Quick Start Guide

For operations and guides to help you using your telephone, and for latest
information and supports, go and check the online help topics
and online FAQs.
Use your smartphone or mobile device to access our online help.
• Go to https://phones.vtechcanada.com; OR
• Scan the QR code on the right. Launch the camera app or QR code
scanner app on your smartphone or tablet. Hold the device’s camera
up to the QR code and frame it. Tap the notification to trigger the
redirection of the online help.
- If the QR code is not clearly displayed, adjust your camera’s focus by
moving your device closer or further away until it is clear.
You can also call our Customer Support at 1 [phone] for help.
The RBRC seal
The RBRC seal on the nickel-metal hydride battery indicates that VTech
Communications, Inc. is voluntarily participating in an industry program to
collect and recycle these batteries at the end of their useful lives, when
taken out of service within the United States and Canada.
The program provides a convenient alternative to placing used nickel-
metal hydride batteries into the trash or municipal waste, which may be
illegal in your area.
VTech’s participation makes it easy for you to drop off the spent battery at local retailers
participating in the program or at authorized VTech product service centers. Please call
1 (800) 8 BATTERY® for information on Ni-MH battery recycling and disposal bans/
restrictions in your area. VTech’s involvement in this program is part of its commitment to
protecting our environment and conserving natural resources.
The RBRC Seal and 1 (800) 8 BATTERY® are registered trademarks of Call2recycle, Inc.
FCC, ACTA and IC regulations
FCC Part 15
NOTE: This equipment has been tested and found to comply with the requirements
for a Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING: Changes or modifications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause
undesired operation. Privacy of communications may not be ensured when using this
telephone.
To ensure safety of users, the “FCC/ISEDC has established criteria for the amount of
radio frequency energy that can be safely absorbed by a user or bystander according
to the intended usage of the product. This product has been tested and found to
comply with the “FCC/ISEDC criteria. The handset may be safely held against the ear
of the user. The telephone base shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8
inches) or more.
This Class B digital apparatus complies with Canadian requirement:
CAN ICES-3 (B)/NMB-3(B).
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements
adopted by the Administrative Council for Terminal Attachments (ACTA). The label
on the back or bottom of this equipment contains, among other things, a product
identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your
telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the
telephone network must comply with applicable Part 68 rules and technical
requirements adopted by ACTA. A compliant telephone cord and modular plug is
provided with this product. It is designed to be connected to a compatible modular
jack that is also compliant. An RJ11 jack should normally be used for connecting to a
single line. See the installation instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you
may connect to your telephone line and still have them ring when you are called.
The REN for this product is encoded as the 6th and 7th characters following the US:
in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the
sum of all RENs should be five (5.0) or less. For more information, please contact your
telephone service provider.
This equipment must not be used with Party Lines. If you have specially wired alarm
dialing equipment connected to your telephone line, ensure the connection of this
equipment does not disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone service provider or a qualified
installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until
the problem has been corrected. Repairs to this telephone equipment can only be
made by the manufacturer or its authorized agents. For repair procedures, follow the
instructions outlined under the Limited warranty.
If this equipment is causing harm to the telephone network, the telephone service
provider may temporarily discontinue your telephone service. The telephone service
provider is required to notify you before interrupting service. If advance notice is not
practical, you will be notified as soon as possible. You will be given the opportunity to
correct the problem and the telephone service provider is required to inform you of
your right to file a complaint with the FCC. Your telephone service provider may make
changes in its facilities, equipment, operation, or procedures that could affect the
proper functioning of this product. The telephone service provider is required to notify
you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid
compatible.
If this product has memory dialing locations, you may choose to store emergency
telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test
emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause
undesired operation of the device.
Privacy of communications may not be ensured when using this telephone.
The term ‘’IC:‘’ before the certification/registration number only signifies that the
Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN
indicates the maximum number of devices allowed to be connected to a telephone
interface. The termination of an interface may consist of any combination of devices
subject only to the requirement that the sum of the RENs of all the devices not exceed
five.
This product meets the applicable Innovation, Science and Economic Development
Canada technical specifications.
Limited Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of
purchase (“Consumer” or “you”) that the Product and all accessories provided in the
sales package (“Product”) are free from defects in material and workmanship, pursuant
to the following terms and conditions, when installed and used normally and in
accordance with the Product operating instructions. This limited warranty extends only
to the Consumer for Products purchased and used in the United States of America and
Canada.
What will VTech do if the Product is not free from defects in materials and
workmanship during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair
or replace at VTech’s option, without charge, a Materially Defective Product. If we repair
the Product, we may use new or refurbished replacement parts. If we choose to replace
the Product, we may replace it with a new or refurbished Product of the same or similar
design. We will retain defective parts, modules, or equipment. Repair or replacement of
the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired
or replacement Products to you in working condition. You should expect the repair or
replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of
purchase. If VTech repairs or replaces a Materially Defective Product under the terms of
this limited warranty, this limited warranty also applies to the repaired or replacement
Product for a period of either (a) 90 days from the date the repaired or replacement
Product is shipped to you or (b) the time remaining on the original one-year warranty;
whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect,
inundation, fire, water or other liquid intrusion.
2. Product that has been subjected to contact with liquid, water, rain, extreme
humidity or heavy perspiration, sand, dirt or the like; but then only to the extent
the damage was not caused by incorrectly securing the waterproof handset’s
protective elements, for example, failing to properly close a seal), or such
protective elements are damaged or missing (e.g. a cracked battery door), or
subjecting a Product to conditions beyond its stated specifications or limits (e.g. 30
minutes in 1 meter of fresh water).
3. Product that has been damaged due to repair, alteration or modification by
anyone other than an authorized service representative of VTech;
4. Product to the extent that the problem experienced is caused by signal conditions,
network reliability, or cable or antenna systems;
5. Product to the extent that the problem is caused by use with non-VTech
accessories;
6. Product whose warranty/quality stickers, product serial number plates or electronic
serial numbers have been removed, altered or rendered illegible;
7. Product purchased, used, serviced, or shipped for repair from outside the United
States of America or Canada, or used for commercial or institutional purposes
(including but not limited to Products used for rental purposes);
8. Product returned without a valid proof of purchase (see item 2 below); or
9. Charges for installation or set up, adjustment of customer controls, and installation
or repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service in Canada, go to phones.vtechcanada.com or
dial 1 [phone].
NOTE: Before calling for service, please review the user’s manual - a check of the
Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during
transit and transportation and are responsible for delivery or handling charges incurred
in the transport of the Product(s) to the service location. VTech will return repaired
or replaced Product under this limited warranty. Transportation, delivery or handling
charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit.
If the Product failure is not covered by this limited warranty, or proof of purchase does
not meet the terms of this limited warranty, VTech will notify you and will request that
you authorize the cost of repair prior to any further repair activity. You must pay for the
cost of repair and return shipping costs for the repair of Products that are not covered
by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech
service location along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product
purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone
number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It
supersedes all other written or oral communications related to this Product. VTech
provides no other warranties for this Product. The warranty exclusively describes all of
VTech’s responsibilities regarding the Product. There are no other express warranties.
No one is authorized to make modifications to this limited warranty and you should not
rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may
also have other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited
to one year from the date of purchase. Some states/provinces do not allow limitations
on how long an implied warranty lasts, so the above limitation may not apply to you.
In no event shall VTech be liable for any indirect, special, incidental, consequential, or
similar damages (including, but not limited to lost profits or revenue, inability to use the
Product or other associated equipment, the cost of substitute equipment, and claims
by third parties) resulting from the use of this Product. Some states/provinces do not
allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase
Voicemail service
S
m
Need help?
Call Block
If you subscribe to caller ID service, you can set the telephone
to block unknown calls and certain undesired calls. The call
block list can store up to 20 entries.
Add a call block entry
Delete a call block list entry
When the desired call
block list entry displays
on the handset screen
Block unknown calls
Press / to scroll
to Call block, then
press SELECT.
Press SELECT
to select Block list.
Press
/ to scroll
to Add new entry,
then press SELECT.
Press MENU.
5
Enter number
then press SELECT.
6
Enter name
then press SELECT.
Press DELETE
to delete.
Call block
Review a call block list entry
HANDSET
ECO
Call block
ECO
Block list
ECO
Enter name
ECO
Enter number
800-595-9511_
ECO
Add new entry
ECO
Mike Smith
595-9511
ECO
Press / to scroll
to Call block, then
press SELECT.
Press SELECT
to select Block list.
Press SELECT to
select Review.
Press MENU.
HANDSET
11:07
AM
1/25
ECO
Call block
ECO
Block list
ECO
Review
ECO
Press / to scroll
to Call block, then
press SELECT.
Press
/ to scroll
to Call w/o num,
then press SELECT.
Press
/ to scroll
to Block, then
press SELECT.
Press MENU.
HANDSET
ECO
Calls w/o num
ECO
Block
ECO
About the voicemail service
Your telephone supports voicemail service offered by your telephone service provider (subscription is required, and fees may
apply).
Voicemail service
Supported by Telephone service provider
Subscription Yes
Fees May apply
Answer incoming calls
• Usually after 2 rings.
• It can be changed by contacting your telephone
service provider.
Storage Server or System
Display new messages
• Handset -
Retrieve messages
• Press and hold on the dialpad, and enter
an access number and/or passcode from your
telephone service provider.
Set a speed dial voicemail number
Adjust the ringer volume
Change the ringer tone
Clear the voicemail indicator
Use this feature to turn off the displayed icon on your handset LCD. It does not delete your voicemail messages. As long as
you have new voicemail messages, your telephone service provider will continue to send the signal to turn on the indicator.
Ringer settings
This feature lets you save your voicemail number for
quick access when you press and hold the
key.
Press / to scroll to
Settings, then press
SELECT.
Press MENU.
Press
/ to scroll
to Voicemail #,
then press SELECT.
Enter your voicemail
access number, then
press SELECT to save.
Press
/ to scroll to
Ringers, then press
SELECT.
Press MENU.
Press SELECT to select
Ringer volume.
Press
/ to adjust
volume level, then
press SELECT to save.
Press
/ to scroll to
Ringers, then press
SELECT.
Press MENU.
Press
/ to scroll
to Ringer tone, then
press SELECT.
Press
/ to select
a tone (1-10), then
press SELECT to save.
Press
/ to scroll to
Settings, then press
SELECT.
Press MENU.
Press
/ to scroll
to Clr voicemail,
then press SELECT.
A confirmation tone
plays to indicate
that the icon has
been cleared.
Call block
ECO
HANDSET
ECO
Ringers
ECO
Ringer volume
ECO
Volume:Off
ECO
HANDSET
ECO
Settings
ECO
Voicemail #
ECO
Voicemail #
_
ECO
HANDSET
ECO
Settings
ECO
Clr voicemail
ECO
Clr voicemail
ECO
1
2
3
4
1
2
3
4
1 2 3
4
1
2
3
4
1
2
3
4
1 2
3
4
1 2
3
4
Ringers
ECO
Ringer tone
ECO
Tone : 8
ECO
11:07 1/25
AM
11:07 1/25
AM
11:07 1/25
AM
HANDSET
ECO
11:07 1/25
AM
11:07 1/25
AM
11:07 1/25
AM