User's Manual

128
Appendix
Troubleshooting
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For customer service, or to purchase accessories or replacement parts, visit our
website at
https://telephones.att.com, or call 1 [phone]. In
Canada, dial
1 [phone].
I cannot pair my cell phone to the telephone base.
f Make sure you have cellular coverage.
f Make sure your cell phone is compatible with your DL72119/DL72219/
DL72319/DL72419/DL72519. Check the Bluetooth compatibility list at
https://telephones.att.com/bluetooth.
f Make sure the Bluetooth function of your cell phone is turned on. See the
user’s manual of your cell phone for more information.
f Make sure that you set your cell phone to search for devices.
f If the DL72119/DL72219/DL72319/DL72419/DL72519 is in your cell phone
device history list, delete it and try pairing again.
f Carefully follow the pairing instructions on page 19. Make sure that your
cell phone is not connected to any other Bluetooth device.
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f Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the suggestions
mentioned above.
I cannot pair my headset to the telephone base.
f Make sure that your Bluetooth headset is in discoverable mode when pairing
with the telephone base. See the user’s manual of your headset for more
information on how to set your headset to discoverable mode.
f Make sure your headset is compatible with your DL72119/DL72219/
DL72319/DL72419/DL72519. Check the Bluetooth compatibility list at
https://telephones.att.com/bluetooth.
f Carefully follow the pairing instructions on page 21. Make sure that your
headset is not connected to any other Bluetooth device.
f Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the suggestions
mentioned above.