service.
Appendix 6GEJPKECN URGEKſECVKQPU Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of use. Size Handset: 6.45 X 1.81 X 1.17 in (163.8 X 46 X 29.8 mm) Telephone base: 2.68 X 5.53 X 4.04 in (68 X 140.5 X 102.5 mm) Charger: 2.02 X 3.03 X 3.77 in (51.4 X 76.9 X 95.7 mm) Weight Handset: 4.
Index Deregister handsets 64 Dial a call log entry 55 Dial a directory entry 50 Dial mode 32 Directory 24, 46 Disconnect an active device 20 Download directory 24 &5.
Index M T Maintenance 74 Make a call log entry ready to dial 55 Make a cell call 35 Make a home call 34 Memory match 54 Missed calls indicator 53 Mute 38 Take a call off mute 38 6GEJPKECN URGEKſECVKQPU 80 Telephone base installation 3 Telephone base lights 60 Telephone operation 34 Telephone settings 27 Temporary tone dialing 38 Time 31 Troubleshooting 65 O Operating range 74 U Using a Bluetooth headset 34 Using the home and cell lines together 37 P Paging 39 Pair a cell phone 14 Pair a headset 16 Pa
The Bluetooth ® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by VTech Holdings Limited is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008 Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.
User’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 87 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started .........................1 Parts checklist ............................1 Installation ..................................2 Telephone base and charger installation...............................3 Battery installation .....................4 Battery charging.........................5 Installation options .....................6 Tabletop to wall mount installation ..............................6 Wall mount to tabletop installation...............................7 Handset layout ..
Table of contents Answering system operation..63 Answering system and voicemail .................................63 Message capacity ......................63 New message indication ............64 Call intercept ..............................64 Telephone base ringer volume...64 Message playback .....................65 Delete all old messages .............66 Record and play memos ............66 Message window displays..........67 Remote access ..........................68 Temporary tone dialing..............
Getting started Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Getting started Installation Install the telephone base close to a telephone jack and a power outlet not connected to a wall switch. For optimum range and better reception, place the telephone base in a central and open location.
Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a &5. ſNVGT DGVYGGP VJG VGNGRJQPG NKPG EQTF CPF VJG VGNGRJQPG YCNN LCEM 6JG ſNVGT RTGXGPVU PQKUG CPF caller ID problems caused by DSL interference.
Getting started Battery installation Install the battery as shown below. 1. If the battery compartment cover is on the handset, press the indentation and slide the cover to remove. 2. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 3. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 4.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 74 for battery operating times.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1. +H [QW CTG WUKPI C &5.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie VJGO ſTUV 2. Slide the black wall bracket up and remove it from the wall plate. Unplug VJG VGNGRJQPG NKPG EQTF QT &5. ſNVGT HTQO VJG YCNN 7PRNWI VJG RQYGT adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall bracket. 4. See Telephone base and charger installation on page 3.
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger. MENU/SELECT Press to show the menu. While in a menu, press to select an item, or save an entry or setting. /HOME/FLASH Press to make or answer a home call (page 39). During a home call, press to answer an incoming call when you hear a call waiting alert (page 40). Flashes quickly when there is an incoming home call. Flashes slowly when a home call is on hold.
Getting started Handset layout (continued) / VOL/ While in a menu, press to scroll up. During a call, press to increase the listening volume (page 43). When the handset is not in use, press to enter the directory (page 54). OFF/CLEAR During a call, press to hang up (page 39). While the handset is ringing, press to silence the ringer temporarily (page 43). Press and hold while the telephone is not in use to erase the displayed messages (XX Missed calls and Download dir aborted).
Getting started Telephone base layout X/DELETE Press to delete the message currently playing (page 65). When the phone is not in use, press twice to delete all previously reviewed messages (page 66). /FIND HANDSET Press to page all system handsets (page 44). /REPEAT Press to repeat a message or press twice to play the previous message (page 65). /SKIP Press to skip to the next message (page 65). /ANS ON/OFF Press to turn the answering system on or off (page 34).
Getting started Handset main menu To enter the main menu: 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select a handset feature menu, then press MENU /SELECT to enter that menu. To return to the previous menu, press OFF/CLEAR. To return to idle mode, press and hold OFF/CLEAR. Ans. system - play messages, record memos and change your answering system settings. Directory - store and search for names and numbers. Ans. system Directory Call log Intercom Bluetooth Ans.
Bluetooth Introducing Bluetooth Your new DS6321/6322 telephone system with Bluetooth wireless technology has the following features: • Pair up to four Bluetooth enabled cell phones with the telephone base. • Connect a maximum of two cell phones to make and receive cell calls. Only one cell phone can be active on a call at a time. • Connect a Bluetooth enabled headset for making and receiving home calls. • Conference cell and home calls.
Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth enabled devices and your new DS6321/6322 telephone system. Active devices - a maximum of two paired devices (two cell phones, or one cell phone and one headset) on the active devices list can be connected to the telephone base, but only one cell phone or headset can be on a call at a time. Bluetooth cell phone - refers to a Bluetooth enabled cellular telephone.
Bluetooth Bluetooth setup To use a Bluetooth enabled cell phone or headset with your DS6321/6322, [QW OWUV ſTUV RCKT CPF EQPPGEV [QWT $NWGVQQVJ FGXKEG U YKVJ VJG VGNGRJQPG base. All DS6321/6322 handsets can be used to make or answer on the cell phone line. Bluetooth wireless technology operates within a short range.
Bluetooth Pair a cell phone (continued) 7. Enter the PIN of the telephone base (the default PIN is 0000) into your cell phone to continue the pairing process. 8. When a device is successfully connected, the handset displays Paired with cellular and then Cellular setup completed Device connected. The corresponding status icon ( 1 or 2) displays. The corresponding device light on the telephone base (DEVICE1 or DEVICE2) turns on.
Bluetooth Pair a headset Before you begin, make sure that your Bluetooth enabled headset is not connected to any other Bluetooth device. Refer to your headset user's manual to learn how to search for or add new Bluetooth devices. To pair and connect a headset: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Add headset, then press MENU /SELECT.
Bluetooth Pair a headset (continued) 9. When the handset displays Headset A paired to base. Connect now? Press SELECT, then press Headset A MENU /SELECT on the handset. paired to base. • When you already have two devices on the active Connect now? devices list, the handset shows Maximum of 2 devices can be connected. You are prompted to Press SELECT replace an existing device on the active devices list Headset setup (page 21).
Bluetooth Paired devices All paired devices are stored on the paired devices list. Up to four devices (one headset only) can be paired with the telephone base. To use a paired device, it must be connected and on the active devices list (page 20). Once you have paired a device with the telephone base, you do not need to repeat the pairing procedure again unless you delete the device from the paired devices list. 1PN[ VJG ſTUV EJCTCEVGTU QH VJG FGXKEG PCOG CTG UJQYP QP VJG paired devices list.
Bluetooth Remove a paired device If you already have the maximum of four paired devices on the paired devices NKUV YJGP [QW YCPV VQ CFF CPQVJGT FGXKEG [QW OWUV ſTUV FGNGVG C RCKTGF device from the paired devices list. 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Paired devices, then press MENU /SELECT. 4. Press or to highlight a selected device when necessary, then press MENU /SELECT. 5.
Bluetooth Active devices Only devices on the active devices list can establish a Bluetooth connection with the telephone base. Although two paired devices can be connected to the telephone base, only one Bluetooth cell phone or a headset can be on a call at a time. When adding, removing, or replacing a Bluetooth device on the active devices list, all connected devices will be temporarily disconnected until the procedure is complete. It may take up to two minutes to reconnect.
Bluetooth Replace an active device When you already have two devices on the active devices list, you can replace an active device with a device on the paired devices list. To replace an active device: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Paired devices, then press MENU /SELECT. 4. Press or to highlight a device, then press MENU /SELECT. 5. Press or to highlight Connect, then press MENU /SELECT.
Bluetooth Add an active device You can have a maximum of two devices on the active devices list. To add an active device: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Active devices, then press MENU /SELECT. 4. Press or to highlight an empty position, then press MENU /SELECT. 5. When Add displays, press MENU /SELECT. You are prompted to select a device from the paired devices list. 6.
Bluetooth Remove an active device You can remove an active device from the active devices list. To remove an active device: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Active devices, then press MENU /SELECT. 4. Press or to highlight the desired device, then press MENU /SELECT. 5. Press or to highlight Remove active, then press MENU /SELECT. The handset displays Device removed from active list.
Bluetooth Download directory You can download up to four cell phone directories (phonebooks) to your DS6321/6322 telephone system via Bluetooth wireless technology. Each downloaded directory can store up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. Before downloading the directory, make sure the cell phone is paired to your DS6321/6322 and on the active devices list. Make sure the handset battery is charged for at least 10 minutes.
Bluetooth Download directory (continued) 5. Press or to highlight one of the following options: • Phone memory - download all contacts stored in your phone memory. • SIM card only - download all contacts stored in your SIM card. • Phone and SIM - download all contacts stored in both your phone memory and SIM card. Press MENU /SELECT. During the download, the handset displays the progress. All other idle system handsets display Cell line in use. 6.
Bluetooth Interruption to directory download If you are downloading a directory from a cell phone and the cell phone receives a call, the download process stops and all handsets display Download dir aborted. When you try to view the downloaded directory, the handset displays Last download aborted: MM/DD/YY Press SELECT. You need to download the directory again (see page 24). If you are downloading a directory from a cell phone and the telephone base loses power, the download process stops.
Telephone settings Ringers (handset) In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls to the home and cell lines. Ringer volume (handset) You can adjust the ringer volume for the incoming home and cell calls. To adjust the handset ringer volume: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Ringers, then press MENU /SELECT. 3. Press MENU /SELECT to choose Ringer volume. 4.
Telephone settings Ringer tone You can select the ringer tones for the incoming home and cell calls. To select a ringer tone: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Ringers, then press MENU /SELECT. 3. Press or to highlight Ringer tone, then press MENU /SELECT. 4. Press or to select Home, Cellular 1 or Cellular 2, then press MENU /SELECT VQ EQPſTO 5. Press or to select a ringer tone. A sample of each ringer tone plays as you scroll through the choices. 6.
Telephone settings Settings In the settings menu, you can change and edit the settings for LCD language, voicemail indicator, key tone, date and time and dial mode. LCD language You can select English, Français or Español to be used in all screen displays. To select a language: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Settings, then press MENU /SELECT. 3. Press MENU /SELECT to choose LCD language. 4.
Telephone settings Clear voicemail If you subscribe to voicemail service offered by your 1 appear telephone service provider, New voicemail and HANDSET X on the handsets when you have new voicemail messages. Contact your telephone service provider for more New voicemail information and assistance about using your voicemail service. This feature only works on the voicemail associated 12:30pm 12/25 with your home line, not the cell line.
Telephone settings Key tone You can turn the key tone feature on or off. To change the setting: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Settings, then press MENU /SELECT. 3. Press or to highlight Key tone, then press MENU /SELECT. 4.
Telephone settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To change the setting: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Settings, then press MENU /SELECT. 3. Press or to highlight Dial mode, then press MENU /SELECT. 4.
Telephone settings Cell area code Most cell phone entries are stored in a 10-digit format. If all of your cell phone entries are stored this way, you do not need to program your cell area code. If your cell phone stores entries in a 7-digit format, we recommend that you program your cell area code so that your 7-digit directory entries can be dialed correctly using your home line.
Answering system settings Answer ON/OFF If you turn the answering system on, it answers calls and records messages only on the home line. If your paired cell phone has voicemail, callers will leave messages with that voicemail service. When the answering system is turned on, the /ANS ON/OFF light on the telephone base is on and the handsets display ANS ON. To turn the answering system on or off: Using the telephone base: • Press /ANS ON/OFF to turn the answering system on or off.
Answering system settings Announcement The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own. Play your announcement 1. Press MENU/SELECT on the handset when it is not in use. 2. Press MENU /SELECT to choose Ans. system. or to highlight Announcement, then press 3. Press MENU /SELECT. 4. The handset announces, “To play, press 2. To record, press 7.” Press 2 to play.
Answering system settings Delete your announcement 1. Press MENU/SELECT on the handset when it is not in use. 2. Press MENU /SELECT to choose Ans. system. or to highlight Announcement, then press 3. Press MENU /SELECT. 4. The handset announces, “To play, press 2. To record, press 7.” Press 3 to delete your own recorded announcement. The handset announces, “Announcement deleted.” When your announcement is deleted, calls are answered with the preset announcement. 36 ANS.
Answering system settings Answering system setup In the answering system setup menu, you can change the settings for call screening, number of rings, remote access code and message alert tone. Call screening The call screening feature lets you listen at the telephone base to a caller leaving a message. You can turn this feature on or off with a system handset. To change the setting: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Ans. system, then press MENU /SELECT. 3.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch tone telephone. The preset code is 19. You can change the code to any number from 10 to 99. To change the setting: ANS SYS SETUP 1. Press MENU/SELECT on the handset when it is not Cal l screening in use. # of rings 2. Press or to highlight Ans. system, then press Remote code MENU /SELECT. Msg alert tone 3. Press or to highlight Ans sys setup, then press MENU /SELECT.
Telephone operation Make, answer or end a home call Using a handset: To make a home call: • Press /HOME/FLASH or , then enter the telephone number. To predial a home call: • Enter the telephone number, then press To answer a home call: • Press /HOME/FLASH or /HOME/FLASH or . . • The screen shows the elapsed time as you talk (in hours, minutes and seconds).
Telephone operation Call waiting on the home line If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are already on a call. • Press /HOME /FLASH on the handset to put your current call on hold and take the new call. • Press /HOME /FLASH on the handset at any time to switch back and forth between calls.
Telephone operation Answer a cell call while on a home call If you are on a home call and you receive an incoming cell call, you will hear 1 or 2 displays on the handset you are using. The telephone a beep and base and all other handsets will ring. To answer the incoming cell call: /CELL on the handset. The home call is automatically placed • Press on hold and all other handsets display Home call on hold and Cell line in use alternatively. To end the cell call: • Press OFF/CLEAR on the handset.
Telephone operation Conference home and cell calls When you have calls established on the home and cell lines, you can create a 3-way conference. To conference both home and cell calls: 1. Press MENU/SELECT. 2. Press or to highlight Conf. with home/Conf. with cell (whichever is applicable). 3. Press MENU /SELECT. To select an option while on a conference call: 1. Press MENU/SELECT. 2. Press or to select one of the following options: • End home call • End cell call 3. Press MENU /SELECT.
Telephone operation Handset speakerphone During a call, press handset use. to switch between speakerphone and normal Volume control During a call, press /VOL or /VOL to adjust the listening volume. If this is a cell call and the volume is too loud or quiet, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone effects your cell call volume on the DS6321/6322 handset.
Telephone operation Hold You can place a home or cell call on hold. You will hear an alert tone if you have not taken the call off of hold after 14 minutes. You will hear another alert tone 30 seconds later. At 15 minutes on hold, the call on hold automatically disconnects. To place a home call on hold: • Press HOLD. Home call on hold appears and /HOME/FLASH ƀCUJGU To resume a home call on hold: • Press /HOME/FLASH. To place a cell call on hold: • Press HOLD.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list. To access a number in the directory while on a call: 1. Press MENU/SELECT. 2. Press or to highlight Directory, then press MENU /SELECT. 3. Press MENU/SELECT to select Home directory. 4.
Telephone operation Redial list The redial list stores up to 20 of the most recently dialed numbers. When there are already 20 entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order. Review the redial list 1. Press REDIAL/PAUSE when the handset is not in use. 2. Press , or REDIAL/PAUSE to browse. You hear a double beep when you reach the beginning or end of the redial list. Dial a redial entry 1.
Telephone operation Save a redial entry to the directory 1. 2. 3. 4. 5. 6. 7. 8. Press REDIAL/PAUSE when the handset is not in use. Press , or REDIAL/PAUSE to browse until the desired number displays. Press MENU/SELECT twice. The handset displays ENTER NUMBER. Use the dialing keys to edit the number, if necessary. • Press MUTE /REMOVE to erase a digit. • Press and hold MUTE /REMOVE to erase all digits. • Press to move the cursor to the right or to the left.
Telephone operation Intercom Use the intercom feature for conversations between two system handsets. You can buy additional expansion handsets (DS6301) for this telephone system. You can register up to 12 handsets to the telephone base. To initiate an intercom call: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Intercom, then press MENU /SELECT. • If you have a two-handset system, your handset displays Calling other handset.
Telephone operation Intercom (continued) Answer an incoming call during an intercom call When you receive an incoming home call during an intercom call, there is an alert tone and Incoming call appears on screens. The telephone base and all other handsets ring. • Press /HOME/FLASH to answer the home call and the intercom call ends automatically. • Press OFF/CLEAR to end the intercom call without answering the incoming call. The telephone continues to ring.
Telephone operation Share an outside call Another handset can join you on an outside call. That call continues until all people hang up. You can share an outside call with up to four system handsets. on another handset to join the call. • Press /HOME/FLASH or Hold a call and intercom You can use intercom to put an outside call on hold and intercom another handset. 1. When on an outside call, press MENU/SELECT. 2. Press or to highlight Intercom, then press MENU /SELECT.
Telephone operation Directory Your phone directory consists of a home directory and up to four downloaded directories. The home directory stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. Each of the downloaded directory stores up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are stored at the telephone base and shared by all system handsets. Any changes made on one handset apply to all.
Telephone operation Create a new entry in the home directory 1. 2. 3. 4. Press MENU/SELECT on the handset when it is not in use. Press or to highlight Directory, then press MENU /SELECT. Press MENU /SELECT to select Home. Press or to highlight Add contact, then press MENU /SELECT. The screen displays ENTER NUMBER. 5. Use the dialing keys to enter a telephone number. • Press MUTE /REMOVE to erase a digit. • Press and hold MUTE /REMOVE to erase all digits.
Telephone operation Character chart Use the dialing keys and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Characters by number of key presses Number key 1 2 3 1 1 .
Telephone operation Review the directory Entries are sorted alphabetically. To review the directory: 1. Press / when the handset is not in use. 2. Press or to choose a directory, then press MENU /SELECT. (If you only have one directory with entries, this step is not necessary.) 3. Press or to browse. - OR 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Directory, then press MENU /SELECT. 3. Press or to choose a directory, then press MENU /SELECT. 4.
Telephone operation Dial a directory entry You can dial a directory entry on either a home or cell line. To dial a directory entry: 1. Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on page 54). 2. When the desired entry appears, press # repeatedly to 800-595-9511 1-800-595-9511 show different dialing options. 595-9511 3.
Telephone operation Edit the type of a directory entry If you only want to edit the type of a directory entry: 1. Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on page 54). 2. When the desired entry appears, enter the corresponding shortcut keys shown in the below table. Type: Press: Home 1 Cell 2 Work 3 Other 4 Delete a directory entry Once a directory entry is deleted, it cannot be retrieved. To delete an entry: 1.
Telephone operation About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number from the telephone service provider CHVGT VJG ſTUV QT UGEQPF TKPI %CNNGT +& HTQO VJG JQOG NKPG CNNQYU [QW VQ UGG the name, number, date and time of the incoming calls.
Telephone operation Caller ID history If you subscribe to caller ID service provided by your telephone service provider and/or cell phone service provider, information about each caller CRRGCTU CHVGT VJG ſTUV QT UGEQPF TKPI +H [QW CPUYGT C ECNN DGHQTG VJG ECNNGT information appears on the screen, it will not be saved in the call log. • The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name.
Telephone operation Memory match When the incoming telephone number exactly matches a telephone number in your directory, the name appears on the screen will match the corresponding name in your directory. For example, when Linda Jones calls, her name will appear as Linda if this is how you entered it into your directory. The number shown in the call log will be in the format sent by the telephone service provider.
Telephone operation Make a call log entry ready to dial Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log or store to the directory.
Telephone operation Save a call log entry to the directory Call log entries can only be saved to the Home directory. 1. Select a desired entry in the call log (see Review the call log on page 59). 2. When the desired entry appears, press # repeatedly to show different dialing options. 3. When the number is in the correct format, press MENU /SELECT. The screen shows EDIT NUMBER. 4. Use the dialing keys to edit the number. • Press MUTE /REMOVE to erase a digit.
Telephone operation Delete from the call log To delete a single entry: 1. Select a desired entry in the call log (see Review the call log on page 59). 2. When the desired entry appears, press MUTE /REMOVE. The screen shows the previous call log entry. To delete all entries: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Call log, then press MENU /SELECT. 3. Press or to highlight Del all calls, then press MENU /SELECT. 4. The screen displays &GNGVG CNN ECNNU! 2TGUU 5'.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation New message indication 6JG OGUUCIG YKPFQY QP VJG VGNGRJQPG DCUG ƀCUJGU CPF VJG JCPFUGV UJQYU and New messages when there are new answering system messages. If the new message alert tone is turned on, the telephone base beeps every 10 seconds when there are messages that have not been reviewed. Call intercept When a caller is leaving a message on your answering system, you can on stop recording and talk to the caller by pressing /HOME/FLASH or the handset.
Answering system operation Message playback If you have new messages, the telephone plays only the PGY OGUUCIGU QNFGUV ſTUV +H VJGTG CTG PQ PGY OGUUCIGU VJG VGNGRJQPG RNC[U DCEM CNN OGUUCIGU QNFGUV ſTUV When playback begins, the handset screen displays PLAYING MESSAGES and you hear the total number of messages followed by the day and time of the message. After the last message, the telephone announces, “End of messages,” and the screen displays End of messages.
Answering system operation Delete all old messages Using the telephone base: Press X/DELETE when the phone is not in use. The telephone announces, “To delete all old messages, press DELETE again.” Press X/DELETE again. All previously heard messages are erased and the telephone announces, “All old messages deleted.” Using a handset: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press MENU /SELECT to choose Ans. system. 3. Press or to highlight Delete all old, then press MENU /SELECT. 4.
Answering system operation Message window displays Window display Description 0 No messages. 1-99 Total number of old messages recorded. 0-99 ƀCUJKPI Total number of messages recorded. The telephone base might have lost and regained power. The clock needs to be set. 1-99 & F (alternating) Memory is full with total number of messages recorded. 1-99 ƀCUJKPI Current message number during new message playback. 1-99 Current message number during old message playback.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 38 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the two-digit security code. 3. You can also enter one of the following remote commands. Command Function 1 Play all messages. 2 Play only new messages.
Appendix Screen display messages Already saved The telephone number entered is already stored in the directory. Bluetooth system busy You are trying to make a cell call or access the Bluetooth menu when the Bluetooth link is already being used. Call log empty There are no call log entries. You are calling another handset. Calling Handset X (for models with more than two handsets) Calling other handset (for models with two handsets) Cell The cell line is in use.
Appendix Screen display messages (continued) Microphone ON MUTE is turned off and the person on the other end can hear you. Muted You have turned off the handset microphone. The other party cannot hear you but you can hear the other party. New voicemail There are new voicemail message(s) from your telephone service provider for the home line. No entries found. Try downloading from SIM only There are no entries found when you download a cell phone directory from the cell memory. No entries found.
Appendix Screen display messages (continued) Rec mem full The answering system has no recording time left. Ringer mute The ringer is muted temporarily during an incoming call or intercom call. Saved Your selection has been saved. Unable to call try again You tried to make an intercom call, but the handset you are calling is in the directory, in the call log, out of range or on an outside call. Unable to save You tried to save a caller ID entry with no name or number.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. /CELL /HOME/FLASH CHARGE Flashes quickly when there is an incoming cell call. Flashes slowly when the cell line is on hold. Flashes quickly when there is an incoming home call. Flashes slowly when the home line is on hold. On when the handset is charging in the telephone base or charger. Telephone base lights /ANS ON/OFF On when the answering is turned on.
Appendix Handset icons HOME line - on steadily when the home line is in use or there is an incoming home call. 1 CELL line - on steadily when the cell line is in use or there is an incoming cell call. 2 1 2 1 2 1 Bluetooth connected device(s) - indicates that there are Bluetooth connected devices on the active devices list. Bluetooth disconnected device(s) - indicates that there are Bluetooth disconnected devices on the active devices list.
Appendix Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to 10 hours While in speakerphone mode (talking*) Up to seven hours While not in use (standby**) Up to 10 days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Expand your telephone system The handsets provided with your telephone system are already registered. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if you already have HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. This telephone system accommodates up to 12 handsets.
Appendix Replace a handset If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all handsets: 1. Press and hold /FIND HANDSET on the telephone base for about 10 seconds until the IN USE NKIJV ƀCUJGU VJGP TGNGCUG FIND HANDSET. 2. Press /FIND HANDSET again.
Appendix Troubleshooting +H [QW JCXG FKHſEWNV[ YKVJ [QWT VGNGRJQPG RNGCUG VT[ VJG UWIIGUVKQPU DGNQY For Customer Service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. I cannot pair my cell phone to the telephone base. • • • • • • • Make sure you have cellular coverage. Make sure your cell phone is compatible with your DS6321/6322. Check the Bluetooth compatibility list at www.vtechphones.com.
Appendix Troubleshooting I cannot connect my headset with the telephone base. • • Make sure that your Bluetooth headset is not connected to any other Bluetooth device. Make sure that your headset is connected and on the active devices list. I cannot put my headset in discoverable mode. • • • • Refer to the user’s manual of your headset for information on how to set your headset to discoverable mode.
Appendix Troubleshooting Bluetooth system busy appears on the display. • • • Make sure that your cell phone is not in use when connected and on the active devices list. Make sure that your cell phone or headset is not connected to any other Bluetooth device. DS6321/6322 can only use one Bluetooth device at a time. The PIN on the telephone base does not work. • • The default PIN is 0000. If you have changed the PIN, it will appear on the handset in the pairing process.
Appendix Troubleshooting My telephone does not work at all. • • • • • • • • Make sure the battery is installed and charged correctly (page 4). For optimum daily performance, return the handset to the telephone base or charger after use. Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. /CMG UWTG VJG VGNGRJQPG NKPG EQTF KU RNWIIGF ſTON[ KPVQ VJG VGNGRJQPG DCUG CPF the telephone wall jack. Unplug the electrical power to the telephone base.
Appendix Troubleshooting There is no dial tone. • • • • First, try all the above suggestions. Move the handset closer to the telephone base. It may be out of range. The telephone line cord might be malfunctioning. Install a new telephone line cord. Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider.
Appendix Troubleshooting My handset beeps and is not performing normally. • • • • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. Move the handset closer to the telephone base. It may be out of range. Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again.
Appendix Troubleshooting I hear noise on the cordless handset and the keys do not work. • Make sure the telephone line cord is plugged in securely. Registration failed appears on the handset. • • • Only one handset can be registered at a time. If you have multiple handsets to register, please follow the instructions on page 75 HQT VJG ſTUV JCPFUGV 1PEG C handset has been successfully registered, repeat the steps for each handset that needs to be registered.
Appendix Troubleshooting Caller ID entries do not match the numbers I need to dial. • • Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other 10 digits, see page 60 for instructions on changing the number. If you dial seven digits for local calls, you may want to use the Home area code feature (page 32). Out of range OR No power at base shows in the handset screen. • • • • The handset may be out of range.
Appendix Troubleshooting The answering system does not answer after the correct number of rings. • • • • • • Make sure the answering system is on. When the answering system is on, ANS ON should be shown on the handset and /ANS ON/OFF light on the telephone base should be on. If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 37). If the memory is full or if the answering system is off, the answering system answers after 10 rings.
Appendix Troubleshooting The messages on the answering system are incomplete. • • • If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after four minutes. If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call. If the caller’s voice is very soft, the answering system may stop recording and disconnect the call. The answering system does not respond to remote commands.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to TGFWEG VJG TKUM QH ſTG GNGEVTKE UJQEM CPF KPLWT[ KPENWFKPI VJG HQNNQYKPI 1. 2. 3. Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a dry non-abrasive cloth for cleaning. 4. Do not use this product near water. 5.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients: • Should keep wireless telephones at least six inches from the pacemaker.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Warranty How do you get warranty service? To obtain warranty service in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service.
Appendix 6GEJPKECN URGEKſECVKQPU Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of use. Size Handset: 6.45 X 1.81 X 1.17 in (163.8 X 46 X 29.8 mm) Telephone base: 2.67 X 6.10 X 4.04 in (67.9 X 155 X 102.5 mm) Charger: 2.02 X 3.03 X 3.77 in (51.4 X 76.9 X 95.7 mm) Weight Handset: 4.
Index A D Active devices 20 Add a cell phone 14 Add a handset 75 Add a headset 16 Add an active device 22 Alphabetical search 54 Announcement 35 Answer a cell call 40 Answer a cell call while on a home call 41 Answer a home call 39 Answer a home call while on a cell call 41 Answer an incoming call during an intercom call 49 Answering system and voicemail 63 Answering system operation 63 Answering system settings 34 Answering system setup 37 Answer ON/OFF 34 Appendix 69 Date 31 Delete a directory entry 56
Index Ringer mute 43 Ringer tone 28 Ringer volume 27 L LCD language 29 M S Maintenance 88 Make a call log entry ready to dial 60 Make a cell call 40 Make a home call 39 Memory match 59 Message alert tone 38 Message capacity 63 Message playback 65 Message window displays 67 Missed calls indicator 58 Mute 43 Safety instructions 87 Save a call log entry to the directory 61 Save a redial entry to the directory 47 Screen display messages 69 Search for a contact 54 Set date/time 31 Share an outside call 50 S
The Bluetooth ® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by VTech Holdings Limited is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008 Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.
