Instruction Manual
Table Of Contents
- Glossary of terms
- Assistance
- Information on this manual
- Safety
- Reception
- Product description
- Getting started
- Operating with VR NxT
- Maintenance of the instrument
- Troubleshooting and errors
- Technical features
- ANNEX A: CELLSEARCH sample preparation for DEPArray
- ANNEX B: DEPArray recoveries preparation for downstream genetic analysis
- License Agreement
- Conformity
- Warranty and Responsibility
38 VR NxT| Instruction Manual 1.0 02-2019|VRNXTinstr1EN|© 2019 Menarini Silicon Biosystems SpA
Troubleshooting and errors
Perform a VR NxT diagnostic test
1. Ensure no closed holder is in the closed holder housing.
2. Turn on the instrument: the self-diagnostic test starts automatically.
When errors cannot be solved
Please contact Technical Support (see "How to contact Technical Support" on page4).
Error codes
Below is a list of error codes that can be displayed, together with a description of what might have caused them and a
possible solution.
To contact Technical Support, see "How to contact Technical Support" on page4.
Code Cause Solution
ED001
-
Contact Technical Support.
ED002
ED003
ED004
ED005
ED006 Closed holder sensors failure 1. Clean the rotor holes (see "Clean the rotor holes" on page34).
2. If the problem persists, contact Technical Support.
ED007 - Contact Technical Support.
ED008
ED009
ED010
ED012
ED013
ED014 Initialization has failed. Contact Technical Support.
ED015 - Contact Technical Support.
ED016
No closed holder inserted Insert the closed holder in its housing.
ED017
No cap inserted
1. Remove the holder.
2. Put the cap on the holder and push the holder clips to close the
holder.
3. Insert the closed holder in the closed holder housing.
ED018
No holder inserted
1. Remove the cap.
2. Put a new cap on the holder and push the holder clips to close the
holder.
3. Insert the closed holder in the closed holder housing.
ED019
Cap already used Dispose of the cap and use a new one.
ED020
Unusable/damaged cap
ED021 Out of range ambient temperature Wait until the ambient temperature is within the range.
ED022 Program corrupted Contact Technical Support.
ED024 The samples have not been correctly
processed due to a manual interruption.
Restart sample processing or perform the recovery procedure (see
"Recover the samples" on page32).
ED025 The number of cycles performed by the
holder is equal to or over the threshold.
Dispose of the holder and use a new one.
ED026 The selected program is not compatible
with the inserted closed holder.
1. Read the holder identification code to check the correctness of
the holder.
2. Select the correct program or change the holder and repeat
processing.
ED027 Software update in progress Wait until the end of the update.