Operation Manual

ENGLISH | 29
ENGLISH
Troubleshooting:
Problem Solution
Screen Displays:
Your prescribed time
for authorized use of
this equipment is now
complete.
Your device needs to download information
to VQ OrthoCare for your physician. OR
Contact Patient Care. The Avid IF 2 should
be programmed to continue treatment
without requiring a download.
Screen Displays:
Your prescribed time
for authorized use will
expire in X days.
Your device needs to download information
to VQ OrthoCare for your physician. Place
the device in the cradle, turn it on and press
(P) to Proceed with a download. If you do
not have a cradle or this fails to correct the
problem, contact Patient Care.
Device beeps and the
screen says:
Error! Check your lead
wires and electrodes
In most cases, this screen will appear when
something becomes disconnected (e.g. lead
wires or electrodes). Check the connections
between the electrodes and your skin, the
electrodes and the lead wire and the lead
wire and the device. This error may also
appear if the electrodes are too dry to
adhere properly to your skin. In this case,
replace the electrodes with a new set.
When finished, press (P) to Proceed as
directed on the screen. If none of these
corrects the problem, contact Patient Care.
The device will not increase the
intensity
This is most likely caused by the “lock out”
feature that prevents accidental increases to
your intensity. Press the (-) button to unlock
the keypad, then (+) to increase the intensity
to the desired level.
Stimulation is weak, even at
maximum intensity
This is most likely due to low batteries.
Replace Power Packs. This can also be
caused by a decrease in sensation over
certain areas of the skin (e.g., those without
good nerve conduction, immediately after
ice application, after pain medications are
taken or injected). Use caution when
increasing intensity in these situations.